Starlight Packaging Avis 

2 666
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Hello, We have used Starlight in a number of guises over the years . Pre COVID. Always helpful. Always get smaller numbers of a product which helps smaller concerns. Prices good too. David

L'entreprise a répondu

Noté 5 sur 5 étoiles

The guys at Starlight Packaging are brilliant. Unfortunately the same cannot be said for the couriers they used. Luckily I am near enough that I went and collected from them

L'entreprise a répondu

Noté 1 sur 5 étoiles

Order placed for next day delivery. 1 week later the funds had been taken and the order had not arrived so I chased on the phone and was told it would be with me the following day. Since that day, the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered in the morning and it was processed the same day, very efficient. It was collected by Evri but after nearly two weeks had not been delivered. I contacted Starlight, a repeat order was dispa... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles d'emballage

À propos de Starlight Packaging

Écrit par l'entreprise

Starlight Packaging has been doing business for over 10 years.

We provide a wide range of products that companies or individuals in the food industry would want and need.

We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.

Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products

We sell all over the UK with nationwide delivery.

Also sell internationally to Europe and USA as well as rest of the world.

UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(2 666)

132 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

I ordered and paid 4 days later I rang…

I ordered and paid 4 days later I rang to see why order not dispatched was told they could no reason why it hadn't been and was told it would be sent out next day as I needed it arrived today 3 days later and only partial order the rest would follow

23 février 2026
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Réponse de Starlight Packaging

Hi, thanks for your feedback and we're really sorry for the frustration caused with your order. This isn’t the level of service we aim to provide.

It looks like there were delays in dispatch and then your order was unfortunately only partially sent, which clearly isn’t ideal—especially after you contacted us to chase it. I can see on the system that the remaining items have now been delivered to you.

We truly appreciate your patience and the chance to put this right.

Noté 1 sur 5 étoiles

Made an order paid for express shipping

Made an order paid for express shipping
Waited around 2 weeks and emailed them to ask where my items were, they apologise and looked into it and then I heard nothing. When it was approaching a whole amount of still not receiving my order, or any shipping update,
requested a refund and to be fair, they refunded my money straight away, but the whole experience was more annoying.
Wouldn’t use them again!

29 janvier 2026
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Réponse de Starlight Packaging

Hello,

We’re really sorry to hear about your experience. You were absolutely right to expect faster delivery, especially after paying for express shipping, and we understand how frustrating the lack of updates must have been.

While we’re glad we were able to process your refund promptly, that doesn’t make up for the inconvenience and poor communication you experienced — and for that, we sincerely apologise.

We’re currently reviewing what went wrong with your order and our follow-up process to ensure this doesn’t happen again.

Thank you for your feedback.

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service
Lovely helpful staff

27 janvier 2026
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Réponse de Starlight Packaging

Hello Caroline,

Thank you very much for the 5 stars! :)

Noté 3 sur 5 étoiles
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Réponse de Starlight Packaging

Hello,

Thank you for your feedback. We’re sorry to hear the lids didn’t fit your existing pots as expected. Our lids are designed to fit specific models/sizes, and compatibility can vary between brands.

We’d be happy to help you find the correct size if you would like to send us a sample of the pots you have.

Noté 5 sur 5 étoiles

Good service

Safely delivered on time as promised, what’s not to like. Will continue to use

26 janvier 2026
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Réponse de Starlight Packaging

Hello Sheila,

Thank you very much for the 5 stars! :)

Noté 5 sur 5 étoiles

This was my first time ordering and I…

This was my first time ordering and I was super impressed with the range they had. Definitely be using them for packaging again as I go through a lot for my business

1 février 2026
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Réponse de Starlight Packaging

Hello,

Thanks for taking the time to leave a review. We’re delighted to hear you were happy with the range and we look forward to working with you again.

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, delivery was super quick.

27 janvier 2026
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Réponse de Starlight Packaging

Hello Jayne,

We are very happy to hear that your order arrived promptly, thank you very much for the 5 stars!

Noté 5 sur 5 étoiles

Bought a sample box

Bought a sample box. Delivery was very quick as always, however I was disappointed with the quality of the box as it fell apart. Because of that I didn’t go on to order more. It’s also quite an expensive box once delivery is added. But cannot fault the company

29 décembre 2025
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Réponse de Starlight Packaging

Hello,

Thank you for your honest feedback. We’re really sorry about the issue with the box and appreciate you highlighting it. We’re glad delivery was quick and we’ll take your comments on board.

Noté 5 sur 5 étoiles

EXCEPTIONAL SERVICE RECEIVED FROM MOLLY!

I place my initial order with Starlight Packaging after contacting the company for further details regarding products I was interested in purchasing.

I spoke Molly who was absolutely amazing , she was able to promptly expand on further details regarding the products I was interested in purchasing. I was reassured and impressed by her prompt knowledge and helpful nature.

I was further impressed by the service as my order was immediately processed and delivered the next day!! This level of service is what I would consider as utter professionalism, and this is something that does not happen very often.

I have since contacted Molly today (19th January 2026) to enquire as to whether the Meat Wrapping Sheets I purchased were BPA Free. Molly did check with her Manager whilst I was on the phone, but was unable to confirm the specifications, however, Molly further stated she would contact the manufacturer and call me. Once again, Molly did not fail to deliver, and I received a call within a few minutes to confirm the products were actually BPA Free!!

Thank you Molly xx

20 novembre 2025
Avis spontané
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Réponse de Starlight Packaging

Hello,
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience. I’ll be sure to pass your kind words along to Molly—she will really appreciate it. Thanks for choosing us!

Noté 5 sur 5 étoiles
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Réponse de Starlight Packaging

Hello Brian,

We are happy to hear you were impressed with our service and thank you very much for the 5 stars!

Noté 5 sur 5 étoiles

In this company is cery good…

In this company is cery good communication, quick reply for questions. They provide information which you asked.

5 janvier 2026
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Réponse de Starlight Packaging

Hello,

We are very happy to hear you were impressed with our service and thank you so much for the 5 stars!

Noté 5 sur 5 étoiles

Good Quality & EXCELLENT CUSTOMER SERVICE!

I've had to guess a date when the transaction occurred as I've had a lot on and suffer memory problems but the date isnt important- "It was recent"
I spoke with the company on more than one occasion and this is at least my 3rd purchase with them - as everything has been 100% cost effective. Quality is excellent and the whole experience of purchase straight forward. I recommend you speak with the company for the first purchase just to see why you should trust them- LOL - is the name of their ambassador.

10 décembre 2025
Avis spontané
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Réponse de Starlight Packaging

Hello Gary,

Thank you very much for the 5 stars! We really appreciate this :)

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