SGN Avis 

Decided I needed a gas pipe replaced so we agreed date. Told me they'd do the work outside so only needed in for a few minutes to turn off boiler etc and again for a few minutes to turn back on. As it was being done on my birthday and we were going out we agreed to return around 15:00. Gas turned off at 10:00. When we returned at 15:05 it turns out they changed the plan and would route the new pipe through house, guys arrived at 16:05 but not the guy to complete the job, he eventually arrives around 16:30 but can't finish as SGN won't pay overtime but assures me another engineer will arrive an sort it out, guess what no one arrives leaving 2 people in their 70's without heat or hot water, 1 has a heart condition, the other has lung problems. Can't even contact them as they have all gone home at 17:00, what a despicable way to treat anyone, their excuses will no doubt be blaming the weather, short staff, poor communication etc etc. I can't say how I really feel as I'd probably get arrested

SGN have turned on private land without permission and are carrying out work despite not having an easement and you can't make this up blocked our access road by placing a toilet portacabin on it. SGN's attitude seems to be "if you don't like it, litigate".

After I had rung SGN for assistance and followed the recommended instructions in the first instance.
The SGN engineer was very prompt following my request. He immediately took charge of the situation and left me in a safe state. His professionalism and skill sets stand out. He is a credit to your organisation.
Thank you. He saved my life.

Engineer came too my house too drill hole for new gas pipe I spoke too him day before he was inn and out brilliant job with a great attitude very tidy worker be proud of this man and all that are working inn ninian place portlethon thanks again john

We have emergency works going on due to water entering the gas system; around 350 homes have been impacted. SGN were quick and efficient to provide heaters & hot plates. They have called everyday in the morning and evening to check in/ensure we are ok and don’t need any other support. They even came to check up on us in person. Set up a local hub so people could go and ask questions arranged for hot showers at local places free of charge.

The response in an emergency cannot be faulted. They have been exceptional. The engineers have been working incredibly hard in rain and freezing temperatures to ensure we have our supply as soon as possible. A number of the houses are back on but not all, and they are continuing to work as fast as they can to remove the water and get us all reconnected. It’s been 4 days & they have removed over 70000 litres of water from the system. Incredible well organised response considering they didn’t even know how water had got into the system for the first part of the emergency; if you stopped any of the gas engineers and asked for information they were incredibly polite and understanding of worries and concerns.

I know our community is incredibly grateful for their efforts. They have updated us regularly via telephone calls, in person, texts and emails. They communicate incredibly well and help you understand the problem in simple terms.

They even provided vouchers to our local supermarket, electric vouchers for the extra costs incurred. You would want this company handling any gas emergency; I could not fault them - I say this even though we are still without a supply; you can see how incredibly hard everyone is working to ensure we are back on as soon as possible - an amazing thing to have when you are heavily impacted without a supply.

Wonderful company if we ever experienced this again I would hope SGN would be managing it as I have full faith in their abilities to

I had a great experience with SGN. Kevin was very helpful and friendly. The CO alarm rang and it got me scared and worried, but he was very calm and explained everything thoroughly, which was very reassuring. He also spoke to my landlord, on speaker mode, and that was also great as it meant I was aware of everything that was being communicated to resolve the situation.
Thank you SO much Kevin!

Absolutely disgraceful, without gas for two days. Boiling water in the kettle for shower. No food/ heating. My son called the office 3 times and the person said, Engineer will be there between 17.00 to 21.00 . We waited no sign. Called again to the office/ again the person says he’s on his way don’t know what time he’ll be at your flat.
I asked him have I to sit awake until morning?? “ he goes I can’t tell you that because the engineers are working 24 hours duty.” There’s no planing, firstly if they don’t have the engineers to fix the issue… why start digging up the ground..
Such a bad service they don’t care about the customers. Everyone is only after bills. We are struggling.
My Son stayed home because of the engineer.
This is absolutely ridiculous .

Contractors came early this morning to cement areas of my drive and passageway dug up for gas pipes. The two contractors arrived on time and completed the job. You can see what a professional job they did and they obviously take a pride in their work. Thanks to Adrian their boss and to both men. Already had compliments from my neighbour😊👍

This appalling incompetent company have created absolute carnage and chaos for both pedestrians and drivers in my neighbourhood since the beginning of 2025. Road has been dug up for almost 4 weeks now at entrance into our estate but then abandoned the work leaving a mess and obstruction for drivers entering and leaving our estate.

Haven't had gas for a week know stayed in 4 times no one has turned up to reconnect me ,it would definitely be a minuses if I cold put it on her shocking service

Rude, unhelpful, know nothing. Hung up on us having promised a number to call.

We called the emergency gas number at 11.30pm on a Saturday night after smelling has in our new home from start to finish they were so polite and responded very quickly within 30 mins Adrian David from st Mary clay branch was at our door and straight down to the issue he made sure we had heaters so the children and ourselves were warm while he got to work he stayed the entire time keeping us updated very regularly, very chatty very polite and very hard working he stayed out until everything was up and running and made sure the house was warmed up before he left , we couldn’t have asked for a better experience.

SGN , I would give minus if possible. Have blocked all the pavement and road off for the last 6 weeks and yet no-one has been working during the week days, suddenly turn up on a Saturday morning and pretend to work for 2 hrs then clear off again. No emergency services can get to a property on the road if required. When I complained I was told THATS THE WAY THINGS ARE

Potentially had a gas leak.... reported... sgn were on site within 50mins and checked the house top to bottom.
The engineer was pleasant and very efficient. Clearly knew his job and was very polite.

Very impressed by the overall approach to the work which was rather Extensive… the quality of Internal pipework was faultless … we found the operatives friendly and helpful… Given they are doing a very difficult job while trying to keep all the people happy all the time… next week it’s the reinstatement of the drive so far very pleased…
Lloyd BN13 1JZ
To be continued

We had a problem with our gas pressure into our house , I phoned SGN
They attended within a hour , the gas engineer explained what was the problem
And had to send the meter team out the following day
The crew arrived at 8-30 and sorted the issue, great communication and prompt service thanks guys

Oh my Lord, this lot have gotta be the worst company to ever have in charge of the gas network. They closed our road to do planned maintenance 3 weeks ago, causing traffic chaos, no where to park, limited access to properties. It's crazy. And in 3 weeks they've done a total of 9 hours work. Basically dug a hole and never seen again. Clearly a bunch of cowboys.

No stars for this dangerous company and council This gas safety company is not fit for purpose they are turning a blind eye to dangerous gas installations I have an illegal gas FLU on my roof and Edinburgh council told me SGN say it’s fine to have an illegal gas FLU on my roof from the property next door even when they know it’s completely illegal and at risk of explosion and CO Poisoning as it was an illegal installation so Edinburgh council who also have no proper professional health and safety anymore can get away with putting us at risk because of SGN lack of care and professionalism.

potential CO leak, couldn’t find the leak but still shut my gas off and was told to find an independent contractor which will cost over £200 to turn back on. Bit stupid really may as well of gotten a gas safe out in the first place now without heating in November for 3 days with a 35 week pregnant partner. Wish they told you they was gonna shut you off before taking matters into there own hands.

Our house was left without gas all day without warning. I was working from home and the house was freezing, the heating would not turn on and I couldn't understand why. At 3:30PM I noticed somebody on our front garden fiddling with our gas meter (!!), so I went outside and asked what was happening. I was told "we are working on reconnecting you to the gas supply", but they left without reconnecting us! A pipe was missing from the gas meter box when I checked, and I could smell gas! Kept phoning and kept being reassured that someone was still working on-site, although after 4PM nobody was around anymore. So we are currently left without gas (no heating, no hot water), without answers, without having being warned about this; we don't know when we are going to have gas back. Due to the strong gas smell coming from our gas meter box, we had to call the emergency phone number to have somebody else around to stop the leak!