Spotlight Avis 

Ordered some blinds. They sent the wrong one. I emailed with images and details. Stating I can not return the blind as I do not have transport big enough to take them and have no one to help me out. I said I needed them to collect it. I spent $50 for delivery and finally after a week they get back to me saying you need to take the blinds to the nearest store.
What a JOKE Spotlight is. Wish I had seen these reviews prior to buying from them

Terrible customer service. Especially the older ladies that work at Spotlight Cockburn, they are very rude and never smile. They thought my baby was unwell, once I got to the checkout counter the older lady asked me to turn the product over to the barcode so she wouldn't have to touch my items I was purchasing, I told her I wasn't sick. She just gave my baby a dirty look. It was very rude and I'll be wanting to purchase at a different Spotlight from now on.

Obviously the crap starts at the top. None of the senior executives respond to direct customer complaints even if you post on their LinkedIn profile. So that says volumes about the whole company. They couldn't care less and that's being really polite.

Brought curtain hooks, rod and curtains online, the curtains were cancelled by spotlight apparently no stock so i now have a rod hooks no curtains. They asked for a review i said just this but they refused to publish because I have not met their requirements, looks like they do not like putting up truths NOT in their favour. Not once have they apologized or offered another product on calling they were just rude

I pre-purchased an inflated balloon arrangement for my mother’s 80th birthday from Spotlight Belmont. The arrangement cost around $35. Unfortunately, when I went to collect it, one of the balloons in the number set had a damaged valve and was faulty.
The frustrating part was that the only complete replacement set available was a different type of balloon. Rather than replacing the faulty set with the available complete set to make things right, the senior sales assistant refused to do so. My choices were essentially to accept a makeshift repair to the faulty balloon or take a mismatched arrangement.
I understand that the replacement set was a different style, but given that the original product was faulty, I would have expected Spotlight to make a reasonable effort to provide a complete, presentable arrangement—particularly as it was for my mother’s 80th birthday.
Unfortunately, the senior sales assistant was also quite rude and came across as very unhelpful and inflexible. The younger sales assistant was noticeably more polite and customer-focused.
It wasn't the faulty balloon itself that was most disappointing—it was the lack of willingness to find a reasonable solution. This was a simple opportunity to provide good customer service and make things right, but instead I was left disappointed.
I won't be going back to Spotlight Belmont, and based on this experience, I will certainly be telling friends and family about it and recommending that they think twice before shopping there.

I’ve ordered some items online on 2 separate occasions. On top of the delivery fee being an absolute rip off, in the first delivery half the items were sent in the wrong colour. The second time I ordered 4 room dividers, one of which arrived completely smashed. NEVER PURCHASING FROM THIS COMPANY AGAIN!!

A website glitch double-ordered an item in my cart when ordering an item online. Contacting support 15 minutes later just triggered a loop of unhelpful/obtuse, automated replies. Despite sending several emails fter this, Spotlight still dispatched the unwanted duplicate item regardless.

Their e-commerce setup is completely incapable of handling simple order adjustments—even when notified immediately. Any money saved shopping online here is eaten up by the time and stress required to fix their internal mistakes.

Thank you Joanne at Cannington Spotlight for all your help and assistance today. So nice to have such helpful advice and service. It was so appreciated.

Ann Jacobs

Terrible wait times at the fabric counter Ipswich store, bad customer service too

Just I can say terrible product and customer service. I strongly suggest stop going to sport light .

Be careful when ordering yarn online..you will get multiple dylots in order..when i sent a email..they suggest "buy instore"..bit hard when ur housebound..maybe staff should not just grab off shelf and actually look
2 orders same problem

Overall failure of an experience, should have just gone to LookSharp in the first place. Was hosting a 10th bday party for our business and wanted a car-themed pinata. Ordered one online with a pinata stick. 2 days later the stick arrived alone, the pinata never arrived. Customer service was not interested in solving the problem, could only say the shipping would get reviewed and that would take until after the party. So I purchased a pinata click and collect from a physical store and made another trip out there and found out the pinata is about the size of your hand (no dimensions given on website listing). Eventually customer service got back to me about the missing online ordered pinata which they refunded. I asked them to refund the pinata stick as well cause I couldn't use it without the pinata. They said I could go visit a store to refund it (not worth the effort). Meanwhile LookSharp had everything I needed including pinata sized pinatas

My issue isn't that my online order was cancelled. Stock discrepancies can happen. My issue is what happened afterwards.
My order was cancelled because Spotlight claimed there was no stock available, yet the product continued to be advertised on their website as "low in stock" and available to purchase. I contacted customer service to ask why they were still selling the item if there was no stock to fulfil orders.
After three emails, I still haven't received an answer. Instead, I received the same generic, scripted response twice explaining that stock levels can change, despite me repeatedly saying I understood that and asking a completely different question.
To make matters worse, I was told to contact my local store myself, even though I'd already explained that the item had been in stock there when I ordered but was sold by the time my online order was cancelled. Rather than investigating the discrepancy, customer service simply shifted the responsibility back to me.
I've since purchased the item elsewhere, so this isn't about getting a refund or compensation. It's about the complete lack of genuine customer service. If your concern falls outside a scripted response, don't expect anyone to actually address it.
Very disappointing experience and one that has left me with little confidence in Spotlight's online ordering system and customer support.

Made to Measure Staff are the absolute rudest people I have ever dealt with.
Up front payments and I’m not entirely sure I will get a quality product based on the service to date.
DO NOT USE MADE TO MEASURE

The spotlight website is awful for such a big company you would spend the money on fixing it! And maybe they might even get more sales! It is soo slow!! To go on one page I think it’s easier to drive the 15min for myself thanks waiting 3 min each page to load!

Curtains made to measure were measured wrong and curtains now touching floor picking up dust as you pull them open and shut. No way Spotlight gonna help as track wasnt a Spolight track BUT we asked measurer do we need different tracks. She said NO these are fine. They are not fine and Spotlight wont help as NOT their track. But measuring was done on this track so curtains should hang perfectly if she had allowed for stretching slightly when hung.
Never use Spotlight for curtain measuring. Never!

I think Spotlight is good has some good discounts on Bedlinen and good range of products . Unfortunately the customer service instore and online is terrible . The staff instore try but it’s hard for them too cause they are generally young , new and struggling especially cause they are always understaffed. Theres ques constantly at the till registers . God forbid you need any help with curtain sizing or fabric measurements, or sewing machine recommendations. I don’t blame the staff cause it would be awful working in that environment. Customers can be rude too . I purchased a Semco overlocker just over 2years ago . I purchased that particular one because it’s the cheapest and I’m only wanting the overlocker for very basic jobs . I’ve barely used maybe 10 times at the most . So it’s sat in my cupboard . I recently wanted to overlock my gym Lyra pants and i couldn’t thread the machine . After trying everything, including friends , Ai etc I called spotlight and told them about the Semco overlocker and they said call up online because I purchased it that way
When I did go online they said , I’m out of warranty and they can’t help me . I decided to get an independent repair but I was refused at the repair business s because they said they hated the semco o/l they were more trouble than they are worth . Not a single person would go near it . So now I’m left with a semco o/l that’s basically been used 12 times but doesn’t work anymore and spotlight Instore just passes me off to online customer service and then they say go in person don’t waste your money on a semco over lockers the $300 might look good but do yourself a favour spend another 100 or 2 and get a better machine with its own guarantee warranty so you can go direct

Senna at Spotlight served me and went beyond expectations by both advising and helping to fix a bead bracelet I had. She did not have to do this; but offered her 'fixing' services without hesitation. I am genuinely grateful to her. Thank you again Senna in the Haberdashery Department of Spotlight Nelson.

Trying to order online and I have to put my address and ph number in. Sweet. Invalid!! I have to also sign up for their emailing, that doesn't work either. Messed around for 30 mins trying to make an order. Waste of time. Can't contact a "human" just stuck talking to "ai" bs lol

Spotlight is getting worse online, lazy AI descriptions, bad photos and no way to filter instore listings.