I have dealt with laura at salon supplies direct for about 5 months now, I have taken over as manager in a salon and this girl has been a god send, I contact her and she sources EVERYTHING we need, n... Voir plus
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Lisez les avis des autres
Beautiful showroom at Salon Supplies. Absolutely loving the VANI-T Liquid Sun Express Self Tan Mousse, I wear Ultra Dark and it’s a winner. The girls in the showroom suggested it and they nailed it. K... Voir plus
The amount of times I had to phone about this order is ridiculous due to the fact that you have changed the courier company to probably the worst one out there next to Evri!! whoever decided to take t... Voir plus
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Absolutely brilliant service from this company. First time ordering with them. Had a reply to my enquiry straight away, by telephone, which was better than loads of emailing… All questions wer... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With more than 50 years of experience in the professional hair and beauty industry, we provide professionals a one-stop shop solution by offering everything from hair colour from the best brands, electricals, scissors, everyday essentials and even furniture to hairdressers, barbers and beauticians...
Coordonnées de contact
Bond Street, SO14 5QA, Southampton, Royaume-Uni
- 0844 3356 121
- info@salonsupplies.co.uk
- www.salonsupplies.co.uk
4,0
Bien
84 avis
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Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us such a positive review!
Salon Supplies Team
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave such a positive review.
We really appreciate it 😊
Salon Supplies Team
Such a backwards company
Such a backwards company. In general quite expensive so don’t use regularly but had an offer in that made then reasonable for once. Ordered through my account online.. paid… awaited email to say in store… nothing! Called to find out was in stock at local store, but get this! You have to pay AGAIN! So apparently they then refund the shop pay payment you have to use and then pay by card when you collect! The whole point of paying online is make life easy so you can run in and just grab Your order. So then you pay again and temporarily they hold your money TWICE while you wait for one to be refunded (while they get the interest)! So backwards!!! Definitely another reason for using other suppliers, which is sad as this is very local, but far too much hassle!
11 février 2025
Avis spontané
Réponse de Salon Supplies
Hi there,
We're so sorry to hear you had issues with your store collection order.
Due to stock availaility being different across all our stores - we have to take payment for store collection orders in-store.
It looks like you used 'Shop Pay' to pay for your order which isn't for store collection orders. It does say this at checkout but it's understandable it can be missed. It's the only method of payment that can bypass the card payment blocks we have in place when placing a store collection order as 'Shop Pay' is a third party payment system.
We actually work via manual payments which means a payment is left as 'pending' until your order is fulfilled - so we just cancelled this pending payment instead of capturing it (you didn't pay twice). But again, it's understandable that a pending payment can be inconvenient also.
Unfortunately I'm not sure what you mean when you say 'awaited email to say in store.' You did receive an email saying 'Your order will be available 90 minutes from the time you placed the order.' But if you want to discuss this or anything else further, just give our customser service team a call.
Again, we truly apologise that you didn't have a positive experience with us but we are working with certain limitations when it comes to our store collection orders as mentioned above.
Salon Supplies Team
Furniture order
I ordered an electric couch for my treatment room and Lee helped me select the right item actor my budget! It arrived perfectly and I’m delighted! I’ll always use salon supplies for any furniture and equipment.
10 février 2025
Avis spontané
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us a review. We're so pleased you had a positive experience. Lee will be delighted so I'll make sure I pass this along to him 😊
Salon Supplies Team
17+ years customer
I have used salon supplies as my main supplier for 17+ years. Never had any problem up until 18months ago. Suddenly i found i was not getting my regular phone call !!!! Never seemed to get the same customer sales person, assuming staffing issues? Had to keep calling and asking what was going on. Bit disappointed that there were obviously issues but as a business they didn`t think to inform users that they were experiencing issues. Always received my order regardless, no problem there.
Reps have been another problem, lack of and them remaining. I currently have Amanda who is brilliant, not pushy but seems to understand what myself and my business needs in the current climate. New sales team are doing well, phone calls incoming regularly and all team members are very helpful. Hopefully this is how things will continue
5 février 2025
Avis spontané
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave such an informative review. I will pass this feedback on to our sales representatives manager to look into further.
We're sorry to hear that you've had issues with our customer service communication in the past but it's great to hear that Amanda has been a great fit for you - I will pass the feedback along to her as well.
Salon Supplies Team
Fantastic Service !
I have received my products in a perfect condition, so well wrap in the box, thank you! And so quick a well.. Amazing
28 janvier 2025
Réponse de Salon Supplies
Thank you so much for taking the time leave such a positive review! We really appreciate it!
Salon Supplies Team
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us such a positive review!
Salon Supplies Team
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us a review. We're so pleased you had a positive experience!
Salon Supplies Team
Very happy with the delivery service
Best shopping experience, quick delivery service i would say very quick, best prices always better then others salon supplies items as described
30 décembre 2024
Réponse de Salon Supplies
Thank you so much for taking the time to leave a review! We're so pleased you had a positive experience with us.
Salon Supplies Team
Réponse de Salon Supplies
Thank you so much for taking the time to leave such a positive review Michelle!
I will share it with the rest of the team.
Salon Supplies Team
This website is scam
This website is scam, I order a clipper they send different one, I make 2nd order my money been vanish even I provide them with invoice they blame my bank, now I'm complaining about the transaction as scam fraud so careful this website ain't real they sell fake items
10 novembre 2024
Avis spontané
Réponse de Salon Supplies
Hi there, sorry to hear about this.
Unfortunately, I can't seem to find your details in our system anywhere. Are you sure it was salonsupplies.co.uk you ordered from? Feel free to get in touch with your order number to our customer service team if you need any further assistance.
Salon Supplies Team
Réponse de Salon Supplies
Hi Sally,
Thank you so much for taking the time to leave us such positive feedback!
Salon Supplies Team
Fabulous quick delivery and good…
Fabulous quick delivery and good notifications if anything is out of stock
28 octobre 2024
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave us such positive feedback!
Salon Supplies Team
Quick and friendly service
28 octobre 2024
Réponse de Salon Supplies
Hi there,
Thank you so much for taking the time to leave a positive review!
Salon Supplies Team
Good ordering with special offer
Good ordering with special offer, & good delivery time.
25 octobre 2024
Réponse de Salon Supplies
Hi Susan,
Thank you so much for taking the time to leave such a positive review!
Salon Supplies Team
Crewe Orlando trolley
Brilliant service & quick delivery.
Very well packaged.Delighted with the trolley. Strong & sturdy.
11 octobre 2024
Avis spontané
Réponse de Salon Supplies
Hi Marie,
Thank you so much for taking the time to leave us a review and for giving us such positive feedback!
Salon Supplies Team
I am extremely disappointed with my…
I am extremely disappointed with my recent shopping experience at Salon Supply. My parcel was never delivered, and when I reached out to customer service, they refused to investigate and take any responsibility. Despite multiple attempts to resolve the issue, I was met with indifference and a lack of accountability. No one seemed to care or offer any real solutions.
It’s frustrating to deal with a company that fails both in fulfilling orders and in providing basic customer support. I will definitely think twice before shopping here again, as this experience has left me with a very negative impression of their service.
25 septembre 2024
Avis spontané
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