Speedy Hire Avis 

Customer service at the Northampton branch is extremely disappointing. Staff were rude over the telephone, and it’s clear that telephony training is urgently needed.

Poor communication. None of the communication that was listed in the email happened.

The email said a delivery time would be confirmed. This never happened. Delivery was outside the standard window of 8-10am which would be understandable if there had been clear communcation about this.

The email said on the day of delivery a text message would be sent when the delivery was next on the route. This text message was never received.

On the day our hire ended, no one came to collect nor the day after. We received no communication about this or explanation.

In the end I phoned as I didn't really want a concrete breaker in my kitchen indefinitely and was told collection would be that day. I explained about the complete lack of good communication and received a mumbled apology.

Hired equipment did the job so I gave an extra star for that but the customer service was 1 star only.

The entire hire process has been a catastrophe. When booking the hire agreement with HSS Pro, I was not informed that the equipment would be cross-hired from Speedy Hire in Milton Keynes.

Firstly, I provided strict instructions regarding the delivery time. However, when I called the transport office, the only delivery window offered was between 12pm and 5pm—which I accepted.

Despite this, on Thursday 13th November at 09:30am, I received a call from the delivery driver stating he was outside, MK17 with the scaffolding tower. As no one was available that morning (due to the agreed afternoon slot), the equipment was left outside against the wall.

The off-hire process has been equally stressful. I called on Friday 14th to ask when the items would be collected and clearly explained that the property gates were not functioning properly, meaning someone needed to be present to open them. I was told the collection would take place on Monday 17th, but this did not happen.

I visited the property myself on Wednesday 19th, leaving another job early—resulting in half a day’s lost pay—and drove 45 miles to load part of the equipment into my van and return it to Speedy in Milton Keynes. I made it clear that additional items were still at the property as they did not all fit in my vehicle, and that these needed to be collected. I was assured they would be picked up during the week.

We are now 13 days into the hire period, and these remaining items still have not been collected. I can say with confidence that I will never be using HSS Pro or Speedy Hire again, nor will I recommend them to any tradespeople in the future.

My contractor hired track mats for the work they were doing on my property. All the materials including a toilet were taken within a week of completion. Speedy Hire, despite promises, have just left their materials on my drive for four weeks now. Even when promised a date for pickup they did not arrive with no explanation. Clearly I am just a materials storage location whilst finding another use

Absolutely terrible service from speedy do not not live up to there name my company ordered a battery powered bracker and angle grinder in October and collection date was 17th turned up was made to wait for almost 3 hours was told one is there with no battery or charger and one is in transit. I can't seem to understand how such a big hire company can run so poorly its honestly unbelievable needs sorting out only manged now in November to get the right stuff still being a hassle.

Firstly it was brilliant to find a company who would deliver calor gas to my home.
Secondly the driver was really helpful when I had difficulty removing the empty bottle from my fire.

Jayson did a great job sorting me a dehumidifier a short notice. Really helpful and great service.

2nd time at Speedy in Slough
Great team, polite, efficient and always helpful
Kit hired was in excellent condition

Great service

Thankyou Marcus From Sighthill Branch for all your help today, your a 🌟

We have not received our equipment, and unfortunately, these delays have negatively impacted our operations. We asked for refund then. They completed the refund.

Delivered 24 hours late, zero help from the branch. No apology. No way to complain on internet. Absolute joke.

I deal with the Kings Cross branch mostly and they are fantastic. They always help out the best they can, resolve any issues with efficiency and care and overall are great people. I never have to worry when I need something quickly on site, they've always made it work! Thanks to the Kings Cross branch for your consistent help and efficiency.

I must agree with other customers given poor reviews. I'm experiencing the same. Empty promises, not sticking with delivery times, being passed from pillar to post. being falsely reassured that notes have been put on my file regarding pick up times of the device. On phoning again I discovered that I was lied at. I've asked two times to speak to a manager and no one gets back to me. Be aware they deliver for B&Q so ensure you know which service delivers your hire equipment and don't order if it is "speedy"

Fantastic service, hired 3 generators for our film shoot - friendly staff, very efficient.

Be aware of hidden costs. What you see is not exactly what will cost you; you need to read all the small print, as they will include other service charges. Therefore, the deposit will not be refunded in full, as happened to us.

Ordered a skip delivery for £315
Went through on my card,
Never got a confirmation via email. Never got a skip delivered. After contacting they said there was an error. Terrible company

Shocking service, as others have expressed, there is no speed in speedy. lack of communication and they do not meet promised delivery times. AVOID. I've been waiting nearly a whole week now and have been promised 3 different delivery dates.

The name “Speedy” is a joke. I ordered ladders on 19 Aug 2025 for a 1-week hire. What I got was chaos, lies, and zero professionalism:
• 20 Aug – Promised delivery. Never showed.
• 21 Aug – Promised again. Never showed. No callbacks despite promises.
• 22 Aug – Finally delivered, 3 days late.

The nightmare continued: despite over 20 calls from me chasing them, they left the ladders nearly a month before finally collecting on 15 Sept. Every call was the same — promises, lies, and no action.

Unreliable. Unprofessional. Time-wasting. If you value your time or sanity, avoid this company at all costs.

Poor customer service all round. I ordered a builders skip which first of all did not turn up when requested. Response was “Don’t worry it’ll be there tomorrow!” I ordered on the day I needed it. Was also told I would be the first job the following morning stand it did not turn up until mid afternoon. It had been out sourced to another firm Abacus who did not deliver a skip that was the advertised size. On questioning the size I have basically been told that I’ve got what I have got and they are going to do nothing about it.