Square Health Avis 

This was my first time using the service.
It all went well and the exercises given helped my recovery.
My only criticism would be, it would be very helpful if you could connect to a laptop or computer screen while having the consoltation.
Having a larger screen than my phone would have been very helpful for me.

I had an appointment with Dr. Uppal on the 1st of April and he was excellent, knowledgeable and prescribed me some medication which has helped to treat a reflux problem.

Excellent service. A range of appointment times available immediately. Dr was very thorough and provided a detailed report with recommendations.

Just wanted a GP appointment, joined through the app for my scheduled appointment, waited and waited and waited, nothing. Phone the square heath (the lady I spoke with was super lovely). Apparently IT glitch, she booked me another appointment 45 minutes later. Did the same thing joint again through the app and the GP did not show again. I have them again and all I heard that they apologise for the inconvenience and that they don’t know what has happened, but there are no more appointments for today. I have asked how will they ensure that I will get seen by someone tomorrow if I book an appointment. Overall bad experience, but people in customer service are nice

A very efficient service , quick response , valuable report to build on

The gp is fine but the people at Avova never agree to the claim so its a pointless service. I would give it 1 star if it's about Aviva by its self

This was the first time I used health check (blood test) and the following consultation which was very pleasant and helpful. I am looking forward to the test next year which I’ll remember to take samples in the morning without food to get more accurate results.

Great experience as always

Doctor was very helpful and listened to my concerns. She prescribed me antibiotics which really helped my issue.

It was very quick response and I was given an early appointment.

I had to use the service due to my GP cancelling 2 appointments in a row and I couldn't wait for them to reschedule.
I got appointments same day with Aviva and spoke to the same GP twice a few weeks apart about the same issue, and the GP was lovely, listened to me and very helpful. Would definitely recommend the service.

It was not my first time as a patient going through an online session, but I was impressed by the care and attention I received. My doctor was very thorough and impressed me with the deep knowledge of my issues. The matter was solved in a few days all thanks to the doctor attention to my symptoms.

I’ve used the online GP service several times without any problems. My issues were all straightforward muscular-skeletal and easily diagnosable. However, the doctors were all capable and easy to understand.

Easy to use, online consultation was easy to book and friendly

I did not know what to expect from an online physiotherapy session. The access was via an app and the consultant was selected by reading their biography and availability. Access and service was as communicated and the consultant was attentive, professional and very knowledgeable. Exercises were set through a further app and this app is easy to use. I am so glad I have access to this service.

My experience has been great. The PT has been very helpful, I go to gym feeling great knowing what I am working on. I spoke to councillor with my mental health, and I was surprised how helpful she was. She listened and said things that made me think in why I was feeling low. I have had a great experience using this company.

Doctor I spoke to was nice enough. She said that she would refer me to a specialist after our consultation in mid-November. I left the private health insurance at the end of Jan but at that point there wasn't any sign of having a consultation with a specialist.
In January I went to see my NHS GP about the same thing and they'd arranged for me to have a scan within the same week so obviously they treated my condition with more urgency.
Really disappointed given this was a service I was paying for and the NHS did a far better job for free!

Edit following response from provider:
I asked the doctor what I needed to do next after my consultation and she said she'd do a referral and submit it to Aviva for approval.
I reread the copy of this letter and covering message and in no way was it made clear to me that I needed to take any action to progress my referral.
If this is the process, then doctors need to be able to advise patients accordingly.

A waste of time and money. Haven’t received a good service at all. Promises not fulfilled, consultant appointments very limited and rushed and came away nor the wiser.

The Doctor I spoke to was excellent and very knowledgeable