My elderly mum who is 83 and mostly bed ridden had supanet a few years ago but changed provider. un be known to us supanet has kept taking money out of her account even though she hasn't used supanet... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Using the chat, was easy, quicjer response than trying to make a phone call. Although my preference is alwats to speak to a person than than a messenger chat. The assistance was good, and my issues... Voir plus
L'entreprise a répondu
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on m... Voir plus
L'entreprise a répondu
My wife’s email account had been hacked and her incoming mailbox filled to its limit with automatic rejection messages from various mail servers. Initially, a tech support lady called Pooja explained... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Coordonnées de contact
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, Etats-Unis
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,1
Bien
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very prompt and efficient.
Very prompt and efficient.
Understood the issue straightaway and resolved it in a few minutes. Excellent service!
11 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Rachel was really helpful
Rachel was really helpful and was able to get my internet up and running again.
10 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Spoken with Harriet on a Sunday as Wi-Fi was down she helped me along the way to get it back running. Professional and resolved my problem
Spoken with Harriet on a Sunday
10 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Harriet was very helpful and gave all…
Harriet was very helpful and gave all the info I needed
8 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
V helpful matter resolved
6 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
I wanted to check on my supanet terms
I contacted supanet chat as I wanted to check my broadband terms as part of a wider review of utilities. It was lovely to find a real person on the webchat and not a bot, Harriet quickly got what I wanted and offered to email me with the information I wanted. This was friendly and efficient. She also second guessed I might be thinking of leaving the service and advised of a better deal - again, this was friendly and no pressure.
6 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Quick responses to my questions
Quick responses to my questions. Great customer service. Very pleased with the outcome. Thank you
6 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
100% amazing costumer service
100% amazing costumer service. Harriet was so helpful and kind.
6 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Quick effective webchat resolved my…
Quick effective webchat resolved my query
6 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
great and sorted out my problem
6 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Hard to get contact by phone but the…
Hard to get contact by phone but the chat line was great
5 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great help very quick and sorted…
Great help very quick and sorted problem straight away
4 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Fast response and actioned my request…
Fast response and actioned my request immediately
1 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Previous landline phone number returned to us!
Recently changed service provider to Supanet for both landline phone and Internet. Unfortunately this meant that we lost the landline phone number that we had (albeit with prefix numbers being added as exchanges were automated over the years) since getting married in 1978. We requested the reinstatement of our previous phone number, and while it took a few weeks for our previous service provider to respond, the previous situation has been restored. Thankyou Supanet.
1 novembre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
problem sorted
31 octobre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Easy to talk to
Easy to talk to and request new contract, online service works well as everyone is all too busy to call nowadays. Would highly recommend.
28 octobre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very efficient
Very efficient, easy to get through - online chat support.
25 octobre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Happy with the service
24 octobre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Good service.
23 octobre 2024
Avis spontané
Réponse de Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
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