Your customer service was very helpful. Answered my concerns. Purchased a jazzy 27 power chair. Looking forward to shopping your cataloged for other items for my wife. Thank you
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I have been a customer for about 15 years and have been very satisfied with every purchase. Fast, friendly and very good prices. I recommend them to people when they ask about my mobility equipment.
L'entreprise a répondu
SPINLIFE did well. If the rest of the experience had gone as well, 5 stars, easily. The problem is it was delivered by South Eastern Freight lines to a local store, who will be doing the setup. The... Voir plus
Our Rascal mobility scooter arrived in 2 days and in good shape. So far he loves it. Batteries were charged. Easily rolls on grass like we wanted. Will give him much more freedom. Great delivery updat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are a company of people, some chair users, some not, here to help you find products to make your life easier. Our goal is to help you find the product that works best for you and your situation. You can talk to us. Our ProductExperts are real people with medical experience; many are certified ATPs and mobility professionals. From electric wheelchairs to rolling walkers, SpinLife® has the right product for your needs. We carry all the top brands including Golden, Pride, Invacare, Sunrise Medical, Drive Medical, TiLite, ROHO, Medline and many more. Shop online, or call our ProductExperts.
Coordonnées de contact
330 West Spring Street, 43215, Columbus, Etats-Unis
- 1-800-850-0335
- CustomerService@spinlife.com
- www.spinlife.com
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Quality product!
The wheelchair is just what my very ill wife needs. It seems to be very sturdy and functional.
26 août 2025
Réponse de SpinLife.com
Hi Thomas. We're happy to hear that the wheelchair meets your wife's needs and provides the sturdiness and functionality you were looking for. Thank you for your feedback.
WELL MADE, EASY ASSEMBLY!
PRODUCT WAS DELIVERED IN RECORD TIME. WELL PACKAGED, WELL MADE, WELL DESIGNED, REASONABLE COST. WORKS WELL!
25 août 2025
Réponse de SpinLife.com
Hello. We're happy to hear that you received your product quickly and that you are satisfied with its quality, design, and value. Thank you for your positive feedback!
Réponse de SpinLife.com
Hello Sandi. We apologize for falling short of your expectations. Customer satisfaction is very important to us. We will be reaching out to you to discuss with you.
Réponse de SpinLife.com
Hello Daniel. We're happy our online guides are easy to understand. Thank you for your positive feedback; we appreciate it greatly.
I ordered on line / delivery not as described.
I ordered on line. so far so good. If I get another chance to review after I receive the scooter I will.
The scooter delivery has been delayed. twice. The website said that the scooter normally ships the same day of order. received in about a week. Very misleading. the scooter is not to ship now until September 19. The need for the scooter is urgent. however I see no urgency in getting the fully paid for Scooter to us.
Update. Scooter arrived on time after the shipping issue was resolved.
the scooter is great, was easy to put together. it is easy to maneuver.
Customer service did there job well.
21 août 2025
Réponse de SpinLife.com
Hi Carol. We apologize that incorrect ship dates were provided to you and we are looking into this issue. The normal lead time for the item that you purchased is 5 business days. Good news the manufacturer actually shipped your item early and is on its way to you.
Réponse de SpinLife.com
Hello Rodolfo. Thanks for your feedback. We understand delivery timing matters and appreciate your patience with the mattress arrival.
The website was easy to use
The website was easy to use. The order was shipped as promised and arrived when expected. It was a great experience
14 août 2025
Réponse de SpinLife.com
Hi Richard. We're happy to hear that you found our website easy to use and that your order arrived as expected. Thank you for sharing your great experience with us!
UNFORTUNATE
Terrible! They made me pay $400+ for a new battery, which does not work AND to get it working, I have to schedule an appointment which will cost me an additional $247.
7 mars 2025
Réponse de SpinLife.com
We regret you're experiencing issues with the new battery and the additional appointment cost. We'll look into this matter to see how we can assist you. Regrettably your batteries are no longer under warranty with the manufacturer and since you did not purchase the in home service contract with your product there would be a charge for a technician.
Excellent help/advice from Jeff Russell!
12 août 2025
Réponse de SpinLife.com
Hi Peter. We're happy to hear that you received excellent help. Thank you for sharing your positive experience with us!
Rejection of all my calls and several emails
I have been in communication with this company for the past three weeks. Regarding the warranty on my pride scooter. I have completed all the requirements they asked of me. Primarily spent $140 on a technical check of the problem with my scooter. I am in need of a new motor. And at this point the company Will not return my calls Will not respond to my emails. I have sent them the information from the certified technician I have sent them the serial number and the code for this item today is August 12 and still no response.
PS the day after I posted this review I got a positive response from spin life. So I hope there will be a good out come
31 juillet 2025
Avis spontané
Réponse de SpinLife.com
We regret to hear about the lack of communication regarding your scooter's warranty and the motor issue. We apologize for the inconvenience caused by the delayed responses and will investigate this matter to ensure a prompt resolution. Thank you for your patience.
Service Tech and Sales Rep have yet to get back to me…
Service Tech has yet to get back to me about warranty work/replacement of my not yet 5 month old GT Buzzaround EX. In lieu of that I again ordered a new mobility scooter but Sales customer service rep did not return calls/chat/etc contacts re product questions. After 4 scooter purchases in 4 years I may need to change supplier. I want to be loyal…..but….
8 août 2025
Réponse de SpinLife.com
Hello Tim. We regret that you're having difficulty with warranty service and unanswered questions. We appreciate your loyalty over the years. We will be reaching out to you and we'll look into the service delay and communication issues to improve our responsiveness. Thanks for your feedback.
Phil is very helpful explaining about…
Phil is very helpful explaining about wheelchair. Talked to me on the phone and fixed something I need it. Thank you
7 août 2025
Réponse de SpinLife.com
Hi Bill. We're happy to hear that our explanation about the wheelchair was helpful, and we could assist you with your needs over the phone. Thank you for your positive feedback!
Ordering was fast and simple online
Ordering was fast and simple online. The scooter was easy to assemble and I am very pleased with the entire process from SpinLife.
21 juillet 2025
Réponse de SpinLife.com
Hello Walt. We're happy to hear that you found ordering online fast and simple, and the scooter easy to assemble. We appreciate your positive feedback about your SpinLife experience! We also want to thank you for being a long time valued customer of ours.
White glove service showed up 4 hours…
White glove service showed up 4 hours early with no warning. I paid extra for a different color seat and frame which they got wrong. Was offered no refund for what I paid extra but was assured they would atleast send the correct color seat cover. They sent to the wrong address and now won't respond to me. So they basically stole $50 for the seat and frame upgrade.
11 juin 2025
Avis spontané
Réponse de SpinLife.com
Hello Trevor. We regret that the service and order fulfillment fell short of expectations. The early arrival, incorrect order, and lack of communication are not the standards we aim for. We appreciate you bringing this to our attention. We will be sure you receive the blue upholstery and compensate you the cost of the upholstery.
The variety of products and good prices.
29 juillet 2025
Réponse de SpinLife.com
Hi Ronald. We're happy you appreciate our wide selection and pricing. Thanks for your feedback; it means a lot to us!
This company talks a good game however…
This company talks a good game however they do not stand behind their products. I have bought wheelchairs from them my sister bought wheelchair my husband just bought a wheelchair I called them with a complaint about the new wheelchair that I had just received 8 months previous. There was a problem with the joystick immediately however I thought okay this is not like my other chair maybe it's me but it was not me the joystick is too loose it has too much play I am constantly smashing into things. My husband just bought a wheelchair which arrived yesterday from spin life and his joy stick is perfect there is no excess play and heave in mentioned how bad mine was so I called the company. Big mistake oops it's been 8 months they said we're not going to help you unless you pay this huge service charge and then we might not even help you pay for anything.
I know I am nothing special and I know I should have called immediately but I was unsure I am elderly sadly and disabled arms and legs and I really wanted this new chair to work. I will say I love the chair but from the time I got it it felt like nothing was tightened that it was extremely loose and the joystick was faulty and had way too much play which causes it to be dangerous. For me it seems like they should take care of this it's not that big of a deal but for someone senior citizen I'm a limited income the hundreds of dollars they want me to pay now yes I just I just can't understand it. So this from someone has used spin life for everything all my wheelchairs 3 wheelchairs my sister's power recliner and now my sister was going to order from them to nothing she will no longer be ordering from them and I will never order from them again this makes me very sad thank you for listening.
24 juillet 2025
Avis spontané
Réponse de SpinLife.com
We appreciate you sharing your experience. We're sorry to hear about the joystick issue with your wheelchair which we would have liked to have known about as soon as it was happening. We understand your frustration. Customer satisfaction is very important to us. We will be looking into this matter further to see how we can assist you.
Ordered a part and I guess it must be…
Ordered a part and I guess it must be coming from CHINA so it is going to be delivered after September which is not except able
7 juillet 2025
Réponse de SpinLife.com
Hello Kristine. We are sorry that the shipping time is unacceptable. This item that you ordered is out of stock with the manufacturer and they expect to have it available for shipping again in September. Rest assured once they do have the item back in stock your order will be shipped to you.
Réponse de SpinLife.com
Hello Robert. We're happy to hear that ordering our ramps was easy. Thank you for your positive feedback; we appreciate it greatly.
The gentleman was knowledgeable and…
The gentleman was knowledgeable and made my buying experience so much easier
16 juillet 2025
Réponse de SpinLife.com
HI Esdel. We're happy to hear that our team member's knowledge made your buying experience easier. Thank you for sharing your positive feedback with us!
Easy to fold but heavy.
Easy to fold & unfold. Not very light weight. I’ll have to get others to load & unload it. So far everything is good.
16 juin 2025
Réponse de SpinLife.com
We appreciate your feedback! We're glad it's easy to use. We're sorry it's not as lightweight as expected and requires assistance.
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