Exceptional experience with Billy in the service department at Audi Harrogate. My family (including 2 children under 4) were on holiday near Harrogate over 4 hours from home when our check engine... Voir plus
Établissement
Changer d'établissementGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The Customer service I received from Olly in Sales and Bailey in Finance at Harrogate Audi was outstanding. The level of communication was first class and nothing was too much trouble. My wife and I... Voir plus
Booked a meeting with Olly in Sales at the same time as had booked in my S3 for investigation of an issue with it as looking to change cars. Olly was extremely helpful & provided breakdown between bu... Voir plus
L'entreprise a répondu
Looking for a replacement car without going to SUV Richard at Sytner found a good fit for my wish list. A highly specified vehicle at an attractive price. All the staff were particularly friendly a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Royaume-Uni
- 01423 869700
4,7
Excellent
568 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very unhappy and disappointed loyal customer
I have had two Audi's prior to my current car, all on finance, both Audi A1's, one was two years old and the other was brand new. I had no problems with these, however after a year of having my second Audi, Audi called me and offered me a brand new A1, a better tech and monthly price reduced. I felt pressured into taking the offer as they would not reduce my monthly rates on my current car so it was going to be cheaper per month. I got the brand new Audi in June 2023, however in the last few months the breaks squeak very loudly when I come to junctions and roundabouts, I called Harrogate Audi and the vehicle went in, they stated they cleaned and stripped the brake pads. The squeaking went away for around 2 weeks, however it then came back, the vehicle went in again, and they handed it back stating that they could hear the squeaking, but no defect could be found and they couldn't do anything unless I paid for new brakes.
I find this extremely disappointing, I pay a lot of money for the vehicle and it's less than 1 year old and only has around 3,000 milage, and they won't resolve the problem under warranty as the mechanic hasn't found a 'mechanical defect', I have spoken to a friend who is a mechanic who stated, 'It sounds like it’s probably something in the brake pad itself that’s making the noise. They’re made of a mixture of different metals and sometimes have defects in the material that can make them squeak so sanding and cleaning them can temporarily fix the problem.' I made Audi aware of this, however the team did not seem to care and told me if I wanted it fixing I needed to pay, terrible customer service.
This has put me off ever getting an Audi again in the future, in particular from this garage, especially if this is how they treat loyal customers.
After seeing the reply I would like to add that Leeds Audi have not yet looked at the vehicle, this is something the customer relations team have spoken with me about. I didn't complete a drive with the senior technician, as the staff member I spoke to confirmed that they could hear the squeaking of my vehicle, however couldn't do anything about it. So I can't see what difference a drive with the team would make. I don't understand how constant squeaking brakes is not a vehicle fault? You wouldn't resell this vehicle in its current state, and if you did the customer would be returning it. I think it's important Audi needs to get the facts right before responding to these reviews.
8 avril 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Hi Sarah, Well you did tell our team you would write a bad review and fair play to you! Unfortunately as you have now been to two Audi centres and neither of us can find a fault and you have declined to complete a road test and demonstrate the fault I am afraid there is not much more to offer. I am sure you are aware that without a notable fault if really is very difficult to effect a repair? I am sorry that you are not happy with this situation, but I am happy that we have offered opportunities for you to demonstrate the fault, including road tests with one of our Senior Technicians, we have not charged for any of the investigations done and you have been elsewhere for a second opinion. Kind Regards. Nick Giddings, Head of Business.
Excellent service
Excellent service, everything was well explained and I was welcomed into the dealership and well looked after for the whole time I was there.
2 avril 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Hayley. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service possible and it's great to hear that we achieved this for you. We understand that buying a car can be a daunting experience, so we are glad that we were able to make it a pleasant one for you. We look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Staff worked hard to keep me informed…
Staff worked hard to keep me informed but waiting 7 weeks for my car to be repaired was a bad experience
6 février 2024
Réponse de Sytner Group - Harrogate Audi
Hi Al, We are sorry to hear that you had to wait 7 weeks for your car to be repaired. We take customer satisfaction very seriously and would like to invite you to contact our Aftersales Manager, Austen Taylor, austentaylor@sytner.co.uk, to discuss your experience further. We value your feedback and would like to ensure that you have the best possible experience with Harrogate Audi. Thank you for your time.
Engine management parts replacement
Had to have some engine management parts replaced under warranty on my SQ5. Originally advised would be complete within the day but ended up taking a whole week.
The two service lads kept me informed and were able to get me in a courtesy car to keep me mobile throughout although I did have a couple of false return visits understanding the work was complete, only for it not to be!
6 mars 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your review, Andrew. We are sorry to hear that your experience with us was not as smooth as we would have liked. We understand how inconvenient it can be when a repair takes longer than expected and we are glad that we were able to provide you with a courtesy car to keep you mobile. We appreciate your patience and understanding and we hope that you are now enjoying your SQ5. Thank you for choosing Harrogate Audi.
Audi Harrogate team deliver again !
Again the Audi Harrogate team have delivered on excellent service, communication and high standards. I dealt with Alex and she has been exceptional through the whole process of choosing to final collection of the vehicle. I highly recommended this dealership for its high standards, professionalism and service. Well done Audi.
12 mars 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words and 5 star review. We are delighted to hear that you had a great experience with Alex and the Audi Harrogate team. We strive to provide the highest standards of service and professionalism to all our customers and it's great to hear that we have achieved this. We are proud to be able to offer a great selection of vehicles and look forward to welcoming you back in the future. Thank you again for your review. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Good service on the car and customer…
Good service on the car and customer care however there was no drop off home offered or pick up service. Was very surprised at this in view of premium car name. Had a BMW before the Audi and this was offered from the dealer.
5 mars 2024
Réponse de Sytner Group - Harrogate Audi
Thank yolu for your feedback Mr Tuft. Kind Regards. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Exceptional customer service from the…
Exceptional customer service from the Audi team in Knaresborough. Fully transparent throughout the buying process, regular updates given and the team were able to answer any questions I had but to be fair, given how easy the whole process was these were minimal.
Adam in particular, outstanding and was a pleasure to deal with. 10 out of 10.
2 mars 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Hi Daniel. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We are especially pleased to hear that Adam was able to provide you with such an outstanding service. We hope that you enjoy your new car and we look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Adam and Henry have been a pleasure to…
Adam and Henry have been a pleasure to deal with. They went out of their way to accommodate my requirements, and always respond quickly and efficiently.
Not my first purchase and I will be back again.
1 mars 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words John. We are delighted to hear that Adam and Henry have been able to provide you with the excellent service that we strive to offer here at Harrogate Audi. We are pleased that you have chosen to return to us for your purchase and we look forward to welcoming you back in the future. We are committed to providing our customers with the highest level of service and we are glad that we have been able to meet your expectations. Thank you for your continued support.
Absolutely Faultless
Perfect customer service, honestly couldn’t ask for better. Friendly staff and excellent job done on our car after a small bump. Couldn’t do enough to help. And a special thank you to Matt in the bodyshop, spot on.
20 février 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Jess. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service possible and are pleased that you felt we achieved this. We are also glad that you were happy with the work done on your car after the small bump. I will be sure to pass your comments on to Matt and the team in our fabulous Bodyshop. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
These guys are brilliant
These guys are brilliant, couldn't be flexible enough and you get such a warm welcome as a customer when you come in. Really nice facilities if you are waiting with your car and working and you are well looked after.
15 février 2024
Réponse de Sytner Group - Harrogate Audi
Hi Miss Pratt. We are delighted to hear that you had such a positive experience with us at Harrogate Audi. We understand that your time is valuable and we are glad that we were able to be flexible to accommodate your needs. We also take pride in our facilities and we are glad that you found them to be comfortable and welcoming. We look forward to seeing you again soon. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Very smooth & easy process
5 février 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your 5 star review, Gill! We are delighted to hear that your experience with Harrogate Audi was smooth and easy. We hope that you will continue to enjoy your experience with us and that you will recommend us to your friends and family. Thank you for your support and we look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Outstanding service every time
5 février 2024
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Spencer. Thank you for choosing Harrogate Audi and we look forward to seeing you again soon. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
The team went the extra mile to make…
The team went the extra mile to make sure they looked after me.
Would not hesitate to recommend them.
Great company Ethos.
2 février 2024
Réponse de Sytner Group - Harrogate Audi
Hi Noob, We are delighted to hear that you had a positive experience with us and that you would recommend us to others. Our team is dedicated to ensuring that all of our customers are looked after and that their needs are met. We are proud of our company ethos and it is wonderful to hear that you have noticed this. Thank you again for your review. Kind Regards, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Friendly welcome
Friendly welcome. Efficient in the workshop with video sent to me. However I thought servicing was every ,2 years when I bought this super car. It turns out because I have service plan it was set up for yearly servicing. Despite asking I am still not crystal Clear about how this all works
2 février 2024
Réponse de Sytner Group - Harrogate Audi
Hi Pat, We are delighted to hear that you had a friendly welcome and that the workshop was efficient. We understand that you may have been confused about the servicing plan when you purchased your car, and we apologise for any confusion caused. I have asked our Front of House Manager to get in touch and discuss with you. Many thanks, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Flawless performance from Adam and team
The sales team made the process of selecting a new car, Got a good deal and got the car i wanted at the price i was happy to pay, The finance was simple due to the work of Jamie and colleague Lorna, Adam Gray from sales kept in contact throughout and during the handover was very easy to deal with. If you are looking for a good experience i would recommend Harrogate Audi, They made my Audi buying a complete pleasure. Well done 5*s and more. See you in 3 years for the next car.
31 janvier 2024
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Neil. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to make the car buying process as easy and enjoyable as possible, and it's great to hear that our team was able to make that happen for you. We appreciate your recommendation and look forward to seeing you again in three years for your next car. Thank you for choosing Harrogate Audi. Many thanks again, Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Réponse de Sytner Group - Harrogate Audi
We are delighted to hear that you felt valued and respected as an individual customer at Harrogate Audi. We strive to provide the highest level of customer service and it is rewarding to hear that we have achieved this. We understand that everyone has different needs and we are committed to meeting those needs in a friendly and professional manner. We look forward to welcoming you back to Harrogate Audi in the future.
Audi Harrogate service.
Whole process from booking appointment to collecting the car after works completed was simple and effective. Staff were friendly, efficient and explained the whole process very clearly. Work completed, and MOT advisories clearly explained and demonstrated by the Audicam app.
29 novembre 2023
Réponse de Sytner Group - Harrogate Audi
Hi Mr. Russell We are delighted to hear that you found the whole process from booking an appointment to collecting your car to be simple and effective. We are also pleased to hear that our staff were friendly and efficient in explaining the whole process and that the work completed was demonstrated by the Audicam video we sent you. Thank you for your kind words and we look forward to seeing you again soon. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent experience from the minute l…
Excellent experience from the minute l arrived at the garage and this continued whilst l was waiting to be checked in ✅✅✅
1 décembre 2023
Réponse de Sytner Group - Harrogate Audi
Hi Garry, we are delighted to hear that you had an excellent experience at Harrogate Audi. We strive to ensure that all of our customers have a positive experience when visiting us and it is great to hear that we have achieved this. We hope to see you again soon and that you continue to have a great experience with us. Thank you for your support. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
Excellent service at Harrogate Audi…
Booked in for a service at Harrogate AUDI. Everything was perfect. The booking-in progress, the personal greeting on the morning, being kept up-to-date throughout the morning, and the great price. A special mention to advisor Hannah Jones, who noticed it was my birthday on the day and left me a lovely present in the car on collection. What a great team! 10 out of 10 in all areas 🤩
1 décembre 2023
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you Paul for your kind words and 5 star review. We are delighted to hear that you had a great experience with us at Harrogate Audi. We strive to provide the best customer service and it's great to hear that we achieved this for you. We are especially pleased to hear that Hannah noticed it was your birthday and left you a lovely present. We are so glad that you enjoyed your experience with us and we look forward to seeing you again soon. Thank you for your continued support.
Sales team were really good
Sales team were really good, only issue was the car as it was left dusty and didn’t seem to have been polished or cleaned on the inside or outside even tho it was supposed to have the autoglem which should have required the car to be clean and scratch free
27 novembre 2023
Réponse de Sytner Group - Harrogate Audi
HI, We are sorry to hear that the car was not up to the standard you expected. We take pride in providing our customers with the highest quality of service and we are disappointed that this was not the case on this occasion. We will ensure that our sales team are aware of the situation and look into the reasons this happened. Wishing you all the best. Nick Giddings, Head of Business, nickgiddings@sytner.co.uk
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.