Safelincs Avis 

6 715
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Researching a direct replacement for my smoke alarms which I had discovered were 13 years old with a 10 year useful life span (where no electrician was required) led me directly to safelinks who claim... Voir plus

Noté 5 sur 5 étoiles

Excellent product and great service. I order the fire and smoke seals from Safelincs. They arrived the very next day and were of excellent quality. I would use Safelincs again and recommend them... Voir plus

Noté 5 sur 5 étoiles

These guys sell detectors that can replace the original manufacturer ones and for me that was an absolute godsend. From an annoying chirp to a "whoa this thing says it's out of date" to "oh shit, they... Voir plus

Noté 4 sur 5 étoiles

Excellent customer service received from Graham in the customer service team who was friendly, patient and helpful in advising how to remove my alarm which was beeping loudly to advise it was at its... Voir plus

À propos de l'entreprise

  1. Service de protection contre les incendies
  2. aussi dans
  3. Magasin d'équipement de sécurité

Écrit par l'entreprise

We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.

Fire Safety Solutions

Écrit par l'entreprise

Exclusive Warranties
We offer 5 year warranties on all our essential fire safety products as standard.
Best Price Guarantee
We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
Certified Professionalism
We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
Free Replacement After Fire Guarantee
Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
Corporate Memberships
Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
Manufacturers' Partner Of Choice
We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.

Free Shipping On Safes, Dorgards And A Range Of Other Products

Any order containing one of the above products is shipped for free.

A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.

Coordonnées de contact

Promotion box for Safelincs

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Consider Safelincs P50 Service-Free Extinguishers for your business

4,7

Excellent

TrustScore 4.5 sur 5

7 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,7

Tous les avis

(6 715)

226 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience

Great experience, no need to contact the company directly. Delivery was quick and the product does exactly what it's supposed to do. This is my second order, and the first one was equally as positive an experience.

13 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Safelincs is clearly a wonderful very…

Safelincs is clearly a wonderful very professional company, I rate them 5 stars, brilliant in products, communication. I felt really safe and cherished in their hands. However, EVRI is the delivery company, and while they delivered, their communication was suboptimal, and I waited for days after they said the product was out for delivery. I don't mind the delay, I do mind the lack of communication. Hence my review rates Safelincs as 5 stars, EVRI as 3 stars, hence my overall rating

10 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Purchased a Heat Alarm as a direct…

Purchased a Heat Alarm as a direct replacement for one i already had, received it very quickly. Questioned myself after i bought the right one so rang them to check it would do the job, person on the phone assured me it was a direct replacement very helpful went round to the property and it fitted fitted like a glove2 seconds it was replaced good for another 10 years , job done, tenant happy.

19 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Smoke alarm

Found a good smoke alarm on google. On Safelincs website a good price & quick delivery.

7 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Product and Service

My mains wired smoke alarm decided to give up in the early hours of Christmas morning: bleeping every 30 secs and not the battery. Any way it should have been replaced by now. Unfortunately, the model was 10 years old and no longer manufactured, A search of the internet threw up Safelincs who had a compatible one. It was dispatched on the first working day after Christmas. It was simple to set up and attach to the existing power connector. Good price too.

30 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

be careful what you are buying - misleading website

I was looking for a replacement for a smoke alarm that has been discontinued. When I searched the website suggested an 'alternative product' under this was a lengthy description of how this prodect was compatable with my existing baseplates so I went ahead an ordered 2. When they arrive, they are not compatable and looking again, the 'alternative product' they suggested was just an advert for a different alarm. It wasn't actually linked to the product description which is very misleading. I asked to return the items and have been told that I have to pay the return postage - even though these were the products that safelincs suggested as an alternative. So my advice - be very careful what you click on as they suggest unrelated products.

22 décembre 2025
Avis spontané
Logo de Safelincs

Réponse de Safelincs

Good afternoon,

Thank you for leaving a review for one our products.

I understand you have been in contact with our returns department and customer care team, and you have been offered a free return for the unwanted product.

I can see on our listing that it does state that the item in question is discontinued, though an alternative product is available, however I appreciate that the layout of this is confusing and we are looking in to having this rearranged.

We take all of our customers feedback very seriously, both good and bad, and are a very customer focused company that want to resolve any issues that may arise.

Thank you again for your review and please feel free to reach out if there is anything else we can do.

Laura
Customer care manager

Noté 5 sur 5 étoiles

Watched the video on how to replace my…

Watched the video on how to replace my faulty smoke alarm (chirping even after battery was replaced). The replacement alarm was a good price and it arrived soon after ordering. Replacement was very easy, and I am very pleased. All working now!

21 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Seamless fit replacement head onto original base

I presume the smoke detector company that originally supplied these mass produced mains wired smoke dectectors has gone out of business but thankfully Safelincs have produced a replacement head the fits seamlessly onto the original base.

17 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

You used Evri - What do you expect?

Haven’t received the item. They elected Evri who allegedly attempted 3 deliveries. I’ve emailed Evri & Safelincs and have heard from neither. I’ll be raising a claim under small claims court

13 décembre 2025
Avis spontané
Logo de Safelincs

Réponse de Safelincs

Thank you for taking the time to leave a review.

I have checked the details of your order and can see that the order has left our warehouse, however, the parcel is with the courier whose tracking states that your parcel is ‘undeliverable’, stating there was a major event, and unable to deliver. Safelincs are not made aware of issues with the delivery, unless customers contact us directly .

We sincerely apologise on behalf of the courier for the delay. We take customer service seriously and are always disappointed to hear when a customer has been let down by a 3rd party service working on behalf of Safelincs.

We have contacted you to discuss this matter. We have arranged a replacement order to be sent using an alternative courier, as well as a refund, as way of an apology for the inconvenience this has caused.

If you do need to contact Safelincs regarding this matter, we advise to call us in the first instance.
0800 612 6537.

Our opening hours are 8am -6pm Monday to Friday. Our offices will close Christmas eve at 12pm.

During the Christmas period we will be open:

29th , 30th December 8:30am -5:00pm
31st December 8am- 12pm

We will reopen 5th January.


Kind regards
Mel


Fire Door/Customer Service Manager

Noté 5 sur 5 étoiles

Excellent service

Excellent service
Ordered on Monday and arrived by Wednesday.
Easy fitting instructions, so all installed by the evening

17 décembre 2025
Avis spontané

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