Booked a meeting with Olly in Sales at the same time as had booked in my S3 for investigation of an issue with it as looking to change cars. Olly was extremely helpful & provided breakdown between bu... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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Lisez les avis des autres
I found a vehicle I liked on the Harrogate Audi website and contacted to them. We live about 80 miles from the dealership so didn’t want a wasted journey. I was really impressed to ha... Voir plus
Looking for a replacement car without going to SUV Richard at Sytner found a good fit for my wish list. A highly specified vehicle at an attractive price. All the staff were particularly friendly a... Voir plus
As always out standing Customer Services from the whole team in the Sytner Harrogate Audi. Rita was amazing taking care and looking after me for my whole journey . Thank you so much.
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Royaume-Uni
- 01423 869700
4,7
Excellent
565 avis
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Very efficient & no messing
Very efficient & no messing. Extremely happy with the service I got!
15 juin 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service efficient and straightforward. It’s always wonderful to know that our efforts have made a positive impression and that you are extremely happy with the service received. Your feedback truly means a great deal to the entire team here at Harrogate Audi. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
Réponse de Sytner Group - Harrogate Audi
Thank you very much Paul for your kind words. We are delighted to hear that you found our team professional, efficient, supportive and friendly. It is always our aim to provide the best possible experience for our customers, and your positive feedback truly means a lot to us. We appreciate you taking the time to share your thoughts and look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Excellent customer service
A warm welcome on arrival.
Excellent customer service & communication from Julian.
Customer lounge is well stocked and comfortable.
5 juin 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Chris, thank you very much for your kind words and for taking the time to share your experience at Harrogate Audi. We are delighted to hear that Julian provided excellent customer service and communication, and that you found our customer lounge both comfortable and well stocked. It is always our aim to offer a warm welcome and a pleasant environment for all our visitors. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. Kind regards, The Harrogate Audi Team
Always bring my car here
Always bring my car here. Best around by far. Thanks
2 juin 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you very much for your kind words Craig. We’re delighted to hear that you consider us the best around and that you always choose to bring your car here. It’s always a pleasure to assist you, and we truly appreciate your continued support and loyalty. Your feedback means a great deal to the entire team at Harrogate Audi. We look forward to welcoming you back again soon. Thanks once again for taking the time to share your experience.
Fabulous level of customer service from…
Fabulous level of customer service from initial contact by service manager Amrita, being received at the door, offer of coffee, to the picking up of my car after its service I was very impressed
Great update on the details of the inspection by both email and video
Yes it’s what we pay for, but never disappointed
2 juin 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Good morning Rob, and thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Amrita and the team provided such a warm welcome and attentive service throughout your visit. It’s wonderful to know that the updates via email and video were helpful and appreciated. Your continued trust means a great deal to us, and we’re pleased to have met your expectations. We look forward to assisting you again in the future. Best regards, Harrogate Audi Team
Easy to conclude arrangements to change…
Easy to conclude arrangements to change Audi Q7 for a new version
Richard Gilligan dealt with matters efficiently and effectively and in a professional manner
28 mai 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Andrew, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richard Gilligan was able to assist you efficiently and professionally with the arrangements for your new Audi Q7. It is always our aim to provide a smooth and straightforward process for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Harrogate Audi. We wish you many enjoyable miles in your new vehicle.
Réponse de Sytner Group - Harrogate Audi
Dear Craig, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our customer service excellent. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a great deal to the entire team here at Harrogate Audi. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
Sales staff were very on the ball about the whole process of purchasing my new Q3
Sales staff were very on the ball about vehicles, organised and supportive throughout identifying, selecting and buying my new vehicle. A very good team who negotiated any bumps along the way.
28 mai 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Good morning Dave. Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our sales team were organised, knowledgeable, and supportive throughout your vehicle selection and purchase. It’s wonderful to know that we could assist you smoothly, even when faced with any bumps along the way. Your positive feedback means a great deal to the entire team here at Harrogate Audi. We hope you enjoy your new vehicle for many miles to come. Best wishes, Harrogate Audi Team
An absolute pleasure
Mine was a remote sale and part exchange as I spotted the car but was over 130 miles away. Nothing was too much trouble. Having already approached my local Audi dealership (not Sytner) and received information for vehicles which were different to the spec I was looking for I gave up with that and I spotted the Sytner vehicle in Harrogate, made an enquiry and Richard contacted me straight away. A genuinely nice guy and team at this dealership. The whole sale was seamless, completely hassle free and the vehicle was delivered to my home address by Chris who again was a genuinely nice guy. If a stigma still exists when it comes to car salesmen then this team are miles away from that stigma. An absolute pleasure. Thank you.
28 mai 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Good morning Mark and thank you for your kind and thoughtful review. We are delighted to hear that Richard and Chris provided such a positive and seamless experience, especially given the distance involved. It’s wonderful to know that our team could offer the level of service you were seeking and help make the process completely hassle-free. Your words mean a great deal to us, and we’re thrilled that we could exceed your expectations. We hope you enjoy your new vehicle and wish you many happy miles ahead.
As previous review
14 mai 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you Ruth, for your wonderful 5-star review. We look forward to welcoming you back in the future. Kind regards, Harrogate Audi
Réponse de Sytner Group - Harrogate Audi
Dear Sue, thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service efficient and professional. We look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Brilliant and friendly service!
Brilliant and friendly service!! Jonathon and Adam went the extra mile with their help and professionalism. I recommend highly, made every step as easy as they could.Hope those guys are still there when I go back for my next car!!!!
15 avril 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you so much Jude, for your wonderful review. We’re delighted to hear that Jonathon and Adam provided such brilliant and friendly service, making the whole process straightforward and enjoyable for you. Your kind words mean a great deal to the team, and it’s fantastic to know their professionalism and dedication made a positive impression. We truly appreciate your recommendation and look forward to welcoming you back when you’re ready for your next car. Thanks again for choosing Harrogate Audi!
Service Required Indicator Message still on dashboard after service visit to Harrogate Audi
Audi Harrogate still failing on Customer Service Satisfaction by refusing to complete a 2 minute job to re-set The Service Indicator computer dashboard message, following our oil service with them on my wife’s Audi A3 (something that they have always done on many previous occasions!) . But now they will not do this unless we have another Full Major Service (when already had this done recently) at a quoted price of approx £1300 with ‘extras’ required , all this despite the car only having completed 2000 miles since the last service.
So, took the car down to our local garage and with their Diagnostic computer, this annoying service indicator dashboard message was removed in 5 minutes and the cost? - nothing, no charge, zero, nada, zilch. Job done, happy wife, happy life! And just a wee but cheaper than the money making , exorbitant, inflated dealer servicing prices! I have recently been offered the opportunity to discuss a ‘ time to pay’ option by email from Austen , erm I will respectfully decline thank you . I definitely won’t be going back to Harrogate Audi again now, very disappointing.
28 février 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Mr Hargreaves, we are sorry to hear about your recent experience and apologise for any frustration caused. Customer satisfaction is very important to us, and we regret that we did not meet your expectations on this occasion. We would like to invite you to contact our Aftersales Manager, Austen Taylor, at austentaylor@sytner.co.uk to discuss your concerns further. Your feedback is valued, and we hope to have the opportunity to address this directly with you. Kind regards, Harrogate Audi
Made to feel very welcome when my car…
Made to feel very welcome when my car was recalled, dealt with professionally more than happy with the customer care
16 avril 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Mike - Thank you very much for your kind words. We are delighted to hear that you felt welcome and well looked after during your recall visit. Providing professional and attentive customer care is very important to us, and it’s wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated, and we hope to continue delivering the same high standard of service whenever you visit Harrogate Audi. Best wishes, The Harrogate Audi Team
Very professional and friendly...kept…
Very professional and friendly...kept me updated constantly...wash and vac was a nice touch
16 avril 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you very much for your kind words Mo. We’re delighted to hear you found our team both professional and friendly throughout your experience. Keeping our customers updated is something we take great pride in, so it’s wonderful to know this was appreciated. We’re also pleased the wash and vacuum service added a nice touch to your visit. Your feedback means a great deal to us, and we look forward to welcoming you back to Harrogate Audi in the future.
The service I received on the recall…
The service I received on the recall was excellent From initial greeting onward Praise to Billy the engineer who explained everything He was very through and showed on video what was being done All staff were very praiseworthy Will highly recommend
13 avril 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Mr Hornby, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Billy and the entire team provided you with excellent service during your recall. It’s wonderful to know that the explanations and video demonstration were helpful and appreciated. Your recommendation means a great deal to us. We look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Great service
The salesman I dealt with (Oliver Loton) was extremely pleasant and helpful, and I am very pleased with my new car.
13 avril 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Jane. Thank you very much for your kind words. We are delighted to hear that Oliver provided you with a pleasant and helpful experience. It’s wonderful to know that you are very pleased with your new car. Your satisfaction is incredibly important to us, and we truly appreciate you taking the time to share your positive feedback. We hope you enjoy every moment behind the wheel and look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
I am writing to formally highlight the…
I am writing to formally highlight the exceptional performance of Nick Stevens from the Audi Parts Department, whose actions had a direct and measurable impact on resolving a critical situation with my vehicle.
Following a sudden wheel failure that left my car completely immobile, I was facing an urgent and highly disruptive issue. From the very beginning, Nick demonstrated a clear sense of ownership, urgency, and accountability — qualities that are absolutely essential in a premium automotive environment.
Rather than treating this as a routine request, Nick took full control of the situation and managed it end-to-end. He quickly identified the exact parts required, ensured full compatibility, and prioritised the process internally to minimise any delays. His ability to navigate the system efficiently and accelerate the turnaround time had a direct impact on reducing my vehicle’s downtime.
From a performance perspective, Nick demonstrated:
Advanced product knowledge within Audi’s parts systems
Strong prioritisation and time management under pressure
Clear, consistent, and proactive communication
A genuine customer-first mindset aligned with Audi brand standards
Full ownership of the outcome from start to finish
What truly stands out is that Nick went significantly beyond standard expectations. He did not simply assist — he actively solved the problem, removed obstacles, and ensured that the entire process was handled as efficiently as possible. This transformed what could have been a highly stressful and negative experience into a seamless and positive one.
Thanks to his dedication and professionalism, my car was back on the road far quicker than anticipated. This level of service not only resolves immediate issues but also builds long-term trust and loyalty towards the Audi brand.
Employees like Nick Stevens are a major asset to any dealership. His performance in this situation reflects the highest standards of operational excellence and customer service. It is important that contributions of this level are formally recognised, as they set the benchmark for others and directly support customer satisfaction, retention, and overall business performance.
I strongly recommend that his efforts are acknowledged within internal performance reviews.
8 avril 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Lucija, thank you for your thoughtful and detailed feedback regarding Nick Stevens. We are delighted to hear that his professionalism, expertise, and customer-focused approach made such a positive difference during a challenging situation. Nick’s dedication to resolving your issue swiftly and efficiently truly reflects the high standards we strive for at Harrogate Audi. Your kind words are greatly appreciated and serve as a wonderful testament to the quality of service we aim to provide. Kind regards, Harrogate Audi Team
Top Marks
This was my car’s first service. Great care and attention from start to finish. Booking the appointment was seamless. As I arrived, I was warmly greeted and guided through everything by Billy who kept in touch with me during the course of the morning. He explained everything on my return and made sure I was happy with everything that had been done. He was extremely professional and very much put me at my ease. A real credit to Harrogate Audi.
7 avril 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Aileen, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Billy provided such excellent care and attention throughout your car’s first service. It’s wonderful to know that the booking process was seamless and that you felt well informed and at ease during your visit. Your feedback is truly appreciated and a great encouragement to the whole team at Harrogate Audi. Kind regards, Harrogate Audi Team
Useful reporting systems and friendly staff
Very friendly staff and good system whereby you can view a video of your car/report of checks completed. It is disappointing that there is such a long wait for a courtesy car and no lifts are offered. If you can occupy yourself, then a good environment with refreshments and a few papers etc means you could wait!
30 mars 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
CW, thank you for your kind words about our friendly staff and the video system that keeps you informed about your vehicle. We appreciate your honest feedback regarding the wait for a courtesy car and the lack of lifts. It’s good to hear that you found the environment comfortable with refreshments and reading materials to help pass the time. Your comments are valuable to us, and we’re pleased you had an overall positive experience at Harrogate Audi.
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