Being on a tight schedule for our son’s 40th birthday staff member Chantelle went above and beyond to ensure his pan set arrived on time. Our son is delighted with the set and has requested additiona... Voir plus
L'entreprise a répondu
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Unfortunately the non-stick coating on my Urban Chef pan started to peel last week. I e-mailed Samuel Groves & Chantelle responded immediately, literally a few hours later! In less than one wee... Voir plus
L'entreprise a répondu
Huge delay in delivery with no explanation. A series of phone calls to the company never got beyond an answerphone. An email about the problem was never answered. Shockingly bad performance which comp... Voir plus
L'entreprise a répondu
Ordered a Mermaid roasting pan on Monday afternoon and it arrived on Wednesday morning. The order confirmation said it might take 56 days, but clearly that was wrong. The quality of their produc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Samuel Groves
Écrit par l'entreprise
Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.
Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.
Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.
Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.
Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.
Coordonnées de contact
194 Waterloo Road, B25 8LD, Birmingham, Royaume-Uni
- 0121 764 7393
- sales@samuelgroves.com
- www.samuelgroves.com
4,2
Bien
690 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bought 25.5cm stainless steel 3-ply…
Bought 25.5cm stainless steel 3-ply frying pan and it is simply amazing! Cooks quick, heat distributed evenly, food does not stick. Threw away my cheaper stainless steel alternative. There’s no way back!
29 novembre 2024
Réponse de Samuel Groves
Hi Nadya, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Stainless steel frying pan and chefs…
Stainless steel frying pan and chefs pan are excellent. Very good even cooking and easy to clean.
17 novembre 2024
Réponse de Samuel Groves
Hi Peter, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Prompt and reliable delivery
23 novembre 2024
Réponse de Samuel Groves
Hi Richard, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Réponse de Samuel Groves
Hi Mark, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Quality you can trust
Once again, thank you, SG. Prompt delivery in recyclable packing. Excellent quality product. Doesn't buckle in the heat and hand-washes easily. Bought our first one a few months ago and decided to purchase another. No regrets. Happy customer.
19 novembre 2024
Réponse de Samuel Groves
Hi JeeMac, I am delighted that you are happy with your new cookware and our services. Happy cooking!
Réponse de Samuel Groves
Hi Lynn,
I just saw your Trust Pilot review and wanted to reach out to get some more details on the issues you mentioned.
We take all customer feedback very seriously and are always looking for ways to improve.
Could you tell me a bit more about which specific products you were unsatisfied with? Any details you can provide would be super helpful, as it will allow us to investigate further on our end.
My goal is to fully understand what went wrong so we can make it right. I know sometimes issues can slip through the cracks, and I sincerely apologise for any frustrations this may have caused.
Please let me know if there is anything at all we can do to resolve this situation to your satisfaction. Whether it's a replacement, refund, or just an explanation, I'm here to help. Your business means a great deal to us, and we want to ensure you have a positive experience moving forward.
Looking forward to hearing back from you soon!
Réponse de Samuel Groves
Hi Rosie, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
This order is long overdue.
This order is long overdue. I have e mailed sales about its non appearance and never received a reply.
This is very poor customer service.
I am unlikely to buy their products or recommend them even from a third party retailer.
25 octobre 2024
Réponse de Samuel Groves
Hi George, My sincere apologies for nobody getting back to you as yet. I will ask sales to contact you as soon as possible. Thank you
carbon steel frying pan
I recently bought a carbon steel frying pan which is the best frying pan I have ever owned. It arrived promptly and well packaged. It was not cheap but is worth every penny and I expect it to last a lifetime.
14 novembre 2024
Réponse de Samuel Groves
Hi As, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Réponse de Samuel Groves
Hi Paul, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Poor customer service
Having ordered from this Company several times in the past I placed an order and allowed over the 20 days indicated for the pan to be posted.
Still not having received the item I emailed sales only for my email to go unanswered.
Edit: Within an hour of my review being published I received an email saying my pan wasn’t in stock and an explanation as to why.
It is good to hear that a British manufacturer is selling out due to high demand and I am happy to wait for a quality product rather buy the alternative.
10 novembre 2024
Réponse de Samuel Groves
Hi Mark, Apologies for your experience. I will liaise with our sales team to chase up your email and I will ask them to update you asap.
Edit: I can reassure you that we are a British manufacturer that produce in the UK. It was due to high demands why they are now out of stock.
Thanks.
High quality pans made in England
High quality pans made in England - beautiful timeless designs, and exceptionally good value for money compared to "cheap" alternatives that need to be replaced every 2-3 years (and their non-stick coatings leak chemicals past certain usage).
9 novembre 2024
Réponse de Samuel Groves
Hi B Dutton, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
The pans were delivered very quickly
The pans were delivered very quickly. They are of very good quality but a bit heavy and it would have been nice to have care instructions included. Overall, though, I am very pleased.
8 novembre 2024
Réponse de Samuel Groves
Hi Emma,
Thank you for the feedback. We do have a use and care guide on our official website. Please visit https://www.samuelgroves.com/useandcare I hope this helps. Thanks
Order arrived in good time
Order arrived in good time. High quality finish and very happy to support British manufacturing.
8 novembre 2024
Réponse de Samuel Groves
Hi Graham,
Thank you for your message. I am delighted that you were happy with your product and service.
Customer service very bad
You failed to answer my email about the problem, you don’t pick up the phone when I call nor do you call back when I left a message politely asking you to call me.
8 novembre 2024
Réponse de Samuel Groves
Hi Elizabeth,
I send my sincere apologies for our customer service team not been in contact with you yet. I will ask them to contact you. Thanks
Réponse de Samuel Groves
Hi, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
The online order was easy to complete
The online order was easy to complete, and I was able to use my loyalty points to help pay for the pans we ordered. The pan and wok arrived sooner than I had expected, and they are top quality items.
4 novembre 2024
Réponse de Samuel Groves
Hi Robert, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
The garlic storage jar I ordered…
The garlic storage jar I ordered arrived promptly and is of very good quality.
It was well packed in eco friendly materials.
4 novembre 2024
Réponse de Samuel Groves
Hi Gerald, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Arrived quickly
Arrived quickly, lovely pan really pleased and cant believe how much more evenly it heats up than my old pan
28 octobre 2024
Réponse de Samuel Groves
Hi Sarah, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
Kept well informed
Kept well informed. Item was delivered promptly and in good condition
28 octobre 2024
Réponse de Samuel Groves
Hi John, Thank you for your feedback. I am delighted that you are happy with your product and our customer service.
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