I needed to change our arrival time as l had originally put it in wrong . They got back to me very quickly and it was sorted out, have used skyparks before and will definitely use again. Great cu... Voir plus
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Lisez les avis des autres
After returning from a nightmare holiday it was already pleasure to meet these two lads in the office. After forgetting where I parked they were both very friendly and very helpful, located my car and... Voir plus
My self and my family was suppose to travel to srilanka due to the war we couldn’t fly as the airline was kept cancelling our flights till the last minute on 18th march ,however sky park still mana... Voir plus
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My initial negative but HONEST review of poor customer attention to detail, prompted a response - something a phone call or electronic contacting - failed to do. The obviously ignored the concern... Voir plus
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À propos de l'entreprise
À propos de SkyParkSecure.com
Écrit par l'entreprise
Please review your experience during the booking process, and any interaction you may have had with SkyParkSecure customers services rather than the car park itself.
If you have had a poor experience with any of the car parks that we compare, please contact us so we can resolve the issue on your behalf.
Negative reviews on this page have no effect on the car parks themselves, and they prevent us from dealing with and resolving your query in a timely manner.
About SkyParkSecure
SkyParkSecure is one of the UK's leading airport parking providers. Our website allows customers to compare 300 parking options at 28 UK airports, and over the last 15 years we have helped over 3 million customers park their cars, saving them over 7 million pounds in the process!
We’re not the car parks themselves, but we do compare each parking service for you so that you can get the best price. That’s because we work for you, not the car parks, and by purchasing parking spaces in bulk, we are able to negotiate and pass on higher discounts to you, our customers.
Compare airport parking with confidence — with SkyParkSecure..com
SkyParkSecure Ltd. Details
Écrit par l'entreprise
- Airport Parking at all UK airports
- No matter which airport you are travelling from, rest assured that SkyParkSecure only deal with the very best car parks all across the UK so that you know you are getting the best possible start to your holiday or business trip.
- Park and Ride
- BEST FOR: low price Simply put; you park your car in a car park near to the airport and hop in a shuttle bus to the airport.
- Meet and Greet
- BEST FOR: ultimate convenience Simply drive to the airport terminal and your car will be looked after by a fully insured chauffeur who will take it to a secure facility near the airport.
- On Airport
- BEST FOR: closest to the airport These services are usually the option that is closest to the airport and are often run by the airports themselves.
- Price match guarantee
- At Skyparksecure, we pride ourselves on offering the lowest and best available prices for secure car parking at all UK airports. On a daily basis we compare the prices on offer from over 200 airport car parks to find our customers the best available deals. We back up that statement with our price check promise.
- Our Promise
- If you think you have found the same parking product for less, we need to know, so please get in touch, but remember that the product you are comparing has to be the same in all respects! In the unlikely event that you do find the same Airport Parking product for less within 24hours of making a booking with us, tell us and we will match the price or refund the difference.
- We will always fight for our customers
- Our customer first policy means that we always aim to resolve any issues with the customers best interests at heart.
Price Check Promise
We'll match competitors price plus give you a 10% discount on your next booking!
At Skyparksecure, we pride ourselves on offering the lowest and best available prices for secure car parking at all UK airports. On a daily basis we compare the prices on offer from over 200 airport car parks to find our customers the best available deals. We back up that statement with our price check promise.
2. The product that you are comparing must be exactly the same as the one purchased from Skyparksecure.
3. You must make your claim within 24 hours of making and paying for your booking with Skyparksecure.
4. Successful claims will not be paid until after the return date originally booked. 5. Cancellation of the booking cancels your right to claim under this guarantee.
The following exclusions apply to price comparisons that will be considered as part of any claim made under the Price Check Promise.
1. Prices from other suppliers that are conditional on buying other products
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme
4. Prices that are part of any other discount or special offer deal
Our Promise
If you think you have found the same parking product for less, we need to know, so please get in touch, but remember that the product you are comparing has to be the same in all respects! In the unlikely event that you do find the same Airport Parking product for less within 24hours of making a booking with us, tell us and we will match the price or refund the difference. We will also give you a 10% discount on your next booking (*subject to the following terms and conditions).
Terms and conditions
1. The price check promise only applies to airport parking products.2. The product that you are comparing must be exactly the same as the one purchased from Skyparksecure.
3. You must make your claim within 24 hours of making and paying for your booking with Skyparksecure.
4. Successful claims will not be paid until after the return date originally booked. 5. Cancellation of the booking cancels your right to claim under this guarantee.
The following exclusions apply to price comparisons that will be considered as part of any claim made under the Price Check Promise.
1. Prices from other suppliers that are conditional on buying other products
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme
4. Prices that are part of any other discount or special offer deal
Coordonnées de contact
Skypark House, 10 Newton Drive, FY3 8BS, , Blackpool, Royaume-Uni
- info@skyparksecure.com
- www.skyparksecure.com
3,8
Bien
13 k avis
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Had holiday cancelled due to middle…
Had holiday cancelled due to middle East conflict. Got in touch with skypark. After a couple of emails everything sorted and refunded. No hassle very straight forward. Would highly recommend.
27 mars 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Customer,
Thank you for taking the time to post a review.
We are happy to hear that we could assist you and provide a straightforward refund process.
Kind regards,
The SkyParkSecure.com Team
I have used SkyParkSecure on several…
I have used SkyParkSecure on several occasions and always find it easy to use and a good price.
I had an issue when i managed to delete my email confirmation. I contacted customer service who were very helpful and sorted my issue.
I would definitely use them again.
24 mars 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear David,
We appreciate your feedback regarding the customer service assistance you received and are glad we could resolve the issue.
Kind regards,
The SkyParkSecure.com Team
Have used them for a long time
Have used them for a long time, always reliable...I use Meet and Greet, good prices, helpful people , piece of mind assured...would recommend.
24 mars 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Pater,
We appreciate your long-term patronage and recommendation!
Kind regards,
The SkyParkSecure.com Team
Skypark great return policy.
Booking with Skypark was easy and very reasonably priced, I contacted them regarding our flight returning later than expected but Skypark contacted me quickly & sorted things no problem. As they allow a 6 hour return landing policy, so happy days.
18 mars 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Jean,
Thank you for taking the time to leave a review.
We are happy to hear that booking was easy and reasonably priced. We appreciate your feedback.
Kind regards,
The SkyParkSecure.com Team
Would highly recomend skyparks.
Easy to book and great prices,
Last year had to change flights and my car was in the carpark in manchester, skyparks sorted it straight away and more recentyI lost my booking from my email, sent it me again instantly.
So not only great prices but also piece of mind should something change 5*
25 juin 2025
Avis spontané
Réponse : SkyParkSecure.com
Dear Lisa,
Thank you for taking the time to leave a review.
We are happy to hear that booking was easy and you found great prices.
It is great to know we were able to assist you efficiantly in resending your booking confirmation.
Kind regards,
The SkyParkSecure.com Team
Booked in for a trip to Dubai and also…
Booked in for a trip to Dubai and also booked the upperdeck lounge. Because of the war that is going on Emirates were offering immediate refunds to anyone flying up to the 31st march. Our currency was also refunded without question or any charge. While skypark refunded our parking they have refused to refund the lounge. I have asked to change the date rather than a refund but they won’t do that either. I have sent them the flight refunds as proof but they are dismantling their email and directed me to a message box where I can’t send emails to. Very disappointing!
*UPDATE*
Glad to report that a refund was given eventually for the upperdeck lounge
and there was no probem being refunded the car parking payment
10 mars 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Tracy,
Thank you for taking the time to leave a review.
I have checked your booking and we have no refused to process a refund. Our customer service team requested proof of the flight cancellation and once this was received a refund was processed.
A response was sent today which confirmed the refund had been processed. We are sorry there was a delay however, due to the current circumstances there is an increase in refunds and this has caused a slight delay.
If feel you would like to update your review to score to reflect the web booking experience you are welcome to do so by clicking the link within this email amending the review.
We hope that you will give us the opportunity to deal with your complaint and as always, we are committed to resolving this for you in line with our customer first policy.
Kind regards,
The SkyParkSecure.com Team
Booked airport parking at Birmingham…
Booked airport parking at Birmingham airport and was charged twice. My bank statement states the company who charged me was ukparkandride.com and their contact details online are SkyParkSecure.com.
Tried phoning SkyParkSecure and just get recorded message, 'it has not been possible to connect your call' and email replies state 'this email address is in the process of being deactivated.' Very poor customer service - happy to be proven wrong with a response to this review complaint should someone care to contact me.
21 février 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Paul,
Thank you for taking the time to leave a review.
I can view we responded to your email on 02/03/2026 and requested further information in order to locate the second payment. However, we have not received a response.
Please respond to the email at your earliest convenience and we will can investigate in to this matter further.
If feel you would like to update your review to score to reflect the web booking experience you are welcome to do so by clicking the link within this email amending the review.
We hope that you will give us the opportunity to deal with your complaint and as always, we are committed to resolving this for you in line with our customer first policy.
Kind regards,
The SkyParkSecure.com Team
Cancellation
We needed go cancel our parking as flights were being cancelled from Manchester Airport. I was 6 hours out of the free cancellation period but with emails and evidence I was able to receive a refund.
The customer service was excellent and accommodating in an already stressful time.
7 mars 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Emily,
Thank you for taking the time to post a review.
We are glad to hear our customer service team were able to assist you with your cancellation.
Kind regards,
The SkyParkSecure.com Team
I m so disappointed by sky park secure…
I m so disappointed by sky park secure . I cancel my booking 5 days before they show on system it’s cancelled and you will receive email of refund but I never received any email and they don’t have phone number to contact . I think there is some scam because when I found Stansted parking phone number I asked them about this they said my booking is still valid to use 19 /02/26 but when I reached to maple parking they said booking is cancelled they charged me extra 145.99 for new booking and said when you come back from holiday we can sort it out but still I send them so many emails and evidence but no reply. Highly recommend to people avoid sky park secure company they are scam and very unprofessional. Because of them I missed my flight because they waste so much my time and gave me lots of stress . I paid extra pcn £60 for drop off my family at Stansted because of this delay in rush. I would add avoid maple parking as well because they didn’t even help as well .booking reference was spsapi-906809
18 février 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Jagdeep,
Feedback is vital to our business and we appreciate you taking the time to post a review.
I have checked your booking and can view this was cancelled online however, due to an error on the system the refund was not processed. We apologise for any inconvenience caused and the refund has now been processed.
With regards to the parking fine, we are unable to investigate your complaint, as we do not have access to the car park's site, records or staff.
I can see that you contacted our customer services team advising of your issue at the car park. This response details the next steps to progress your complaint, and the contact details for the car park that you are contracted with.
Once again, we can only apologise that you have had a negative experience with the car park that you booked through our price comparison website on this occasion. We do hope that this will not deter you from using our price comparison website to get the best deal on car parking for your next booking.
Kind regards,
The SkyParkSecure.com Team
Réponse : SkyParkSecure.com
Dear Wioletta,
Thank you for taking the time to post a review.
We are happy to hear that we were helpful and responsive and thank you for your recommendation.
Kind regards,
The SkyParkSecure.com Team
Had a last minute flight change which…
Had a last minute flight change which meant we had to cancel parking booking after deadline but SkyPark were very helpful, approachable and efficient resolving our issue
5 mars 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear M Worrall,
Thank you for taking the time to post a review.
We're happy to hear that our customer service team were helpful and efficient in resolving the issue.
Kind regards,
The SkyParkSecure.com Team
Had to cancel our car park due to the…
Had to cancel our car park due to the conflict in the Middle East. As we were outside the 72 cancellation window we reached out to SkyPark who kindly refunded our fee. Great service in exceptional circumstances. Will not hesitate to use them again. Thank you for your understanding.
4 mars 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Hazel,
Thank you for taking the time to post a review.
We are glad we could assist you with your cancellation. It's great to know you found our service helpful.
Kind regards,
The SkyParkSecure.com Team
Great compamy
I have used Skypark for years and always found them the cheapest. I recently had to change my parking due to flight change and there customer service was excellent. Replied quickly to my email and advised what I needed to do.
19 février 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Audra,
Thank you for taking the time to leave a review.
We're happy to hear that you've consistently found our services to be the most affordable over the years. We're also glad our customer service team was able to quickly assist you with your booking change and provide helpful advice.
Kind Regards
The SkyParkSecure.com Team
Fast response to refund
Unforetunately the day after booking my Manchester airport parking, my wife was diagnosed with a form of cancer which may require treatment before our booked holiday, which we also may have to cancel, I contacted SkyParkSecure to cancel my parking booking to which they responded woth a sympathectic message and confirmation of my cancellation and refund.
Excellent service.
23 février 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Alan,
Thank you for taking the time to leave a review.
We sorry to hear about the circumstances and we hope you wife makes a full recovery.
We appreciate you letting us know about your experience with cancelling your parking booking. We're glad we could provide a swift and supportive resolution during this difficult time.
Kind Regards
The SkyParkSecure.com Team
Highly recommend
I have used drop and go at Manchester a few time's.. A+ everytime..
I once left my euros in my car (they fell out my bag) and they were still there when I got back from holiday!
Jet2 had changed my flight, twice and I needed to change my carpark arrival/departure times I emailed and I got a fast response..thank you!
I just want to mention the staff..they are always so helpful and polite..a credit to the company
19 février 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Gillian,
Thank you for taking the time to leave a review.
We are glad to hear you had a positive experience with the car park booked.
Kind Regards
The SkyParkSecure.com.com Team
Iam absolutely disgusted with this…
Iam absolutely disgusted with this company I booked my car in for 11 nights at Glasgow Airport on 27 th January 2026 but unfortunately my car broke down on route to the carpark so I never used the Carpark I asked sky park if I could use the Carpark in June as a good will gesture they said I would have to pay for it again but they said that I should claim my insurance you can’t speak to anyone on phone they said that they need 24 hours notice to cancel but I wasn’t expecting my car to break down on the same day I booked my car in so I won’t be using this company again there are other services nearly that I will consider just read some of the negative reviews 😡
27 janvier 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Stephen,
Thank you for taking the time to leave a review.
SkyParkSecure.com are an online only price comparison website and booking agent for car parking services that advertise through us nationally. We do not own or operate the car parks or provide the services onsite.
Since you haven’t left a booking reference number with your review, I have been unable to check this in our system.
However, our terms and conditions advise cancellations and amendments must be prior to the final 72 / 24 hours of arrival at the car park, depending on the car park.
We are sorry that your vehicle broke down and this was outside the terms however, we must abide by the terms and conditions in fairness to all customers and we are bound by the car parks terms and conditions.
In cases such as these we do advise to claim on any travel insurance you may have and if you require an insurance document to assist with the claim then please do not hesitate to contact us.
If you did not book through SkyParkSecure.com, you would need to contact the booking agent or the car park you booked with directly. Please also remove your review from our page and ensure that it is posted on the profile for the car parking company you used.
Kind Regards
The SkyParkSecure.com Team
Cancellation Failure
I tried to cancel my booking 30hours before parking (there is 24 hours rule for cancellation) I tried 3 times. All of that, system showed me a message your request is updated and you will have an email shortly. Then in the morning I did not get any email and when I checked the system my booking is still present and there is no cancellation option due to timeframe. There is no phone number or live chat option for urgent enquiries. System is fault. I do not understand why this very common organization for airports is that much unreachable.
13 février 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Ziya,
Feedback is vital to our business and we appreciate you taking the time to post a review although,
Our customer service team can be contacted via our contact form, email or live chat.
I can view you contacted us on 13/02 and we responded the same day to advise we were investigating your query.
I can view there was a technical issue which meant the booking was cancelled however this was still showing as live and no refund was processed.
I apologise for any inconvenience this may have caused and can confirm your refund has been processed to your original payment method.
Kind regards,
The SkyParkSecure.com Team
Worst customer service ever so far!
Don’t touch them with a barge pole!
SPSAPI-865905
booking number above just incase they actually bother to read this and heaven forbid- put their mistake right.
We are due to travel for a weeks holiday from East Midlands airport on Sunday 15th February 2026.
I paid £150 for parking, fast track and the premium lounge facilities to placate my husband as he takes some persuading to use airports due to the rip off nature of the travel industry.
I’ve gone to print off my bookings to spot that they have booked the wrong dates 14th February instead of 15th.
Now, I know it’s their mistake because you have to put in your flight numbers and times so it’s definitely been confirmed incorrectly. I’ve sent an email pointing out the mistake to be told that the booking is not changeable!
Hang on a minute! This is your mistake!
They are also uncontactable via live chat or telephone. There’s a red flag in itself.
You submit an email and they send you an unhelpful reply back as and when they can.
Terrible customer care and totally unhelpful and unprofessional, I feel like they’ve thumbed their nose at us and hate to say it but husband might just have a point. What’s the point of being stressed out when going abroad. Another nail in the coffin of foreign holidays for us.
10 février 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Customer,
Thank you for taking the time to leave a review.
Our customer service team can be contacted via our contact form, email or live chat.
I can view you contacted us and we advised if a new booking is made for the new details we will cancel and refund your original booking, this is due to bundles being non-amendable. You have provided a new booking refernece and you booking has been refunded.
To confirm, when making a booking on our website customer enter the airport, dates, times and guest number and then click search.
The website then provides a list of the available car parks for the dates and times selected on the initial search page. Once you have selected a car park and added any optional extras, you are taken to the booking summary which shows the products along with the dates and times selected, it is only at this point the flight details are added.
The flight details therefore have no affect on the dates as these are selected on the initial search page. To change the dates you would need to go back and enter the correct details.
We are sorry that the incorrect dates were booked however, our customer service team advised the process to rebook and receive a refund for the original booking you have followed this process and a refund has been processed.
Kind regards,
The SkyParkSecure.com Team
Made a booking for Heathrow airport…
Made a booking for Heathrow airport parking in advance and needed to change the vehicle. Emailed and received a reply very quickly with new and amended details. Great service
5 février 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Wendy,
Thank you for your email.
We are glad to hear our customer service team were able to assist you efficiently .
Kind Regards
The SkyParkSecure.com Team
Quick response to my email.
Contacted SkyParkSecure directly by email as I couldn’t find any confirmation for my car parking booking. Received a reply within 30 minutes and all sorted now. Brilliant service when you know what to do . Don’t bother with online form.
6 février 2026
Avis spontané
Réponse : SkyParkSecure.com
Dear Customer,
Thank you for your email.
We're happy to hear that our customer service team quickly resolved your booking confirmation issue.
Kind Regards
The SkyParkSecure.com Team
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