Stone Warehouse Avis 9 961

Quick and professional service

Good choice of materials. Good advice on delivery and costs.

Excellent professional service all round!
Competitive price and friendly delivery driver

Easy to order and delivered on time. Product is excellent quality.

Appalling service.

Over two hours late on a paid for timed delivery slot. Mistake 1.

When the order did arrive it was one bag short out of ten. Missing bag had been left at first depot (not the final haulier’s fault). Mistake 2.

Tried to push for delivery of missing bag the next morning - it arrived mid afternoon next day. Mistake 3.

Customer service polite but totally intransigent ‘If we paid compensation on every late order we’d never make any money’ says it all. In other words, they gamble with timed deliveries and service failures must happen a lot. They revert to the small print when challenged and that makes the customer service infuriating on top of the service failures themselves.

Crazy operating model if they either do not know or do not check that their partner pallet haulier companies cannot fulfil their advertised proposition in the first place or they cannot hold them to account for something that should be in the contract to be able to uphold the proposition. It should make no difference where you live - the end to end system should be designed to meet the advertised proposition for any given postcode (with the exception of unexpected traffic or weather catastrophes).

Had they even offered me one free bag out of ten (on a £2k) order, and admitted responsibility for getting it wrong I could let it go, but they really misjudged how to recover from three mistakes. And in doing so made a fourth. Would not recommend.

Great service provided - easy selection online, very competitive price and extremely quick delivery - really pleased

From ordering to delivery was great very fast and efficient and the products arrived with great drivers who to were very helpful thank you

Pallet of bags of Slate arrived on time and delivered to drive way. Were as expected size chips 20mm.

Totally happy with the service, would definitely use this company again value for money...

Great choice of products, easy ordering process and my order was delivered on time.

Purchased Cotswold stone chippings
Excellent delivery and on time, however wrong size product sent to what was ordered.

Good choice of products. Ordered a few samples which arrived promptly and a decent quantity to get a good idea of how they would look against our paving slabs. Decided to order a bulk bag and 21 individual bags of the Nordic mixed quartz which were delivered with no problems.

Brilliant.. good process and good delivery service.. no complaints

Product was exactly as advertised and similar size shape as in their photos. Delivered on time.

Excellent service from ordering to delivery

Stones were great but delivery schedule not so. Arranged delivery for Wednesday which I had to chase in afternoon then Stone warehouse called to say it would be Thursday morning then delivery came mid afternoon
Stone warehouse great

The purchase was simple and the delivery very efficient, I couldn't believe how quickly such bulky items came were delivered.

It was a very simple process to order the gravel I needed for my project, the gravel calculator was super useful and was very accurate. I wasn't sure how close, the truck could get the gravel to my house, owing to the carpark being like the surface of the moon, and it being dropped off with a pallet truck, but all went well.