Sytner Group - Harrogate Audi Avis 

Sales team were really good, only issue was the car as it was left dusty and didn’t seem to have been polished or cleaned on the inside or outside even tho it was supposed to have the autoglem which should have required the car to be clean and scratch free

A no nonsense dealership that always exceed expectations. Over the years I have become very weary of the usual pantomime of the car buying process. None of this happens at Harrogate and this is why I keep returning.

Well I'm into my 4th Audi car, two Q3's and now on my second Q5. I used to deal with the Audi branch at Huddersfield, and they are a 5 star operation. I was booked for a service, on arrival there was a young lady who noted we had arrived and escorted my wife and myself to the appropriate person we needed to see. We were offered a hot drink straight away by a very courteous young lady. The service was to take a couple of hours so we had a walk around the nearby retail park. When we returned to the showroom I mentioned to the young man who was looking after us, that I may be interested in buying a Q8. Within no time at all we had an excellent salesman by our sides. He was very personable and was certainly very knowledgeable on all aspects of the Q8 that we fancied. I was with my wife in which was a mistake on my part because I would now have a Q8 but she brought me back to earth, and I really love our Q5. Audi must have a wonderful Human Resources department because the personnel at Knaresborough and Huddersfield are all really excellent. I can only say they are very polite, caring and extremely efficient and caring. Yes certainly a 5 star experience.
Colin R Penrose

So I have preciously written a review about how brilliant my experience has been with the purchase of my fabulous TT two weeks ago. I went to Audi Harrogate today to collect my private number plates that they had made for me. Firstly, they fitted them free of charge and secondly they gave my TT a full valet which it well and truly needed after a trip from the Fylde coast. Doesn’t get better than this. As long as Audi continue to make great cars, I won’t go anywhere else for my next Audi purchase! Krystal on reception a true star! Also regarding the negative responses regarding experiences with the service department shows lack of knowledge/experience and understanding of the issues with parts supply. Think back to what happened in 2020 before you blame those on the front line. Be grateful you don’t have a Porsche or a JLR product! Part of Audi Brand standards means that they need to operate a pre determined amount of courtesy vehicles/demonstrators ….it is in their own interests as it is a supply of nearly used vehicles in 3/6 months. A lack of understanding can be corrosive if you don’t get it! Thanks again Audi Harrogate!

I do not usually write reviews but felt I needed to write a review about the excellent service received from the service team at Harrogate Audi. After reading a previous review posted I think the customer must have been visiting a different Audi dealership as the service received with my wives car was second to none. The team are very knowledgable honest and polite. This is not the first time I have used Harrogate Audi and the service is always exemplary. Thankyou to Austin and Grace and the whole service team for their professionalism as always.

Consistently poor customer service. This dealership in particular seek to blame the customer for issues with their cars, avoid warranty work and contributions.
Since covid they sold their fleet of courtesy cars to boost their bottom line, further aided by reduced costs providing such a service. As a result it's a two month wait for a courtesy car.
Our car spent almost a month sat waiting for a part (on back order due to regular failings across the VAG group) - The car was returned to us with a dinged door and chipped paint. It took them two weeks to respond addressing the damage, and told us we would have to pay half the repair.

Despite owning many Audis, this will be our last! Primarily as a result of the service provided by Harrogate Audi, which does not put the customer first, and only makes you feel that any issues with your car are of your own making.

The Service Manager who has been there for the last 13 years of my Audi ownership, whilst discussing issues we had with binding brake callipers on a new car, declared "Im no expert, so couldnt remark on the excessive & uneven wear and tear of your brakes"....
Well, if the service manager of that duration doesnt understand basic principals of a cars braking system, god help the "Technicians" that work under him, and on customers cars!

That just sums up the dealerships technical know how, and problem solving.

A Brand & Dealership to avoid!

friendly and professional service.Attention to detail and follow up phone calls.

James was very good and made sure I was looked after

Adam Gray at Audi Harrogate was a pleasure to deal with. After an issue found on the car Adam did what he could to help and I was happy with the service from Adam and the deal was done smoothly.

Friendly staff, great service.

Abbie from the Harrogate Audi was outstanding; knowledgable, personable and offering the perfect sales pitch without being pushy.
Abbie was a reason we ended up buying the Audi … Land Rover were also in the running but the sales guy there was the exact opposite to Abbie and was off putting.
So Abbie, thank you.
Audi - she deserves a raise!

Very relaxed informal sale approach which was very refreshing. Good advice during the whole process.

Welcoming atmosphere, enthusiastic staff and efficient service

Upon discovering my desired Audi, I was promptly greeted with an introductory video of the car from David, an unexpected yet delightful touch. The cooperative effort between him and Jamie in the finance department was evident as they worked synergistically, ensuring seamless communication and efficiency throughout the entire purchasing process. Impressively, everything was arranged and finalised within just a week, and they even facilitated the car's delivery, sparing me a lengthy 10-hour drive. The exemplary customer service and professionalism demonstrated by David and Jamie have truly set a high standard. I look forward to returning in the future for an upgrade.

Ray - London

very long wait. car dropped off at 1030 but work not started until about 4pm. I'm not a local resident so this meant hanging about at the dealership until 1730. Luckily I had my work laptop and the facilities for working were pretty good. Frustratingly, despite the long wait the car was not cleaned / hoovered as had been offered and agreed.

Good service received from the maintenance team. Having had a diagnosis of the dreaded mechatronic unit failure, I was fully prepared for the heavy cost involved in replacing this unit. Harrogate Audi offered me as much as they could in terms of reductions in cost to help me, and did the work in good time.

We were attended to by Abbie Levitt, who was a consummate professional. She was extremely patient, helpful and understanding. There was not the slightest hint of the "hard sell" as she talked us through the options, in a considered and relaxed fashion, which were open to us and she then let us decide what best fitted our circumstances, without ever trying to influence our judgement. She outlined the schedule for delivery of the vehicle and we received our new car in precisely the time frame promised. Really pleased with the service from Abbie, with back up from a couple of her colleagues. Thanks. Rod and Diane

From start to finish, Harrogate Audi were brilliant.

I dealt with Adam Gray and he was incredibly helpful. He dealt with my barrage of questions on the car and provided all the requested information / documentation in a very quick timescale.

Being based in the north of Scotland, I had to be sure that everything would be as expected and I was not disappointed.

This is my first Audi and it won't be my last. Can't thank them enough for the level of service provided and I would happily complete the 700 mile round trip for my next Audi.

Excellent customer service by all staff, from the Receptionist to Sales to Finance to the Branch Manager. Process of switching cars seamless. Made to feel a very valued customer.

Great staff professional and friendly