StairFurb Avis 

As advertised, good support with ordering, easy to fit and quality product.

Great telephone consult. Great ordering process and delivery. However thr digital protractor sent is not accurate so out glass came and was short.

Glad we used StairFurb for our new glass balustrades. They look great. Fairly easy to communicate and order, I liked that we could communicate on WhatsApp, though was pleased I could speak to a human when AI wasn’t able to help me further. Fraser and Jamie were really helpful and a pleasure. Glad we used one of their listed fitters EHS; Dave did a great job, really knew his stuff and was a pleasure to deal with and have in your home. Price was ok, similar to other quotes and they really do look great and modernize the landing. We recommend StairFurb 👍

The order process was fairly straight forward although you are talking to an AI on WhatsApp. A few discrepancies with measurements but this was quickly sorted with emails. Delivery day came and the courier was perfect. When unpacking found the newel posts and baserails to be damaged. Fitted the product successfully with a few amendments. Newel post turned up without a locating spigot (be careful of what you order for what you need) the newel posts come in different arrangements. Paid a separate company to correct. (Problem with online ordering I’m guessing) The fitted product is ok. When contacting the company due to the damage and paint discrepancies the offer was for a pot of paint to be sent and blaming the courier company. Not sure how they can be blamed for a product that they deliver and not prepare. The issues we have are the manufacturing process. Due to the company disregarding the issues and problems we would not recommend. You expect a high quality product for the cost you pay. Rather than a blame game. After sales is not good. Lots of remedial work to correct unfortunately.

All sales and no service.
I saw the ads on Facebook and enquired.
I started receiving the suspicious "50% off" texts the same day and in fact most days since.
Totally gave up on the online configurator as it is clunky and difficult to get exactly what you want.
So I opted for the video call and booked an appointment, and still receiving the "50% off must end tonight" bs
The call came in and I didn't get to my phone within the four rings so missed it. Then I read the text that landed five minutes before the appointment telling me I needed to install 'Google Meet' app.
Whilst trying to install the app on my phone the sales expert called me back with a snotty attitude telling me this wasn't just a phone call it was a meeting. For me that was the last straw. I deleted him followed by the Google App. and still the 50% off today texts litter my phone.
I was genuinely amazed to see the percentage of positive reviews on here and to be honest I'm suspicious of reviews that sound like like adverts simply saying everything was amazing and repeating company sales bullet points.
My advice is to contact a local joinery manufacturer and not a hard sell internet based company like this and definitely read the negative reviews because they don't lie.
By the way I am a self employed carpenter since 1986 and before retiring used to supply the balustrades to photographers for Richard Burbidge stair parts catalogues so slightly up the DIY scale and even I found them awkward to deal with, rude and definitely sales driven.

Update:
Please read the sarcastic smug response below. No I didn’t use you, for the reasons described! And yes I mainly only report bad service as I expect a decent service from companies which is generally true. It’s just the hard sell bad companies that need exposing. I’m not surprised you can’t see your faults.

Precision Production
Looks Amazing !!

Stairfurb made this whole procedure so easy. It took around 1 month from enquiry to installation. An on-line meeting assured correct measurements and our particular requirements. We were sent a digital protractor quickly and sent the measurement to Stairfurb. Stairfurb provided a few installers' details and we had the delivery arranged within a month. The courier rang us, as promised and arrived on time. The delivery to our garage was totally painless. I video'd everything so that I might get paid by Stairfurb for the video. The installer arrived and completed the whole procedure in a day. The increase in light in our stairs are is huge. No more damaged wooden stair rods repainted 4 times. No more wiping away dust from the wooden rods. The glass is easy to maintain. We probably wipe it every few months, so definitely less housework. I wish we had had Stairfurb installed earlier.

So far really good service and from ordering to receiving my item I have had a smooth time of it, the cost was reasonable and the delivery lead time to
Scotland was fair , I think that stairfurb are great I haven't had any issues getting in touch with them
With any query's James was able to answer for me the product consultation video process is ideal as you can actually show them what you mean I felt the staff are experienced we never felt like it was hard trying to show and tell what we were looking for everything was easy, I really recommend giving them a try I think they have options to suit all budgets as well and the fact it's a DIY job that we are doing so being able you to buy the specific sizes and products to fit and do yourself is really great 😊 not having to worry about anything just giving sizes and ordering it with them then leaving the rest to them is great it's been a no fuss easy purchase so far honestly really please I will post pictures once my husband has finished thanks 😊

Excellent company to deal with. Video call to ensure I had the right measurements, sent and angle finder to check the stringer angle, kept informed throughout, delivered on time with great tracking, well packaged, easy instructional video to follow and installed by this DIY’er in a couple of hours. Would highly recommend

The process to order was really straight forward. The Stairfurb team was really communicative and helpful. Overall I loved the end product, really makes a difference to the space and the quality its great.

Found everything so easy from start to finishing. Very happy with the results.

The company were great at checking the measurements, informing us of when the product was ready and the delivery options.
We particularly liked the text communication and the signposting to the videos that helped us to fit our bannisters ourselves. The product is solid, of a high standard and looks great on our stairway. We would highly recommend the company.

First time using this company and they were great from start to finish! I contacted them on WhatsApp via the website, had a video call and ensured my measurements were accurate. Within 3 weeks the new bannister arrived and I assembled it! It looks so good! Lots of nice feedback from friends and family. The wood is solid oak also and not cheap MDF. The price was excellent and the kit was very high quality with simple “how to” instructions! I’d highly recommend them. Well done StairFurb team!

I booked an appointment to have a video call
The call came at my chosen time
We were talked through all the measurements required
We placed the order and given a guide when delivery will be.
The delivery arrived all protected and was such great quality.
The tutorial video is so easy to understand.
From delivery to complete installation just myself to fit it was 3 hours 30 minutes I wasn’t rushing.

Fantastic service ! Was so easy to order , glass and balustrade’s arrived on time was very easy to install with such clear instructions . We also had text messages with help if we needed it . Was so impressed my stairs look amazing !! Very happy customers and can’t recommend enough !

The team have been really helpful throughout, especially with clarifying the final measurements and being happy to jump on a call to sort things out with my installer. I really appreciate how responsive and patient everyone’s been from start to finish, it’s made the whole process much smoother. I’ll definitely be recommending StairFurb to others once the install is complete.

This is an update of my review for a glass balustrade on my landing. Having had it fitted by a carpenter the glass rattles in the grooves in the base and handrail. It's very annoying. I now have to get the carpenter back at extra cost to me to rectify it. This is not the carpenter's fault as he did mention it. The company say it was fitted incorrectly but that's not the case. Because we assumed the glass does expand and contract we didn't know what to do. The company have since advised to use sealant which had they answered my email could've been done on the day of fitting. So not a happy customer.

We've had a great experience using this company and their recommended fitter, F&H Installations. We had a really useful video call to run through the process and Matt from f&h even came to check our measurements. We aren't experienced in DIY but I wouldn't hesitate to recommend both of these companies. We did have a manufacturing issue but this was dealt with and resolved quickly. F&H also did an amazing job cladding our existing stringers and we absolutely love the finished look.

They are brilliant, a little expensive, but very good service and so helpful with. During their video call they spotted things I missed and sent all of the right parts