SunTrust Avis 184

Suntrust is by far the greatest bank I've ever given my business to! I can't speak to the negative experiences others have had but from the convenience of branches being everywhere to the helpful customer service I can always find what I need. I used to bank with Wells Fargo and anytime I needed to visit a branch it was an act of congress to find one and even worse of a wait to get service. Also, many banks in the past have allowed my accounts to overdraft and then charge me a ridiculous fee for each transaction! Suntrust showed me right from the beginning how to set up my account so that can never happen! If you're looking for a bank that has supreme availability and is happy to help you when you have a problem, go with Suntrust!

I've been trying to close two account since my brother has passed away. I've taken the copies of the death certificate and letter showing I'm the administrator on the estate twice but they can't find them.

SunTrust intentionally makes monetary moves in your account to create potential for overdrafts to enable them to charge a fee. I made a deposit and their system put it in twice. I noticed and immediately called them. It was 2 days later they corrected the error and then 5 days after that removed the original legitimate deposit just before my house payment and truck payment posted leaving a balance far less than accurate. I again called immediately and had some choice words. The next day the deposit I had made was once again credited to my account thankfully before my house payment and truck payment posted, but it was only because I called then it on in. Otherwise they would've allowed both to post and charged me a fee for each payment I had made.

SunTrust is the worst bank ever. I have accounts with them for more than 20 years since before they were SunTrust. I did run into some rough financial times due to a divorce. But I have recovered since. I am a home owner once again. I am a federal employee with a steady income. I applied for a credit card and they denied me. CapitalOne approved me with a much larger credit limit than I was hoping for. I decided to close my savings/Checking account at SunTrust and opened a checking account with CapitalOne. I haven't closed my SunTrust account yet. I don't know if I am just a small fish for SunTrust but I am definitely feeling the love at CapitalOne. I plan on closing my account at SunTrust in 2021 and never do any kind of business with them anymore.

I had an amazing experience opening my business checking account with this company! Thanks Amanda!

I make over 500k a year I have 80% equity in my home with a credit score of 800 plus and they denied me a heloc. So insulting they are stupid

I have had the absolute best experience with SunTrust at every interaction.
They are friendly, capable, accommodating, just the best service I have experienced in any establishment.
I highly recommend using Suntrust for your banking needs.

As most of them say, bank ANYWHERE else.

Opened the account online because of my work schedule. I only opened the account to have access to mobile deposit.

Opened the account.... enroll in online banking.... account doesn't exist. Call the service center, speak with two different agents. Neither understood english enough to help and kept using the same prompts that made no sense as a response to my question, thus the statement they didn't speak enough english to help.
One says call back in 3 days.

So on day 3 I call and get someone who says yeah I see your checking and savings and I'll attach it to your online account. Great... I figure its a bank this part is over now its just money going in and out and I can deal with them.

Then we get to today. I go to deposit my payroll check. The screen states deposits made before 9pm with be available the next day
I make the deposit, then I get an email, sorry there is a hold on your check until 12/01.
Mind you I wasn't given any notice of this.

So I call two of the local branches where they says sucks to suck nothing you can do about it.

So here I am not being able to access any of my paycheck for the next 11 days.

I will close this account the absolute first second I can.
This sham of a company should be sued five times over and shut down. Shady business.

Why the f*** do they have different lines when you call them? Usually they just put you through to a representative and sometimes they want your SSN BEFORE anything else. What the hell is that supposed to be for?! Why would I give their answering machine my freaking SSN if they don’t even know why I’m calling and there is no real person involved?! This is ridiculous. Also, the app glitches a lot, they stop many payments just randomly (algorithm sucks) even if it’s amazon or something, Zelle in the Suntrust app doesn’t want to send money 70% of the time, it’s ridiculous. I wish I was with Bank of America even though they charge you and suntrust doesn’t.

As an International customer it is actually painful dealing with these clowns and muppets. They block your card/account willy nilly claiming fraud protection. They refuse to call my number as it’s international so if they did then they could so easily confirm that the transactions were attempted by me. Serious call charges to call them. Biggest bunch of cock wobbles going. LET’S SEE IF THEY HAVE THE BALLS TO SORT THIS OUT

In late March 2020, I noticed that my credit score at TransUnion and Equifax dropped 100 points. As I reviewed the report I saw that my outstanding bank loan was double what it actually was. Then I noticed that SunTrust had sent into the credit bureaus a closed Home Equity Loan from 2015. They showed the account as open and having six figure balance.

I called the SunTrust to get this sorted out and after clocking 18 hours of phone time being passed around like a Raggedy Ann doll, I finally got a Customer Service Agent to admit the account was closed and they would get this sorted out with the Credit Bureaus, . Three weeks later, still no correction on my credit score with the Credit Bureaus. I called them up again and spent another six hours being passed around from one CS Agent to Another. Each one having no record of my calls from three weeks before. Folks, this is a horrible, non-responsive financial institution that couldn't care less about resolving errors no matter how much impact it has personally on their customers. Customers mean nothing to them. I have been a customer of theirs for over 35 years. Means nothing. I would avoid them like the Corona Virus. They are completely irresponsible and their banking license should be pulled based on the extremely poor disregard they have for their retail customers. Instead of spending another hour dealing with them, I am now spending half that time filing complaints on every consumer review. Perhaps with enough complaints they will get the idea that one bad review is equal to 10 lost customers. My advice to you - pick any bank with a blindfold on and throw a dart. I guarantee it will be better than SunTrust now Truist.

After they closed my account for no reason! Because they want me to come into a branch which the nearest is in a whole different state! They sent me an empty check for my account funds and I lost nearly 200$! Con artists and scammers!

Illegal debt collection practices. Do not bank with suntrust.

Everytime I call Suntrust's customer service line I am always directed to the same woman with the same tone of voice. She has a thick accent that you cannot understand, she repeats herself over and over after you tell her that you do not understand. I am seeking to switch banks due to the fact that this woman has not been able to help me on countless attempts. I have asked to speak to another team mate before and the other representatives have been so fantastic and asked why the other teammate was unable to complete such simple requests. I wish had this woman's name so she knew how much of a disservice she has done for me. Suntrust in general has been lacking support.

Thieves and con artists. Improperly charge fees left and right. Poor leadership, poor service and an overall abomination of a corporation. Suntrust is a sham of a bank that probably should be shut down by regulators for repeated illegal operations.

Good perks and options but an ordeal to add or remove someone from account. Some local banks offer good service, others are awful. Lots of pop-up internal ads each time accessing online. Some settings modifications are not userfriendly.

Had a great experience setting up an account for my Mom's estate. Great customer service!

I had my identity stolen during a move, and we quickly discovered this when a checkcashing place called me, suspected fraud. We immediately called the police and called SunTrust to warn them that the ID thief might try to use our bank account information at a different store. This was around lunchtime on Friday. We asked them to lock the account until the police caught the guy (which they did a few days later). The Fraud agent at SunTrust noted this down, but then over the weekend, the thief was able to buy several new phones at AT&T and, according to SunTrust, the fraud department isn't staffed over the weekend, so no one was available to deny the charges when they came through.

Luckily, with the police report, we eventually got the money back from SunTrust a few weeks later, but I was amazed that the Fraud department had no way to automatically stop the charges coming in to a compromised account.

bank is always accurate online and it's a Dependable place to temporarily put your money

From the paperwork it takes to open an account to how the app works. Everything is outdated and the processes are slow. When opening a business account there is a ton of friction to try to get the information you need to see the transactions. The overall problem is that not everyone at the company is on the same page. From the local rep to the people that you talk to online, no one knows the standard procedures to resolve a problem. They need to work on customer experience if they want to compete with the big dogs like Chase.