Great sales Good surveying Excellent installation team The windows seem to be of high quality. The only issue we had was installation was booked for Monday then changed to Wednesday which we... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The rep was informative but not pushy, our old windows were beginning to fail once the surveyor had been it was just a case of waiting The fitters came complete with new windows, and French doors t... Voir plus
L'entreprise a répondu
All very helpful staff, right from sales men ,fitters, office staff, measuring up team all in all a great team. We got our whole house done , 11 windows & 2 composite doors & very pleased with the wh... Voir plus
L'entreprise a répondu
From start to finish the whole process was made very easy. The rep that came out initially was easy to talk to and was very helpful right through to the installers who were very efficient and tidied u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Keeping your home safe. Specialising in windows and doors.
Coordonnées de contact
5 Nelson street, Bd1 5ax, Bradford, Royaume-Uni
- 01134029012
- sales@securedhomes.co.uk
- www.securedhomes.co.uk
4,7
Excellent
533 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 23 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am very satisfied with today’s window…
I am very satisfied with today’s window installation by Secured Homes. The two installers did an excellent job and showed great attention to detail. The silicone finishing is neat, straight, and very professionally done. The whole installation was completed carefully and left clean and tidy. I would definitely recommend them for their high-quality workmanship and professional approach.
4 mars 2026
Réponse de Secured Homes
Hi Rafal,
Thank you for your wonderful feedback! We’re thrilled to hear that your window installation went so smoothly and that our installers impressed you with their attention to detail. It’s fantastic that the finishing was neat, professional, and that everything was left clean and tidy. Your recommendation means a lot, and we really appreciate you taking the time to share your experience!
They should have started earlier as it…
They should have started earlier as it was 11 am before they arrived which meant it was almost 6 pm when they finished. Otherwise very satisfied with the product and work carried out.
5 février 2026
Réponse de Secured Homes
Thank you for your feedback. We appreciate you taking the time to share your experience.
We apologise for the later start time on the day and understand that this meant the work ran later than expected. However, we’re really pleased to hear that you are very satisfied with the product and the work carried out by the team.
Your comments are appreciated and will be taken on board. Thank you again for choosing us.
Flawless from start to finish
From day one, the service from Secured Homes has been absolutely outstanding. It all started with the chap who first knocked on the door – polite, professional, and not pushy at all. That first impression really set the tone for everything that followed.
The salesman who came out to see me was just as impressive. He took his time to explain everything properly, answered all my questions, and showed me the A+ rated products they offer. You can genuinely see and feel the quality – it’s not just talk, it’s a proper top-grade product that gives you confidence in what you’re buying.
The turnaround time from ordering to fitting was seriously impressive. I was kept informed throughout the process, and everything happened exactly when they said it would. No delays, no excuses – just efficient and organised from start to finish.
The fitters themselves were brilliant. Professional, clean, respectful of my home, and clearly very experienced at what they do. The workmanship is spot on, and they left everything tidy once the job was complete.
I was so happy with the work at the front of the house that I had them come back to do more work at the back. That says it all really. When you find a company you trust, you stick with them.
I genuinely can’t fault them in any way. From first contact to completion, it’s been 5-star treatment all round. Highly recommended to anyone looking for quality windows and doors with service to match.
3 mars 2026
Réponse de Secured Homes
Thank you so much for taking the time to share your experience! We’re thrilled to hear that from your first contact to the final installation, everything met your expectations. It’s fantastic that our team, from the initial visit to the fitters provided professional, clean, and efficient service, and that the quality of our products gave you confidence. We’re especially pleased to hear you trusted us to return for the work at the back of your house. Your kind words and recommendation mean a lot to us, and we look forward to assisting you with any future projects!
Was a bit skeptical at first as I had a…
Was a bit skeptical at first as I had a knock on a door from one of their lads, but they knocked at the right time as were in the process of gathering quotes… on the same day a salesman came to the house and was very thorough in explaining the product as well as answering our questions, from the 3 quotes we received Secured Homes wasn’t the cheapest from the 3 but the service from the salesman and reading their reviews online, we felt most comfortable with them.
1 month later we are absolutely buzzing with the 4 windows and the composite door the fitters installed at the front of my property, the fitters were clean and tidy and covered my carpets with dust sheets, no mess was left behind and I couldn’t fault them on workmanship.
Many thanks to Secured Homes, I will definitely be in touch over the summer to get the back of my house done
3 mars 2026
Réponse de Secured Homes
Hi Hammad,
Thank you for taking the time to share your experience! We’re thrilled to hear that from your initial consultation to the installation, the process left you feeling confident and satisfied. It’s fantastic that our sales team provided thorough explanations and that our fitters were clean, tidy, and professional while installing your windows and composite door. We really appreciate your trust and your kind words, and we look forward to helping you with the back of your house this summer!
Secured homes very good I would…
Secured homes very good I would recommend them to anybody lads who put our windows in very well mannered very tidy after windows ftd cleaned up afterwards
18 février 2026
Réponse de Secured Homes
Hi Mr Evans,
Thank you for your kind words! We’re delighted to hear that you were happy with your window installation and that our team was well-mannered and tidy. It’s great to know they left everything clean and in order. Your recommendation means a lot to us!
Highly recommend the company and it's staff
We recently had our windows and doors installed, and the entire experience was outstanding from start to finish. The team was professional, punctual, and extremely knowledgeable. They took the time to explain the process, answered all our questions, and made sure everything was completed to the highest standard.
3 mars 2026
Réponse de Secured Homes
Hi Husarm,
Thank you for sharing your experience! We’re delighted to hear that the installation of your windows and doors was outstanding and that our team provided professional, punctual, and knowledgeable service. It’s great to know that all your questions were answered and that everything was completed to the highest standard. Your feedback is greatly appreciated!
We recently had our windows and doors…
We recently had our windows and doors done by secured homes, and I honestly couldn't recommend them enough,
From start to finish, the whole process was smooth, professional and stress-free,
Every single person we dealt with was amazing, friendly & respectful.
And always happy to answer any of my questions, the team turned up on time,
Worked efficiency & left everything clean and tidy when they were finished.
The quality of the windows and doors is outstanding, and you can really see the attention and detail in the finish.
It's completely transformed our home!
If your thinking of getting your windows or doors done, Secured Homes is definitely the company to go with,
Brilliant service all round!!
3 mars 2026
Réponse de Secured Homes
Hi Sara,
Thank you so much for your amazing feedback! We’re thrilled to hear that your experience with Secured Homes was smooth, professional, and stress-free from start to finish. It’s fantastic to know that our team was friendly, efficient, and left everything clean and tidy, and that the quality of your new windows and doors has transformed your home. Your kind recommendation means a lot to us, and we look forward to assisting you with any future projects!
Never seen Lads work so hard didn't…
Never seen Lads work so hard didn't even take a break from the moment they stepped in Ethan and team
3 mars 2026
Réponse de Secured Homes
Hi Mrs Khuram,
Thank you for your kind words! We’re thrilled to hear that Ethan and the team impressed you with their hard work and dedication. Your recognition means a lot, and we’ll be sure to pass on your praise to them!
Office policies a let down!
Anthony the sales guy was brilliant, 5 stars for him. Then the office called and refuse to quote me without my partner present - despite the decision power and money funding the purchase being mine. Never heard such a bizarre way to avoid getting the sale but sure, I’ll take my money elsewhere
2 mars 2026
Avis spontané
Réponse de Secured Homes
Thank you for your feedback and for your kind comments about Anthony – we’re really pleased to hear he provided a great experience.
We’re sorry to hear that you were frustrated with the follow-up from our office. Our policy is to have all homeowners present during a quotation so that everyone involved has the same information and opportunity to ask questions. This helps us avoid any misunderstandings later on, but we appreciate that in some situations it may feel inconvenient.
We’re grateful you’ve taken the time to share your experience, and we will certainly take your feedback on board. If you would like to discuss this further, please feel free to contact our office and we would be happy to help.
Cold caller knocks on the door today
Cold caller knocks on the door today, tells me they’ve replaced windows a few doors down and do I want a quote for mine. We had been thinking about it but loosely as we only replaced the panes in our windows less than 2y ago. Door sales guy wasn’t pushy at all and said our quotes are valid for a year, if you get a quote and the price is right we can do it at a later date. Agree for him to come back and he tells me to expect a call shortly from the office. Within 10 mins I have 4 missed calls. I ring back, and wow the guy on the phone was so rude. Never spoke to someone so patronising, telling me replacing the windows will be way more than panes - yes I am well aware thank you. He is the opposite of the door salesman, asking me if we are likely to have the work done within 12 months as they are a business and only want people who will commit to it. I say, well I don’t know without a quote? To which he carries on with the “but will you have it done” - I don’t know without a quote?! So I tell him to leave it. I’ll take my custom elsewhere, shame as we need a new uvpc kitchen door fitting urgently so was going to ask for a quote for this too but not after the manner of the guy on the phone. Avoid!
25 février 2026
Avis spontané
Réponse de Secured Homes
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience when speaking with our office, as this certainly isn’t the level of service we aim to provide.
It’s good to hear that your initial interaction with our door-to-door representative was positive, but we’re disappointed that the follow-up call left you feeling frustrated. We always aim to speak with customers in a helpful and respectful way, and we apologise if the conversation came across as patronising.
Your comments are very important to us and will be passed on internally so we can review how this was handled. We never want a customer to feel uncomfortable when making an enquiry.
If you would be open to discussing this further, we’d really appreciate the opportunity to speak with you directly and see if we can put things right.
Clean efficient and friendly......all u…
Clean efficient and friendly......all u could ask for really ....very pleased 👍👍👍👍👍 will use in the future
25 février 2026
Réponse de Secured Homes
Hi Dave,
Thank you for your wonderful feedback! We’re thrilled to hear you found our service clean, efficient, and friendly. Knowing you’re very pleased means a lot to us, and we can’t wait to assist you again in the future!
Quality product. Excellent fitting
Strong advice at point of sale. Excellent customer service throughout. Clear information on fitting timeframes. Excellent quality product. Fitter left area very clean and tidy. Definitely recommend
25 février 2026
Réponse de Secured Homes
Thank you so much for your kind words! We’re delighted to hear that our team provided clear advice, excellent service, and that the fitting experience met your expectations. It’s great to know the area was left clean and tidy, and that you’re happy with the quality of your product. Your recommendation means a lot to us, and please don't hesitate to reach out if you need anything in the future!
Very good quality windows and doors and…
Very good quality windows and doors and fitted by two very professional guys whom got on with the job and left with the property in a tidy condition
24 février 2026
Réponse de Secured Homes
Hi Neil, thank you so much for the fantastic 5-star review!
We are thrilled to hear that you are happy with the quality of your new windows and doors. We always aim to provide a professional and tidy service, so we will be sure to pass your kind words on to the two fitters who completed your installation.
Enjoy your newly upgraded home, and please don't hesitate to reach out if you need anything in the future!
Window fitting
Workmen turned up on time, they kept me up to date with their progress and left the house very tidy after they were finished. I am very happy with the outcome.
17 février 2026
Réponse de Secured Homes
Thank you for the glowing review!
Punctuality, clear communication, and leaving a customer's home exactly as we found it (just with better windows!) are top priorities for us at Secured Homes.
We are so glad you are happy with the final outcome.
Great job ..
Came a day late but it was worth the wait. Excellent job. Well worth recommending.
Thankyou
18 février 2026
Réponse de Secured Homes
Hi Rosemarie, thank you for your patience regarding the slight delay, and thank you even more for the fantastic 5-star review!
We are so pleased to hear that you feel the final result was worth the wait. Your recommendation means the world to us.
Enjoy your new installation!
Polite and hard working group of…
Polite and hard working group of lads/installers and the issue with the door was sorted quickly and without fuss, windows and doors look great, cheers John👍
18 février 2026
Réponse de Secured Homes
Hi John, thank you for the great feedback!
We always strive to get things perfect the first time, but when an issue does arise, we pride ourselves on sorting it out quickly and completely fuss-free.
We’re glad the lads took great care of you and that your new windows and doors are looking superb. Cheers!
A beautiful door fitted to a high standard.
Secured Homes have just finished fitting my new front door and I’m really pleased with the finished item. From the survey to the fitters , everyone was friendly , polite and professional, I had lots of styles of doors and glass to choose from , a beautiful door, fitted to a high standard.
17 février 2026
Avis spontané
Réponse de Secured Homes
Hi Diane, thank you so much for taking the time to share your experience!
A new front door makes such a difference to a home, and we're thrilled that you found the perfect style and glass combination from our range.
We will pass your compliments on to the surveyor and the fitting team.
Enjoy your beautiful new entrance!
Good service and good products
Had 3 windows and front door fitted. All the team were excellent from the salesman (not pushy) to the installers. I needed to get the window and door openings altered before I could place an order. The customer service team were very patient and helpful with regard to this. They also double checked the order with me again before production. Can't fault them. Janet S
12 février 2026
Réponse de Secured Homes
Hi Janet, thank you for this wonderful review!
We firmly believe in a "no hard sell" approach, so it's great to hear you felt comfortable with our team.
We are also glad our customer service team could patiently assist you while you had your openings altered. Double-checking everything before production is a key part of our process to ensure a perfect fit.
Thank you for choosing Secured Homes!
Constant pests
Good work, though the workman was incredibly arrogant and rude. Reported this to management. But still - after reporting the same info four times - they claim to have no record of this and continue to pester me with unsolicited phone calls to tout for business, which they're never going to get. We are on about call 14 or 15 now. I have given up being polite, which is not me as a person. Honestly folks - do not get involved with these people. Hopefully their desperation is a sign they're going bust. They deserve to.
13 février 2026
Avis spontané
Réponse de Secured Homes
Hi Jem, we are incredibly sorry to read about your experience.
While we are glad the work itself was up to standard, the behaviour you described from our workman and the subsequent excessive calls are completely unacceptable and fall far below the standards we set at Secured Homes.
We urgently want to get to the bottom of why your previous reports were not logged correctly and, most importantly, ensure your number is permanently removed from our active call lists immediately.
Please could you email our senior management team directly at info@securedhomes.co.uk with your installation postcode?
We want to investigate this internally and ensure you are not disturbed again.
Most definitely
I would advise eople to have u nothing to much trouble the lads brill. Cleaned up after them the windows look fantastic I had window doors patio doors Sam who comes
Out he’s a gentleman and Sam’s. Thank you so much recommend to other. I’m people
10 février 2026
Réponse de Secured Homes
Hi Jean, thank you so much for the lovely review!
We are thrilled that you love your new windows, doors, and patio doors.
We will make sure to pass your very kind words on to the installation lads and especially to Sam—he will be delighted to hear you thought he was a gentleman!
Thank you for recommending Secured Homes.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.