Your customer service was very helpful. Answered my concerns. Purchased a jazzy 27 power chair. Looking forward to shopping your cataloged for other items for my wife. Thank you
L'entreprise a répondu
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Lisez les avis des autres
I have been a customer for about 15 years and have been very satisfied with every purchase. Fast, friendly and very good prices. I recommend them to people when they ask about my mobility equipment.
L'entreprise a répondu
SPINLIFE did well. If the rest of the experience had gone as well, 5 stars, easily. The problem is it was delivered by South Eastern Freight lines to a local store, who will be doing the setup. The... Voir plus
Our Rascal mobility scooter arrived in 2 days and in good shape. So far he loves it. Batteries were charged. Easily rolls on grass like we wanted. Will give him much more freedom. Great delivery updat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Coordonnées de contact
330 West Spring Street, 43215, Columbus, Etats-Unis
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
4,1
Bien
1 k avis
Demande des avis aux clients
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Easy to use website
Easy to use website. Delivered quickly.. Easy to put together even before reading instructions. Comfortable to sleep on.
1 novembre 2025
Réponse de SpinLife.com
Hello Kim. We're happy to hear that our website was easy to use, the delivery was quick, and the product was simple to assemble and comfortable. Thank you for your positive feedback!
Réponse de SpinLife.com
Hi Myrna. Thank you for taking the time to give us a 5 Star rating.
This company is beyond horrible look…
This company is beyond horrible look for another mobility company don’t use this one their customer service is bad and they have fees for getting a return label as well as restocking fees that exceed 200 dollars regardless of who’s fault for return.
31 octobre 2025
Avis spontané
Réponse de SpinLife.com
Hello Kevin. . We are sorry to hear of your dissatisfaction with the fees charged for returning an item. We would like to know more about the reason you are returning. Please contact us at (800) 850-0335 at your convenience to discuss.
Great Agents, website needs modificaiton
Your agents are great but your website should be clearer about when you're item will actually be shipped.
23 octobre 2025
Réponse de SpinLife.com
Hi Gladys. We're glad our agents were helpful. We appreciate your feedback regarding clarity around shipping times.
Fast delivery and great quality of product
What I like about SpinLife is the affordability and the quality of the products. Also, the fast shipment of purchase. Bought a wheelchair for my sister and in only 3 days, it was delivered. This is the 4th chair that I have bought thru SpinLife and will buy any new items needed in the future thru SpinLife.
11 octobre 2025
Réponse de SpinLife.com
We're happy to hear that you appreciate our affordable, quality products and fast shipping. We're so glad the wheelchair arrived quickly for your sister. Thank you for your continued support!
I ordered the Jazzy Carbon by phone and…
I ordered the Jazzy Carbon by phone and the salesperson was absolutely amazing. They made sure I had all the information I needed in order for me to make a decision that would be perfect for me.
10 octobre 2025
Réponse de SpinLife.com
Hello Shanna. We're happy to hear that our salesperson provided you with outstanding support while ordering the Jazzy Carbon. We appreciate you taking the time to share your feedback and are glad we could help you make the perfect decision.
Technician review
Jim replaced my motor and did an excellent job. He worked with me on a date and time. It looked complicated and he took his time to do it correctly.
29 septembre 2025
Réponse de SpinLife.com
Hello Patricia. We're happy to hear that the motor replacement met your expectations. We appreciate you mentioning the technician's dedication to doing the job correctly and working with you on scheduling. Thanks for your feedback.
I received the chair in January 2025…
I received the chair in January 2025 and 8 months later I had to get tech to come out. Now it's been 2 months without my chair. I feel like I'm in hell since I need chair to get around. Tech ordered parts about 4 weeks ago UT still hasn't received them. Spinlife is a terrible company and do not care about handicapped people. My chair after 8 months use needs two front suspension shocks new armrest and two new motors for wheels. They should have gave .e a replacement or a temp chair til repairs are done. What a crappy company.
7 août 2025
Avis spontané
Réponse de SpinLife.com
Hello Daniel
We're very sorry to hear about the issues you've experienced with your chair and the delay in receiving the necessary parts. We recognize the frustration and difficulty this situation has caused, especially given your reliance on the chair. Several of the parts needed for your repair have already been received by you and we are working closely with the manufacturer to have the remaining parts shipped to you as quickly as possible. The delay is due to a manufacturer back order. We care very much about our customers, and their satisfaction is very important to us.
excellent service.
27 septembre 2025
Réponse de SpinLife.com
Hi Felipe. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Issues placing online order
Major problems with your website, could not get financing i wanted, after I did what was required never could get it to update. Finally set up order online using my credit card. Now cant see shipping info because as soon as I try, a chat during original order pops back up and obscures the page. Looking forward to getting new scooter but ordering process has been a nightmare.
25 septembre 2025
Réponse de SpinLife.com
Hello Micky. We appreciate you bringing these ordering issues to our attention. We're sorry the financing and website experience was frustrating for you. Your scooter will ship this week. It will ship directly to the White Glove Delivery agent. Once they receive it, they will reach out to you to schedule a delivery appointment to drop it off at your home.
Réponse de SpinLife.com
Hi Monica. We appreciate you bringing this to our attention and are glad we could respond quickly. Thank you for your feedback!
Walker is light for transport and…
Walker is light for transport and absolutely silent rolling across the floor. Shipping was fantastic. We love all 3 light weight pieces of adaptive equipment we have purchased from spin life. A walker, wheelchair and a scooter. 🥰
10 septembre 2025
Réponse de SpinLife.com
Hell Melissa. We're happy to hear that you are satisfied with the lightweight walker and its silent rolling. We're also glad the shipping was fantastic. Thank you for purchasing the walker, wheelchair, and scooter from us and for sharing your positive experience!
Great Price
Great Price, I know I looked for 4 weeks online making up my mind when I came across SpinLife.com . Shipped out fast and in great condition,. 5 Stars
18 septembre 2025
Réponse de SpinLife.com
Hello Stan. We're happy to hear that you found the best price with us after searching for so long! We appreciate your positive feedback and are glad the product arrived quickly and in great condition.
I trust Spin Life with my mobility…
I trust Spin Life with my mobility needs this is the second lift I have purchased in the past five months due to rear end collisions which totaled my life Spin Life NAS the best customer service at all. The company guy had contacted and been. Lifegate is given me the best price and the best service and I wanna thank them very much.
18 septembre 2025
Réponse de SpinLife.com
Hello. We appreciate you trusting us with your mobility needs and are so sorry to hear about the accidents. We're happy to hear that our customer service and pricing met your expectations. Thank you for your positive feedback!
TRASH COMPANY. BUYER be ware 20% FEE IF YOU CANCEL YOUR ORDER!!
The order number __ _8251774
TRASH COMPANY!!! My wife was in the hospital for weeks and needed a medical bed for when she was to come home. we ordered a bed expecting it in 7-10 days, but it never showed up. we canceled the order and bought a bed locally. Spinlife is keeping 20% of $3500 for a bed we never saw or received. Their response when my wife keeps calling is that's our policy. Way to take advantage of handicapped people spinlife. We will definitely keep warning people not to do business with you.
28 juin 2025
Avis spontané
Réponse de SpinLife.com
Hello John. We are sorry to hear about the trouble you experienced with your order, especially during such a difficult time. We are also sorry the bed did not arrive as expected and that you feel our cancellation policy is unfair. A restocking fee is charged only when the order has actually shipped from the warehouse. We would like to review your situation. Please call us at 800-850-0335 to speak to a customer service manager to discuss further as the order number you provided is not a valid SpinLife order number.
Réponse de SpinLife.com
Hi Craig. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Réponse de SpinLife.com
Hello Angela. Thank you for your purchase. Please contact us at 800-850-0335 for information on the shipping of your order.
English speaking folks we could…
English speaking folks we could understand; courteous service and prompt shipping. Altogether a great experience!
2 septembre 2025
Réponse de SpinLife.com
Hello Carol. We're happy to hear that you had a great experience with our courteous team and prompt shipping! Thank you for your positive feedback; we appreciate it.
I paid second day delivery and product…
I paid second day delivery and product still not here.
Not tracking number was sent to me.
No idea when will I get it
Explain?
29 août 2025
Réponse de SpinLife.com
Hello Marc. Products ship directly from the manufacturer. Selecting Second Day or Overnight Shipping will expedite the delivery of your products once they are ready to ship, but will not shorten the production or processing time. We also had the Labor Day holiday in which the manufactures were closed. Good news! FedEx is delivering to you today.
Lisa was so helpful in assisting me…
Lisa was so helpful in assisting me choose a chair. She was knowledgeable about the products and answered my questions clearly. She was patient and respectful about my concerns. I would recommend Spinlife.
2 septembre 2025
Réponse de SpinLife.com
We're happy to hear that you had such a positive experience. It's great to know that our team member was helpful, knowledgeable, and patient while assisting you. Thank you for recommending us!
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