SGN Avis 

We had a gas leak last Friday at my elderly Dads house. He had, that day, gone into a home so potentially the house was going to be left empty for some months. At the last minute we stopped by to turn everything off and smelt gas. We called SGN at around 6pm and was told that they would be there in 30 minutes.
They were true to their word! In fact it was probably quicker.
Kevin arrived and within no time he located the problem, allayed our fears and quickly and efficiently sorted the problem.
Our day had been a fairly sad day but Kevin’s cheerful nature,confident knowledge and workmanship changed that. The leak was repaired in under an hour and we were all able to leave the house knowing it would be safe.
Huge THANK YOU to Kevin, SGN are very lucky to have you.

We had a sudden gas leak, so after turning the gas off we called SGN emergency number next to the gas meter and the engineer came out in under 5 minutes - amazing response! He was very helpful, gave friendly advice and made the place fully safe promptly. An excellent service all round.

Very helpful made me feel I was not being stupid calling out because I smelt gas at my outside metre explainedwhat the problem was and fixed it

Yesterday my relatively new carbon monoxide alarm went off, phoned SGN. I found from that initial contact, a very helpful and efficient person on the phone, then within 40mins a really patient, calm, reassuring fellow arrived. He discovered after checking everything that it was a faulty alarm!! This was in the Inverness area ( wish I had made a note of his name) and I SO appreciated all assistance given especially since I was in " panic mode!" Thank you.

I would have liked to rate zero but the option wasn’t available!🤨
Having called on two occasions to report a strong smell of gas I spoke to two different male staff who were incredibly disinterested, bored, unresponsive to name a few negative attributes!
Held on line for ages to eventually be given a wrong number to call, to be told they couldn’t help with my query, to be given a discontinued number, to be told they are based in the Midlands when clearly the call centre is in the South, probably London…there was no sense of urgency whatsoever which I find unbelievably worrying as this was a number to call to report a gas smell in an emergency 😡😨
I solved the issue myself and contacted a Midlands gas company called Cadent who were incredibly professional and told me they have the same issue when they call SGN !!
I am in total disbelief that people who work in this environment, ie…gas issues which can be incredibly dangerous can have such little interest or concern!? This really needs looking into surely 😳 it makes you wonder, as a member of the public if we should even bother in future as these two individuals really didn’t care especially as this is also a ridiculous amount of precious fuel wasted, let alone the possibility of a dangerous episode 🤬

Poor company not very quick at doing emergency repair taking ages for repair to be done company to sort signage out very poor as well could be handled a lot better for signage because traffic was going up and down road that it could not handle and cope with heavy traffic could of also sorted this out better from the start

I called 999 for emergency service the gas outside my flat burst I was in panic mode, the guys took 20 minutes to arrive, they wore great very friendly and calm make me very comfortable, they made an amazing Job I'm so grateful for the service. I want Thank you very much to Dave and Tim and unfortunately I don't know there name of the other 2 guys. I never experience this situation before I was so worried but know all sorted thanks to my supereroi!!

I have had very bad experience with SGN I have had appointments booked with them for my gas about four times now,and they haven't turned up for the appointments , but turned up when I was out on a different day without me knowing,i am stressed,I told the staff that I have Asthma and other underlying health conditions,they didn't put me on their priority list.i can't take anymore days off again.

Looked on SGN website for quote to have gas supplied to a property. The quotes are accurate insofar as the charge is a bog standard price no matter the property or location. Why?
It would be good if they just gave the price you pay rather than a price minus VAT which we all have to pay anyway. An additional £156 is worthy of knowing at the outset.

We’ve had our gas cut off in our block of flats for 4 days and the customer service has been very helpful and got in touch with the dispatch team to provide us with updates. The engineers who came to make the final connection on the 4th day were very helpful and kind, made sure the heating and hot water were back on in the flat before they left.

SGN are replacing pipes on the main road to Bexhill from Hastings. Scheduled to take 4 months. My normal 16 minute school run now takes 55 minutes due to their closure of half the road and poor traffic light system. They have closed around 100 meters of road for 3 or 4 small holes and whenever you pass there is nobody working there at all. If they are allowed to disrupt a main road this way , they should be made to do the work in a timely manner and actually have a workforce on site.

Digging up Christchurch yet again!!! Seems they can never do the job right 1st time

I DO NOT HAVE GAS TO MY BUILDING. THEY KEEP SENDING ME LETTERS DEMANDING TO KNOW MY GAS METER NUMBER - I DO NOT HAVE A GAS SUPPLY. KEEP TRYING TO PHONE THEM BUT ON HOLD FOR HOURS AND NOBODY EVER ANSWERS. TURNS OUT THEIR CALL CENTRE IS IN SCOTLAND AND THEY HAD AN EXTRA BANK HOLIDAY YESTERDAY BUT DIDN'T BOTHER TO LEAVE AN ANSWERING MACHINE MESSAGE BUT JUST LET THEIR CALLS RING OUT ALL DAY HENCE THE TOTAL FAILURE TO ANSWER THE PHONES

I would like to say a big, big thank you to the engineer who attended a leak at 92 Stopples Lane. Hordle SO410JA this week. (22nd Dec) His customer service delivery was exemplary. The very old people he helped that day are so very grateful....thank you again and Happy Xmas.

We had a gas leak which they fixed. We’ve now been waiting for a week for them to come and reconnect our supply. They say we are highlighted as vulnerable as my husband has heart problems and I have osteoporosis. We are in our 60’s and have had to endure the current freezing temperatures with no heating or hot water for a week. You can’t get any response from them and believe me I’ve tried. My husband was unwell on Saturday 16 December which was very distressing. Just reconnect our gas supply for God’s sake. This company is a sham and avoid at all costs. I’m disgusted!

So bad company 3 days ago I complain about smell gas.they said turn off gas meter. I am single mum with four kids all under 15. No gas can't use electricity. -7 temperature and I have to leave windows open. It's been 3 days but no one came to fix. And I stay in ground floor flat. So selfish people can't attend calls

Had 2 gentlemen Danny and Ian who were out helping down here from Thurso. I Stay in Cleland, I would give 100⭐️ review for these 2 guys, checked house for gas and fixed my problem within 30 mins! Can’t thank them enough totally delighted with their help! Hope their boss sees this as they deserve to be recognised for their excellent service 😀

I phoned these guys and in 15 min he was here amazing thank you so much if it wasn’t for nick roberts who fixed the problem we might have blown up very well mannered thank you again

Excellent service received on a cold night last week, very helpful servise ans helped to solve the problem

If I could give no stars I would been 3 days without gas in minus temps must say on plus point staff keep you informed that they are busy