Sandicliffe Avis 

Bought a car, via the internet last week…. A Suzuki Vitara( Kr19hcg)
Was told car had full history, no it didnt!! 1 stamp missing in book!
Had to replace front tyre as over 7 years old and was not fit for purpose. (Two different trye brands on same axel as well ) not recommended!!
After driving the car 212 miles home I realized upon inspection there wasn’t even a tyre repair kit in the car!!
So much for their safety checks and inspection. Absolute lairs
Car was serviced, two dust caps left off, screen washer cap is missing nowhere to be seen.
Lots of interior scratches and stone chips that were not disclosed when purchasing,
So far I’ve bought a new tyre, dust caps and a water filler cap! Car was supposed up together and have checks to avoid these petty things!
So £170 out of pocket, no full service history (no reduction in price to cover this) and no response to emails or text.
Not happy
Stay clear.
Avoid

Great experience buying my new car Richard was very polite and understanding sorted everything out in a very professional manner the whole purchase and sale of my old car was completely stress free.
Would use this dealer again .

Really good service and assistance in purchasing a new car.
Richard was a great salesman 😁

Dionne Leigh at Loughborough Sandicliffe was very helpful and knowledgeable with the car I wanted and came to look at.

Showed / told me everything I needed to know. Very polite and didn’t push to get a sale.

Great service, thanks James. Good quality vehicles. Would recommend.

Richard was a pleasure to deal with made the whole process easy and pleasant

My nana bought her car from here from Steve. He was friendly, professional and made sure this process was enjoyable and easy. I highly recommend him as a car salesman and I would recommend the garage to anyone that wants a good experience.

Richard has been amazing, so very helpful, even collected us from the train station, great service, stress free, informative and friendly, definitely will return

Richard was extremely professional and helpful. He was patient and knowledgable being able to answer all my questions.

Excellent service from start to finish.
Nathan Moffett was my representative and he was really helpful and very knowledgeable. He gave me freedom to look around the showroom and time to choose a motor.
All of the information was clear & understandable. I was kept informed of the process of the delivery or my new car & treated with respect.
Nathan also makes a lovely cup of tea.

We had a brilliant deaer from Nottingham sandicliffe from start to finish his name was Danny he was excellent customer service was excellent to we love our new puma thanks 🤩

James Longfield top man, fourth vehicle from him and always so friendly and helpful - would highly recommend

Loughborough Mazda Servicing

Took my partner's car in for servicing a couple of weeks ago, and we've only just discovered that the mechanics disabled her dashcam without telling us. It's been off ever since, not recording anything for weeks! They didn't leave the car in the same condition it arrived in, and no one bothered to mention this change. If she'd been involved in a road traffic collision that wasn't her fault during that time, we'd have zero dashcam evidence to prove it – that could have been a seriously costly mistake for us.

Absolutely unacceptable lack of communication and professionalism. We won't be using this garage again, and I wouldn't recommend it to anyone.

So we bought a MG HS. We saw Richard Doolan who was so friendly and gave us a great deal on our old car. I'd definitely recommend Sandicliffe motors Loughborough.

Easy laid back atmosphere, great service and very detailed with all information

We had an awful experience unfortunately. Should stress our salesman James was great, his management team though were awful.
After 2 visits and a test drive we agreed to pay the asking advertised price for a car. We paid two deposits one for £100 to secure the car & one for £400 at the time of purchase. James went somewhere to get paperwork and was gone an age. On his return he was followed by a man. This man introduced himself as the deputy manager, didn’t sit down or offer us a name. He said he couldn’t sell the car to us. His excuse was the actual manager who they had been speaking to on the phone had been online pricing the day before and made a mistake with the car we were buying. He was away apparently for another 5 days. We asked for this to be escalated. We mentioned consumer law to no avail. We weren’t even offered a compromise price which we would probably have considered.
The deputy managers attitude was appalling, his customer skill’s negligible. We left with no car and no refund for our deposits.
I emailed the company and got the same response, a meagre apology and an offer of £50 eventually got my trouble. Would definitely not return.

Just got back from the dealership at Leicester after picking up my new focus st x was worth the traveling down the garage and staff were excellent and gave me an excellent price for my old car very happy with my deal

Absolutely amazing will definitely be back in the future. Dionne answered all the questions and spoke through everything in detail professional highly recommend