Spotlight Avis 

Senna at Spotlight served me and went beyond expectations by both advising and helping to fix a bead bracelet I had. She did not have to do this; but offered her 'fixing' services without hesitation. I am genuinely grateful to her. Thank you again Senna in the Haberdashery Department of Spotlight Nelson.

Trying to order online and I have to put my address and ph number in. Sweet. Invalid!! I have to also sign up for their emailing, that doesn't work either. Messed around for 30 mins trying to make an order. Waste of time. Can't contact a "human" just stuck talking to "ai" bs lol

Spotlight is getting worse online, lazy AI descriptions, bad photos and no way to filter instore listings.

What the heck has happened to the Whangarei store. Walked and had a bloody panic attack!! Felt sooo closed in and trapped. The store used to be so open and easy to find products. Now I just want to rush straight out!!! It's bloody aweful!! It looks so tacky and feel trapped!!

Made to measure curtain experience. Really bad. The person who came wasnt very helpful. Took incorrect measure. On day of installation it was found out by installer the blind is lot bigger than window size.
On repeated request to get the blind on time due to house warming ceremony and being a guest room.
Very cold response was given. Useless notes and talks and nothing else. Not worth money or time for Made to measure curtains. There are many other places probably would be better experience than Spotlight.

Unequivocally the worst retail outlet in Australia . There is no customer service . The flippant disposition by the floor staff and call centre is beyond belief . This lack of service is experiencing regularly. I have no idea how the Spotlight group manage to survive given the ineptitude and disregard to customer.

Needed help for ordering curtains that was not in online ordering. Called customer service, was promised that a customer service person would call back with secure order option. I wanted to order more curtains. Nobody ever called back. Waited 1 week. Gone elsewhere.

I payed for 2 colouring books got charged $18 for them when the price was $6 for all of them and my sister got the same books and got charged $6.30 for 2 of them as well i just want to know why we got different prices on the same books. WEIRD.

On entering the Ashmore/ goldcoast store i was rudly stopped by a member of staff telling me i could not enter with my small dog who was secured and in a enclosed pram . He ranted about spotlights rules on no dogs in the store wether in a carriage or not . I was highly annoyed at his attitude and the spotlights rules. This dog is although not regestered as but is my personal assistance dog is secured and under cover.extremly well behaved shows no sign of disturbance . I find this rule to be a injustice and predudice when a senior ( not old ) clean respectable customer is refused entry because if this bizzare and preduduce rule and staff that obviiusly take great enjoyment of belittling geniune human beings who struggle with the companies rule which is unreaslic and cruel .this dog is better behaved and quieter than most children .i uderstand this is not always the case with some and rules are made to stamp out the bad ones but i genuenly believe that staff should be more aware of basic human kindness and not be such hitlers . Commonsense and compassion should be allowed to make dections in some instances .
Also without sounding preduce this stores staff have a reputation for being rude and not very helpfull especially the older women and men .

I was in a hurry and grabbed a hand towel from one of those specials bins. The queue was long with only one person serving. I didn't worry about getting a receipt because a hand towel would be only a few dollars and I was in a hurry. However when I checked on-line a few days later, I had been charged $25. For a little hand towel! Spotlight's attitude is that unless you have the receipt, they won't refund the money even if you can prove purchase by showing the card transaction. I regard it as deceptive conduct to have such over-priced items in what looks like a specials bin without clearly displaying prices.

That's the end of my shopping at Spotlight.

I recently purchased eyelet curtains from Spotlight Melrose Park for my new home. The packaging clearly stated a particular length, but after going to the time, effort and expense of installing the curtain rods, I discovered that the curtains were significantly shorter than the dimensions advertised on the packaging and did not fit the space as required.

I returned to the store with both the curtains and the rods to explain the situation. The staff member I dealt with appeared understanding at the time and offered a refund for the curtains. She then assisted us in finding a suitable replacement, suggesting S-fold curtains instead. Unfortunately, there was only one curtain available in-store. She assured us that another matching curtain would be put aside for us and specifically told us to return on Monday after the weekend. She also advised that we would be able to return the rods for a full refund.

When we returned on Monday, the experience was completely different. The same staff member acted as though she had never seen us before and had absolutely no recollection of the lengthy conversation and arrangements she had made with us only four days earlier. Not only had she failed to put aside the curtain she promised, but it turned out the store didn't even have the stock available in the first place.

To make matters worse, she then refused to honour the refund arrangement for the rods and outright denied ever making the promises she had made during our previous visit. We were stunned. After following her instructions exactly and making a special trip back to the store, we were effectively told that none of what she had previously agreed to had happened. It felt dishonest, dismissive and incredibly unprofessional.

The entire situation wasted a significant amount of our time during what should have been an exciting period setting up our new home. Instead of receiving assistance to resolve a problem caused by inaccurate product information, we were met with poor communication, a complete lack of accountability, and customer service that was frankly appalling.

In the end, we had no choice but to source the curtains elsewhere. The experience left us feeling frustrated, misled and thoroughly disappointed. Based on this experience, we will not be returning to this store and would strongly caution others about relying on promises made by its staff.

Attended miranda store ... disgusting location felt dirty . Staff matched the location
.. need close move and reopen this store horrible dirty the centre needs bull drozing staff need sacking ...... no customer service and rude if asking someone for help .as a local go to rockdale much better we deserve better service then this place

Extremely disappointing customer service experience.
As a government school, we recently went through the lengthy process of setting up an account with Spotlight and submitting a purchase order. After jumping through numerous administrative hoops to establish the account and place the order, we were only then informed that delivery was not available. This was never mentioned during the account setup or ordering process and should have been disclosed from the outset.

When I contacted customer service for assistance, I was told to contact the store directly. The store staff had no knowledge of how government purchase orders were handled and could not locate our order or provide any useful information.

I was then directed back to the customer service helpline, where I spent a considerable amount of time on hold only to be told that the operator could not assist me and that I would need to email the Purchase Order Department instead.

The purchase order was submitted two weeks ago, which should have provided more than enough time for processing and delivery. Instead, I have been sent in circles between departments, with no one taking ownership of the issue and no clear communication regarding the status of our order.

For a major retailer, the lack of coordination between customer service, stores, and the purchase order team is unacceptable. The entire experience has wasted valuable staff time and created unnecessary frustration.

Government schools operate under strict purchasing procedures, and we expect suppliers to provide clear information and competent customer support. Unfortunately, Spotlight has failed on both counts. Based on this experience, I would be very hesitant to use Spotlight for future school purchases.

I purchased a frame which was the wrong size and they refused to exchange it. I wasn’t even asking for a refund. REALLY BAD ONLINE EXPERIENCE

Iwas looking for a fancy dress costume so cheap lwass so happy l found one also lwanted bedding donna covers at very good prices l will shop there again

I ordered 6 blinds. I received my tax statement and they have charged me $30 per blind for delivery. $180 to get 6 roller blind delivered . Absolutely disgusting. The blinds were only $202. I tried cancelling but they just refused. Will never buy from them again. Thought I would not go in store as I have the flu. No comparison when I spoke to the woman on the phone. Great customer service for loyal customers!!!!!! . Not happy Jan

I ordered 6m for one window and it came in two odd lengths, it looks ridiculous as you can see the odd join, so I can't use it. Disgracefully another 3 m lot of curtaining came 260cm and a 40cm piece! SHAMEFUL! Customer service is slow and refers to their policy for change of mind. I didn't change my mind, the material is not fit for the purpose I purchased it for and I will seek the assistance of Fair Trading

Picked up a dinner set today from spotlight on the other side of town. I specifically went in today just to go to spotlight. 25 mins there and 25 mins back. Got home to see that there were pieces missing from my set. I presume they have used for display. I called 'the store' which turned out to be customer service in Australia. I asked to be put through to the store to which I was told the store has no phone (yeah right). I asked for them to contact the store to get them to send me the missing items and was told I need to go into the store. You have got to be kidding me? When I was not happy with this they promptly haung up on me. I called back and was talked down to by another staff member who had overheard my previous conversation. She talked over me and refused to help me and then also hung up on me. When a store makes a mistake it is their responsibility to remedy it! Or put protocols in place that they have to check all items are in the box when at the counter. I am not making another trip just to pick up these extra pieces and won't be anywhere near that part of town for weeks at least! Shocking service!!!
UPDATE: Had a call from the store today by an amazing lady called Amanda who went above and beyond and arranged the missing pieces to be shipped to me. This means the call centre made contact with the store to reach out to me after saying they couldn't help me and I had to go in. Unbelievable.

Absolutely disgusted to find out the hard way Spotlight were unwilling to assist with a change of mind purchase simply because of torn packaging, when there were other items of the very same thing were sitting on the shelf with torn packaging. And forgot about trying to call, no one will answer.

Be VERY careful when making an online purchase from SPOTLIGHT.

Most ONLINE purchases CANNOT be returned/refunded because of “a change of mind.”

We’d purchased a (very nice) wall clock that did not suit the location that we were placing it because the colour of the hands on the wall clock did not stand out enough (hence unable to be read) against the lighting in that particular area. Spotlight were not at all interested in a return or in a refund of our money.

Very disappointing and a slight on the brand - BUYER BEWARE!!