I needed to hire space heaters from the depot in Plymouth on Pennycumquick Roundabout because we were waiting for our heating to be repaired in a local church. The team were very helpful and Richard... Voir plus
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Lisez les avis des autres
Awful experience! I hired the equipment through B&Q and they sent me a faulty machine, I couldn’t complete my floor sanding, B&Q refund me the money so I could hire the equipment again, and now Speedy... Voir plus
L'entreprise a répondu
Hired sander to bring my original maple flooring up to scratch. Very helpful customer service especially as needed to keep extra day. Floor has come up brilliant. Little issue with bags bursting an... Voir plus
L'entreprise a répondu
Speedy hire Heathrow Vicount Way , 6 staff on duty all lazy and not bothering to attend to a customer waiting for The past 15 alone at the desk. Most are fiddling with their phones and yawning I ha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de location d'outils
- aussi dans
- Location d'outils et de machines de jardin
- Magasin d'équipement et de machines de construction
- Magasin d'outillage
- Service de location d'équipement de construction
- Service de location de machines de construction
Écrit par l'entreprise
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Coordonnées de contact
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, Royaume-Uni
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
2,8
Moyen
2 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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No delivery.
No communication at all. Turf cutter due for delivery today, had a text at 2:30pm to say the driver was on route. It’s now 8:30pm and still no delivery, no updates to say why it was delayed, and no answer when attempting to get through to the out of hours phone number. Item is hired for 3 days, so we’re already out 33% of the allotted time. I’m sure they wouldn’t be happy if we decided to not underpay by 33%, yet are perfectly fine not holding up their end. Joke of a company.
8 mai 2026
Avis spontané
Réponse de Speedy Hire
Hi,
Thank you for taking the time to share your experience, and I’m very sorry to hear about the lack of delivery and communication you’ve experienced, this is not the level of service we aim to provide.
I completely understand your frustration, especially given the impact on your hire period and the difficulty in getting through to our out‑of‑hours team.
As this review has been posted without order details, we’re currently unable to locate your booking to investigate what has happened. We would really welcome the opportunity to look into this urgently and support you in resolving it.
Could you please reply via Trustpilot, or alternatively contact us at customerfeedback@speedyhire.com, quoting:
Your order or hire reference number
The name the hire was booked under
Any contact details used
Once we have this information, we will investigate immediately and work with you to resolve the issue.
Thank you again for your feedback, and we hope to be able to put this right for you.
Kind regards,
Customer Experience Team
Wow Never again
Wow Never again. Account Now Closed !!
As a first time user of Speedy Hire, I hired some equipment for what I thought was just 1 week.
Booked online with a start date and paid my 1 weeks hire rate.
I did the job and expected the equipment to be collected from our customer later that week.
Two weeks later the customer told me the equipment was still on site. Looked at Speedy Hires web site and found that I had to request collection.
I was then charged for 3 weeks hire, when I only used the equipment for 1 day.
They want even consider a refund even though I need to order this twice a year from now on.
Beware of this TRAP !!
7 mai 2026
Avis spontané
Réponse de Speedy Hire
Hi Jon,
Thank you for taking the time to leave your review, and I’m sorry to hear about your experience.
I completely understand how frustrating this must have been, particularly around the collection process and the resulting hire charges. The requirement to request collection is clearly something that wasn’t understood at the time of booking, and I appreciate how this can feel confusing and lead to unexpected costs.
Following your review, I have raised this directly with the Depot Manager to review the hire period and associated charges. I have also asked that we look into how this was communicated to you at the point of booking.
In addition, your feedback regarding the clarity of the collection process on our website is being shared with our marketing team to review whether improvements can be made, so expectations are clearer for customers going forward.
Thank you again for your feedback, it’s important in helping us improve.
Ok experience
After a bit of a ropey start, I.e phoning the contact centre, while lovely as they are, seemed to struggle to find basic information, along with the skip being placed too close to the garage door where I couldn’t access where I needed, they were quick to sort that issue out and when I needed it collecting before the end of the allotted time they came and got it with no bother
20 avril 2026
Réponse de Speedy Hire
Thank you for your feedback.
I’m sorry to hear that the initial experience wasn’t as smooth as it should have been, particularly around contacting the service centre and the placement of the skip. However, I’m pleased to hear that the team were able to respond quickly to resolve the issue and support you when you needed the collection brought forward.
Your comments have been shared with the relevant teams to review both communication and delivery accuracy going forward.
Thank you again for taking the time to provide such helpful feedback.
Went to hire a stone cutter ( Carlisle…
Went to hire a stone cutter ( Carlisle ) Friday 4;30
The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted to get home asap.
No paperwork was given or forwarded to my email regarding breakdown of costs (£174) to hire from Friday to Monday.
I will not be using this company ever again.
17 avril 2026
Avis spontané
Réponse de Speedy Hire
Good Morning Michael,
Thank you for taking the time to leave a review and share your experience with us.
We’re sorry to hear that your visit to our Carlisle depot did not meet your expectations, particularly in regard to customer service. This is certainly not the standard we aim to provide, and your comments regarding the lack of engagement from our team are concerning.
We’re also sorry to hear that you did not receive any paperwork or an email confirmation outlining the hire costs. We understand how important it is to have a clear breakdown of charges, especially for a weekend hire.
As this was an organic review and no hire or order reference number was included, we’re currently unable to locate the booking to investigate further. If you’re happy to help us look into this, we’d really appreciate it if you could provide any of the following details:
Hire or order reference number
Name the hire was booked under
Contact details used at the time of hire
You’re welcome to reply directly via Trustpilot, or alternatively email us at customerexperience@speedyhire.com, and we’ll be happy to investigate this further.
Speedy Hire ?
Booked a weekend rotovator hire starting Friday 27th March, sounds simple enough, what could possibly go wrong. Well to start they tried to deliver on Tuesday 17th. I phoned and they apologised and assured me it will still arrive on the 27th - it didn't. I phoned again to rearrange and settled on the 16th of April, but at 4pm I was on the phone chasing again. They called the Norwich depot who said it was out for the following day ie. the 17th. No problem so long as I have it for the weekend. 4pm on 17th I'm back on the phone chasing my rotovator, they again phoned Norwich to be told they had no idea it was out for today ! So somebodies telling porkies. To err is human. To do it twice is incompetence. 3 is completely stupid and 4 just beggars belief. I have cancelled the order. I am very angry.
17 avril 2026
Avis spontané
Réponse de Speedy Hire
Good afternoon, Thank you for sharing your recent experience with us. The level of service you have received is far from acceptable and you should have received better communication throughout. We will ensure that your feedback is shared with the depot concerned so they can review what happened and look to implement improvements.
If you’re ever considering working for…
If you’re ever considering working for Speedy, maybe think again.
The company itself breaks their own company policy - embarrassing for a company who has such a big reputation
I was dealing with mental health struggles and medical conditions like endometriosis, which affected my timekeeping. None of that was properly taken into account—there was no real support, just discipline.
I was signed off due to work-related stress, depression and anxiety. My return-to-work “welfare” meeting was handled as a disciplinary discussion, with no meaningful support offered.
At the same time, there was clear favouritism. Management had family members working under them, and the difference in treatment compared to the rest of us was obvious.
It felt like there was one rule for them, and another for everyone else.
Small, minor things were constantly picked apart and built up into something much bigger, creating pressure and making me feel targeted.
I was taken into disciplinary meetings with multiple accusations—only for several of them to be dropped later because they couldn’t be proven.
Being accused of things without evidence, then having them quietly dismissed, says a lot about how things were handled.
The whole experience felt unfair, inconsistent, and honestly exhausting.
There’s a lot more I could say, but this is just part of what working there was like.
No one should feel unsupported or treated differently at work—especially when dealing with real health issues.
15 avril 2026
Avis spontané
Shocking customer service allowed me to…
Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wanted. No one confirmed the collection address until the day of delivery, I then find out that the collection address is in Birmingham! 3 hours away
14 avril 2026
Avis spontané
Réponse de Speedy Hire
We’re really sorry to hear about your experience and understand how disappointing and inconvenient this must have been.
Being able to place an order online for equipment that later turns out to be unavailable, followed by a lack of clarity around the collection location, is not the standard of service we aim to provide. We appreciate you taking the time to highlight this, and we apologise for the frustration caused.
We’re actively reviewing the issues raised, including equipment availability shown online, depot allocation, and the timing of customer communications, to help prevent a similar experience in the future.
We’ve attempted to locate the order using the reference provided but haven’t been able to match this within our system.
To allow us to fully investigate and address this for you, we’d really appreciate it if you could contact us directly with further details, such as the correct order number, company name, or the email address used when booking.
Thank you again for your feedback, it’s invaluable in helping us improve our service.
Nothing “Speedy” at all!
Placed an order to hire equipment and I had to call to find out when it was going to be delivered. Got given a new order number, put through to Leeds who said they don’t have any in stock and neither does the company.
I’ve had to order through B&Q, which hire the equipment through Speedy Hire. I placed my order on Tuesday and then on Wednesday I was told Friday is the earliest delivery. What happened to the “Speedy” delivery??
I’m now trying to find out what time the 4 hour slot is on Friday but they won’t tell me because they “can’t until the day” which is really inconvenient. I hate being messed around and having my time off work being wasted going backwards and forwards for what really should be a straight forward delivery.
The Leeds branch staff were really pleasant - I cannot fault them, but the general organisation of this company is just shocking.
7 avril 2026
Avis spontané
Réponse de Speedy Hire
Good morning,
Thank you for sharing your feedback.
I’m sorry for the frustration caused around your order, particularly the lack of clear updates and the inconvenience this caused with delivery arrangements.
We recognise that having to chase for information and not receiving a confirmed delivery time in advance is frustrating, especially when time off work is involved. This is not the experience we aim to provide, and your comments will be reviewed to help improve our communication and processes.
We do appreciate you highlighting the positive service received from our Leeds branch and will ensure this feedback is shared with the team.
We would like opportunity to look into your order further, please contact us at customerfeedback@speedyhire.com quoting your review, with a reference number of your order and we’ll be happy to assist.
Thank you again for highlighting this, feedback like yours is essential in helping us improve.
They failed to collect their equipment
I hired a turf cutter and rotavator for a weekend from Speedy Hire using B&Q's platform. Speedy Hire delivered the machines with minimal petrol (despite promising that petrol was included) so I had to go to the garage to buy more. When the weekend was over, Speedy Hire didn't collect the equipment on Monday as promised, and didn't even contact me to tell me what was going on. It took a phone call to customer services, then following up with a formal complaint, to get them to pick up the equipment. They left it at my house for more than a week longer than originally promised! What a chaotic, annoying experience.
20 mars 2026
Avis spontané
Réponse de Speedy Hire
Good Morning,
I’m sorry to hear about the experience you’ve had with your recent hire, this clearly fell short of the service you should expect from us.
I understand that the turf cutter and rotavator were delivered with minimal fuel, despite being advised that petrol would be included, which meant you had to make additional arrangements yourself. I’m also very concerned by the failure to collect the equipment as agreed, and the lack of communication around this. Leaving the equipment at your property for more than a week beyond the agreed collection date is unacceptable and understandably frustrating.
You shouldn’t have had to chase this through customer services or submit a formal complaint just to have the equipment collected.
The poor communication throughout this process is something I’ll be raising with the relevant teams so it can be properly reviewed.
I’m now looking into this hire using the reference details you’ve provided to understand what went wrong at each stage, including delivery, fuel provision, and the delayed collection to prevent situations like this happening in the future.
I know you mentioned the process of the compliant. However, if you would wish to discuss this matter further please do not hesitate to contact me on the following email address customerfeedback@speedyhire.com
I ordered a floor sander from B&Q
I ordered a floor sander from B&Q, they use Speedy Hire who should have contacted me 24hrs before delivery, which they didnt. I contacted then only to be told my delivery had been put back 2 days. I again contacted Speedy hire and was told the delivery would be made between 0800hrs and 1000hrs, it wasnt, I contacted them again only be told delivery would now be between 1300hrs and 1600hrs, it wasnt. When i contacted them again, I was told they could deliver until 07/04/26. I contacted B&Q and cancelled the order. DONT USE EITHER OF THEM i gave them one star because I couldnt give them ZERO stars.
2 avril 2026
Avis spontané
Réponse de Speedy Hire
Hi Michael,
I’m sincerely sorry for the experience you’ve described. The lack of communication ahead of delivery, followed by repeated delays and missed time windows, is completely unacceptable and not the level of service we expect to provide.
I fully understand how frustrating this must have been for you, especially having to chase multiple times only to be given further delays, which ultimately led to you cancelling the order. Please accept my genuine apologies for the inconvenience and wasted time this caused.
I would appreciate the opportunity to investigate what went wrong and ensure this feedback is addressed with the teams involved. If you’re willing, please contact me directly at customerfeedback@speedyhire.com so I can look into this further.
Lack of transparency on charges and…
Lack of transparency on charges and charge you an additional 21£ for pickup that they don’t disclose. It’s deducted from your 100£ refundable deposit.
Edit: Speedy Hire response showcases yet again that they do not take responsibility for their lack of transparancy regarding pricing. Sharing below the breakdown they share when confirming the offer. As you can see, it says 100GBP refundable deposit and a charge for delivery, therefore I find it hard to believe that this clearly describes an additional 21GBP will be removed for returning the machine via their service.
Total Hire Value EX VAT £70.66
Total Speedy Shield £7.07
Fuel Charge £3.80
Delivery £17.50
VAT £19.81
Sub-total £118.84
Refundable deposit £100.00
18 mars 2026
Réponse de Speedy Hire
Good Afternoon,
Thank you for sharing your feedback. I’m sorry for the frustration caused, and I appreciate you raising your concerns around charge transparency.
To clarify, before completing an online order, there is a dropdown section within the checkout journey that states “please note that collection charges apply.” When selected, this explains that the collection charge is applied after the off‑hire process. In addition, customers are required to accept the Terms & Conditions before proceeding, which also outline how collection charges may be applied.
That said, I completely acknowledge that this should be communicated clearly and explicitly, particularly whether a collection charge will be billed separately or deducted from the refundable deposit.
We recognise that this wasn’t made sufficiently clear in your case, and I’m sorry for the confusion this caused.
Your feedback is important in helping us improve how we explain charges during the customer journey.
I’d be very happy to review your hire specifically and ensure everything applied was correct. If you’re willing, please email us at customerexperience@speedyhire.com with your hire details so we can look into this further and address your concerns properly.
We don;t know how much we charge!
Telephoned to ask what the price of hire is for a cement mixer at 4:30pm. Spent last half hour of my working day phoning. I was requested to additionally, go online and set up/create an online account, verifiy with email, QR code to submit drivers licence as proof of ID, completed account form, completed email with ID, Speedy Hire confirm receipt of everything, advisor on phone explains they don't have access to email at their end, emails have to go to a Manager for a Manager to divvy up all the emails between employees for them to even begin looking for a cement mixer. I asked when I could find out A) how much weekly hire is and B) how much delivery charge is for drop-off and collection. Advisor advises someone will email back one day, some day, but unsure which day. I commented that it's hardly 'speedy'. Advisor advises me I've received my first warning for termination of the call altogether. Needless to say, we got the information from a competitor within 3 minutes and hired from them instead. Sort yourselves out please.
25 mars 2026
Avis spontané
Wat a nightmare of a place
Wat a nightmare of a place , cowboy staff , lies upon lies , extra charges, then having to wait 3/4 working days for deposit back , I would strongly advise everyone to stay well clear of this place
21 mars 2026
Avis spontané
Réponse de Speedy Hire
Good Morning Robert,
I’m really sorry to hear about your experience, and I completely understand how frustrating this must have felt.
This is certainly not the level of service we want any of our customers to receive.
I’d really appreciate the chance to look into what happened regarding the concerns you’ve raised around communication, charges, and the deposit return timescale. We want to make sure everything is handled correctly and transparently, and your feedback is important in helping us improve.
If you’re willing, please get in touch with us at customerfeedback@speedyhire.com with your hire details so we can investigate this properly and work towards putting things right.
Thank you for bringing this to our attention, and again, I’m very sorry for the frustration you’ve experienced.
Terrible
Terrible, absolutely terrible. The West London branch is one of the worst depots I’ve had to deal with. I can never get hold of anyone and end up being left on hold for over 10 minutes.
When equipment is due to be collected, there’s never a clear ETA, and even when a date is provided, it’s rarely followed through. As a result, the lads on site are left waiting and working overtime unnecessarily.
In contrast, the Kings Cross depot has been extremely helpful especially Matt, who has gone out of his way to arrange off-hiring equipment, even from other depots. Going forward, I’ll be avoiding the West London depot and contacting Kings Cross instead, as they’ve proven far more reliable for handling off-hires in the NW London area.
20 mars 2026
Avis spontané
Réponse de Speedy Hire
Hi there,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience with our West London depot, being unable to get through and facing unclear or missed collection times is not the level of service we aim to provide.
We understand how frustrating it is when this leads to delays on site and unnecessary overtime, and we sincerely apologise for the inconvenience caused.
It’s great to hear that our Kings Cross team, especially Matt, has been able to support you reliably. We’ll make sure your positive comments are passed on, feedback like this really does make a difference.
We take your concerns about the West London depot seriously.
Your comments have been shared with the relevant management team so we can address the issues you’ve raised and prevent this from happening again.
If you’re open to it, we’d really appreciate the chance to look into the specifics and assist further. You can reach us directly at customerfeedback@speedyhire.com, and we’ll make sure your query is handled promptly.
Thank you again for your honest review, it helps us improve.
Industrial Vacuum Cleaner Hire
We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advice and to make sure we were able to take delivery of the vacuum after we failed to get it into our car. Their help was really appreciated.
4 mars 2026
Avis spontané
Never delivered such a let down…
Twice now I’ve ordered and speedy have not delivered what I’ve hired.
They’ve not kept in touch although their email says they will.
I ordered through 3 separate companies who use speedy to deliver (if I’d known after the first company I wouldn’t have ordered from anymore that use this company).
They just do not respond, nor deliver! So much for being “speedy” avoid avoid avoid. Wasted so much time and money!
6 mars 2026
Avis spontané
Réponse de Speedy Hire
Hi Laura,
We’re really sorry to hear about your recent experience and the issues you’ve described, this is not the level of service we aim to provide.
As your review appears to be organic, we don’t have an order number or contact details to investigate this further.
If you would be happy to share your hire details with us, please email our Customer Experience Team at customerexperince@speedyhire.com. Once we have this information, we’ll look into what went wrong and work with you to reach a resolution as quickly as possible.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can put things right.
excellent all round
I can only repeat what i said on another review site;
I know times have changed since the days I used hire centres regularly, but I was really taken aback by the customer service I received. The staff acted in a very professional way while at the same time being helpful, informative and cheerful.
The whole experience, from wording on the Internet through collection and return was a pleasure.
While queuing I saw that your staff were treating everybody the same, nothing was too much trouble.
Equipment was in good condition and a reasonable price.
Well done Speedy!
16 février 2026
Collection Driver was extremely cheeky…
Collection Driver was extremely cheeky when collecting. When I advised that I could not understand what he was saying he then said "would you like me to spell it"
26 février 2026
Avis spontané
Excellent service from the staff at the…Cardiff +Newport
Excellent service from the staff at the Cardiff Branch.
All the staff are super helpful and knowledgeable.
all the orders are correct and off hires a pleasure
The Bristol branch staff never answer the phone
the service the Bristol branch gives is ABISMAL
26 février 2026
Avis spontané
Demolition
Alfie is a very good man. Very helpful polite and respectful. 👍
26 février 2026
Avis spontané
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