Swiftqueue Avis 

If I could I wouldn't have even given this service a 1 star rating. Had my blood taken on Thursday, the 'nurse' that did it really needs to be re trained. She was very rough with the needle as a a result, my arm is very bruised and sore.

Staff at a very famous hospital in London has worst manager and day running supervisors
They do not accommodate patients instead their ego comes in to them harassing cancer patients by sending them elsewhere without making a proper assessment
Wrong staff in wrong supervisory post
Area manager is the worst person to organise the service under his supervision
The phlebotomist are very helpful but their supervisors and area manager is worst. I would give less than one star to these unemployable staff

Very difficult to book test on this site. It does not allow to choose the time and date. This site should be reviewed and a new system which is friendly user should be used.

Impossible to use this website to book a simple blood test !
Has the NHS gone mad ???? This use to be so simple to get as you used to just walk in and take a number and wait your turn .... "SIMPLES"
Not any more.. talk about making this so complex to book with the correct time and hospital .
Not fit for purpose .
Go back to the old way as its much better the patients its intended for !

Absolutely DIABOLICAL!! Swiftqueue's website is very hard to navigate. The previous NELFT booking system was so EASY and straightforward compared to this new system. WHY make things so much more COMPLICATED?? Disgusting web design, most probably to make things so difficult nobody can arrange a simple blood test!!

If there was a zero star rating I would have given.
Impossible to use.
Can’t log in. Signed in. Password incorrect. So selected change password. Nothing sent to email. Tried to create account. States I already have one.
Then tried to re-register using another email account. Tried to enter mobile phone number. Wrong format. No prefix for the Uk plus will only accept 6 numbers.
Gave details of my GP surgery. Sending me your areas far away.
Lost an hour of my life I will never get back 😡

Would have given no stars if I could!
What happened to the efficient NELFT site, I used to easily book an appointment within a week or two, then would check the site regularly and usually get a much quicker appointment ( probably a cancellation) no chance of that now just a very confusing system and seems a 3 week wait is usual 😡
Wonder how much this is costing the NHS letting this company run this system

Whoever was responsible for introducing this system should be publicly named and ridiculed! (Bring back the stocks!). My wife was requested by her GP Surgery to get a blood test. In order to do this, she needed to register with Swiftqueue. A painful process that involved several attempts and several trips to the receptionists at her GP Surgery. On each attempt to register, you first "book an appointment" for a blood test. However, after finally getting registered, no confirmation of the appointment is received. One month has now passed and she still has no blood test appointment confirmed. It was much simpler when you could call the hospital / clinic directly to book an appointment (even if it meant hanging on the phone for ages). We now have to go through a middleman (no doubt very expensive) - Swiftqueue - that appears to be worse than useless.
It should NOT be this difficult to book a blood test!

complete junk , for some reason it thinks i am in Ireland . this is the state of our NHS

This has to be the most useless booking platform ever created. They're perfect with dissatisfying customers with their untrained customer service rep. What a SHAME!!!!

Rubbish!!! Been trying to get an apt since July!!!! Even called to see if there are specific dates available. The woman hung up on me after waiting 20mins! Some on us have work to go to! Constantly refreshing and noting available! Ridiculous system!

Trying to book a blood test appointment through swift queue is hopeless. The site is clunky and illogical. It’s very difficult to find blood tests in a certain area. Constantly having to go back to the start page. It doesn’t present the information you need to make a choice. The lack of blood tests is probably not SQs fault, this maybe down to Havering GP services. However, SQ is just such a badly designed system.

This company should not be given NHS contracts to manage appointments. Whoever commissioned them clearly has no idea about software. The interface to book appointments is buggy and clunky, probably hasn't seen a software update in ten years. It's also not fit for purpose. For example, today I can't actually book a blood test, as the only appointments showing are hours away from where I live and the list refuses to update with locations near me. On other days you have to endlessy scroll through a very long list, which only shows in alphabetical order of the pharmacy name. Location doesn't work even though enabled in my browser. The map doesn't work. I could go on...

Cannot give a zero star review, so they get absolute minimum.

Think on this. Having to give your passport or driving licence just to arrange a blood test! That's the insanity of swiftque - a complete joke of a site.

I'm guessing it's all down to the insane online safety bill brought in by that traitor Starmer. How naive to expect to arrange a simple blood test through your doctor - suppose the GPs want to keep more of their 150k+ salaries, so stuff the patients - they no longer matter as it stops the gp buy another jag!

You then have to take a photo of your passport - good luck if you don't have a passport or a driving licence, good luck if you struggle keeping your hand steady - remember all of this is just to book a simple blood test!

Then you have to wait up to 3 days, just to have the photo rejected, because the AI cannot read characters on a 4k picture!

Then you get a tel num to ring, but because the site was designed by an infinite monkey cell, you are stuck on the phone for over an hour!

As a former software guy for a living, the entire team needs firing. There is NOTHING good about this joke of a site, and I dread to think how much tax payer funds were wasted over this.

ALL of this labour party fault

I tried to register but the system asks for a medical card number rather than a NHS number which everyone uses now. My medical card was issued in 1977 and their system does recognise it. I have tried to register a contact form but the syatem just d.oes not work. I'm afraid Swiftqueue is hopless. Can someone ring me to explain how I can register with them.

Swiftqueue should be prosecuted under the Trades Description Act. "Swift" it is not. NHS has given Swiftqueue a monopoly over booking appointments ( I believe?) . This should be presented to the Monopolies Commission ( renamed to Competition and Markets Authority CMA) After being given an appointment in 2 weeks time for a blood test, it has been "rescheduled" for a further 2 weeks. So a total of one month's wait for a blood test ordered by my GP. No explanation is given for the rescheduling. There is no channel of communication available to speak/email Swiftqueue to ask... a) why an initial wait time of 2 weeks for a routine blood test ( it used to be a walk in service, with waiting time average 20 mins max ) and ....b) why does a scheduled appt. need to be rescheduled? How can Swiftqueue be made accountable ? Are we funders of the NHS not entitled to see the Terms of Engagement / Service that Swiftqueue is required to provide?

This is the worst booking system for trying to book a blood test there was absolutely nothing wrong with the previous system 100% perfect the new system is not user friendly ive just wasted 45 minutes of my time and still no appt and when telephoned them the recorded message said they had so many calls they couldn't take anymore so call back another time. Shut this useless system down.

This service is among the worst I've encountered yet. The only options for blood tests are miles away, waited 3 weeks for the appointment to be turned away as it's outside of my area, at the cost of a day off work and travel. Finally got an appointment at a local clinic which was canceled and no alternative offered. There are no clinic options online that will see me and the phone line doesn't get answered. This service needs to be brought back to the public before they cause serious health problems for people.

Rating this 1 srar so I can leave a review.
Honestly this is the worst ever appointment booking system.

Only one appointment is offered at a time absolutely no other option or alternative is available and until another person accepts it there is no other option made available.

My hairdresser offers a better service.

This service should be shut down.

Its so bad, id prefer to actually walk in to the Plebotomy clinic and take a numbered ticket or just sit and wait to be called and risk being told to go home.

Its that bad, they purpisely dont provide a contact telephone number. They know it would be flooded with complaints.

This system validates everything that is wrong with irish health care system.

At time of leaving this review, I still do t have an appointment 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Shut it down. Its not working.!!!!

I would give them a minus star rating of 5......ie utterly useless poorly designed.I could not reschedule an appointment....the system simply did not work.A waste of NHS money and patient time.