Sooxos Avis 44

Really pleased with my outdoor furniture. It’s great quality, looks lovely in the garden and feels very solid. Delivery was quick and everything arrived in good condition. Very happy with the whole experience.

A great selection of quality
products at a good price, backed by excellent customer support.
Ordering was straightforward, and our sofa arrived exactly as expected. I'd happily shop with Sooxos again.

We bought bed, great communication, product exactly as described, delivered in good packing and on time.

Great wardrobe with good quality and a modern design. Its sturdy easy to assemble and provides plenty of storage space. Very happy with the purchase and would recommend.

I ordered and paid for the large coastal credenza on 15th December. Initial delivery date offered was 2nd Jan but I was away. We agreed to defer until w/c 12th January. 12th came and went as did 13th/ 14th / 15th then an email on the 16th to say the order was as being processed. When I asked why, when I had bought and paid for the item in December, I was told they hadn't been able to reserve it. I questioned whether they actually had the product available in stock they said yes. They then agreed delivery w/c 19th Jan. Yet again 19th / 20th / 21st / 22nd came and went with another Friday email on the 23rd to say there were no deivery drivers that week (and they tell me on Friday... ). First it was the couriers that were the issue. When I questioned that, it was then the retailer who had failed to log the new delivery date for w/c 12th Jan. Then an offer of £30 in compensation but to my PayPal account, which I don't have. I queried the PayPal payment but they said it was only way to pay compensation. When I pointed out any payments, refunds, full, partial or compensation are meant to be paid to the original card, they found that they could do it. At the point I said I would cancel, they "guaranteed" delivery w/c 26th and agreed to a full refund if the delivery failed again. It finally arrived on 28th Jan. Beautiful piece of furniture but the process has been an absolute nightmare. Twelve days of my valuable time just sat around waiting. No indication of when the couriers would be in touch (i.e. they will be in contact the day before to arrange a date so you don't have to wait in until you get that call. Simple enough). Be all the same for people having to take time off work, no consideration for peoples time. There are other things on their website I may have ordered but unlikely now. No contact from the retailer finally acknowledging delivery. Overall a very poor experience.

Edit: E-mail from retailer today 16.22hrs to check if courier contacted me prior to delivery on 28th. For information, yes, they called the day before to confirm date and time.

I have ordered from Sooxos a couple of times and have been consistently impressed by the quality of the products and the excellent communication throughout. A genuinely lovely company to deal with.

Great quality console table! It looks exactly like the pictures and fits perfectly in my space. Sturdy, stylish, and easy to assemble. Very happy with my purchase from Sooxos.

So happy with my new marble table from Sooxos! Everything from purchase to being kept updated on status and delivery, to arrival was fantastic (and quick). The quality of the table is high end and its beautiful. Vicky from customer service was very super responsive and even added my discount code after the fact after i forgot to add it at check-out. I will certainly be returning to Sooxos for any furnishing needs.

Brilliant customer service and I love the sideboard that I purchased. It's perfect.

Excellent first class service. Great communication and delivery on time as expected.

Beautiful warderobe purchased. Easy website to navigate, delivery as promised and on time, good instructions for installation and most importantly VERY good quality. Happy with purchase would use it again.

Bought a wardrobe from Sooxos. Delivery was as promised. All the bits were there and there was no damage. Well packaged item. Very pleased with my purchase. Thanks

The quality of the product is excellent and it was delivered within a day of the time promised. We are very happy with the item that is now in place.

I needed to quickly cancel an order that was handled by customer service. Thank yu

I’m really happy with wardrobe bought! The design is stylish and modern, and it fits perfectly in my room. There’s plenty of storage space, with well-designed shelves and hanging sections that make organizing clothes so much easier. Definitely great value for money, recommend!

I purchased the idea 3 wardrobe in Shetland oak and I’m so so pleased with it. The size and colour is perfect. Struggled to find a wardrobe that was tall enough so this hit the mark.
Delivery was really efficient and dead on time with helpful delivery team. The wardrobe is well made and had an excellent experience with the customer service team when I had questions. Such great value for money.

We bought a wardrobe, very beautiful, delivery within the expected time. Thank you

Beautiful wardrobe that looks amazing and built with great quality materials.

Good quality stuff
Arrived within the time frame given .