Swisstool Avis 

Ordered a Victorinox Companion in Blue with the ultra pack, sharpener and pouch two days ago.

Received everything today using standard mail.

Excellent service with speedy delivery and relevant email communications reflecting the order status changes.

Everything was perfect!

Recommended business and service.

Great customer service from Stephen with a refund - went over and above! Many thanks indeed

I ordered the wrong knife by mistake, I called the company and Stephen was happy for me to return the knife and credit it towards the knife I wanted. All done over the phone and the companion knife arrived in a few days. Many thanks

Ten pounds cheaper than the Victorinox site, free delivery - arrived in two days to rural NE Scotland, came in genuine box which had not been opened, well packaged and all blades and tools open and shut as they should. Very pleased :)

**EXCELLENT** company. I have bought multiple Swiss Army knives from them now over the past year. Each time they had exactly what I was looking for at a decent price. I am in the USA so they made it very easy shipping the products at relatively fast speed secured packaging short transit times. I HIGHLY RECOMMEND Swisstool UK without any hesitation and will definitely be buying from them again in the future. Thank you.

I ordered a few SAKs from here as my deluxe tinker I've had my whole life disappeared and thought I'd replace it with a larger one for home and smaller one for carrying. I really wanted the CyberTool M as it's perfect for what I do (IT) with the addition of the screwdriver & bits but I hated the transparent/jelly scales. I ordered with a swap to the classic red cellidor scales and it arrived next day and was perfect. I've since ordered a couple more from here, a companion and a rambler with some customisation I called up for and they were happy to do what I wanted doing. I believe I called up for something after every purchase (I put my card details in wrong once) and they happily helped me get everything sorted. I don't normally leave reviews but the support was genuinely so friendly and obliging to my customisation that wasn't listed on the website so I felt like it's deserved.

Thank you.

My parcel was returned to SwissTool, but I received no refund or update. I contacted them three times by email and by web 'contact us page' and waited over a 2 months without receiving a single response. Ignoring a customer and keeping their money without any explanation is completely unacceptable. Avoid this company.

FAKE WEB SITE, AVOID.

I ordered from them for Father's Day, paid for next day, not even arrived, and can't contact them, SCAM, DO NOT USE.
LOW LIFE SCUM

Ordered a Victorinox folding pocket knife from this company and paid £5.95 to have it personalised. The lettering had already started to come off by the time it arrived with me. Ive spent 2 weeks trying to get hold of the company and had zero success. Avoid!!

It was so easy to order and have the printing on was great as I had just lost my original knife after 30+ years service.

Good website, easy to order and prompt delivery.

Good range available at very reasonable. Prices

Easy too purchase

apparently my order was shipped with their "super saver" option which does not provide tracking of any sort and my order never arrived. It is now past the time frame specified so I did what it said on the site and contacted them via email hoping to get something sorted but i've still not had a reply, not even to acknowledge my query so i guess i will have to contact my bank for a chargeback.

Paid but item never received. Received an email stating item had been shipped but a month later and no item. All emails sent are ignored.

Never received my item, bought more than 1 month, sending many emails and NO reply at all.

They have my money and no item.

DO NO USE THIS SHOP

I do not recommend this company.Poor customer service. I accidentally ordered the wrong model and wanted to exchange it for another one or return it. I sent emails and called, but there is no response. I can't return or exchange anything. No communication whatsoever. No replies from messages, emails, or telephone calls.

Dreadful. No communication whatsoever. No replies from messages, emails or telephone calls. No acknowledgment of sale and I had to request a chargeback from my bank to reimburse the payment. AVOID AVOID AVOID.

Wanted an exchange or a refund. No details on website how to arrange this except to contact them. No reply to phone or email despite numerous attempts. Customer service 0!!

I ordered a camper ultra for my partner for their birthday, as they’re an avid camper. As it came earlier than expected I didn’t have the chance to check it within the given timeframe which might’ve been short but still I am aware that that was on me. On my partners birthday I noticed very quickly that the knife did not come with any of the ordered features. I had paid £50 for my order and noticed I was sent the regular, standard knife which was worth around £20. I thought it wouldn’t hurt to reach out to them anyways, especially considering the mistake was made on their part and the difference in worth seemed quite significant. I didn’t even expect much, but a reply would’ve been nice. I have contacted them more than 5 weeks ago now, and to this day have not received a reply. I do understand that I should’ve organized for someone else to check the delivery when I wasn’t available, but in the end I did not receive what I paid for and instead of just apologizing I was merely ignored. I wouldn’t order from this store again and to be honest I am just very disappointed.