Superb face to face customer services, always helpful and the quality of clothing is next level! Shame my child is growing so quickly because despite 3 years of ruthless washing, her Stevensons unifor... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great experience in the St Albans store. It was a busy Saturday before schools went back and the store was full of helpful staff which made buying a full new school uniform stress free. Online retur... Voir plus
Easy to place the order. Prompt updates regarding the order status and quick dispatch; the item arrived earlier than the estimated time provided when ordering .
I have had a very disappointing experience with this company. They sold me an old stock blazer not telling me the blazer had changed for the new school year and my son is very upset to be wearing a di... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'uniformes
- aussi dans
- Magasin de chaussures
- Magasin de vêtements
- Magasin de vêtements de sport
- Magasin de vêtements pour enfants
Écrit par l'entreprise
Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.
Coordonnées de contact
Uniform House, 7 Acrewood Way, AL4 0JY, St. Albans, Royaume-Uni
- 01727 815700
- customerservices@stevensons.co.uk
- www.stevensons.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Excellent and efficient service.
Excellent and efficient service.
Ordered wrong tie, this was easily rectified and new tie arrived promptly.
5 août 2026
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Delivery was quick and smooth
Delivery was quick and smooth. My first order was a wrong size and the returns process was user friendly and I got my refund with no issues. There was also a postage discount for the other order.
5 août 2026
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Réponse de Stevensons
Many thanks for taking the time to leave a review.
The delivery was fast
The delivery was fast. I ordered the items at the beginning of August and they were delivered to me within a couple of days.
3 août 2026
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Ordered long sleeved white blouses
Ordered long sleeved white blouses. Very quick delivery and easy to order.
5 août 2026
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Sophie was fab!
We had a great experience with Sophie! She knew everything there was to know about the uniform we needed and efficient and smiley! Thank you so very much!
11 août 2026
Avis spontané
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Réponse de Stevensons
Many thanks for leaving a review.
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Goods arrived very quickly
Goods arrived very quickly, I had to return one item which was very easy to do. When having a problem with my order the staff where very helpful
4 août 2026
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Visited the Stevensons store in Guildford…
Visited the Stevensons store in Guildford today, started out very pleasant as with my past visits. However one member of staff whose name i unfortunately didnt get was extremely rude. Unbeknown to me and my children - due to the extremely small sign and the fact i was split trying to sort 3 childrens uniform at once - you are not allowed to try on their shirts which is ridiculous really with the price they are charging for them! You may only try the long Sleeved ones they have hung by the changing rooms. However I fail to see what help this is when you want to make sure that the short sleeved ones fit properly. Not only was the way in which she spoke to me disgusting, but she actually raised her voice and told me off. When I apologised and explained we were going to buy them anyway she looked me up and down with a look of disgust and told me that was besides the point and not to touch anymore packs of shirts. In the end I was so frustrated by the whole ordeal that we left without any uniform. And if it wasn't for the fact they are the only stockists of our schools uniform I would not be giving them a penny of my money going forward. Shocking customer service. If you dont absolutely have to shop here then I would avoid at all costs.
10 août 2026
Avis spontané
Réponse de Stevensons
Thank you for taking the time to share your experience. I’m very sorry to hear about what happened during your visit to our Guildford store.
Whilst we do have restrictions on trying on certain packaged garments for hygiene and stock-control reasons, this should have been explained to you politely and respectfully. We certainly do not expect our customers to feel uncomfortable, embarrassed or spoken down to when visiting one of our stores, and I’m particularly sorry to hear that this happened while you were trying to organise your uniform.
I can completely understand your frustration, and your complaint will be passed to the relevant team to review with the store.
Please accept our sincere apologies. This is not the level of customer service we want our customers to experience at Stevensons.
Kind regards,
Stevensons
Excellent serviceMr
Excellent service, from ordering to delivery.purchased school uniforms also really top quality.
3 août 2026
Réponse de Stevensons
Many thanks for taking the time to leave a review.
The cost of a boys blazer is…
The cost of a boys blazer is extortionate and then added delivery cost on top of it. We had no choice but to get it from this company. It would have cost nearly £30 cheaper if we could have bought it from the previous company
10 août 2026
Avis spontané
Réponse de Stevensons
Thank you for the time taken in leaving your review.
Multiple factors are taken into consideration when delivering a pricing structure, including the composition of garments and cost of production, alongside ensuring that we meet the individual requirements of the school for their desired aesthetic. All these points contribute to the sale cost of an item, and we are sorry to hear that you find our current pricing to be unreasonable.
All our products are regularly price reviewed by both Account Managers and schools, and we are always working to deliver cost-effective products where feasible.
We appreciate your feedback and will ensure this is taken into consideration during future pricing reviews.
Kind regards,
Stevensons
Réponse de Stevensons
Thank you for leaving a review.
I can see that our customer service team has been in touch regarding your delivery that was delivered on the 5th of August.
If you still require assistance, please reply to their email, and they can support you further.
Kind regards,
Stevensons
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Réponse de Stevensons
Many thanks for taking the time to leave a review.
Great assistance when visiting your St…
Great assistance when visiting your St Albans store
3 août 2026
Réponse de Stevensons
Many thanks for taking the time to leave a review.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.