I used the chat contact for a problem I had with delivery. Sofia was great at helping sort out my problem. She was very helpful and knowledgeable and as a result my problem was resolved fully. I did... Voir plus
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Unfortunately I had to send two dresses back but as they came separately I tried to send them back separately only to discover the barcodes were the same. Contacted customer service who really very qu... Voir plus
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Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... Voir plus
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Sosandar is great but frustrating stock is always low. I was sent a 20% discount which didn’t work, however when I reached out to customer service they did provide a promotion code which worked. Faye... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Coordonnées de contact
Water Lane 40, SK9, Wilmslow, Royaume-Uni
- customerservice@sosandar.com
- www.sosandar.com
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Sosander has lovely quality clothes
Sosander has lovely quality clothes, the ordering and the returning of goods is simple. I had to contact customer service due to an issue caused by me and they couldn't have been more helpful. What a great company.
21 avril 2026
Avis spontané
Réponse de Sosandar
Hi Sue,
Thank you so much for the great review! We're delighted to hear that you love the quality of our clothing and found both the ordering and returns process simple.
It’s great to know our customer service team was able to help you so effectively.
Your kind words mean a lot, and we’re so pleased you had such a positive experience. Thank you for your support!
Team Sosandar x
Good customer service
I ordered a bikini top and bottoms. Unfortunately the top was out of stock and I only received the bottoms which were of no use to me. Sofia in customer services fully understood I felt aggrieved that I had paid for delivery and would have to pay to return the bottoms through no fault of my own. She agreed to fully refund my order. This is good customer service.
17 avril 2026
Avis spontané
Réponse de Sosandar
Hi Barbara,
Thank you for your feedback! We're sorry to hear about the inconvenience caused by the bikini top being out of stock and the frustration this understandably led to. However, we're really pleased that Sofia was able to step in, understand your concerns, and resolve the issue to your satisfaction.
Providing fair and helpful support is very important to us, and we’re glad this was reflected in your experience. We’ll be sure to pass on your kind words to Sofia—she’ll really appreciate it. Thank you again for sharing your feedback!
Team Sosandar x
A very happy repeat customer
The style, fabric quality and range of sizes of the clothes are amazing and I am a regular repeat customer for that reason! I recently ordered some trousers in two sizes but the length was still not right (strangely Regular was the same length as Short) and I needed some clarification on how to return the items as they were on multiple orders. Faye replied to my request very quickly and clearly so that I could progress with the returns and she reassured me that i could order more sizes to get the right fit.
I only gave 4*s here because both the Short and Regular length were the same size and I think I had a faulty item. I have since re-ordered multiple lengths.
28 avril 2026
Avis spontané
Réponse de Sosandar
Hi Naomi,
Thank you so much for your thoughtful feedback and for being a loyal customer—we really appreciate your continued support! We're delighted to hear that you love the style, fabric quality, and size range of our clothing.
We’re sorry for the confusion with the trouser lengths—that certainly doesn’t sound right, and we understand how frustrating that must have been. However, we're so pleased that Faye was able to assist you quickly and clearly, and help you move forward with your returns.
We’ll be sure to pass on your kind words to her, and we really appreciate you bringing the sizing issue to our attention. Hopefully your new order includes the perfect fit! Thank you again for sharing your experience with us.
Team Sosandar x
Fayre was very helpful with my issue ,
Fayre was very helpful with my issue ,
Fayre responed my email very quick
And very afficiant
Thank ypu
Maureen x
17 avril 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your kind words, Maureen!
We’re delighted to hear that Faye was able to assist you so quickly and efficiently. Providing helpful and timely support is something we really strive for, so it’s wonderful to know we met your expectations.
We’ll be sure to pass your lovely feedback on to Faye—she’ll be thrilled!
Thanks again for taking the time to share your experience.
Team Sosandar x
Faye at Sosandar was great
Faye at Sosandar was great. Replied to my email straight away. She was extremely helpful and happy to help.
I love sosandar clothing and the customer service is first class. Thank you Faye and Sosandar
29 avril 2026
Avis spontané
Réponse de Sosandar
Hi Ann
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to respond so quickly and provide such helpful service. We’ll be sure to pass on your kind words to her.
It’s also lovely to know how much you love our clothing and that you feel our customer service is first class — that truly means a lot to us.
Thank you again for your support!
Team Sosandar xx
FAYE WAS VERY UNDERSTANDING WHEN MY…
FAYE WAS VERY UNDERSTANDING WHEN MY WAISTCOAT WAS OUT OF STOCK. AND IT SAID IT WAS SHE APOLOGISED AND SHE GAVE ME A 20%DISCOUNT CODE WHICH I NOW JUST GOT A DRESS WITH IT THANK YOU FAYE FOR ALL YOUR HELP
27 avril 2026
Avis spontané
Réponse de Sosandar
Hi Carol
Thank you so much for your lovely review ⭐✨
We’re sorry your waistcoat was out of stock, but we’re delighted Faye was able to help and offer a solution for you. It’s great to hear you were able to use your discount on a new dress — we hope you love it!
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
Great customer service
Great customer service. Charlie was very prompt at getting back to me and helped me resolve my issue immediately. I was very happy with the service provided.
The clothes I ordered were also great quality and fit.
28 avril 2026
Avis spontané
Réponse de Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to respond so promptly and resolve your issue straight away. We’ll be sure to pass on your kind words to her.
It’s also lovely to know you’re happy with the quality and fit of your items — that really means a lot to us.
Thank you again for your support!
Team Sosandar xx
I purchased a diamanté jumper which had…
I purchased a diamanté jumper which had a fault . I sent an email asking for a replacement and even sent them a photo of the fault unfortunately they (Faye) asked whether I wanted a replacement or they will give £5.00 credit for the missing diamanté which was at the front in the centre which is insult on a £60 top !! I replied stating I wanted a replacement to which I never got a email to confirm then the following day I had to chase up again to be told to take this one to the post office and upon proof of postage they will immediately send me another so another email later I showed them of postage and again no emails from them !! Such bad customer service the fact that I had to chase them up constantly unfortunately this company use to be very good but now sadly I think they are a victim of their own success or have a poor customer service team now but what I do know there are a lot better companies out there offering the same type of clothes needless to say I will not be using these ever again !!
28 avril 2026
Avis spontané
Réponse de Sosandar
HI Kim
We do sincerely apologize, so we can review your journey. Could you be so kind as to supply your order reference via our request on Trustpilot? As I hope you can see from our reviews that ordinarily our service is exemplary so we need to understand how we failed you on this occasion.
We have requested that you connect but have decided not to provide the relevant information so that is very disappointing as we are always here and happy to help x
Many thanks
Team Sosandar x
Sofia helped me when I advised that an…
Sofia helped me when I advised that an Evri delivery had been delayed, resulting in the 14 day return window passing. Sofia assisted promptly, emailing a return label for the items that I didn't want to keep. I would definitely recommend Sosandar, they have a great range, really good quality and efficient service
24 avril 2026
Avis spontané
Réponse de Sosandar
HI Emma
Thank you so much for your lovely review ⭐✨
We’re sorry to hear about the delay with your delivery, but we’re delighted Sofia was able to step in quickly and help arrange your return.
It’s wonderful to hear you’d recommend us and that you’re happy with our range, quality and service — that really means a lot to us. We’ll be sure to pass on your kind words to Sofia.
Thank you again for your support!
Team Sosandar xx
Excellent Customer service
Customer service, I had a cause to contact this side of the business via email, Charlie responded in a most positive manner within their time scale, and satisfied my request in full, thanks again Charlie, keep up the good work you are doing for Sosander
27 avril 2026
Avis spontané
Réponse de Sosandar
HI Ian
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to respond so positively and resolve your request within the expected timeframe. We’ll be sure to pass on your kind words to him — he’ll be so pleased!
Thank you again for your support and encouragement, it really means a lot to us.
Team Sosandar xx
I spoke to a delightful young lady…
I spoke to a delightful young lady called Faye who helped through the process of ordering some jeans. I’m a young at heart 86 year old who tends to get confused with technology at times but Faye helped me through the process which was a relief.
She’s an asset to your company. So helpful and friendly.
27 avril 2026
Avis spontané
Réponse de Sosandar
Hi Diana
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to guide you through the ordering process and make everything easier for you — that’s exactly the kind of support we aim to provide.
Your kind words about her friendliness and helpfulness mean a lot, and we’ll be sure to pass them on — she’ll be so pleased!
Thank you again for your support, and we hope you love your new jeans.
Team Sosandar xx
Excellent after sales service
Excellent after sales service, lovely clothes at reasonable prices, shipping is prompt, regularly new and sassy stock
27 avril 2026
Avis spontané
Réponse de Sosandar
HI Anna
Thank you so much for your fantastic review ⭐✨
We’re delighted to hear you’re enjoying our after sales service, as well as our clothing and new collections. It’s great to know our prompt shipping and fresh styles are hitting the mark!
Thank you again for your support — it really means a lot to us.
Team Sosandar xxnna
Faye was quick and helpful and resolved…
Faye was quick and helpful and resolved my query thank you
24 avril 2026
Avis spontané
Réponse de Sosandar
Hi Helen,
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to resolve your query quickly and helpfully. We’ll be sure to pass on your kind words to her.
Thanks again for your support!
Team Sosandar xx
Happy customer
I've been purchasing Sosander products for a while and find the ordering and returns process straight forward; they explain that refunds may take a little time to process, so that is understood. No problem.
I recently had an issue with the sizing of a jacket which I'd ordered using their special 20% discount, and contacted Customer Services online. Sofia handled my case and kindly allocated same discount to my replacement order. She was very considerate and efficient, and I appreciated how she dealt with the issue. I now have the replacement (which is correct size) and I am very happy.
22 avril 2026
Avis spontané
Réponse de Sosandar
Hi Susan
Thank you so much for your thoughtful review ⭐✨
We’re delighted to hear you’ve had such positive experiences with our ordering and returns process, and that everything has been clear and straightforward for you.
It’s also wonderful to know that Sofia was able to assist with your sizing issue and ensure you could still benefit from your discount on the replacement. We’re so pleased your new jacket is the perfect fit!
We’ll be sure to pass on your kind words to Sofia — thank you again for your continued support.
Team Sosandar xx
Friendly, fast and helpful.
I had a problem concerning a discount code which I reported. Amazingly the issue was resolved on the same day. The service I experienced was both helpful and professional and im now looking forward to receiving my parcel.
22 avril 2026
Avis spontané
Réponse de Sosandar
Hi Lesley,
Thank you so much for your lovely review ⭐✨
We’re delighted to hear your discount code issue was resolved so quickly and that you found the service helpful and professional.
We hope you love your order when it arrives — thank you again for your support!
Team Sosandar xx
Excellent customer service
I am grateful to Millie who quickly resolved a small issue with polite friendly professional service, thank you. Great customer service.
24 avril 2026
Avis spontané
Réponse de Sosandar
Hi Christina
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Millie was able to resolve your issue so quickly with such polite and professional service. We’ll be sure to pass on your kind words to her.
It’s great to know you had a positive experience — thank you again for your support!
Team Sosandar xx
Faye answered my questions almost…
Faye answered my questions almost immediately and sorted the query efficiently and promptly . Really the best customer service I’ve ever experienced.
24 avril 2026
Avis spontané
Réponse de Sosandar
Hi
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Faye was able to respond almost immediately and resolve your query so efficiently. It means so much to know you feel it’s the best customer service you’ve experienced — that’s exactly what we strive for.
We’ll be sure to pass on your kind words to Faye. Thank you again for your support!
Team Sosandar xx
Sosandar provides a helpful and swift…
Sosandar provides a helpful and swift customer service. I dealt with Faye who answered by questions and resolved the problem quickly.
24 avril 2026
Avis spontané
Réponse de Sosandar
Hi Sue
Thank you so much for your lovely review ⭐
We’re delighted to hear that Faye was able to answer your questions and resolve everything so quickly. Providing helpful and efficient service is exactly what we aim for.
We’ll be sure to pass on your kind words to her. Thank you again for your support!
Team Sosandar xx
Really quick and efficient response…
Really quick and efficient response from Faye at customer services. Much quicker than any other company I buy clothes from. Thank you
24 avril 2026
Avis spontané
Réponse de Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to respond so quickly and efficiently — and that our service stands out compared to others. That really means a lot to us!
We’ll be sure to pass on your kind words to her. Thank you again for your support.
Team Sosandar xx
Excellent Customer Service!
I have updated my review to 5 stars as since the concerns I raised about not receiving my order (order ref 1048521050), the customer service has been excellent and I have now received my order. The navy jacket is lovely, although I will need to order a different size.
24 avril 2026
Avis spontané
Réponse de Sosandar
Hi Tania
Thank you so much for updating your review ⭐✨
We’re really pleased to hear your order has now arrived and that you’re happy with the navy jacket.
We’re also delighted that our customer service was able to support you and resolve your concerns. If you need any help with arranging a different size, please don’t hesitate to get in touch — we’re always happy to help.
Thank you again for your support.
Team Sosandar xx
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