I needed to hire space heaters from the depot in Plymouth on Pennycumquick Roundabout because we were waiting for our heating to be repaired in a local church. The team were very helpful and Richard... Voir plus
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Lisez les avis des autres
Awful experience! I hired the equipment through B&Q and they sent me a faulty machine, I couldn’t complete my floor sanding, B&Q refund me the money so I could hire the equipment again, and now Speedy... Voir plus
L'entreprise a répondu
Hired sander to bring my original maple flooring up to scratch. Very helpful customer service especially as needed to keep extra day. Floor has come up brilliant. Little issue with bags bursting an... Voir plus
L'entreprise a répondu
Speedy hire Heathrow Vicount Way , 6 staff on duty all lazy and not bothering to attend to a customer waiting for The past 15 alone at the desk. Most are fiddling with their phones and yawning I ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de location d'outils
- aussi dans
- Location d'outils et de machines de jardin
- Magasin d'équipement et de machines de construction
- Magasin d'outillage
- Service de location d'équipement de construction
- Service de location de machines de construction
Écrit par l'entreprise
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Coordonnées de contact
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, Royaume-Uni
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
2,8
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Terrible customer service
This company is sub contracted to Thermaright (a machine hire solutions provider). The company phoned me a day before delivery of a cherry picker informing me that the model I wanted was not available and could they deliver another.
I replied that that was fime providing it was an off road vehicle similar to the one I wanted.
The cherry picker was delivered next morning when I had informed them I wouldn't be home until the afternoon.
Next day was Good Friday weekend and we had a window of opportunity to paint our building.
Unfortunately the cherry picker was not designed for rough terrain so we could not complete our job.
I called first thing on the Tuesday morning (after Bank Holiday) to ask for a resolution (we had paid £594). Five days later I have still no reply.
I would really like another Cherry Picker like the one I ordered originally so I can book labour in again to complete the job.
After the initial response from Thermaright I am still awaiting a response. It would seem that Thermaright are struggling to get a response from Speedy Hire
22 avril 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Teresa.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have had issues when hiring a cherry picker. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
To allow us to investigate this for you, can you please send some further details of the order eg a site address/post code, order number, dates etc to our mailbox customerservices@speedyhire.com
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Réponse de Speedy Hire
Good Morning Alan.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Once again, many thanks!
Kind Regards
Customer Service Team.
I had cause to speak to Customer…
I had cause to speak to Customer Services, initially to a young man whose name I did not get and then to Lynsey.
The young man was extremely helpful but Lynsey went above and beyond to provide probably the best customer service I have ever experienced.
Sincere thanks and hats off to the Customer Service team
15 avril 2025
Avis spontané
Réponse de Speedy Hire
Good Afternoon John
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of was met. Your comments have been shared with Customer services manager.
Once again, many thanks!
Kind Regards
Customer Service Team.
Jason from speedy services was a…
Jason from speedy services was a perfect server giving me the best customer service.
7 avril 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Brandon.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with Jason Manager.
Once again, many thanks!
Kind Regards
Customer Service Team.
Really helpful team
Really helpful team - Josh and Alex at Norwich depot went above and beyond to help us on a recent project. Always on time, great customer service ethics all round. Pleasure working with them.
9 avril 2025
Avis spontané
Réponse de Speedy Hire
Good Afternoon Justine.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our quick and friendly services were met. Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Thank you Jayson
I recently visited West Brom Speedy Hire and had the pleasure of working with Jayson. He was exceptionally informative and knowledgeable, going above and beyond to ensure we had all the necessary equipment for an upcoming roofing job. Jayson took the time to check stock and make sure we were fully prepared, contributing to a smooth and successful project. The level of service was impeccable, and I truly appreciated his assistance. I will certainly be returning and will be requesting Jayson’s help in the future. Thank you for your outstanding service!
7 avril 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Tia.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with the West Brom Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Carlisle branch - Chipper hire
The staff at the Carlisle branch were excellent especially John the on-site fitter. I had a problem with the chipper and needed to return it for repair. This was done immediately and John couldn’t have been more helpful.
However, I would struggle to recommend the chipper itself. No fault of Speedy hire, but the smaller machine (Camon C50i) is not really up to the job. It has plenty of power but relies on being gravity fed which doesn’t work particularly well. You need to spend most of your time pushing the branches down the hopper. Anything slightly bent will not go into the machine due to the small cutter aperture and narrow hopper. Hornbeam hedge cuttings are out of the question as although small enough, they are too spread out to fit down the hopper. Green pine fronds just clog up in the hopper because they are too light to be gravity fed. Overall, I would recommend Speedy Hire but could not recommend the Camon C50i - at least for my purposes anyway
18 mars 2025
Réponse de Speedy Hire
Good morning Mike,
Thank you for your review, your feedback is important to us.
The great services our Carlisle give to yourself, We pride ourselves on delivering an excellent standard of service to all of our customers.
On the equipment we will give your feedback to the relevant department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Frustrating having been told each day…
Frustrating having been told each day it’s being collected and each day it isn’t. Blocking deliveries but Customer Services just lying each time.
19 mars 2025
Réponse de Speedy Hire
Good Afternoon chris,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you experienced complications with your collection for your skip hire, Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Please allow our team to further investigate the situation and come to a resolution accordingly.
Once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Friendly and helpful advice prior to…
Friendly and helpful advice prior to hiring equipment. Friendly staff too
18 mars 2025
Réponse de Speedy Hire
Good Morning,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our Friendly and helpful services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
An extremely pleasant…
All the staff were extremely pleasant and exceptionally helpful. As a new customer to this organisation I was really pleased with their manor and I told them what a good experience it had been in comparison with other similar organisations where I was looking for information before buying, or in this instance, hiring equipment. (Glasgow, Kinning Park site)
21 mars 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Frank.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Mixed review incoming but happy ending.
Mixed review incoming but happy ending.
So I needed a drain camera.
Talked to a lady on reception who’s one burning life question is “do you have an account ?”
The second you say no she goes into can’t be bothered mode. She is literally the reincarnation of little Britain's computer says no lady.
BUT it does get better!
I managed to get to a chap in the survey department called Marcus, what a difference! This guy cares in fact he cares so much even when he knew his stuff was too industrial for my needs he helped me find an alternative chemical product. The guys lovely to talk to and refreshingly helpful. You never know what the future holds but I learnt a long time ago you treat customers as units not a value. You never know when someone is going to be your next big thing.
So Marcus don’t change, keep winning the hearts and minds of your customers and maybe give the lady on reception a few tips in how to be friendly and helpful
14 mars 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Aaron,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our friendly and informative services were met.
If you would like Your comments to be shared with the relevant Depot/Department directly please get in touch with us at customerservices@speedyhire.com and we will take further details of your order and share with the team for there fantastic support.
Once again, many thanks!
Kind Regards
Customer Service Team.
Take payment for hiring equipment they…
Take payment for hiring equipment they don’t have on site! Called and asked if I could pick the equipment up from another city.
Don’t take payment for things you don’t have in depot!
Then I had to chase them for a refund.
17 février 2025
Réponse de Speedy Hire
Good Morning mark.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you had issues with the equipment and feel you had a poor service from ourselves. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Please allow us some time to investigate with the depot to find out what has happened and we will update our response shortly.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Excellent service
Excellent service. I needed to hire 8 radiators to heat my 91year olds father's house after he forgot to order oil. The excellent service was friendly and efficient. Thank you .
17 février 2025
Avis spontané
Réponse de Speedy Hire
Good Afternoon Lucy.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of friendly and efficient services were met.
If you would like Your comments to be shared with the relevant Depot/Department directly please get in touch with us at customerservice@speedyhire.com and we will take further details of your order and share with the team for there fantastic support.
Once again, many thanks!
Kind Regards
Customer Service Team.
Disgraceful hire experience
What went wrong......well where do start!
Picked up a generator this morning from the Peterlee branch. The husband commented it looked battered and was advised they "have a hard life". We are self employed and our generator was away for repair so booked this for 1 week at a cost of £170 which states it includes fuel. Got to my 1st job and the generator doesn't start after over 30 minutes of trying i checked what I needed to, no oil in it......the fuel was at the minimum level and had dirt in.....I had to then leave a job to buy both oil and fuel to even see if
it would start, also realised the spark plug was filthy black, so cleaned that too, all delaying and appointment my customer had paid for. I sharply returned this to the branch and due to your failures i have had to cancel a week of appointments as this was not fit for purpose, this piece of machinery has never obviously been maintained, this whole experience has caused an inconvenience to myself as a business owner, my customers have been caused distress as they own caravans that now their annual Services won't be adhering to the warranty requirements as appointments can't go ahead.
I am out of pocket not only for fuel and oil but cancellation of jobs, myself as a customer should not need to Service your tools while on hire to myself.
I am writing this in the hope management will see this and be in touch to discuss as a matter of urgency.
21 février 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Claire.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you had issues with the equipment and feel you had a poor service from ourselves. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Thanks for allowing us to investigate this for you. I understand the equipment was returned back to the depot and a full refund was issued. We hope this resolves the matter for you.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Friendly efficiency
Michael was friendly, pro-active and efficient in attending to our requirements.
17 février 2025
Avis spontané
Réponse de Speedy Hire
Good Afternoon Jacobus.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Could you provide more information on your experience with us. so we can share with the relevant Depot/Department directly. please email us customerservices@speedyhire.com
Once again, many thanks!
Kind Regards
Customer Service Team.
A business with good staff ruined by…
A business with good staff ruined by very bad tech. I had a frustrating and time consuming experience today trying to hire a platform. The staff at Trafford park were helpful on the phone but couldn't help because all orders had to made on line. I opened an account which took 15 mins and then found the item couldn't be delivered that day, I called back to be told it was likely they had it but to change the date and he'd fix it manually - really good service. I did this an got the item into my basket this time, only to be told at the very end of the checkout process that it wasn't available. I reckon 30-40 mins wasted. I called someone else local and had it done over the phone in 2 mins. A quick exchange of emails giving delivery details and ID and it was all sorted. Which is how it shoule be done.
13 février 2025
Avis spontané
Réponse de Speedy Hire
Good Afternoon Phil,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have experienced an issue on our website. From time-to-time things can go wrong and we do appreciate that you have taken the time to bring this to our attention. Please accept our full apologies.
This has now been logged with our Digital Team and will be investigated.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards,
Customer Service Team
Staff are good
Staff are good, Web site is the worst you need to employ a decent web designer.
12 février 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Frank,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you feel our website needs a little more work and development. we are constantly trying to improve the customer journey especially online. however, I am glad to hear our employees helped to make your process smoother.
Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on
customerservices@speedyhire.com
Kind Regards
Customer Service Team
Tool I received did the job very well.
10 février 2025
Avis spontané
Réponse de Speedy Hire
Good Afternoon Peter.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Could you provide more information on your experience with us. so we can share with the relevant Depot/Department directly. please email us customerservices@speedyhire.com
Once again, many thanks!
Kind Regards
Customer Service Team.
Good all round
Good all round. Staff helpful on collection and return of the carpet cleaner and the cleaner performed perfectly and did a good job. Will definitely use again when the time comes. Just wish they would open on Saturdays!
18 janvier 2025
Réponse de Speedy Hire
Good Morning Graham.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received. Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
We hired some scaffolding a small tower…
We hired some scaffolding a small tower I spoke with a gentleman called Mike who was one of the managers at Sab very helpful on what and how we were to erect it and what to do what we needed and all that it was subbed out to Speedy Hire who were also extremely helpful the driver was charming and a really good laugh highly recommended would use again
1 février 2025
Avis spontané
Réponse de Speedy Hire
Good Morning Marco,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our quick and friendly services were met.
If there is anything else you would like to add to the review such as a contract number so we can notify the depot directly of your review, please do not hesitate to contact us on customerservices@speedyhire.com or simply edit the review with details.
Once again, many thanks!
Kind Regards
Customer Service Team.
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