Sooxos Avis 

We bought a wardrobe, very beautiful, delivery within the expected time. Thank you

Beautiful wardrobe that looks amazing and built with great quality materials.

Good quality stuff
Arrived within the time frame given .

I ordered a wardrobe from Sooxos for £295.99. It took over just under four weeks to arrive, and when it did, it was entirely made of chipboard. There was a missing piece, and part of the front door was rotten and chipped. It was incredibly difficult to put together, which was a rather convoluted and complex process that took several hours and not the much shorter time suggested by the manufacturer.

When I contacted the company, they offered a £30 refund and redelivery of the damaged and missing parts. They also suggested the issues were my fault as I had started assembling the wardrobe, even though i hadn’t realised the piece was damaged and another missing once I started building the wardrobe.

I felt that the email exchange was taking little responsibility, they also sent me an email intended for another customer.

By the time the replacement pieces arrived, it had been around two months since I placed the order. While the finished wardrobe is nice to look at, the quality, put together process, broken and missing parts, customer service, and long delivery mean I would not purchase from Sooxos again.

Update:
Since writing this review the company have got back in touch. We have further resolved the matter financially through email. Which points to improved customer service but only after I had written this review and not the heartfelt email I had written back in June.

They have told me that since my original complaints they have decided to no longer sell the Piemonte Dark Oak Effect Double Wardrobe. So others should unlikely encounter the same issues that I have had with the item.

I appreciate the companies explanations, but in their correspondence still puts blame onto me as I did not ‘make a complaint once your order was received’ I’m not sure if this means when they received my order or when I received the delivery… of course I had no idea the issues were going to take place when I made the order and I only took 3 days to make a complaint after receiving it as I had been away, which I think is pretty fair.

I have suggested that for those situations where the buyer is not at fault not to place blame onto them as it does not feel just.

Even though there has been further resolution financially (now a £150 compensation), I still wish to keep my review here as I believe honesty, integrity and transparency are important for other buyers.

We all make mistakes and this could just be a one off, I see many other buyers have had good experiences on Trustpilot.

I wish the company all the best and hope they learn from this situation.

2nd Update: the company are continuing to send me emails requesting that I delete my review or change it from one stars. It seems excessive and a little threatening and scary a times (using capital letters, sending multiple emails in row without reply); still trying to put blame on me as the buyer, which sadly does not make me feel any lessons have been learnt about how to handle issues (rotten wood, missing item, long delivery time, poor customer service).

I couldn’t be happier with the Gallery Direct Rothbury coffee table. It’s beautifully designed with a modern yet timeless look that fits perfectly in my living room. The quality is outstanding—solid, well-built, and clearly made to last.

Delivered fully assembled. I’ve already received several compliments from guests, and it genuinely brings the room together. Highly recommend this coffee table if you’re looking for something that combines function, durability, and great design. Thanks

Excellent customer service. Thanks

High quality products from this company. Good communication, got answers and replys really fast. Decent pricing.

Purchased sideboard, perfectly for our place. Great quality love it!

I spent a considerable amount of time looking at wardrobes online and Sooxos offered exactly what we were after, we bought a large 250cm width wardrobe with mirror sliding doors. The good thing was that we were able to find one with the interior layout we wanted which wasn't easy to find from other companies.

The delivery times were reasonable and they did accommodate when I requested another time/date which was helpful. The product is nice and sturdy and of good quality, my wife and are are happy with it, so we would encouraged you to purchase from them based on our experience. We'll buy again from Sooxos, thank you!

Excellent wardrobe. Strong and sturdy. Way better than expected. Sliding mirror doors are smooth and quiet which is great. Very happy :)

I purchased a white wardrobe with two doors. Looks stunning on my bedroom! I really like it, and it was easy to assemble

Not a company I had heard of in the past but the prices and reviews were good. Item arrived well within the estimated delivery date and was very well packaged. The delivery company even offered to take the delivery upstairs for me despite only paying for the basic delivery option.

Great company to buy furniture from, delivery was quick!

Bought outdoor furniture set - great quality, arrived quickly and customer service was helpful with a follow up query.
Thanks

Very good products from Sooxos. The product was delivered within the timescales mentioned in my email. Packaged well. The wardrobe looks very beautiful , easy to put together and looks really good in my bedroom. Happy to recommend

Very comfortable sofa. Wide selection. Highly recommended!

Ordered a sliding wardrobe and payment was made.
I was then contacted to say that delivery couldn't be made to my area unless I paid up to another £100!!
I live in Plymouth, a major city in the UK and the website clearly states that free delivery is available to most of the UK.
I suggest that unless you live within 50 miles of this company, you don't risk ordering from them

I love the stand. It fits perfectly in my living room and goes very well with my aesthetic. Easy to fix following the instructions and love the colour and design.

The purchase order arrived on time and include all product parts. The delivery time was friendly and kindly explain about a return policy.

Very happy customer. Rattan Bed arrived on time very sturdy and easily assembled