Sears Avis 

Technician took 3 phone calls just chatting. I even asked him to call them back later. He continued talking. My mother was in another room with 3 dogs. Locked them up for the Technicians Safety. Also,
He basically said I was the cause of my problem. I have a Home Warranty and they picked Sears to service me. His Report to my Home Warranty was negligence. My claim was denied based off his opinion. I finally asked him to leave and take his phone calls somewhere else. Sears has great products but their Customer Service is terrible. This was not my first bad experience with Sears Repair Service
UPDATE: The technician told me my compressor was going bad. Sears could fixed the problem for $2000. I decided to get a second opinion. A certified company Emrald Coast Appliance came. He fixed the problem in 5 minutes. The water filter which I put in was in too tight. All he did was turn it some. Problem solved. I will never trust Sears to do anything. Not to mention the Poor service by their technicians. They should reimburse the cost of the bill ($130) from the new company I had to call. This was a Home Warranty case. Should have only have to pay the $65. Let’s see if that happens.
UPDATE: Sears response was to call the number below. I tried calling several times. There is no prompt for Customer Service so I keep getting disconnected. I tried using other prompts. No help there. All the representative did was file a complaint against the technician.
UPDATE. August 17 Still no response from
Sears

ordered part for stove top said part was in stock.paid for item was told item would be deld july 28. next day got email saying it was on back order and they could not give me a ship date said they were having supply issues and to keep checking back

There should be negative stars to rate this company.
Been without an oven since May '24, waiting on parts. After 5 phone calls, and my situation being "escalated" four of the 5 times I've spoken to someone, I'm still waiting on either parts or someone to have the authority to replace my ovens. Each time I had been assured I would hear from someone in 5-10 days or 3-5 days. One agent felt so bad he assured me I would hear from him and he wanted to compensate me for my inconvenience by sending me a $50 check (which I did receive). I've been told a number of times there is no supervisor to speak to until (August 9 '24) this most recent agent assured me (again) a supervisor would call me within 24 hours.
Don't even get me started on how hard and time consuming it is to actually talk to an agent. Their online scheduling process is a joke as well.
Look for a different warranty! Or just sock this 50 bucks a month in savings in case you need repair, it will save you so much FRUSTRATION.

Sears repair warrant deserves no stars as you cannot even leave a review without picking a star. They have not showed up to repair my refrigerator on two different appointments nor to even check it it has been out right at three weeks they text me ask me for information on it ordered parts that I have received a week ago and have scheduled two appointments which I have taken two days off from work to meet them and no show again today. No call to say anything just no show. They do not have a phone number you can call and speak with anyone just texts or email. I am still without a refrigerator and parts that have laid on top of it and no one to fix it or even a call to explain why or when they will be there. So wasted my money on this warranty. I will try to file a civil suit against then over my money and lies regarding the warranty. This has gone on since July 12, 2024.

Pesismo servicio de sears no me han mandado mi paquete y simplemente no se actualiza el estatus niun numero contesta, son unos estafadores.

I regret using sears dot com. It is a scam when you instantly put something in shipping status so that there cannot be a cancellation But don't ship for ten days or more and will not allow you to cancel item because they have instantly put it in shipping status. Well we can all play that game and cancel charges on our credit card and you can figure out how to get your junk back. Stay far away from this website.

I have had a Sears maintenance contract for more than 10 years. Just had my annual maintenance last week and now my freezer is not working. This is the first time in all those years I have made a service call today. And the first available appointment is two weeks!!!

I would never ever ever recommend this warranty company to anybody. They are the worst. I have been dealing with repair issues since June 6th. My fridge was declared unreliable twice July 2nd and again on July 7th after the 6th service call. Per my warranty it is supposed to be replaced. I have yet to be approved now being July 25th. I’ve had to purchase a used fridge just to keep my food cold. Poor customer service, poor follow thru. Just a horrible experience all around. Stay away from Sears appliances warranties.

ES INCREIBLE EL MAL SERVICIO ONLINE DE UNA EMPRESA TAN GRANDE Y FAMOSA COMO SEARS, TODO ES CAOS EN ESA TIENDA, TODO ES ENTRETENIDO, CONFLICTIVO Y LES DOY LA RAZON A LA INMENSIDAD DE QUEJAS QUE EXISTEN POR SU SERVICIO.
SI SE TIENE QUE FACTURAR ES PROBLEMA, SI QUIERE UNO HACER BUENA UNA GARANTIA ES PROBLEMA, NADIE SABE NADA, UN DEPARTAMENTO SE PASA A OTRO, Y LOS PROVEEDORES NO CUENTAN TAMPOCO CON UN BUEN SERVICIO POR LO QUE NO SE HACEN RESPONSABLES EN FORMA EFICIENTE DEL TRATO AL CLIENTE, NO TIENEN EN EXISTENCIA REFACCIONES DE LOS EQUIPOS, PARA DEVOLVER ALGO EN AMAZON SIN PRETEXTO ALGUNO DEVUELVEN LA MERCANCIA, AQUI PONEN MILES DE TRABAS, LE DICEN QUE VA A COMUNICARSE UN ASESOR POR WHATSUP Y LO DEJAN A UNO EN EL TELÉFONO.
LA TIENDA TIENE UN LOGO: SEARS ME ENTIENDE, PUES NO, SEARS NO LO ENTIENDE A UNO¡ ES PÉSIMO EL SERVICIO EN LINEA¡
MI PREGUNTA ES: NO TIENEN PERSONAS ADECUADAS, POR DECIR EFICIENTES, GENTE PREPARADA Y ENTRENADA PARA UN SERVICIO QUE YA ES NECESARIO POR LA COMPETENCIA¡

Sears is not a business who cares about their customers and does not care about your business. Obviously why Sears is thriving!
They didn’t have a dressing room. I live an hour and a half from the location I made the purchase.
Flat out terrible customer service from manager without a care in the world. Would not allow me to return product purchased, with all tags and receipt.
They don’t deserve customers with this kind of policy that doesn’t lean into supporting customers that bring revenue to the table. Sad.

I purchased Sears Home Warranty Plan to cover the repair of major appliances in my home. Other than the monthly $59 fee, I have to pay a $100 deductible for each repair. If the repair takes more than one visit, (such as when they need to order parts and come back to finish the repair) it is still just $100 deductible. In December last year, I scheduled for a repair. I was charged $100 immediately. The Sears technician came but need to order parts. So they came back in January to complete the repair. I should not be charged the $100 deductible again but they did charge me. I called Sears in March to ask for a refund. I was told they will mail me a refund check. But the refund check never arrived. In April, I called Sears again to follow up. I was then transferred from one department to another department for multiple times until I had to hang up because I needed to leave for an appointment. I tried another time subsequent to that and experience same thing. I got busy for a few months because I went on several trips. Today, July 16 I called Sears again. I was again transferred from department to department. After three transfer, I spoke to somebody in the benefit department. I told her the whole story the forth time, she told me that it's too late for her to do anything because it's been many months since the charge was made. I was furious. She transferred me to another person. I was told the same thing. I asked to talk to a manager. I was told this was the highest point of contact that I will be able to get. How infuriating!!! Sears is a scam. Don't every buy any service contract from them!!! They used to be good. But they probably sold out their repair service to somebody else. Now it's terrible. Sears, you are scammer!!!

Jamás compres nada en línea en sears, llevo un mes solicitando mi factura y no me la envían que porque es con proveedor externo, compre un celular de 15000.00 y nadie me da respuesta, es el peor servicio, sears en línea no sirve, solo te dan largas y no te atienden

Compre tres pares de zapatos en linea pero uno me quedo grande porque es muy ancho y otro me quedo justo,fui a tuenda para ver si me podían ayudar se portaron muy groseras ya que estaban platicando ente ellas y cuando me acerque a preguntarles si estaban atendiendo con el número de turnos porque no coinciden se molestaron me dijeron que si y cuando me toco fue peor,no me resolvieron me dijeron que tenia que arreglarlo en linea porque así fue ka compra no me han resuelto nada y me mandan de un lado a otro en llamada,correo y WhatsApp no me contestan ya les mande un mensaje que no les voy a pagar compre con tarjeta sears y voy a poner mi queja en la procuradora del consumidor que no digan que uno fue el abusivo.

I really want to give this company a better review and the hvac guy seem to be nice just a bit lazy and it is hurting me with the half ass work.
I was so sick of being hot that when he got the air to blow cold that is all I did for days was enjoy the AC. But when I went out back to spray the weeds I see the wires sticking thru our vented part of the AC unit and they are taped with electrical tape. THE ARE STICKING THRU THE VENTS ON THE OUTSIDE UNIT!!!!! I had to take a double take and I still don’t believe it.
Make sure you check everything before they leave because the same hvac guy called himself cleaning our inside unit coils and he didn’t even take the cover off and it was still dirty and looked like it had not been touched. That is why it quit again and he had to come back out. So 6 weeks to wait for this. I can’t get ahold of anyone because the emails are no-reply. So good luck.

Al comprar un vestido de gala en Sears de Plaza Anahuac en Nuevo León las señoras que me atendieron no me ayudaron a buscar mi talla y al escoger mi vestido, me criticaron el orden de los vestidos qué me probé y al final ya cuando estaba pagando mi vestido me comentaron que no se contaba con portavestido y me lo arrugan al meterlo en bolsa de papel y me dicen si quiere portavestido puede buscar en otra tienda Sears....cómo soy foránea estoy de vacaciones y voy hasta San Pedro y busco Sears en fashion Drive y la encargada de departamento de vestidos al solicitar el portavestido no me atiende y me dice que me regrese al otro Sears qué si tiene y que es solo para sus clientes....le muestro qué soy cliente de crédito Sears y me ignora...subí al área de atención cliente y pésimo el trato...la encargada me nego el portavestido y el servicio no me lo dieron..senti discriminación..Soy la clienta.Martha Cruz y mi esposo es el cliente el Sr.Antonio Cruz

I wish I could give this ZERO stars. I have an overhead microwave that hasn't been working properly. They scheduled the appointment in FEB 2024 and the repair guy couldn't make it so he asked what was wrong with it. He ordered the parts. He finally came the second time and he tells me it needs to be replaced. The Microwave was on back order so it was suppose to arrive May 24th, 2024. It did not arrive till June 24th, 2024. I cannot get anyone to schedule an appointment to get out here. They transfer me to whatever department and they always say they will call me in 48 to72 hours! ITS HORRIBLE SERVICE!!!! It is now July 8th, 2024 and still haven't got a call or update when they will install it.

Just sat on hold for 25 minutes waiting for someone to help me with canceling my sears repair warranty, how convenient. Sears you did not make good on your contract to service my appliance and I want my money back! Is this your new business model - I believe it's called FRAUD!

I WARN EVERYONE DO NOT BUY EXTENDED WARRANTY WASTE OF MONEY THEY TAKE FOREVER TO ESCALATE YOUR PROBLEM AND REPLACEMENT... MY REFRIGERATOR HAS BEEN BREAKING DOWN FOR 2 MONTHS AND THEY GIVING ME ROUND AND ROUND BS ..

I ordered an appliance almost 3 weeks ago. Delivery was supposed to be yesterday. Now they say they don’t know when it will arrive.

We bought a freezer from the scratch n dent store in tacoma wa. It stopped working in January. We had bought an extended warranty and it took 6 months to get a credit to order a new freezer( we went through 6 techs, hours and gours of phone calls and the going to the store), now that we ordered a new one, the delivery date being today, we got no calls to say it was not coming. I had to call and talk to 3 people. They cannot tell me when we will have the freezer we paid for and scheduled a delivery for.