Booked a meeting with Olly in Sales at the same time as had booked in my S3 for investigation of an issue with it as looking to change cars. Olly was extremely helpful & provided breakdown between bu... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
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Lisez les avis des autres
I found a vehicle I liked on the Harrogate Audi website and contacted to them. We live about 80 miles from the dealership so didn’t want a wasted journey. I was really impressed to ha... Voir plus
Looking for a replacement car without going to SUV Richard at Sytner found a good fit for my wish list. A highly specified vehicle at an attractive price. All the staff were particularly friendly a... Voir plus
As always out standing Customer Services from the whole team in the Sytner Harrogate Audi. Rita was amazing taking care and looking after me for my whole journey . Thank you so much.
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Royaume-Uni
- 01423 869700
4,7
Excellent
565 avis
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Amazing customer service
Amazing customer service at Harrogate Audi.
Rita was my service adviser and she was so helpful.
It was lovely to be greeted at the entrance and directed to where I needed to be.
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Hayley. Thank you very much for your kind words and for taking the time to share your experience at Harrogate Audi. We are delighted to hear that Rita provided such helpful and attentive service during your visit. It’s wonderful to know that you felt warmly welcomed and well guided from the moment you arrived. Your positive feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
Réponse de Sytner Group - Harrogate Audi
Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our customer service excellent. At Harrogate Audi, we always strive to provide a welcoming and professional experience for all our customers. Your positive feedback is truly appreciated and serves as a great encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
Réponse de Sytner Group - Harrogate Audi
Dear Phillip, thank you very much for your kind words and for taking the time to share your positive experience with our team at Harrogate Audi. We are delighted to hear that you found our team to be very good, as we strive to provide excellent service to all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to everyone here. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
All of the staff are both helpful and…
All of the staff are both helpful and highly attentive. All in all an excellent experience when I took my vehicle there for its service and initial MOT.
12 janvier 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Robert, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team were both helpful and attentive during your vehicle’s service and initial MOT. It is always our aim to provide an excellent experience for all our customers, and your positive feedback is greatly appreciated. We look forward to welcoming you back to Harrogate Audi in the future. Best regards, The Harrogate Audi Team
Service at Harrogate Audi
My expectations were fully met. The staff & service was exceptional, from the greeting , the service receptionist, the video health check for my car & its collection , everything worked like clockwork
6 janvier 2026
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Mike - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team provided exceptional service and that every aspect, from the greeting to the video health check and collection, ran smoothly. It’s wonderful to know that we met your expectations and that everything worked like clockwork. Your feedback is greatly appreciated and motivates us to maintain the highest standards for all our customers. Kind regards, Harrogate Audi Team
Thoroughly pleasant experience from start to finish.
Richard Gilligan was superb as the representative who found and sold us the new vehicle we wanted. Extremely attentive to the specification requirements and thoroughly professional and friendly throughout. The dealership is immaculate and all the staff warm and welcoming.
29 décembre 2025
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Dear Matt - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richard provided such attentive and professional service, ensuring you found the perfect vehicle. It’s wonderful to know you found our dealership immaculate and our team warm and welcoming. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, Harrogate Audi Team
Routine Service went well
Took car in for routine service. Used waiting appointment. Looked after well and all work done to time.
17 décembre 2025
Avis spontané
Réponse de Sytner Group - Harrogate Audi
Thank you very much for your kind words, Hadders. We’re delighted to hear that you found the service efficient and that you were well looked after during your visit. It’s always our aim to ensure that every appointment runs smoothly and on time, so it’s wonderful to know this was your experience. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back to Harrogate Audi in the future. Safe driving!
I recently purchased service plan which…
I recently purchased service plan which as mistakenly the wrong one. Not my fault or Audi Harrogate but I got a very poor response from the manager who rang me to discuss. She took a very stern tone with me and more or less said if I didn't like it I had until the end of the day to cancel the plan. I then looked at the paperwork and its a 14 day cancelation policy. Not happy at all very poor customer service
2 décembre 2025
Avis spontané
hugely disappointed and let down by Audi
I bought my Audi S3 from Harrogate 4 years ago and have always paid for the extended warranty, service and mot package year on year, for my own peace of mind.
Having taken my car into harrogate as the air bag warning light was on, they investigated and told me it was the wiring which was not covered by my warranty, As they had to remove my front bumper they some how interfered with the washer reservoir, so the next day when it was parked on the drive there was a puddle of screen wash underneath my car,
I was asked to car back in to which I thought they had rectified it, was given a bottle of wine and an apology from the service manager
Last week my service was due, I told Hannah that when i opened my boot water was dripping down from the over head panal and also told her the washer fluid was still leaking.
When I received the "Video" from the service technician, he said that I needed a new back wiper motor however again not covered by my warranty, as its an external influence and voids warranty!
This should be covered under warranty as its mechanical and what is this external influence?, no one has explained anything to me, this is so out of order
11 novembre 2025
Avis spontané
Excellent customer service
From the moment I made first contact by phone, I live in Northumberland, to the video of the car I requested and my meeting with Leah the sales executive
the hand over, everything was first class. I never felt pressured and everything was explained in advance via email and phone calls.
4 novembre 2025
Réponse de Sytner Group - Harrogate Audi
Dear David, Thank you very much for your kind words and for taking the time to share your experience with Harrogate Audi. We are delighted to hear that from your initial contact to the handover, everything was first class and that Leah provided such excellent service. It’s wonderful to know you felt comfortable throughout the process and that all communications were clear and helpful. We truly appreciate your positive feedback and hope you enjoy your new car. Best wishes, The Harrogate Audi Team
Every one is so welcoming and friendly…
Every one is so welcoming and friendly from the moment you approach the doors into the building
Your always offered a drink which is accompanied by a biscuit and served with a smile
We deal with Leah and have dealt with Leo in the passed and both are extremely good and go out of there way to help
On every occasion they have found us the perfect car which matches our requirements
4 novembre 2025
Réponse de Sytner Group - Harrogate Audi
Dear Mr Paley, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Leah and Leo have consistently provided you with excellent service and found the perfect car to suit your needs. It’s wonderful to know that our team’s warm welcome and attention to detail, including the little touches like offering a drink and biscuit, have made your visits enjoyable. We truly appreciate your continued support and loyalty.
Everybody was extremely helpful
8 novembre 2025
Réponse de Sytner Group - Harrogate Audi
Dear Keith, Thank you very much for your kind words and for taking the time to share your experience with Harrogate Audi. We are delighted to hear that everyone was extremely helpful during your visit. It is always our aim to provide excellent service and ensure our customers feel valued and supported. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
I was warmly greeted at the door.
I was warmly greeted on the door, made comfortable immediately and informed what was happening.
The Health Check video was professional and helpful.
4 novembre 2025
Réponse de Sytner Group - Harrogate Audi
Dear Richard, Thank you very much for your kind words. We are delighted to hear that you felt warmly welcomed and comfortable during your visit. It is wonderful to know that the Health Check video was both professional and helpful for you. We always strive to provide a positive and informative experience for our customers, and your feedback is greatly appreciated. We look forward to welcoming you back to Harrogate Audi in the future. Best regards, The Harrogate Audi Team
Hannah is an excellent individual
Hannah is an excellent individual, makes sure all goes smoothly.
Recommend to all
28 octobre 2025
Réponse de Sytner Group - Harrogate Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that Hannah provided you with excellent service and ensured everything went smoothly during your experience with us. It is always our aim to offer a seamless and enjoyable visit for all our customers. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back to Harrogate Audi in the future.
Care and attention given by staff and…
Care and attention given by staff and especially Priya Mistry.
16 octobre 2025
Excellent service
16 octobre 2025
Réponse de Sytner Group - Harrogate Audi
Thank you for taking the time to leave us a 5-star review, Ian1. We are delighted to hear that you received excellent service at Harrogate Audi. Our team takes great pride in providing top-notch customer service and we are thrilled to know that we met your expectations. We strive to ensure that all our customers have a positive experience with us and we are glad to hear that we were able to achieve this with you. Thank you for choosing Harrogate Audi and we hope to see you again in the future.
Great service
Great service, sales staff very helpful right through enquiry to delivery.
7 octobre 2025
Réponse de Sytner Group - Harrogate Audi
Thank you for your glowing review, Anonymous. We are delighted to hear that you had a great experience with our sales staff at Harrogate Audi. Our team takes pride in providing excellent service from the initial enquiry to the final delivery. We are committed to ensuring that our customers receive the best possible assistance throughout their journey with us. It is an honour to have earned your trust and we look forward to continuing to provide exceptional service in the future. Thank you for choosing Harrogate Audi.
Great personal welcome
Great personal welcome, 1-2-1 service, very friendly staff who are happy to help.
7 octobre 2025
Réponse de Sytner Group - Harrogate Audi
Thank you for your kind words, Misss Hall. We are delighted to hear that you had a great experience at Harrogate Audi. Our team takes pride in providing a personal and friendly service to all our customers. We are glad that you felt welcomed and well taken care of during your visit. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing Harrogate Audi.
The representative attentiveness and he…
The representative attentiveness and he explained the controls of the car very well to me.
29 septembre 2025
Réponse de Sytner Group - Harrogate Audi
Thank you for your positive review, Peter. We are delighted to hear that our representative provided you with attentive service and took the time to explain the controls of your new car. At Harrogate Audi, we strive to ensure that our customers feel confident and comfortable with their new vehicles. We are pleased that you had a positive experience and we hope to continue providing you with exceptional service in the future. Thank you for choosing Harrogate Audi.
I booked my Audi in for a service
I booked my Audi in for a service. I was given my preferred day with a reminder call the day before which I felt was useful and good service.
On the day, I was greeted in a friendly manner and booked in. I was offered a drink and a comfortable and quiet place to sit which was useful.
My service was completed within the time slot and I was given an update and video detailing the service which was felt was a nice touch.
Overall, a positive experience.
4 octobre 2025
Réponse de Sytner Group - Harrogate Audi
Thank you for taking the time to leave us a review, Jon. We are delighted to hear that you had a positive experience during your recent service at Harrogate Audi. Our team takes great pride in providing excellent customer service, and we are glad that you felt welcomed and comfortable during your visit. We also appreciate your feedback on our reminder call and service update video. We will continue to strive for excellence and look forward to welcoming you back in the future. Thank you for choosing Harrogate Audi.
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