I used the chat contact for a problem I had with delivery. Sofia was great at helping sort out my problem. She was very helpful and knowledgeable and as a result my problem was resolved fully. I did... Voir plus
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Lisez les avis des autres
Unfortunately I had to send two dresses back but as they came separately I tried to send them back separately only to discover the barcodes were the same. Contacted customer service who really very qu... Voir plus
Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... Voir plus
L'entreprise a répondu
Sosandar is great but frustrating stock is always low. I was sent a 20% discount which didn’t work, however when I reached out to customer service they did provide a promotion code which worked. Faye... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Coordonnées de contact
Water Lane 40, SK9, Wilmslow, Royaume-Uni
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Returns query
Had to return an outfit but couldn’t see the refund. Contacted them to query and Faye sorted the issue the same day. Great service
19 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to sort out your refund query so quickly for you. Providing prompt and helpful service is exactly what we aim for.
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
very poor quality for the price I got a reply saying this was untrue obviously it was not as I was looking forward to receiving the jumpsuit but it was unwearable and very disappointing
The material was very poor quality and far too long also you pay VAT when you order but this is not refunded when you return the item ,would not order from them in the future.
20 mai 2026
Avis spontané
Réponse de Sosandar
This is incorrect and untrue.
Great customer service
Thanks to a prompt response from Charlie I saved my missing parcel from my recycling bag!!
19 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐😊
We’re delighted to hear that Charlie’s prompt response helped save your missing parcel just in time!
We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them. Thank you again for your support!
Team Sosandar xx
Great prompt customer service from Faye…
Great prompt customer service from Faye and the team at Sosandar giving me confidence to purchase from the company in the future.
11 mai 2026
Avis spontané
Réponse de Sosandar
Hi
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye and the team were able to provide such prompt and helpful service.
It’s especially wonderful to know that your experience has given you confidence to shop with us again in the future — that truly means a lot to us.
Thank you again for your support!
Team Sosandar xx
I honestly wish I could dress Sansandar every day…
I honestly wish I could dress every day in Sosandar! And their service is very fast and very efficient. And the clothes are just lovely. I had a wee issue with my most recent order where the courier "has lost" my parcel - I contacted Sosandar and a lovely lady called Fay replied very quickly - confirmed that a new order had been placed that day by a different delivery means and it was there within 2 days. Fay was very helpful and kept me updated with everything she was doing to resolve the issue. Love this brand.
19 mai 2026
Avis spontané
Réponse de Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re absolutely delighted to hear how much you love our clothing and service — your kind words truly mean a lot to us!
We’re sorry to hear your parcel was lost by the courier, but we’re so pleased that Faye was able to step in quickly, keep you updated and arrange a replacement order for you without delay. We’ll be sure to pass on your lovely feedback to her.
Thank you again for your support and for being such a valued customer.
Team Sosandar xx
Excellent customer service
I purchased some jeans and after wearing them once the zip broke. I contacted customer services and Faye arranged for a replacement with next day delivery. Excellent customer service!
19 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re sorry to hear about the issue with your jeans, but we’re delighted that Faye was able to arrange a replacement for you so quickly.
Providing prompt and helpful service is exactly what we aim for, and we’ll be sure to pass on your kind words to Faye.
Thank you again for your support!
Team Sosandar xx
Contacted Sosander by email as hadn't…
Contacted Sosander by email as hadn't received email confirmation of order. Faye contacted me to explain the order had gone through via an older email address that I don't use. She explained what had happened and I felt very reassured to receive such a rapid response. Thank you Faye x
18 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to quickly identify the issue with your order confirmation and provide reassurance straight away.
Providing clear, prompt and helpful support is exactly what we aim for, and we’ll be sure to pass on your kind words to Faye.
Thank you again for your support!
Team Sosandar xx
Brilliant Customer Service…
This Company have a brilliant customer service aftercare. The staff are always so friendly and very professional.
They go above and beyond and that’s why their reputation is so good and I would always recommend them.
18 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear how highly you regard our customer service and aftercare team. Providing friendly, professional and supportive service is something we’re very passionate about, so your kind words truly mean a lot to us.
It’s especially lovely to hear that you would recommend us — thank you for your continued support and loyalty.
Team Sosandar xx
Excellent customer service from Sofia…
Excellent customer service from Sofia who was so helpful. She kept me updated and resolved my issue. Thank you Sofia
15 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was so helpful and kept you updated while resolving your issue. Providing clear and supportive service is exactly what we aim for.
We’ll be sure to pass on your kind words to Sofia — she’ll be so pleased to hear them.
Team Sosandar xx
Can I just give a big thank you to…
Can I just give a big thank you to Charlie who has been helping and supporting me with the unfortunate issue I had with the return of my recent order which went missing. Charlie has been brilliant, always keeping me upto date and I received an email today to inform me that I was receiving my refund.
It's been a pleasure and I hope your senior management read these reviews and give you some recognition x
18 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re very sorry to hear about the issue with your missing return, but we’re delighted that Charlie was able to support you throughout and keep you updated until everything was resolved.
Your kind words about his care and communication truly mean a lot, and we’ll be sure to pass your feedback on to both Charlie and our senior team.
Thank you again for your patience, support and lovely recognition.
Team Sosandar xx
I have never bought from Sosander…
I have never bought from Sosander before and I wasn't disappointed. These linen trousers are well cut, a little looser than expected, but comfortably so. They arrived badly creased, but a steam iron soon sorted them out and they are lovely quality. A little bit more than I usually pay (in M & S), but will get the wear out of them throughout the warmer days. The length of the regular is generous, 31", but good to just cover the shoe or sandal without draping on the floor. I would highly recommend and can see if you don't grab it while you can, you'll be disappointed.
15 mai 2026
Avis spontané
Réponse de Sosandar
Hi Marianne
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that your first experience shopping with Sosandar was such a positive one and that you’re pleased with the quality and fit of your linen trousers.
We appreciate your honest feedback regarding the creasing on arrival, and we’re pleased to hear they steamed out beautifully. It’s also lovely to know the length and style worked so well for you.
Thank you again for your recommendation and support — we hope this is the first of many Sosandar purchases!
Team Sosandar xx
I had a discount code from a previous…
I had a discount code from a previous order. I placed another order but the discount code didn't work. I contacted customer services and explained the situation, within hours Faye sorted everything and gave me the discount. Amazing customer service
15 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to resolve your discount code issue so quickly and efficiently for you. Providing helpful and responsive service is exactly what we aim for.
We’ll be sure to pass on your kind words to Faye — she’ll be so pleased to hear them.
Thank you again for your support!
Team Sosandar xx
Dress purchase
happy with my dress.
Sofia was so helpful. I had a slight issue with my order which was sorted out promptly and so efficiently by her.
15 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear you’re happy with your dress and that Sofia was able to resolve your issue so promptly and efficiently.
We’ll be sure to pass on your kind words to her. Thank you again for your support!
Team Sosandar xx
I purchased a gorgeous jumpsuit from…
I purchased a gorgeous jumpsuit from Sosander a few months ago and had an issue with it recently. I contacted Sosander customer services for advice and Faye emailed me back within a couple of hours even though the automated reply sated it would be upto 48hrs. Faye's prompt reply and efficiency were fantastic, she resolved my issue immediately and was also very kind in her reply. Superb customer service Sosander, especially from Faye.
Thank you
15 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear you experienced an issue with your jumpsuit, but we’re delighted that Faye was able to respond so quickly and resolve everything for you.
It’s lovely to hear that her kindness, efficiency and prompt support made such a positive impression — we’ll be sure to pass on your wonderful feedback to her.
Thank you again for your support and for choosing Sosandar!
Team Sosandar xx
Very helpful customer service…
Very helpful customer service personnel, especially Faye, & refreshing to be able to speak to a person.
Problem resolved & clearly explained.
14 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to help resolve your issue and explain everything clearly for you.
It’s also wonderful to know you appreciated being able to speak directly with someone — providing personal and supportive service is very important to us.
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
Sophia sorted out a problem regarding a…
Sophia sorted out a problem regarding a refund .
14 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sophia was able to sort out your refund issue for you quickly and efficiently. We’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
Customer Service
Faye was very helpful and resolved my query instantly. I love the brand and having had a great customer service experience I love it even more!
14 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to resolve your query instantly and provide such a positive experience.
It’s especially lovely to know that our customer service has made you love the brand even more — that truly means a lot to us. We’ll be sure to pass on your kind words to Faye.
Thank you again for your support!
Team Sosandar xx
This is why I buy from Sosander
This is why I buy from Sosander. Customer service has been brilliant for a faulty item. Charlie sorted something out very quickly today, which was appreciated. Everyone has been very responsive. Thanks
14 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re sorry to hear there was an issue with your item, but we’re delighted that Charlie and the team were able to resolve things quickly for you.
It means so much to hear that our customer service is one of the reasons you choose to shop with us. We’ll be sure to pass on your kind words to Charlie and the wider team.
Thank you again for your continued support!
Team Sosandar xx
Sofia was so helpful today and very…
Sofia was so helpful today and very positive about my issue. A pleasure to deal with.
13 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was so helpful and positive in assisting with your issue. It’s wonderful to know she made the experience a pleasure for you.
We’ll be sure to pass on your kind words to her. Thank you again for your support!
Team Sosandar xx
Faye dealt with my concern re an…
Faye dealt with my concern re an incorrect item, promptly and efficiently. I wish all companies were this easy to deal with!
11 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to resolve the issue with your incorrect item so promptly and efficiently.
Your kind words really mean a lot to us, and we’ll be sure to pass them on to Faye. Thank you again for your support!
Team Sosandar xx
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