Scentsational Avis 

Last month, I placed an order for eight scentsational perfumes. I have not received any correspondence, upon inquiry concerning the order. I had requested them to send me tracking number. Despite numerous emails, I have not received a response. They have terrible service, and I would not recommend ordering from them. It is unclear whether my order will be delivered

I wish I had read the reviews before I put my trust in Scentsational. I placed an order with them for £116.81worth of Christmas gifts. Like several other buyers experiences I have read about, one of my items was missing. I emailed the company expecting them to send out the missing item but they refused. The following is an extract from their reply "Unfortunately, without a photo of the front of the box we cannot compensate you due toa lack of evidence."
I explained to them that the box had been taken by the bin men but they still refused to believe me without a photo of the box. Apparantly the label on the box is linked to something their end. I cannot see how that would prove a missing item. Fortunately the item was the cheapest in my order. If I was trying to scam them I would surely claim the most expensive item was missing. After reading several incidents similar to mine it is clear that Scensational are scamming their customers. I also noticed that all the complaints except one are from Great Britain and reviews from other country's are much better. I believe this company needs investigating.

This website is a scam. Send half delivery and won't refund lost items. Takes days to return emails and never answer the phone. There is no live chat. Avoid. Scam artists. Will be contacting trading standards.

I ordered two products - one Issey Myake and one Ralph Lauren Polo Blue. I received two separate parcels both contained Issey Myake but I have NEVER received the Ralph Lauren Polo Blue. I offered to send the Issey Myake back that I did NOT order and asked them at the same time to refund me the money for the Ralph Lauren Polo Blue that I have not had. They refused saying they would only refund me for the item I have not had when they get that item back. However I have just been told by Paypal that Scentsational anyway have no intention anyway of refunding me for the Ralph Lauren Blue as they have a photograph of the package left outside my door so they say I must HAVE HAD BOTH ITEMS and they refuse to believe that I have NOT had both the items so even if I returned the second Issey Myake that I did not order they never had any intention of refunding me for the item I have not had! Paypal back them up so they have clearly NOT read my reasoning for the partial claim. Never order from these people they dont care just keep your money. Absolutely UNBELIEVABLE.

Was a bit worried after reading reviews however very pleased with aftershave. Very reasonable price, well packaged and arrived in couple of days of ordering. Would definitely recommend and use this site again xxx

Only received part of my order.
Poor customer service experience.

2.1 rating says a lot
Don’t bother damaged & missing items can’t speak to anyone the non existent customer service
Waste if money a charge back will be filled

Ordered 2 bottles of the same aftershave , 1 arrived the next day , no sign of the other one ! Tried to live it was chat off line , tried to call no staff were in? , tried to email 4 times no reply ! What do I do ? Have reported this to trading standards this is very worrying .

I placed an order on 7th dec I still haven’t received my order, I’ve emailed so many times and only had one response asking for my order number I provided this and again no response! These are all Xmas gifts and part of them are needed by Friday
Any help would be appreciated please as I’m getting no where

I placed a large order for family Christmas presents. Unfortunately one of the items was missing. I contacted customer services and enquired if the missing item would be dispatched at a later date, and they offered me a refund which I have received.
4 stars because they missed off an item, but 5 stars for customer services.

The montblanc explorer I received is very obviously fake. Thanks guys. Not too annoyed since it’s cheap but it’s not even close to real. The logo on the front of the box is completely different, the smell is terrible and the neck of the bottle is scratched to Sh!te. Pure rubbing alcohol in a bottle. Even the typical info on the bottom of the box is misplaced etc. don’t buy from these guys if you value your nostrils or money.

Ordered perfume (Issey Miyake) & when it arrived it doesn’t even smell like the actual perfume!!! The box wasn’t wrapped in cellophane which made me think it’s not genuine!!!
Buyers beware!!!

Only read the reviews after purchase because it was such a good price, was a bit wary after seeing the reviews but thought I would give them a chance. Order turned up, next day as ordered, no problems with delivery and item was as expected.
Would recommend.

Don’t order for this company. item
never arrived Tried calling them no help very rude, I did call them so many time but they simply the don’t care and no refund

The full order did not arrive and there has been no response to messages requesting a refund, it has been 2 weeks. I’ve tried to speak to someone by phone and you can’t get through.

Ordered from them, paid for next day delivery. 3 days later still nothing and no response from them via email. phone just on hold permanently. either a scam or they are completely incompetent. either way - order from someone else!

Ordered the aftershave, never arrived. Tried calling and emailing multiple times with no response. STAY CLEAR!!!

Order just went into hyperspace....no updates no info no nothing and ultimately no product.
Dont waste your money, plenty of other companies who offer a proper customer service

Ordered Kouros came to use it ; it smells nothing like Kouros and the bottle is different deffinately not the real thing absolute rip off paid £60 for fake goods

Don't deal with this company
STAY CLEAR

Items (shampoo and conditioner) were advertised in stock then not received. Email was sent and initially no response, after several emails they stated the items were delivered and sent a photo of a small box of other items purchased, the shampoo and conditioner would not have fit into the box, they then admitted the stock wasn’t there and offered a refund. I had to email several times to find out when they were putting the money in which never returned to my bank
I’m having to issue a fraud case with the bank to investigate
The staff stated I had to chase up the refund with klama who I never dealt with and they didn’t give any details of who to contact but was not my responsibility
The staff were rude uncooperative and their attitude is disgusting. I will never purchase again first and last with this company

KEEP CLEAR!!