Sutton Park Group Avis 

This is our second car purchased by Dacia at Sutton park and the service was every bit as good as our first visit.
There are no pushy salesman it’s relaxed and friendly welcoming atmosphere .The purchase was easy and a pleasant experience the staff work to a high standard of care nothing is to much trouble they are helpful and professional you don’t feel rushed it’s a fantastic place to buy a new or used car and would highly recommend them to anyone thinking about buying a car we are very happy with our car and would not hesitate to go back to Dacia Sutton park .
Well done everyone at Sutton park but especially Gavin your a star thank you so much for all your help.
J&S Marsh

I am a repeat customer of Sutton Park Kia. This is the 3rd car I've brought from them brand new. They are so helpful, professional and thoroughly pleasant individuals. Aaron, who has just completed my latest purchase, has been a complete star! My new car is beautiful and I am delighted with the way that from the start of our relationship (since 2017/18), the garage has really looked after me. I just email them when I need something and they it sorted so quickly. The get in touch periodically to check that everything is in order with the car. I trust them and am delighted that I have this relationship with a car dealer. It really makes changing cars a breeze! Thank you Sutton Park! Thank you Aaron!

We collected a Nissan Qashqai end of April.

I won't go into details but having had two previous Kia Sportage cars from the Chester Road, Sutton Coldfield branch this third purchase was a little challenging BUT I wouldn't hesitate to buy a 4th and 5th car from this Kia dealership !

Absolutely outstanding customer service from their Sales Manager, Sean !

Such a credit to this branch, even when he had to be off unexpectedly he was straight back on the phone to find out how everything was going, very genuine and really went the extra mile in his busy schedule to ensure we were happy, I also had a fab Kia Stonic to race around in until our car was delivered back to our door !

Under this man's leadership our experience was great 👍 and I'd like to thank him very much for his care and attention !

Just bought a new Dacia Prestige from Sutton Park Group in Tamworth and i am very happy with the service I received and my new car which seems packed with features for the price. Particular thanks to Steven Bradbury who kept me updated throughkut

Unorganised complaint system.
Lack of high quality customer care
FAULTY CAR
SIX months unresolved
Rude staff members
In my opinion I have received horrendous customer service from the Sutton park group The Kia ceed that I brought is in an awful drivable condition below a satisfactory quality, which was the case BEFORE point of sale. After purchasing the car, I have visited the Kia Sutton park group garage FIVE times to investigate and repair this issue.
After being told after each visit the issue as resolved but it clearly never was. I sought a second and third opinion from a mechanic who highlighted issues. I informed Kia on all occasion but no repairs where made.
This issue has been ongoing since November 2021. I wasn’t seen to with the straightforward and speedy complaints system that your code of practice progresses. I had waited now six months, made six monthly instalments on a car that is UNSAFE to drive.

Just picked up my car from Sutton Park Group Warwick- fantastic experience. Gavin was very professional and accommodating in helping me find the ideal car for me. highly recommend.
AR

This is the the second car I have purchased from Sutton Park Group Stourbridge. On each occasion I have received excellent courteous service from Naweed Hussain. Nothing was too much trouble and I would highly recommend. Stella Wase

Picked my new car up yesterday from Sutton park Coventry was extremely pleased with the service I had from Andy Docker nothing was to much trouble I have had a number of new cars from Sutton park and always go back as the service is excellent 10/10 thank you !

I've just collected my brand new Dacia Duster and my sincere thanks must go to Leo Di Placido for making the whole procedure so easy and stress free. The ongoing communication was professional yet friendly throughout.
Being no expert on the technical side, it was so good to be treated with patience and dignity, especially as personal circumstances and medical commitments had to be taken into account. If I could give this review 10 stars it would be well deserved.
Thanks again Leo - you're a star!!!

Recently bought a used car from Kia Coventry and the salesman Adam Wall was very helpful and made the whole process very easy. Thanks Adam!!

Thank you for all The brilliant service and thanks for Steve Bradbury for all his help very professional

Renault Tamworth I shall be recommending you 👍

My experience with this company is not very good! I read some of the reviews and the good ones I just wonder if they were lucky. 2 different retailers in the Birmingham area and all they want rip you off and they go the extra mile for it.
I nearly accepted a car where they forgot to get the extras I asked for and I was still being charged for them...

Stay away from this company!
Their business model is borderline illegal, they finance deals awful and they lie to you, on my case, on several instances.

A massive thank you to Steve Bradbury for helping me with my purchase of a Suzuki S-Cross. He is a credit to Sutton Park Group, with his professionalism, knowledge of cars and excellent customer service skills. I have always been impressed with the customer service at Sutton Park Group, but he has taken it to another level. I will definitely keep on recommending Sutton Park Group to friends and family.

A massive Thank you to Aaron at the Kia branch Sutton Park, he is very friendly and knowledgeable and made the whole process buying my new car so easy! Also He was so reassuring as I was changing to an automatic from a manual! He has made follow up check ins to see how I’m getting on too!! I’m absolutely thrilled with my new car! Highly recommend Aaron for all aspects of purchasing your next car!!

Fantastic experience with Gavin and the team in purchasing my new vehicle. Always on hand to answer questions and I trusted their input. Would fully recommend them.

**UPDATE** to my previous review..
So after speaking with Kaleem, we gave Sutton park Kia a second chance to repair the fault with the car (knocking and whining noise when turning the wheel left or right at slow speeds). We had arranged to drop our car off at the Sutton park kia in Sutton Coldfield on the 18/09/2021. The fault was confirmed and was told the steering rack is faulty. On the 16/10/2021 we collected our car after being told it had been repaired and was ready to collect. Upon collecting our car I noticed it hadn't been cleaned, bird poo, dry leaves and dirt were present also the staff member didn't know i was coming to collect the car and I wasn't given any documentation with regards to what repairs had been done, when I asked about the repaires the staff member didn't know. During the day after driving the car around, I noticed the whining noise was still present, I emailed Kaleem on the same day (16/10/2021) and explained what had happened, asked for documents to be sent to me of the repairs and that I will be taking the car to a VW main dealer to have it looked at. So I booked in with a VW main dealer on the 20/10/2021, who after doing there investigation reported the steering rack motor and wheel alignment were the cause of the whining noise and the repair cost would be £2689.90. I have emailed Kaleem 3 times since the 16/10/2021 and have had no response. I now want to reject the vehicle as Sutton park kia has failed to repair the faulty steering rack on 2 occasions.
**UPDATE 3**
Have had a response from Sutton Park Kia who have stated they disagree with Johnsons VW in Sutton Coldfield as they have stated on the investigation report "suspect noise coming from Steering rack", and is not confirmation the noise is being caused by the steering rack. And according to Sutton Park kia the steering rack was replaced, And they want to get a second opinion by taking it to a VW dealer which I've already done. I now have to wait another week as told no technicians available till 30/10/2021. This is absolutely ridiculous we have had this car for about 10 days since we brought it the rest it's been with Sutton park kia.

They were extremely helpful and patient with me whilst buying my first car. James B served me and made the whole process a lot easier and helped me understand how the process worked as well as understanding how to best navigate the insurance as well. Would definitely recommend buying a car from these guys

I went to Sutton park Renault because I had moved house so I thought I would give them a try with servicing my Clio which coincides with the MOT. I rang them up and a lady told me my quote.
I have said to them the Bluetooth isn’t working properly because when the cars moving it sounds like you’re in a bubble.
The Clio went in yesterday:
-They have told me they have found nothing wrong with the Bluetooth which is absolutely a lie!
-Despite what I told them and protested the lady was saying (who had left Sutton Park) they have overcharged me about £60 and they said they ‘couldn’t do anything about it’
I have said to them this is the last Renault I buy and for the next Service I will avoid them like the plague
A very disgruntled customer

Process all very simple and straightforward the car we purchased is in great condition and most importantly Mia was very friendly and informative. Best car buying experience I have ever had. Many thanks