Sears Avis 

DO NOT USE SEARS.... WARNING TO ALL YOU WILL BE SO SORRY AND LOSE TONS OF MONEY ....I AM LIVING IN HELL TRYING TO CANCEL NOW 3 MONTHS

I contacted Sears on Sept 18 to come and look at my Samsung washer which stopped washing. They came 1week later and the technician says it was the door lock, and I had to pay for the consultation and parts in full which cost me approx. $650. Sears scheduled to have parts replaced on Sept 27. After 3 days the part was shipped to my house and no one contacted me, I called, and they asked me to reschedule because I didn't tell them the parts was delivered. Technician eventually came after getting annoyed and told us the part doesn't work, and we it would be best if we buy a new washer. Technician went back with parts didn't hear from Sears for 1week, when I called about my refund on Oct 4th, they told me they will put in for the refund and it will take 1week, called on Oct 15th, then I was told it will take 14-21 days, when I asked to speak with a supervisor they couldn’t transfer, the supervisor would call me back still waiting 4hrs later.
Very unprofessional people from the start, no service was really given, technicians are not knowledge about the machine. So dissatisfied with their service I will never recommend anyone to Sears.

My Kenmore dryer stopped drying on March 31, 2024. Since it is covered by a SEARS Master Protection Agreement, I called to request a repair. Long story short, after multiple repair visits, intermingled with no shows and last-minute cancellations, and about $500 of new parts installed, it still doesn't work almost 7 months later. Even though the last repair technician who was at our house in August told my husband that he "had no idea what was wrong with it," we still haven't been approved for a replacement because a repair technician didn't "formally report it as being irreparable." We were forced to schedule another repair appointment on September 19th that ended up being a no show at the last minute. We were assigned another appointment about 10 days out, but a lady in customer service managed to get our appointment expedited and scheduled on September 20th. At 3:30 in the afternoon on 9/20, I got a call that the technician was "done for the day" and would not be coming to our house. The earliest next appointment was today, October 14th, but when I called at 8:45 this morning to confirm that a technician had been assigned, I found out that even though our appointment for today had been confirmed via a myriad of emails and texts from SEARS, no technician had been assigned to actually come to our house today. This seems totally dishonest. Anyway, now we supposedly have another appointment on October 16th, but I won't be surprised if this will be another no-show. The other thing SEARS does that is beyond annoying is that they send you a text stating, "As you requested, your appointment has been changed to...." We definitely have never requested a a date change, and we definitely wanted someone to show up today.

SEARS used to be a great and reputable company, but those days have clearly passed.

Pésimo servicio
Te dan un descuento de regalo y al final, puras trabas para reactivar la cuenta, preguntan datos generales del cliente y su profesión, preguntan cosas como si fuera la primera vez que utilizarás la tarjeta. Preferible cancelar la tarjeta de inmediato.

DO NOT WASTE YOUR TIME WITH SEARS.COM! We spent six months trying to get a new dryer from Sears to replace our 2009 dryer. We have had since 2009 the Sears Home Services Master Protection Agreement which was later updated to an A&E Repair Protection Agreement covering our Whirlpool dryer and washer. Response to service calls was just OK in that it took 7-14 days for the service rep to make repairs. When the motherboard for the dryer was not replacable (no longer manufactured) the plan provided a $749 coupon to be applied to the purchase of a new dryer ordered from the Sears.com website. Starting in early April 2024 through October 2024, orders were placed, accepted, paid for, confirmed, and then canceled by Sears without any explanation. After no less than 21 phone calls and many "escalation to management" promises which were never acknowledged, Sears reps then revealed Sears actually has no inventory and forwards the orders to the manufacturer. One rep offered to send a check for $50 to pay for cleaners, but it never arrived. Another rep offered to send a check for $749 we could take to another appliance dealer. It never arrived. A management rep then said Sears does not send checks in lieu of the coupon. There is no recourse other than to continue to try to order through the Sears.com website.
On Monday, we ordered the exact dryer through Home Depot at the same “Sale” price offered on the Sears website. Today, Friday, four days later, the dryer is being delivered -- unfortunately, without the $749 promised by Sears.
Kudos to Home Depot! A pox on Sears and its hopeless and helpless customer “service” telephone reps.
Lesson: Avoid Sears at all costs! Your life (and laundry) depends on it.

El servicio de facturación en línea, fatal, no lo pude realizar; sugiero pongan atención al respeto, así como optimicen el área de servicio a cliente, ya que los tiempos de espera son largos y las actitudes en muchas de las ocasiones poco resolutivas.

Buena tarde, compre una bicicleta en la sucursal perisur, la cual salio con una falla en un pedal, al siguiente dia de la compra intente comunicarme al departamento correspondiente lo cuál es imposible, terminé llevando la bicicleta a dicho departamento, donde la unica solución fué tomarle fotos a la bicicleta y esperar a ver qué decía el proveedor, se explicó al vendedor y un jefe que fue a traer que ya no quería esa bicicleta porque no cumplia con mis expectativas,a lo cuál empezaron a tallar la bicicleta con la uña y luz del teléfono, para buscar golpes en la misma, actitud que terminó por desesperarme, solicite me regresaran el ticket y me retiré de alli dejando la bicicleta en el mismo departamento, han transcurrido cuatro días y a la fecha ni una llamada por parte de la tienda, siendo que ellos se quedaron mis datos en la copia que le sacaron al ticket.

A zero would be best. We have been waiting over a year and a half for the icemachine to be fixed. Sears repeatedly sent technician out,but they never fixed the problem. Finally after the last 2 visits the different technicians said the same thing. It was the freezer door.(the wiring) it had to be replaced. So a new was ordered. They were scheduled to be here today, but they canceled the appointment. I have lost many hours from work dealing with sears. So i have this huge box in the kitchen awaiting when its convenient for sears to come out. Then they ask you if you want a free quote for windows etc....are you kidding, i will never buy fro sears again.

Wife called Sears, requesting information, pricing, on replacing ice maker. Problem: Person answering call could NOT speak understandable ENGLISH. Person answering call would not give estimate over phone. Kept going for the setup to send out technician. CONSTRUCTIVE CRITICISM: GET AMERICANS WHO CAN SPEAK AMERICAN ENGLISH. LISTEN TO WHAT THE CUSTOMER IS ASKING (PAY ATTENTION). OR JUST CLOSE YOUR DOORS AND GO COMPLETELY OUT OF BUSINESS. YOU DESERVE TO FAIL.

I will never buy from this company again!! I purchased a Kenmore Elite Refrigerator/freezer from Sears and had to replace the compressor and ice maker with in the first two years. The replacement compressor has now went out after not even three years and it’s costing me $700 to put another compressor in because my 5 year warranty that I purchased when we bought it was up two and a half weeks ago. Nothing like standing behind your product! Thanks for nothing!!🤬

SEARS en linea una pesadilla, son una estafa! cobran el producto y no lo entregan desde hace 2 meses pague un comedor y es momento que no me entregan el articulo, los busque en el chat de la pagina on line, me pidieron los datos de contacto (Nombre, telefono y correo) mismos que ya tenian. mandaron correo indicando que me re embolsarían cuando no fue lo que yo solicite. Es el momento que ya no contestan no correos no whats APP ni nada, por mi parte ya me asesore en PROFECO

Compré una cocina integral en Sears cuernavaca y el comprador Diego, super de malas, con su cara de asco, mal humor, la pero experiencia, primero te dicen que en 15 dias te llega la cocina, justo cuando realizas la compra te dan la fecha que es 3 semana mas osea en total 5 semana para una cocina de linea, no se le puede cambiar nada porque según ellos se alarga más el plazo de 2 semanas, posterior, te entregan una guía mecánica que segun lo que comenta el que la instala que no sirve, pero en la tienda te dicen que no le puedes cambiar nada y ahora tienes que gastar doble porque tiene que venir nuevamente el trabajador electrico hacer los ajustes, muy mala experiencia, no compraré nuevamente ahí en especial por su mala atención.

One star is far too generous for Sears. If it were possible to give a negative rating, I absolutely would. Sears operates with extreme negligence. What should have been a simple dishwasher repair turned into a 4-month nightmare, costing me $600. It’s impossible to reach a real person, and they repeatedly cancel appointments at the last minute. Their absurd system requires you to prepay for parts, which are then shipped from Illinois to your home—if something goes wrong, you're completely out of luck. This company is a disaster and frankly should no longer exist.

They don't deserve any stars. I received an order where the listing advertised a case of four 4-packs but I received one individual 4-pack and it was destroyed in shipping. But the WORST part is trying to figure out how to reach ANYONE to get any help. Even on their FAQ page, the number one most-asked question is "How do I contact Sears?" and even when you click there, the page has been removed!!! They literally make it impossible to reach them! So they can falsely advertise, steal your money, and then make it impossible to get a resolution. I don't care WHAT you are thinking of ordering from Sears -- DO NOT SHOP HERE! They are stealing money and ignoring requests for help, if you can even figure out how to reach anyone. Awful, awful, awful. I can't believe this is legal. It is impossible to leave a review on their site (clever, clever, Sears!) so I am posting here. LOL! What a joke! The site explains how you can log in and go to your order and click on a link that says "Tell Sears about a seller issue," but the link is not actually there in real life! It's hilarious! I can't stop laughing!

No logré desmentir las reseñas esta vez todo fue cierto estoy triste

El problema es en Sears Galerías la cual se encuentra localizada en Av. Rafael Sanzio 150, La Estancia, 45050 Zapopan, Jal.
Mi hijo compró un sillón reclinable en el departamento de muebles el pasado 02 de septiembre del 2023 mismo que me regaló para mi recuperación de una cirugía, a las pocas semanas el sillón dejó de funcionar adecuadamente por lo que acudí a la tienda en donde se compró para reclamar la garantía y quien me atendió fue el gerente del departamento de muebles el señor Everardo Flores quien me pidió imágenes de las fallas del sillón y que se las mandara a su correo electrónico, acción que realicé a la brevedad. Efectivamente enviaron por el sillón al pasado 02 de abril del 2024 para su reparación y desde entonces no he podido recuperar el sillón a pesar de que cada mes voy a buscar al dicho gerente de mueble el cual nunca se ha encontrado en la tienda además que le he enviado a su correo electrónico mi petición de informe sobre el caso, pero no me contesta. También hable de mi problema con la gerente de tienda la señorita Nadia Ileana Ríos quien en varias ocasiones que me he comunicado con ella solo me dice que ella ha mandado correos al proveedor pero que no le contestan y me pide que le dé más tiempo, pero ni siquiera es capaz de marcarme a mi celular a pesar que ella queda formalmente en avisarme y claro a mí es al que le interesa por lo que tengo que estar marcándole, pero no pueden tener contacto con su proveedor. Es increíble que no puedan comunicarse por vía telefónica.
Lamentablemente esa tienda cuenta con personal incompetente con falta de profesionalismo, espero que no sea el caso de todas las tiendas en general.
Expongo mi caso para que el público en general sepa y tenga cuidado al comprar en Sears.

Long sorry short but I would rate way below a 1 if I could. Had appliance warranty which was a joke and ultimately got credit for a replacement appliance. It is now 5 months later and still no replacement product although order placed over 2 months ago. Now am having issues trying to get my credit back. Stay away as this has been nothing but an ongoing headache with no end in site. Ultimately I had to replace appliance on my own dollar and Sears will likely keep the credit I earned under the warranty.

I have been a customer of Sears, actually for 49 years. I have always used Kenmore products and every appliance I own including garage door openers, blowers, and mowers. I have continued the maintenance agreements for all of these years. I have never been more disappointed that I am now. I have a stove that is 37 years old. It has required little to no maintenance other than a new knob or two and maybe an element. My dishwasher is 21 years old and worked great until the panel went out and can't be replaced. I have had two dishwashers replaced, two refrigerators replaced, two washers and dryers replaced. It always is a process to get an appliance replaced but this one is unreal. Always under the old
agreement they replaced with another of equal value and now even still under the old agreement they only give $500 toward a new appliance. I had a delivery date of 8-19-24. I was here all day waiting. No call to say they did not receive the dw. Every call consists of multiple transfers only to be transferred again. I have yet to receive a call of a new delivery date. I spoke to someone in India most recently who could not give any answers as to when I might see a dishwasher. However, they didn't hesitate to charge my card for the difference in the $500 and actual price. So, I am supposed to pay for something not delivered? You can't find a contact number to get an answer. The customer service people can't speak English very well leaving me guessing as to what they are saying. Sears you have failed! My fifty years as a Sears customer means nothing to you. I have paid hundreds of dollars over the years for products that lasted a long time and service agreements (that were not used). So, Sears came out on top.

I would post a ZERO if they had it. Had two repair services scheduled for today. They no call no showed the first. And when I looked online for update on the second...they rescheduled it for a week from today. No call to even ask. They suck. I cancelled both. Going elsewhere. Horrible service or lack of

I ordered a dishwasher online about three weeks ago. I was informed that someone would call me to give a delivery date within 48 hours. They did not and I had to chase it up. The person on the call could hardly speak good English and appeared to not know what she was doing. I was given a firm date and was told someone would call me the evening before to confirm the time. No one did. In the end after much chasing up, I found out that there was a delay in delivery, and it would be about another two weeks before it was in the warehouse. So.....they were happy to waste my time and energy, not keep me informed and I had to do the chasing up. I was given a clear date for delivery and installation as well as a clear indication about what phone calls to expect, and in my view, the way I have been treated could be viewed as a breach of contract. I NO LONGER TRUST THIS COMPANY and would recommend that you go elsewhere. (UPDATE) I contacted them for a refund, and was PROMISED that I would get it within 5-10 business days! IT DID NOT ARRIVE several days after the 10-day limit.