SGN Avis 

Never done a review before but feel compelled to due to the unbelievable uncaring attitude of SGN. My wife had a bad fall almost three years ago now due to the negligence of SGNs contractor. The injury was life-changing and SGN have not shown an ounce of interest or compassion since it happened. In fact in my opinion they purposely delayed the insurance claim which was settled a few days before the court case where she received a miserly sum for all the pain and suffering she went through which is continuous. They try to portray an image of being a caring company to their customers which is laughable and untrue. I despise them as a company.
John Fairfield

Checked on SGN's website that my property was within SGN's network area and website confirmed that it was - applied for a gas connection and paid almost £4k up front - SGN then e-mailed back to say I'm outwith their area but they're keeping my £4k for up to 20 days - this means that I can't apply to another service provider until I get my refund as they all want paid up front - I note that Maureen McIntosh (Director of Customer Services) states "We pride ourselves on always offering a 10/10 service to our customers" - maybe she should read SGN's reviews and change it to a 5/10 service.
Update - got an e-mail from SGN stating "The reason is SGN have gas main that area but it’s about 200m away from your property which will cost highly expensive for us to connect main and service" so I'm not within a "No Gas Area" - it's just that SGN didn't check the distance until after their quote had been accepted and paid for and rather than stand by their mistake they just cancelled the order - but still not refunded my money.

We currently have our road being worked on in Goring by Sea, Worthing and I have to say they are all amazing 👏

I came home to my back patio being torn up without my permission. Then they left it like that for the weekend with no indication of when it would be restored. They said it was because of a gas leak but it clearly isn’t urgent as they left for the weekend and were hanging around chatting from about 3 pm. I left the engineer my keys and gave him my number, but he didn’t call. So cowardly when I was so gracious. Thanks for ruining another weekend sgn as they do not care about how their actions impact peoples lives. I’m glad that I do not have gas to my property .

Had a new gas meter fitted and while the engineers were soldering a pipe in the hallway they burnt a hole in the carpet. SGN are taking no responsibility for this and telling me “on the balance of probabilities (which is more likely than not) that our engineers have caused this damage”. There was no burn mark in the carpet before the engineers arrived and 3 people including myself witnessed the engineers using the blow torch in my hallway. I’m absolutely livid. The complaints team just keep saying “on the balance of probabilities” and that the engineers said “they didn’t cause the damage” - they’re not going to admit to burning a hole in the carpet. Also they asked for evidence but I assumed the engineers were of professional standard and had no reason to take pictures of their every move!

Sandy Lane Farnborough
Main gas pipe replacement. Work started on April 14th and should have finished early May. They discovered asbestos and that another pipe was to close to the actual gas pipe, causing delays. The main delay and reason why the work will now take 3 month (end of June) with luck is that there was barely anyone on site for the first 3 weeks or they worked only a couple of hours with 2 people. They even had loud machinery running late at night well past 10pm and once 11pm. There are plenty of complaints from the locals and residents, also about how they dump their rubbish on a green area in Irvin Drive. For the past 4 days there has been suddenly a feeling of urgency, I guess due to the huge amount of complaints but we all doubt that they will finish on time. Very bad service considering that they had the plans well in advance and if they would have had more workers on site from the start, everything could have been finished by now.

TERRIBLE. cUT OFF MY SUPPLY and was not needed. Do not use this company. Rubbish

Sgn moved a gas main in my house and damaged the floorboards. The guy took photos and said someone will call in a day or two to repair the damage they caused. No one did so 2'weeks later phoned them some girl with the so sorry and we bad said someone will call in a day or two. No one did so phoned again same thing, some girl with so sorry we bad and some one will call in a day or two . Week later nothing.
Communication - zero
Customer service -zero

I paid nearly £1000 to have my gas moved. This was done efficiently. However SGN uses a contractor Cappagh who were unable to source slabs to complete the job. I have sourced the slabs and my builder will finish the job. However they want my builder to ring their contractor to arrange payment. He’s never going to do this as I’m an ex customer. My contract is with SGN not Cappagh. So I have asked them to refund me so I can pay the builder. They refuse to do this and won’t get Cappagh back to fit the slabs which I have sourced in case they break them. What about if I break my leg on the broken slabs? Total disaster of a company. This has been going on over 2 years.

I have had 4 different teams working on installing a gas pipe to an all electric house. I can't tell you how fantastic each team was. They were fast, efficient and noted my worry over annoying the neighbour where we shared a drive way. They went away expedited it all and its all complete. All with smiles on their faces.. and always willing to help.

Thank you.

There needs to be a way to attribute stars and reviews for the separate SGN workers. Customer service and the guys who come and check your house for gas leaks should get five stars, absolutely efficient and they know what they’re talking about, they’re kind and get back to you but most importantly they’re really efficient. The contractors who dig up the road however need zero stars. Our road has been dug up for three weeks now, we have nowhere to park, tools and pressurised canisters are left out, the pavement is blocked with orange barriers meaning the disabled can barely pass. But what’s more annoying is that on average they work an hour a day. As neighbours we are monitoring them - initially for a joke but when we realised they really are only doing an hour a day we started to watch with concern.

Trying to contact this company regarding moving a gas meter. Despite being in working hours all 'phone lines shut to 'training' and unable to gain access to website because it's bugged.

I gave a 1 and have done that under sufferance. This is the worst company I have ever used. Absolutely awful customer service, don't seem to have any pride in a job well done and do the absolute minimum for what you have paid them for.

SGN made a mistake when checking the gas supply to our house which then left my partner, myself and our 7 month old baby without heating or hot water. However, as soon as we flagged this to them they sent an engineer out immediately to assess what would need to be done and the works have all been completed the following day. All of the staff we have spoken with have been friendly and helpful and we're really grateful for SGN getting this sorted so quickly for us. Thank you!

I phoned to complain about the lack of diversion signage at a mains replacement project they are undertaking requiring the closure a busy junction completely. I was told they were not carrying out any works in my town. Must be another company with branded SGN vans excavating on gas pipes !

They are doing roadworks and put a 4 way traffic lights on roundabout and traffic is horrendous, it took 27 mins to travel 500m and they do not work pass 5pm.

As part of national gas metering, SGN offer a contact phone number which during work hours goes to ansaphone. Strangely the gas safety notice clearly states the ansaphone service is for out of hours use. What a bunch of planks

What SGN charge is outrageous! £850 for an hour and a half’s work!

We had our gas supply moved from the inside wall to the same wall but externally. No digging required, no reconnection.

How is the price justified?

Delay & Disappointment. I have achieved the promise of a "goodwill" payment from SGN for poor service re a dreadful phone receptionist & a booking for a survey in a Hampshire residence. This was nearly a month ago (late February/March 26). Despite SGN having my phone number (ends in ...607) they claimed they couldn't reach me for the payment card transaction. My phone was fully functioning at the time and was making/taking other calls. I emailed them to this effect & an SGN manager successfully called me on the number that was previously beyond them etc to offer a cheque payment by post. To date (late March 26), I have yet to receive it and have been told it will take a further 10-20 days. How on earth is anyone expected to deal with such a badly organised company? I have included details here for them to ID the case. No doubt they will ask for "further info" rather than just send the "flipping" cheque. I await the next step.

We had an emergency today and Tom - the engineer - came to help us on time.

Fantastic, professional service from start to finish. Tom was knowledgable, he explained everything clearly. He was polite, efficient and left everything tidy. We highly recommend Tom.