On this particular visit, I was greeted by Sophia, whom I have dealt with before, she walked me through what work was needed and let me know what time my car was going to be ready. On picking up the v... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sophie was great with showing us the car and in general. I’ve given a 4/5 only because when we got the car home I found a small dent above the rear passenger door window. Had I been made aware of it I... Voir plus
We dealt with Jonathan Hill at the Huddersfield branch and I highly recommend both this particular branch and Jonathan himself. From start to finish it went very smoothly. I wasn’t even planning on u... Voir plus
L'entreprise a répondu
Friendly attentive and accommodating staff who treated me as a valued customer . Little touches like the coffee and drinks counter with a helpful member of staff there were nice. And a good deal on m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Trident Business Park, HD2 1UA, Leeds Road, Royaume-Uni
- 01484 350000
4,4
Excellent
500 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de Sytner Group - Huddersfield Audi
Dear Mark - Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service efficient, polite, and of a good standard. It is always our aim to provide the best possible experience for our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Huddersfield Audi in the future. Best wishes, The Huddersfield Audi Team
Super service
Super service! I was told that the part that was ordered from Germany could take about a fortnight to arrive. I was dreading two weeks without my car but Huddersfield Audi managed to source the part the next day! This saved me so much time and hassle. Thank you soo much.
11 février 2026
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Mr Haq, thank you very much for your kind words. We are delighted to hear that we were able to source the part so quickly and save you from the inconvenience of being without your car for two weeks. It’s always our aim to provide efficient and hassle-free service to our customers. Your feedback means a great deal to the team here at Huddersfield Audi. We truly appreciate you taking the time to share your experience with us. Kind regards, Huddersfield Audi Team
Paying for their mistake
I explained Issue with fuel flap release mechanism not working and how I managed to open it with pull-cord without damaging anything.
However in the workshop it was forced to open and outer metal flap panel snapped off plastic frame inside. I was charged for replacement new panel, primed & painted etc. this was an additional cost to me unnecessarily. Damaged was done at the workshop by an Audi mechanic, I should not have had to pay for that. Very disappointed with the service.
29 janvier 2026
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Mr Rahman, we apologise for the disappointment caused regarding the fuel flap release repair and the subsequent damage. However, we did advise that this would be the case prior to carrying out the repair and was necessary and unavoidable. Kind regards, Huddersfield Audi Team
As always great service and easy to…
As always great service and easy to deal with, Shauna is great to deal with.
30 janvier 2026
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Ashley, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We’re delighted to hear that you found our service great and easy to deal with. Shauna will be thrilled to know she made such a positive impression. Your continued support means a great deal to us, and we look forward to welcoming you back to Huddersfield Audi in the future. Best wishes, The Huddersfield Audi Team
Réponse de Sytner Group - Huddersfield Audi
Dear Zoe - Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced good customer service during your visit to Huddersfield Audi. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a lot to the entire team. We look forward to welcoming you back in the future. Best wishes, Huddersfield Audi Team
Excellent Customer Service
Through the whole purchase experience we were kept fully updated by all the team at Huddersfield Audi.
19 janvier 2026
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Simon, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team kept you fully updated throughout your purchase journey. It is always our aim to provide clear communication and excellent service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire Huddersfield Audi team. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
We had a few visits before we made the…
We had a few visits before we made the purchase .
Tom Rookledge and all the staff were extremely professional and also Tom was patient and easy to relate to . He is a very personable and likeable individual who took the stress away from making such a big purchase . For me , this is the zenith of my car buying !! A defender landeover 90 !! I still haven’t got my head around it quite yet, my partner is happy as Larry .
Tom was so accommodating , he listened to us and took on board what we said when it came to negotiating , he did his best for us and dint make us feel uncomfortable at any point .
We explained to him that we had previously gone to a different dealer ( my daughter and I ) we didn’t get on with that salesperson as he seemed dismissive and perhaps misogynistic in his attitude .
I cannot praise Tom enough - he was very likeable ( and we ended up spending probably 8 hours over a few visits face to face with him ) we felt completely comfortable and safe in his company . Thank you Tom and colleagues at Huddersfield Sytner !!
21 janvier 2026
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you Billy, for your wonderful and detailed review. We are delighted to hear that Tom and the team made your car buying experience so enjoyable and stress-free. It’s fantastic that you felt comfortable and valued throughout your visits, especially after a less positive experience elsewhere. Your kind words about Tom’s professionalism and personable approach mean a great deal to us. We hope you enjoy many happy journeys in your Defender Land Rover 90. Thank you once again for choosing Huddersfield Sytner.
Réponse de Sytner Group - Huddersfield Audi
Dear Gary, thank you very much for your kind words. We are delighted to hear that George was very helpful during your visit. It is always our aim to provide excellent service and ensure our customers feel valued and supported throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We look forward to welcoming you back to Huddersfield Audi in the future. Best wishes, The Huddersfield Audi Team
Réponse de Sytner Group - Huddersfield Audi
Thank you very much for your kind words Ben. We’re delighted to hear that you found our service quick and friendly, and that you were able to wait comfortably while we worked on your vehicle. It’s always our aim to provide a positive and efficient experience for all our customers. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. We look forward to welcoming you back to Huddersfield Audi in the future. Safe driving!
Staff were helpful and very quick in…
Staff were helpful and very quick in getting back to me with any queries i had. I would certainly use them again if the need arose.
9 janvier 2026
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear James, thank you very much for your kind words and for taking the time to share your experience with Huddersfield Audi. We are delighted to hear that our staff were helpful and quick to respond to your queries. It is always our aim to provide excellent service, and your positive feedback is greatly appreciated. We look forward to the opportunity to assist you again in the future, should the need arise. Best wishes, The Huddersfield Audi Team
Avoid this franchise
Unfortunately, Trustpilot does not allow zero-star ratings, so I was forced to give one star. This experience reflects what I see as Audi’s attempt to pressure customers and misrepresent information. It seems that large companies like this believe it’s acceptable to take advantage of people.
Be wary of this franchise. They tell you that work is required when it isn’t, do not listen to what you actually want done, and then fail to carry out the requested work. Instead, they charge you for other items you did not ask for. Avoid at all costs as the customer being valued is not the case here.
9 janvier 2026
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Amy, we are truly sorry to hear about your disappointing experience with Audi Huddersfield. A member of our management team will be in touch to try to resolve your issues. Kind regards Huddersfield Audi
Excellent service all round
Excellent service all round. Both people who looked after me were excellent and provided updates timely. The lady at reception was also great and kept asking if I needed drinks etc. Good service all round.
8 janvier 2026
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Ashraf - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team provided excellent service and kept you well informed throughout. It’s wonderful to know that the reception team made you feel comfortable and looked after you so attentively. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Kind regards, Huddersfield Audi Team
Great customer service as always from…
Great customer service as always from start to finish.
I recently visited another car showroom but the customer service and lack of respect I was shown reminded me why I am an Audi customer and why I trust Huddersfield Audi to go that extra mile.
Tha lady that dealt with us kept us updated throughout the service and had a very friendly and professional manner.
8 janvier 2026
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear KN, thank you very much for your kind words and continued loyalty to Huddersfield Audi. We are delighted to hear that our team provided you with friendly and professional service throughout your visit. It means a great deal to us that you feel valued and respected, especially when comparing your experience elsewhere. We truly appreciate your trust and look forward to continuing to go the extra mile for you in the future. Best wishes from all of us at Huddersfield Audi.
annual service and oil change
Chloe was very informative and explained the process very well
30 décembre 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you very much for your kind words, Zoe. We are delighted to hear that Chloe was able to provide you with clear and informative explanations throughout the process. It is always our aim to ensure every customer feels confident and well-informed when making decisions. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Huddersfield Audi in the future. Thank you once again for your lovely review.
Brilliant service.
As usual Audi provide an exceptional experience. They do make mistakes occasionally but then go overboard to rectify and resolve any issues.
All promises made were delivered. I was offered a courtesy car that was an immaculate automatic but I drive a manual so nit a problem just a note for others.
29 décembre 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Quentin, Thank you very much for your kind words and for taking the time to share your experience with Huddersfield Audi. We are delighted to hear that, despite occasional hiccups, our team was able to resolve any issues promptly and that all promises were met to your satisfaction. It’s great to know you appreciated the courtesy car provided, even if it was an automatic. We truly value your continued support and look forward to welcoming you back in the future. Best regards, Huddersfield Audi Team
Excellent service Sophia was brilliant…
Excellent service Sophia was brilliant from start to finish. I waited for ttt her e service to be done and she kept me updated every step of the way. A huge congratulations to her.
Happy New Year to the whole team
30 décembre 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Sophia provided excellent service and kept you informed throughout your visit. Your congratulations mean a great deal to her and the entire team. Wishing you a very Happy New Year as well, and we look forward to welcoming you back to Huddersfield Audi in the future. Best regards, The Huddersfield Audi Team
Great customer service
Great customer service, easy to get an appointment and was great to have the car given a complimentary wash and clean.
29 décembre 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Ms, thank you very much for your kind words and for taking the time to share your experience with Huddersfield Audi. We are delighted to hear that you found our customer service excellent and that booking an appointment was straightforward. It’s wonderful to know you appreciated the complimentary wash and clean of your car. Your feedback is greatly valued and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Kind regards, Huddersfield Audi Team
Super quick part replacement
I urgently needed a replacement rear windscreen wiper. Phoned at 8.30 on a Monday morning. It was fitted at 2.30 that afternoon. Job done. Incredibly useful in the circumstances. Efficient and professional.
24 novembre 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Mr Evans. Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that we could assist you promptly with your rear windscreen wiper replacement and that you found our service efficient and professional. It is always our aim to provide a reliable and helpful service, especially when it is urgently needed. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. Kind regards, Huddersfield Audi
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