Scrivens Opticians & Hearing Care Avis 

I felt really looked after and things were explained to me when I didn't understand. I left feeling very happy with the service of both Hollie and Nasar at the cheadle Staffordshire branch. I would definitely recommend people to trust Scrivens

It was lovely to be greeted by experienced and friendly staff the care and support they showed was second to none. I carnt praise the staff enough

Very welcoming. Very helpful and great advice. Everyone puts you at ease throughout the various tests and also clearly explain the reasons for lenses choices etc.

Really friendly staff. Excellent examination and well explained. Range of glasses was very good

Very friendly, highly professional bunch at the Bury St Edmunds branch. I will never go anywhere else.

Very friendly and efficient.Appointment on time and everything explained to me .would recommend

Excellent, very informative helpful and friendly staff, in the Altrincham store.

I have been to Scrivens for my eye care for over 25 years and have always received excellent care. Recently I have been having problems with an eye condition. I contacted my local branch in Mildenhall and was offered and appointment the next day for a check up with Ellie. Ellie was very kind, thorough and I came away feeling much more positive. She also gave me a letter to pass on to my GP and arranged an appointment with an ophthalmologist.
I would thoroughly recommend Scrivens Mildenhall for eye care. The whole team are very friendly too.

Are registered with local branch at Herne Bay Kent.
Had problem and need to repair glasses as one arm fallen off with screw missing.
Popped into branch and met Sarah who was extremely helpful in replacing the screw.Excellent customer service. Courteous and welcoming and fuss free.

Excellent service again from the Gosport branch. Natasha was very helpful regarding new shorter hearing aid leads and adjusting my specticals

Had my thorough eye test with Sam and his expertise and then directed to a new pair of glasses by Aurora who sorted me out in seconds.
Always a pleasure to deal with Steve and his crew who keep my eye problem under their careful watch.

Absolute disaster of a service. My Dad is house bound after various problems over the last 3 years. He had a mental health break down which has led to depression and lack of motivation. His hearing has deteriorated and has held him back due to not being able to talk or get involved on conversations. My Brother and I can no longer talk to him on the phone because he just can not hear. We contacted Scriven’s upon the recommendations of my parents GP based in New Milton and his Mental health nurse who has tried to get him involved in things but simply can not due to not being able to hear anything. We was told by scrivens they provided home visits and said my father would be added to the wait list. Several months went by and we called to be told there is a bit of a wait. January I put a complaint in and so did the Secretary for my Fathers GP. A Chloe Haddon responded after I told her my Fathers situation, apologising and thanking us for our patience. She assured me they would get someone out to us. Well it is September now, 13 months after my first contact and no one can even tell me his position on the waitlist!! You call up, no one seems to know anything, they will not let you talk to the audiologist and all they say is you just have to wait until they are in your area?? Well can someone please tell me when they will be in New Milton. My Dad is 84 and it would be nice to be able to have a proper conversation with him before it is too late! You are clearly saying you are providing a service on behalf of the NHS and being compensated for supplying this service! So can someone please pull there finger out and have the decency to let us know how long you expect us to wait?? 13 months is long enough and the fact you can not even tell us where he is in this apparent queue is ridiculous. Shame on you.

Just had new glasses at the Bilston branch, the staff were really helpful and the eye test was spot on. 10/10

The team at Scrivens in Bourne are a delight. They make a visit to the opticians easy. Sue in particular is so friendly and professional.

Thank you all.

Mum went to Sutton In Ashfield branch for an eye test & new glasses.
The staff were very helpful & friendly & made her at ease.
They helped her pick her glasses. Can highly recommend.

Great service

Scrivens Didcot I came to Didcot scrivens today and was very satisfied with there service

I had an appointment today at Scrivens in Ironmonger Street, Stamford. Graham gave me excellent service in re-setting my Phonak hearing aids after my recent brain surgery. He re-tuned my devices to the new audio levels and restored the app on my mobile phone. Really appreciate such excellent service particularly at a very trying time in my life .Thank you so much Graham.

Disappointing service when my hearing aids needed repair. When I was with the NHS audiology unit, it was possible to get an instant replacement if a hearing aid was lost or damaged. There was a standard charge of £100 for this. With Scrivens, there is a ten day wait for replacement and if you want a spare pair (so you never have to wait again) it's £180 . And of course you have to wait a fortnight for them to arrive. This is a long time to be without a hearing aid. My branch of Scrivens (Kings Heath) blames the NHS which doesn’t provide a stock of hearing aids for emergency replacement. I would fully support Scrivens bringing this issue to the attention of whoever they deal with at the NHS on behalf of their customers.