The order I placed in June was not dispatched due to unspecified delays, and I received my partial order in August. All communication with the company was met with apologies but no clear explanation o... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Even though there was shipping issues , the company delivered an excellent product and were courteous and kind all the way through . I would definitely carry on buying from them again and again . Cust... Voir plus
L'entreprise a répondu
Three dented tins , and a refund received for only one of them and order of bleach cancelled. Dented tins are a potential health hazard. All three tins received were dented and yet only refunded for... Voir plus
L'entreprise a répondu
First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use... Voir plus
À propos de l'entreprise
- Boutique de produits diététiques
- aussi dans
- Association de commerce équitable
- Magasin d'alimentation bio
- Service de commande de repas en ligne
- Service de fitness et nutrition
- Supermarché
Écrit par l'entreprise
Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦
Coordonnées de contact
Unit 3, Dalton Works, Deal Street, BD21 4LA, Keighley, West Yorkshire, Royaume-Uni
- 01274642111
- info@superfood-market.com
- www.superfood-market.com
2,5
Bas
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Service
Great service, timely communication when a product I ordered was out of stock with a prompt refund and a speedy delivery that was very well packaged.
9 février 2024
Amazing customer service
Amazing customer service, very friendly and quick to respond. Great range of products at better prices than elsewhere. Will continue to buy from here.
22 février 2024
Avis spontané
Easy to use website and great products.
Easy to use website and great products.
Thank you 😊
9 février 2024
Good stuff!
Good choice of products, good prices, well packaged, good communication - what’s not to like? Plus a lovely email for being a repeat customer. I will be buying again when I’ve scoffed all the delicious goodies I bought this time!
9 février 2024
Products are perfect
Products are perfect, ordering easy and delivery speedy. I also prefer that I am supporting a smaller family business
24 février 2024
Avis spontané
Really wonderful to find an online…
Really wonderful to find an online store with such an amazing range of products - well done !
19 février 2024
Avis spontané
Great products
Great products, fantastic customer service and communication. Competitive prices.
20 février 2024
Avis spontané
What a nice independent retailer
So far I'm very satisfied. They very really quick to answer my question, got a 10 % off code, the website works well, the prices are competitive. I'm still to receive my order but so far all has has gone smoothly.
19 février 2024
Avis spontané
Majority of ordered cancelled and very late
Placed an order om 8th Feb 2024 for various items totalling over £50. Six days later...I get a notification stating half my order has been refunded, and annoyingly the main item I wanted was refunded... with no explanation, no courtesy phone call, no alternatives nothing? Plus my order is only meant to take 3-5 days to deliver so why am I receiving this email notification on day 6?
Then on the 19th Feb, a full 11 days later my partial order finally arrives.
I won't be using this company again when they cancel the majority of your order without contacting you and it takes nearly 2 weeks to arrive.
19 février 2024
Avis spontané
Réponse de Superfood Market
Hello,
Thank you for sharing your experience with Superfood Market.
We are really so sorry that you had a poor experience with us. We have taken your feedback on board and will be discussing it at our next customer success team meeting.
In the meantime, we would love the opportunity to put things right for you and therefore have reached back out to you via your support ticket.
Where possible we will do whatever we can to correct our shortcomings. We hope to work with you to fix things to your satisfaction as we really do not want to lose you as a customer.
We look forward to hearing from you.
Kind regards
Emily Taylor
Customer Relations Manager
Great first experience
Great first experience imonline and this is a gift for a lady I work with. Great site and easy to use. Will recommend.
14 février 2024
Avis spontané
Just what I wanted
Just what I wanted, at a great price and also discounted for bulk order.
14 février 2024
Avis spontané
Excellent communication skills
Excellent communication skills, fabulous products fast delivery. Pure salt from Sicily no messin with this stuff --- love it
12 février 2024
Avis spontané
Fantastic service from start to finish
Fantastic service from start to finish. I live remotely and so finding unusual products can be challenging.
All the products I wanted in one place.
Easy to navigate shopping experience.
The communication was excellent and the package and delivery was amazing. Will definitely use again.
12 février 2024
Avis spontané
Great service
Great service. The cereal I ordered was really good so I've ordered some more plus a few other things. I like the fact that they care deeply about their products, where they come from and the effect on the environment. Recommend taking a look and subscribing.
8 février 2024
Avis spontané
Fabulous price and communication
Fabulous price and communication
I love that they are a small family firm - we should be supporting these firms more than ever now!
10 février 2024
Avis spontané
Super easy to buy what you need
Super easy to buy what you need! Thank you, I really appreciate being able to buy produce I can't buy elsewhere. You must have built your offerings from only the best suppliers. Thank you!
8 février 2024
Avis spontané
Best ketchup?
This product really good, but difficult to find in any supermarkets, nice friendly welcome and explanation of the goals of the company, happy
9 février 2024
Avis spontané
Fast reliable service
Fast reliable service. Cheaper than elsewhere. Would use again.
31 janvier 2024
Avis spontané
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