Sissel UK Ltd Avis 1 169

Super quick delivery.
Postage seems to be high though...other than that great.

i have used these before and they are excellent for both exercise and pressure points

I called to enquire about the Yellow Spikey Balls and had some great advice and recommendations form a customer service advisor. I placed my order and the goods arrived as scheduled. Absolutely great product and service!

Great balls fantastic for pressure points and massage tensed areas
Very quick delivery!

Ordered online p.m., item arrived next day. I could not believe how quickly the transaction was dealt with. The product did not disappoint, either!! True to the description. Not the cheapest on the marked but good value for the money

I reported that the exercise chart was missing from my order for the Sissel BalanceFit Pad.
Absolutely no response. AGAIN

Quick delivery, good product. Would have been happier with a slower/cheaper postage

Product was recommended to me by a personal trainer .cant thought the product at all would be lost without it

The items are excellent

The only problem is that those pillows are not available in my country and it cost me double the price just to ship it by third party
Please consider offering international shipping through your website

Thank you

Great quality products, sent super quickly (received less than 24 hours after ordering)

quick delivery and good quality product as usual.

I have used Sissel for most of my Pilates purchases and am always very happy with the assistance given and the quality of the items.

I never recieved my products, Fedex are awful please stop using them. They did phone and acknowledged that they had delivered my items to the wrong address and I would get them by end of the day! Still not recieved them. Please can I have a refund.

It arrived safely and my 100 year old mother likes it.

The product itself was great and reasonably priced, however customers are given no choice but to pay a large amount for next day delivery, and after-sales customer service was poor.

Unfortunately the parcel didn't arrive as scheduled and after getting nowhere with Sissel customer service, I had to spend 40 minutes on the phone to the courier for it to arrive at all (4 days late). It was almost impossible to get past the courier's automated menu to speak to someone, as it's designed for the sender not the recipient. There was also no response to my last email to Sissel customer service.

I realise the courier is separate, but I've rated 3* as Sissel don't offer their customers a choice of courier or delivery options, and their after sales customer service was either slow and not very helpful, or non-existent. For that reason I would be hesitant to recommend or use them again.

Edited in response:

The second delivery Sissel saw on the tracker was the one I had arranged directly after it became clear that it would not be attempted again without intervention (the delivery driver had claimed the address didn't exist). I was finally able to get through to someone at FedEx on the Monday to arrange it, and Sissel only confirmed what they saw on the tracker after this had been done.

It wasn't clear that customer service wouldn't respond over weekends or bank holidays, as many other companies do. If their operating hours were published, or communicated in an automatic reply, I would have been far less frustrated by the delay in response.

Given the compulsory high cost of delivery, I was unhappy that I had been left in a position where I was having to spend a considerable amount of time chasing to receive the delivery at all. I also hoped Sissel might be more helpful than to just repeat what was on the tracker (which I had been doing for days), and was very disappointed when my last email was completely ignored (interesting that they're quick to respond here though).

I'm sure most the time they're fine, but my experience fell short in two areas and that's why I've rated 3*.

Nothing wrong with spinefitter, but disappointed as ordered blue and was sent grey! PLEASE IGNORE THIS WAS MY ERROR - HAD NOT TICKED BLUE! Excellent service as Sissel followed review up. Sorry

Great,quality products + great choices + speedy dispatch