Sahara Avis 

Brilliant customer service. I bought a dress in their current sale, unfortunately I received the wrong style because it had been incorrectly labelled. Rang customer service who immediately found 1 still available at their Guildford store. This was sent out to me the same day, received this morning. Sahara have arranged pick up of the wrong dress by courier. Can't fault, many thanks.

For more than 20 years I have been a Sahara clothes fan and my wardrobe is filled with their clothes, but over the last years, more and more, I am saddened as I think their clothes have changed in style, shape and colour….their last creations…..I cannot find words….utterly disappointed of a once lovely firm.

I actually went to the shop to buy a dress which I did. Very beautiful clothes although much too expensive. I found the staff to be very unfriendly and unhelpful I would get better service at Zara - they did not even offer to hang the dresses that I wanted to try on in the fitting room for that price I would expect so much more. They seemed uninterested- I was disappointed and will not be going back .

Very nice designs but extremely expensive. Materials used could be better quality. Not really worth the money.

bought two items one had dirty black marks on it and the other was terrible quality. had to pay to return to them, will never buy again they sell overpriced junk.

I ordered a very nice looking shirt and skirt from this site, thinking they were expensive but hoping that the fabric and quality would be good. When they arrived the fabric was a very ordinary, floppy cotton - since the skirt was designed to come in at the hem and had no body it just hung like a rag.
The shirt was very odd, weirdly gathered sleeves and an enormous body. If I'd seen these garments in an inexpensive Indian dress shop I might have bought them and altered the two garments to fit, but at more than £250 it was definitely not acceptable.
It took me ages to get through to somebody on the telephone number. I don't know if they are having problems with their telephone system but I kept getting through to people who apparently were not in the correct department. Several times the phone just rang out unanswered.
I had the feeling that the person who spoke to me about the return was yet another to whom my call had been misdirected.They agreed that I could return the items but I had to pay the postage - in view of their disorganisation I used a "Signed For" service and did indeed receive the refund quickly.
I looked at the site today and discovered that the prices for these garments have gone up by £30 which seems a little strange.
It does seem to be an odd company in many respects.

Poor quality machining on a simple jersey top I’ve paid £125 for. Back label not centred, raw edge on hem missed by serger, stitching uneven. What happened to quality control?

A company that cares about its customers? No - This company has demonstrated that it likes taking your money, but has no interest in dealing with you once there is a problem. I purchased a linen dress which after wearing only twice came apart at the seams. I returned the dress with an accompanying letter and photos to show the poor quality of design and workmanship. I sent the dress back recorded delivery on the 4.08.21. It has taken two months to finally get a response, and that has only happened because of my emails, and finally having to resort to telephoning. If this company takes itself seriously, they need to think long and hard about their customer care policies. I would like to add that this was not the first time that clothing has come apart at the seams. I had another dress which I had repaired at my own expense. However, now, as a result of the treatment by customer care staff, and the unsatisfactory closure to my complaint, I will be spending my money elsewhere.

Bought a linen shirt multicheck. Very poor material. Disappointing. Expensive.

30/07/21

Ordered off the Sahara app I am very impressed food was piping hot and fast delivery pizzas and kebabs omg to die for live chilli's the sauce was spot on deffo ordering again a happy customer marshside road

I ordered 5 T-shirts in JANUARY 2021, I received 2 of them within a few weeks and was anxiously waiting for the next 3 to arrive... 6 months and 4 emails later, I am yet to receive my order and have had the same automated reply EVERY TIME!

Don't bother wasting your time, they have taken my money quick enough but won't let me speak to an actual person!

Recently I purchased a hemp T shirt in light blue and gave a good review as it looked perfect. The first time I wore it I splashed a small amount of coffee on the front and rubbed the area with soap and water, checkng that it was washable, and to my horror a white area appeared.
The lady on the phone implied if I returned it I would obtain a refund but not so as it was deemed to be my fault as the dye was stated as delicate. I accept it was possibly my fault but who makes a T shirt with such a delicate dye stuff.
I removed the colour myself and re dyed with Dylon vintage blue...Perfect. !!!

Inconsistent sizing.
At the start of lock-down I bought 2 pairs of slim legged trousers, both size 2, both made in Lithuania. Both well made BUT both pairs were 5 inches bigger on the hips than an identical, same sized pair I bought 12 months earlier (also made in Lithuania). Couldn't be bothered to return them. Thankfully I have an overlocker and just re-built them.

I ordered some trousers which turned out to be made of very cheap floppy material compared with older Sahara clothes which I own. When I packed them to return them I found that they do not do free returns. They are the only company that I have dealt with in lockdown who do not do free returns, I think that this ought to be made clear during the ordering process. I would not have dreamt of ordering anything sight unseen and without trying it on if I had known this

Lovely clothes, but expensive, and the customer service is poor if you experience a problem. One pair of trousers got holes in after a few wears, but customer services took a long time and many contacts before they agreed to a refund, which I felt was poor when I have been buying items from them for decades.

In lockdown this company has sent me such wonderful items of clothing. Their website gives excellent information and when I once had to return something it was a very easy process.

I love the clothing, beautiful colours, flattering design what ever your size. Quality good etc...

I just received my Sahara dress. Was just wanting to cheer myself up & perhaps have something nice for Xmas! I loved that the styles were colourful & not confined to all the boring dark colours designers think we want to wear in winter. I just love the dress-so bright & beautifully loose. I usually wear more fitted things but lockdown has seen a bit of weight gain & until I can get the extra pounds off I want to be comfortable. Thank you Sahara for all the beautiful colours! I feel quite cheered up!

There are quite a number of items of Sahara clothing in my wardrobe as I have been purchasing them for years. They make me feel young and alive as I receive so many compliments when I am wearing something ‘Sahara‘. I love everything about them, the styles, colours, quality of fabric and manufacture. I daren’t say how old some of them are but they never date and they still look amazing. I wished to purchase a dress recently which showed it was out of stock on line in my size. I phoned the company up and they checked and found a shop who still had it in, so I was able to get what I wanted. Everyone I spoke to was charming, pleasant and most helpful. I cannot recommend this company, their clothing and service highly enough.

I brought what looked like a beautiful silk robe ..for my nans 60th birthday. Cost a whopping 80 pounds. But the reviews were high..and looked so lovely. When I recived it had 2 black stains on the front of the silk. Also the hem of the arm was fraying I had to re sew. It was the thinnest matirial. Must if cost pence to make . Will most definitely disintegrate after a few washes. Si disappointed..even more so that I emailed the company. And send pictures with ni reply what so ever. Do not buy. You could get better at wish.