I used the chat contact for a problem I had with delivery. Sofia was great at helping sort out my problem. She was very helpful and knowledgeable and as a result my problem was resolved fully. I did... Voir plus
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Lisez les avis des autres
Unfortunately I had to send two dresses back but as they came separately I tried to send them back separately only to discover the barcodes were the same. Contacted customer service who really very qu... Voir plus
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Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... Voir plus
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Sosandar is great but frustrating stock is always low. I was sent a 20% discount which didn’t work, however when I reached out to customer service they did provide a promotion code which worked. Faye... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Coordonnées de contact
Water Lane 40, SK9, Wilmslow, Royaume-Uni
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Faye dealt with my concern re an…
Faye dealt with my concern re an incorrect item, promptly and efficiently. I wish all companies were this easy to deal with!
11 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to resolve the issue with your incorrect item so promptly and efficiently.
Your kind words really mean a lot to us, and we’ll be sure to pass them on to Faye. Thank you again for your support!
Team Sosandar xx
Great customer service from Sofia
I have been a satisfied customer for several years and as a result recommended Sosander to family and friends who are equally happy.
I had an unusual experience recently when a pair of high waisted jeans gave way and ravelled at the seam.
I subsequently contacted Customer Service, and informed them of the issue, as well as providing photographic proof.
I was fortunate to have my issue dealt with by Sofia. She immediately acknowledged my mail and very patiently and efficiently offered a number of resolutions. My preferred option was a new replacement, free of charge and with free delivery.
Sosander is fortunate to have someone like Sofia who is a true professional and an effective member of the customer service team. My confidence in this company remains high and I shall continue as a loyal customer.
12 mai 2026
Avis spontané
Réponse de Sosandar
Hi Anna
Thank you so much for your thoughtful and loyal review ⭐✨
We’re delighted to hear that you’ve been a happy customer for several years and that you’ve recommended us to your family and friends — that truly means a lot to us.
We’re sorry to hear about the issue you experienced with your jeans, but we’re so pleased that Sofia was able to assist you quickly and provide a resolution that worked for you. We’ll be sure to pass on your wonderful feedback to her — she’ll be so pleased to hear your kind words.
Thank you again for your continued trust and support. We look forward to welcoming you back again soon.
Team Sosandar xx
Customer service
Customer service. Faye was so lovely and so helpful. It was a pleasure to talk to her and got advice immediatly
12 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was so helpful and lovely to speak with, and that she was able to provide advice straight away. We’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
Excellent customer service
Excellent customer service - swift resolution to an issue and a refund. Faye was brilliant. Polite, kind and better assistance than I've experienced in any other retail environment.
7 mai 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to provide such swift and supportive assistance in resolving your issue. Your kind words about her service truly mean a lot, and we’ll be sure to pass them on to her.
It’s fantastic to know your experience stood out so positively — thank you again for your support!
Team Sosandar xx
Frustrating, dissatisfactory customer service.
I placed a large order which never arrived - I tracked it and it was ‘returned to sender’, but I hadn’t returned it. I contacted customer services (no one had informed me there was a problem) they said the package was ‘too big’ - as though this explains it… and asked if I would like a refund or for them to send me the order. I asked for it to be sent to me. I then got an email informing me I was being refunded minus a £2 delivery charge! I emailed again to say I wanted the order I had taken time ordering, not a refund and certainly not a refund minus £2! The email response was apologetic - assuring me the £2 would not be deducted, but there was no response to my query as to why my order had not been sent again. I am left with none of the order I placed, no compensation for time wasted ordering and emailing. A very dissatisfied customer.
30 avril 2026
Avis spontané
Réponse de Sosandar
Hello
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your frustration.
We appreciate how disappointing it must have been to spend time placing a large order, only for it to be returned without clear communication, and then not have your request to resend the items fulfilled as expected. We also understand your concern regarding the delivery charge and the inconvenience caused by the repeated need to chase for updates.
This is not the level of service we aim to provide, and your feedback will be shared with the relevant teams to help us improve both our communication and processes moving forward.
We’re truly sorry for the disappointment and inconvenience caused.
Team Sosandar xx
Feel the quality is slipping and will…
Feel the quality is slipping and will be returning last purchase received today. A black 3/4 jumpsuit arrived very creased and thin fabric with no quality weight to it. Appreciate it's a summer item but feels cheap plus the pockets are poorly inserted on the hip so puckered on the hips... not flattering. Disappointed and will be less likely to order.
8 mai 2026
Avis spontané
Réponse de Sosandar
Hi Fiona
Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent purchase did not meet the standards you’ve come to expect from us.
We completely understand your disappointment, particularly regarding the fabric, fit and presentation of the jumpsuit on arrival. Your comments have been noted and will be shared with our wider team, as customer feedback is incredibly important to us and helps us continue to improve both our products and overall experience.
We’re sorry this item wasn’t right for you and appreciate your honest feedback.
Team Sosandar xx
I had a query with a refund that I…
I had a query with a refund that I hadn't received and spoke to Faye from Customer Services. She sorted it out as promised and I received the money the next day. Thank you Faye for being so helpful.
6 mai 2026
Avis spontané
Réponse de Sosandar
Hi Tina
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to help resolve your refund query and ensure everything was sorted as promised. We’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
Excellent customer service
When I rang customer service to get some advice regarding returns, Faye was very helpful and completed the return for me and then emailed it to me. Fat was very helpful and polite. Probably one of the fastest turn arounds ever with a customer support team. Well done Sosandar.
7 mai 2026
Avis spontané
Réponse de Sosandar
Hello
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to help with your return so quickly and efficiently. Providing helpful and prompt support is exactly what we strive for, so it’s lovely to know you had such a positive experience.
We’ll be sure to pass on your kind words to Faye — she’ll be so pleased to hear them. Thank you again for your support and recognition of our customer service team!
Team Sosandar xx
Quality of goods excellent and returns…
Quality of goods excellent and returns procedure streamlined.
Customer service staff excellent (Faye) and already contemplating more purchases
7 mai 2026
Avis spontané
Réponse de Sosandar
HI Dawn
Thank you so much for your lovely review ⭐✨
We’re delighted to hear you’re so pleased with the quality of our products and found our returns process easy and streamlined.
It’s also wonderful to know that Faye provided excellent service — we’ll be sure to pass on your kind words to her. We look forward to welcoming you back for your next purchase!
Team Sosandar xx
Superb customer service
Superb customer service. Very responsive team. Thank you Faye for sorting my issue with such speed.
7 mai 2026
Avis spontané
Réponse de Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear you received superb customer service and that Faye was able to resolve your issue so quickly. We’ll be sure to pass on your kind words to her.
Thank you again for your support!
Team Sosandar xx
Such helpful customer service
I had an issue with a refund which was completely of my own making not doing a return properly and Faye at Sosander was so helpful and sorted it out for me. This company is brilliant to deal with and their clothes are lovely. Thanks Faye 😊
7 mai 2026
Avis spontané
Réponse de Sosandar
HI Sally
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to help resolve your refund issue for you. These things can happen, and we’re always happy to assist wherever we can.
It’s wonderful to know you enjoy shopping with us and love our clothing — we’ll be sure to pass on your kind words to Faye.
Thank you again for your support 😊
Team Sosandar xx
Sometimes things go wrong but it is how…
Sometimes things go wrong but it is how a company manages this that gives them the edge. Faye was amazing when firstly an item was not in my package and then when it was not refunded. Fantastic customer service means I will continue to be a loyal customer!
7 mai 2026
Avis spontané
Réponse de Sosandar
Hi Karen
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear there were issues with your order and refund, but we’re delighted that Faye was able to step in and provide the support you needed throughout.
We completely agree that it’s how situations are handled that matters most, so it means a lot to hear that our customer service has earned your continued loyalty. We’ll be sure to pass on your lovely feedback to Faye.
Thank you again for your support!
Team Sosandar xx
Refund due
Recently had an issue re a refund for unwanted items, I contacted Sosander by phone and spoke to Sofia at customer services.
The issue was very promptly resolved to my satisfaction.
Thank you Sofia for your understanding and professionalism.
I will now not have any issues with ordering from Sosander again.
4 mai 2026
Avis spontané
Réponse de Sosandar
HI Ann
Thank you so much for your lovely review ⭐
We’re delighted to hear that Sofia was able to resolve your refund query promptly and professionally. We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them.
It means a lot to know you feel confident ordering with us again, and we truly appreciate your continued support.
Team Sosandar xx
Brilliant customer service, wonderful clothes!
Brilliant customer service and wonderful quality clothes. Loving Sosandar! Would highly recommend
6 mai 2026
Avis spontané
Réponse de Sosandar
Hi Helen
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear you’re loving Sosandar and enjoying both our customer service and the quality of our clothing.
Your recommendation truly means a lot to us — thank you again for your support!
Team Sosandar xx
Faye from Sosander was very helpful and…
Faye from Sosander was very helpful and managed to resolve an issue I had with a delayed return - highly recommend great communication and understanding with circumstances.
4 mai 2026
Avis spontané
Réponse de Sosandar
Hi Lisa,
Thank you so much for your kind review 😊
We’re delighted to hear that Faye was able to help resolve your issue and provide clear communication and understanding throughout. We’ll be sure to pass on your lovely feedback to her.
We really appreciate your recommendation and support!
Team Sosandar x
I recently ordered a beautiful dress…
I recently ordered a beautiful dress however I never received a confirmation email so I contacted Customer Service and a lovely lady called Faye immediately confirmed the order and the expected date and I’m happy to say I have today received my order. It’s so nice to get a personalised response to my query rather than an automated response. I am a happy Sosander shopper and have been consistently happy with the quality of their products.
5 mai 2026
Avis spontané
Réponse de Sosandar
Hi Linda,
Thank you so much for your lovely review 😊
We’re so pleased to hear you’re happy with your beautiful dress and that it arrived safely. It’s great to know Faye was able to help quickly and provide the personalised support we always strive for.
We truly appreciate your continued support and are delighted to have you as a happy Sosandar shopper!
Team Sosandar x
Réponse de Sosandar
Hi Christine,
Thank you for your great review!
We will be sure to pass your thanks on to Faye. We are pleased to hear that she could help you.
We look forward to welcoming you back in the future!
Team Sosandar x
Great customer service
I received an item from Sosander which unfortunately was not of the quality I have come to expect from this company. However, Sofia in Customer service resolved my issue quickly and politely and they replaced the item immediately. I have already received it. Thank you Sofia for your great customer service. I will certainly continue to buy from Sosander.
1 mai 2026
Avis spontané
Réponse de Sosandar
Hello,
Thank you for your feedback! We're sorry to hear the item didn’t meet your expectations on this occasion, but we’re so pleased that Sofia was able to resolve things quickly and politely for you.
It’s great to know your replacement arrived promptly and that you’re happy with the outcome. We’ll be sure to pass on your kind words—Sofia will really appreciate it. Thank you for your continued support!
Team Sosandar x
Customer service
Quick delivery but most of all excellent customer service from Sofia, had a problem with a product I had bought where I wasn’t happy, I sent photos, she instantly arranged for either a replacement or refund.
I am always worried about buying online if there’s a problem but cannot fault Sosandar I will 100% be buying off them again. 5 🌟
28 avril 2026
Avis spontané
Réponse de Sosandar
Hello,
Thank you so much for your wonderful feedback! We're delighted to hear that you experienced quick delivery and excellent customer service from Sofia.
It’s great to know she was able to resolve the issue promptly and offer a replacement or refund to put things right. We understand that shopping online can sometimes feel uncertain, so we're especially pleased we could give you confidence in our service.
We'll be sure to pass on your kind words to Sofia—she’ll be thrilled! Thank you for your support, and we look forward to welcoming you back again soon.
Team Sosandar x
Seamless service
Ive contacted Sosanders customer service team twice and on both occasions Millie and Sofia have been so helpful and answered my queries very quickly and efficiently. Fantastic team, thank you
30 avril 2026
Avis spontané
Réponse de Sosandar
Hi Nicci,
Thank you so much for your lovely feedback! We're delighted to hear that both Millie and Sofia were able to help you quickly and efficiently on each occasion. Providing prompt and helpful support is something we really pride ourselves on, so it’s wonderful to know we delivered a great experience.
We’ll be sure to pass on your kind words to them—they’ll be over the moon! Thank you again for taking the time to share your experience.
Team Sosandar x
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