I have rented several storage units at Green Valley Self Storage for over 10 years and have been so pleased with their exceptional, attentive, customer service. The staff is kind and respectful. I did... Voir plus
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Lisez les avis des autres
There are three factors that I think every customer evaluates a storage facility on and Stafford Ranch Self Storage is 5 star in my book. 1) Convenient location and hours ✔️ 2) Competitive rates ✔️... Voir plus
L'entreprise a répondu
I have been a customer of the Stanford Ranch Self Storage ever since its opening several years ago and I have nothing but positive words. The manager, Susan, is an active young woman that is always re... Voir plus
L'entreprise a répondu
Great service. Tom is super helpful. Informative, friendly, upbeat. Areas are clean, well-lit, carpeted; “street signs” to help you find your way. We inspected 3or4 other storage spaces in Pasad... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Smart Self Storage is a "Network of Neighborhood Self Storage facilities". These neighborhood facilities focus on the surrounding communities that each facility serves. Our local focus helps us better serve each and every individual customer whether it is for a small personal unit or multiple larger units for large commercial accounts. While focusing on the neighborhood and surrounding communities with each individual facility, we have created a company that is one of the best self storage providers in Los Angeles County over the last decade. Our local ownership gives us the ability to provide hands-on oversight to both the operation of the facility and the customer service being provided to our customers. The highest quality and most professional customer service is the ultimate goal of our company. It is our pledge that we will do everything in our power to assist you in your storage needs and provide you the best solution for you at competitive prices. We are continually looking to grow our portfolio as well as provide high quality professionals to our management family.
Coordonnées de contact
Etats-Unis
- 818-989-6299
- www.smartselfstorage.com
4,5
Excellent
1 k avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Smart Self Storage
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
Excellent and very professional service.
22 juillet 2023
Réponse : Smart Self Storage
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
Beyond my expectations.
I had another storage space and company on hold, unfortunately I found out that there were a lot of theft happening at the facility. I called Lakewood Storage and Christian answered all my questions and more. He was kind and courteous. I felt my things were in a safe place and area. I appreciate and would like to Thank Christian, for all his patience and kindness during my transition.
17 juillet 2023
Réponse : Smart Self Storage
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
Great and easy
Great and easy! The management was so nice and very informative regarding the facility. Very nice and clean units!
10 juillet 2023
Réponse : Smart Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far. If we can help with anything, please do not hesitate to contact us directly.
Réponse : Smart Self Storage
Thank you for the 5 star review! We're always happy to help with your storage needs.
Clean facility and the price for the…
Clean facility and the price for the space is affordable
1 juillet 2023
Réponse : Smart Self Storage
Thank you so much for taking the time to leave us a review. We are proud of the service we provide and it's always great to hear that it was enjoyed by our customers.
Réponse : Smart Self Storage
We appreciate your business and the time you took to express your opinions. We look forward to providing you with quality storage solutions in the future.
Sandy is the absolute best
Sandy is the absolute best. She's always so helpful when I have questions issues.
30 juin 2023
Réponse : Smart Self Storage
Your kind words mean a lot! We are so grateful for your business. Wishing you a great week ahead! Thanks so much!
Naturally cool all the time!
Great people....ask for TOM!!!! clean, easy access, convenient.....and I shopped then all in that ares and they are the least expensive! Win Win!!!
14 juillet 2023
Réponse : Smart Self Storage
Thank you for taking the time to review us! We are glad everything was handled professionally for you. Customer service is a high priority and we appreciate your business.
The lady at the front desk is very…
The lady at the front desk is very nice. She made sure I knew the rules, guidelines, and how to open the storage door. She's always pleasant.
15 juillet 2023
Réponse : Smart Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far. If we can help with anything, please do not hesitate to contact us directly.
great staff and simple process
great staff and simple process. Quick in and out. Absolutely met my expectations.
19 juillet 2023
Réponse : Smart Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
Réponse : Smart Self Storage
Thank you for your excellent review. We strive to give each customer the best possible self storage experience. We value our customers and providing excellent service is our priority.
A place to put your cherished memories
After multiple encounters with different employees for a while, I can truly say this is one of the best personal facility that I have done business with. The facilities are clean, customer service is excellent, and the units are nice.
11 juillet 2023
Avis spontané
Réponse : Smart Self Storage
Your kind words mean a lot! We are so grateful for your business. Wishing you a great week ahead! Thanks so much!
Very friendly staff and very helpful.
3 juillet 2023
Réponse : Smart Self Storage
We greatly appreciate all of the feedback you have shared. We are thrilled that you've enjoyed a positive storage experience at our facility. Thank you for the detailed review and your business!
Réponse : Smart Self Storage
Your kind words mean a lot. Thank you so much for your thoughtful review. And, thank you for your business, we are grateful. Wishing you a fabulous week ahead!
Réponse : Smart Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
No reason to be loyal to Lakewood self storage
I recently acquired a unit at Lakewood Self Storage. The check in was good the guy who I signed up with did fine.
I have to visit the unit pretty often. Out of 3 visits in 2 weeks all of the parking spaces were taken in the lot that is closest to my unit. Another guy that was there at the same time said that he has noticed that the 2 other cars were there every time he was there. There are only 3 parking spaces.
I was there on July 9 and again the 2 cars were there. One lady with dark curly hair and drives a Corolla, was just parking and it looked like she had her lunch with her. I asked if she worked there. She said that she didn’t, but she knows the staff. What?!? I explained that 2 of 3 times that I was there that I had to play musical cars because the 2 spaces were always taken. Is it possible to park somewhere else?
Her reply “it’s employee parking as well. There is another parking lot on the other side of the complex.”
I replied “Is there access to my unit from there? I was told this entrance was the most convenient to access my unit.”
She shrugged her shoulders and said, “ there is usually one space available.” Turned and walked away.
Apparently customers don’t matter and it’s more important to make sure that the the employees can be lazy and park in the closest lot event if it means inconveniencing them. Obviously customer service is not priority. Only use this facility if there isn’t another place available.
I pay a premium to have a unit in a temperature controlled area. What’s the point if I can access the unit due employees who refuse to walk a few extra steps. All they have to do is allow one employee to park in each lot so that there they are taking up one space leaving room for the more paying paying customers. Oh well!
9 juillet 2023
Réponse : Smart Self Storage
Thank you for sharing your feedback about your experience at Lakewood Self Storage. Your concerns have been brought to the attention of our management team, and we are actively working on finding a solution to address the parking situation.
We encourage you to reach out to our managers directly, either in person or by phone, so we can personally assist you in finding a suitable resolution. Our goal is to make your experience at Lakewood Self Storage as hassle-free as possible, and we value your continued support.
Once again, we apologize for the inconvenience you encountered, and we appreciate your understanding as we work towards improving our services. Thank you for bringing this matter to our attention, and we look forward to the opportunity to better serve you in the future.
There are three factors that I think…
There are three factors that I think every customer evaluates a storage facility on and Stafford Ranch Self Storage is 5 star in my book.
1) Convenient location and hours ✔️
2) Competitive rates ✔️
3) Most important. Genuinely nice staff.✔️✔️ Susan and Dillon could not be nicer or pleasant to work with. 💯%!!!
25 juin 2023
Réponse : Smart Self Storage
Thank you for your kind words. We strive to give each customer the best possible self storage experience. If you decide to refer a friend to us that needs storage, we will do our best to give them the same professional experience you received.
The staff is extremely nice and….
The staff is extremely nice and helpful. There are dolly’s available to load in and out. The facility is well maintained and security is good. I’m glad I was recommended by a friend to move my storage to Cypress self storage.
28 juin 2023
Réponse : Smart Self Storage
We greatly appreciate all of the feedback you have shared. We are thrilled that you've enjoyed a positive storage experience at our facility. Thank you for the detailed review and your business!
The service was outstanding
The service was outstanding. I felt really taken care of and it was an easy and wonderful experience.
24 juin 2023
Réponse : Smart Self Storage
We sincerely appreciate you taking the time to write a review. We hope to continue providing the high level of customer service you have experienced thus far.
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