On this particular visit, I was greeted by Sophia, whom I have dealt with before, she walked me through what work was needed and let me know what time my car was going to be ready. On picking up the v... Voir plus
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Lisez les avis des autres
Sophie was great with showing us the car and in general. I’ve given a 4/5 only because when we got the car home I found a small dent above the rear passenger door window. Had I been made aware of it I... Voir plus
We dealt with Jonathan Hill at the Huddersfield branch and I highly recommend both this particular branch and Jonathan himself. From start to finish it went very smoothly. I wasn’t even planning on u... Voir plus
L'entreprise a répondu
Friendly attentive and accommodating staff who treated me as a valued customer . Little touches like the coffee and drinks counter with a helpful member of staff there were nice. And a good deal on m... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Trident Business Park, HD2 1UA, Leeds Road, Royaume-Uni
- 01484 350000
4,4
Excellent
500 avis
Demande des avis aux clients
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Excellent trouble free service…
Excellent trouble free service delivered by efficient courteous staff.
30 août 2025
Réponse de Sytner Group - Huddersfield Audi
Thank you for your glowing 5-star review, Pearl. We are delighted to hear that you had an excellent experience at Huddersfield Audi. Our team takes great pride in delivering efficient and courteous service to our valued customers. We are pleased to know that your visit was trouble-free and that our staff met your expectations. We appreciate your support and look forward to welcoming you back for all your future automotive needs. Thank you for choosing Huddersfield Audi.
Poor customer service
Very disappointed with the service at Huddersfield Audi. I booked my Audi A6 in to diagnose a whistling noise on cold starts — an issue I even provided a video recording of. Despite this, they were unwilling to investigate further because the noise wasn’t present at the time of the appointment. I was told the only option was to leave the car with them for several days without a courtesy car, which is simply not practical.
I took a day off work specifically to get this checked under warranty, yet no real help was provided. I asked to speak with the manager, Elliot, but was told he was too busy to spare even a few minutes. The lack of professionalism and flexibility was very disappointing. I’ve now had to take my car elsewhere. Based on this experience, I wouldn’t recommend Huddersfield Audi.
28 juillet 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Jamil Ahmad, We are sorry to hear about your disappointing experience at Huddersfield Audi. We apologise for any inconvenience caused during your visit. Our team strives to provide exceptional service to all our customers and we regret that we were unable to meet your expectations. We understand your frustration with the whistling noise on your Audi A6 and we regret that we were unable to investigate further during your appointment. We would like to assure you that our technicians are trained to diagnose and resolve any issues with precision and efficiency. However, we do require the vehicle to exhibit the issue during the appointment to accurately diagnose and fix the problem. We are sorry that our manager, Elliot, was unable to speak with you during your visit. We would like to invite you to contact our Service Manager, Elliot Atkinson, at elliotatkinson@sytner.co.uk. We value your feedback and would appreciate the opportunity to address your concerns and regain your trust. Thank you for bringing this matter to our attention. We hope to have the chance to make it right and restore your confidence in our dealership. Sincerely, Huddersfield Audi Team
Approved used warranty missing?
Initial sales process was fine, although the vehicle was a bit rushed at the preparation stage but they did compensate (financially) for those items.
Trouble came later when I needed to rely upon the 2 year approved used warranty - it was not valid and or on the vehicle.
It wasn't a case of disputing what was covered by the warranty just that the nationwide 2 year warranty was not in place on the vehicle and I had a £3k repair bill with no safety net covering any of the costs.
A bit of 'trades description' here and I am fighting to get the issue recognised by the dealership or Audi UK - both have walked away signposting my to the Motor Ombudsman - who are a industry quango (funded by the members who par-take in it!) so unlikely to get any joy there.
In summary the vehicle was sold with a two year warranty, I needed it at month 18 and it was not valid/applied to my vehicle (basically did not exist).
16 mai 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for bringing this to our attention, N Baldwin. We are sorry to hear about your experience with our dealership and the issues you faced with the warranty. We understand the importance of having a valid warranty for peace of mind and we apologise for any inconvenience caused. We would like to invite you to contact our Head of Business, Nigel Conroy, at nigelconroy@sytner.co.uk to discuss this matter further. We value your feedback and hope to resolve this matter to your satisfaction. Thank you.
Took my Audi E-Tron to Huddersfield for…
Took my Audi E-Tron to Huddersfield for a MOT and a software recall. Staff were really friendly but was unimpressed with having to wait over four hours when I specifically asked for a ‘waiting appointment’. I called the dealership on the Friday before my appointment to try and work out times but never received a call back. I was also disappointed that I had to ask staff for updates throughout my wait.
16 juin 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Harry Binns, Thank you for taking the time to leave a review for Huddersfield Audi. We are glad to hear that our staff were friendly during your recent visit for your Audi E-Tron's MOT and software recall. However, we are sorry to hear that you had to wait for over four hours despite requesting a 'waiting appointment'. We apologise for any inconvenience this may have caused you. We would like to invite you to contact our Head of Business, Nigel Conroy, at nigelconroy@sytner.co.uk, to discuss your experience further. We value your feedback and hope to have the opportunity to improve your experience in the future. Sincerely, Huddersfield Audi Team
Disgraceful service
I travelled over 1.5 hours to view an £86,000 Audi RS7 at Huddersfield Audi, expecting a premium experience. Instead, the car was filthy, covered in dust, with visible scuffs and dog hair/saliva throughout the interior—completely unacceptable for a high-value vehicle.
Staff were unprofessional and dismissive. Robbie Blake attempted to rub damage off with his thumb and spit, and when I raised concerns, he accused me of being confrontational and walked away. There was no apology, no hospitality, and no effort to resolve the situation.
When I asked about a test drive, Mike Greenwood,the sales manager seemed more focused on the price than the customer experience, giving the impression that I wasn't a serious buyer—even though I came prepared to purchase outright.
This experience was embarrassing, disappointing, and far below the standards expected from the Audi brand.
I was compensated £100 for my travel cost and inconvenience but this does not make the experience acceptable
The vehicle in question is still for sale with Audi Huddersfield MK73 CDX , I strongly recommend not buying this vehicle as it has not been treated as the type of car it is
19 mai 2025
Avis spontané
Excellent professional and friendly…
Excellent professional and friendly service provided, by Heather (Carrington). Worth travelling from Cheshire for, especially when an Audi dealership is 2 miles from our door!
From reception when you call to leaving with our new car, everyone we met was very friendly and attentive.
Cannot speak highly enough of Heather, whose customer service and lovely approachable manner are second to one. Thanks Oliver (Moss) - finance. Thoroughly explained financial aspects, and was once again professional yet very friendly.
5 star all the way!
24 mars 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your glowing 5-star review, C DM! We are delighted to hear that you had an excellent experience at Huddersfield Audi, and that our team, especially Heather and Oliver, provided you with professional and friendly service. We are proud to have customers like you who are willing to travel from Cheshire for our dealership. We appreciate your kind words and will continue to strive for excellence in all aspects of our service. Thank you for choosing Huddersfield Audi.
David social visit.
As always a smiling face and fantastic customer care from saria on reception.
20 mars 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for taking the time to leave us a 5-star review, David. We are delighted to hear that you had a positive experience at Huddersfield Audi. Our team takes great pride in providing exceptional customer care, and we are glad that Saria's smiling face and attentive service left a lasting impression on you. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Huddersfield Audi.
Good service
Great experience overall, particularly amazing customer service from Ateeq, explained the process well and was extremely helpful and professional.
19 mars 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Humaira. We are delighted to hear that you had a great experience at Huddersfield Audi. Our team takes pride in providing exceptional customer service, and we are glad that Ateeq was able to assist you with your car buying process. We appreciate your recognition of his professionalism and helpfulness. We strive to maintain high standards and it is an honour to receive such positive feedback. Thank you for choosing Huddersfield Audi. We look forward to serving you again in the future.
30 day exchange plan
We purchased a car from here around 6 weeks ago and the sale person Heather Carrington was amazing she did everything to help us . We had just one small problem that wasn’t the garage fault just the manager for been a little unfair . We purchased the car on the 30 day exchange plan if you return the car for any reason in the 30 days or less there will exchange the car for one more has long has it’s the same price or more. So we had the car two days we had a problem so we told the garage we want to exchange the car for a different car there said fine I told them there is a car you have it’s £5000 more but we are prepared to pay the extra . So there came back to me after a few hours and said you can’t have that car . I said why not there said where losing money on the car there is a black car there said I said no I want the white car.anyway I was stupid because I offered them even more money £500 pound more it was the only way there was going to let me have the car. So I got the white car which I was pleased but after a few weeks I looked at this 30 day exchange plan it doesn’t say anything about paying more for the car than what it’s advertised for . Don’t get me wrong I offered them the extra I felt I had no choice . I have spoke the customer service and the manager but there is nothing there can do . But garage was very nice and I would buy from them again and Heather was wonderful maybe next time I should be more careful and there did exchange the car which was good of them . Maybe the manger should of been a bit more fair ?.
But like I said I don’t hold the garage responsible I will watch what I am doing next time .
22 janvier 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Paul Mason, Thank you for taking the time to leave a review for Huddersfield Audi. We are glad to hear that you had a positive experience with our salesperson, Heather Carrington. However, we are sorry to hear about the issue you faced with our manager during the exchange process. We understand your frustration and we apologise for any inconvenience caused. We will make sure to review our 30-day exchange policy to ensure that it is clear and fair for all our customers. We appreciate your feedback and we hope to have the opportunity to serve you again in the future. Thank you for choosing Huddersfield Audi. Best regards, [Your Name] Huddersfield Audi Team
I recently part exchanged my Audi…
I recently part exchanged my Audi Allroad for another A6 Allroad at Huddersfield Audi. I started my search in 2023 and I have found Leia Hanson, Sales Executive, to be the most proactive, organised and helpful Sales person that I spoken to both at Audi and many other premium garages. There are few A6 Allroad around but she helped source exactly what I was looking for! Kind regards Blake
27 janvier 2025
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Dear Blake, Thank you for taking the time to leave such a positive review for Huddersfield Audi. We are delighted to hear that Leia Hanson provided you with exceptional service during your search for a new A6 Allroad. Our team takes great pride in being proactive, organised and helpful, and we are glad that Leia was able to source exactly what you were looking for. We appreciate your kind words and we hope you continue to enjoy your new vehicle. Best regards, Huddersfield Audi
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Miss B. We are delighted to hear that you received excellent service at Huddersfield Audi. We strive to provide the best experience for our customers and we are glad to have met your expectations.
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, we are delighted to hear that our staff were helpful and friendly. We take pride in returning cars to our customers in a sparkling and like-new condition. Thank you for choosing Huddersfield Audi.
Really good service and facilities
Really good service and facilities. Would use again.
9 octobre 2024
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your positive review, Gavin. We are delighted to hear that you had a great experience at Huddersfield Audi. Our team takes pride in providing excellent service and we are glad to know that you would choose us again. We strive to maintain top-notch facilities to ensure our customers have a comfortable and convenient visit. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Huddersfield Audi.
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Dr Rajpura. We are delighted to hear that you had a positive experience at Huddersfield Audi. Our team takes great pride in providing excellent customer service and ensuring clear communication throughout the process. We are always happy to assist and make your visit as smooth and helpful as possible. Thank you for choosing Huddersfield Audi and we look forward to serving you again in the future.
Excellent after sales support and…
Excellent after sales support and customer service for my 'Audi Approved Used' vehicle.
I purchased my Audi A3 at Bradford Audi. However when I experienced a couple of problems, I took it into Huddersfield Audi for investigation under the used 12 month warranty. I chose to do this as my experience of booking the car in at Bradford Audi was proving difficult and I has used Huddersfield Audi with a previous A3. When the investigation revealed a number of problems, which I had not expected with a car which I had purchased less than 2 months previous and which I had done less than 2000 miles, Ellie Smith in Service went above and beyond to help sort the issues liaising with Bradford Audi. Ellie's customer service, communication skills and support was outstanding. She is a real credit to Huddersfield Audi - she portrays the professionalism and attitude you would expect from an Audi Dealer.
19 août 2024
Avis spontané
Réponse de Sytner Group - Huddersfield Audi
Thank you for your positive review, Michele. We are delighted to hear that you had an excellent experience with our after sales support and customer service at Huddersfield Audi. We apologize for the issues you experienced with your Audi A3, but we are glad that Ellie Smith in Service was able to assist you and provide outstanding customer service. We will make sure to pass on your kind words to Ellie and the rest of our team. Thank you for choosing Audi and we hope to see you again in the future.
Issues resolved immediately and…
Issues resolved immediately and professionally. Great communication and friendly staff.
7 août 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for taking the time to leave us a 5-star review Stuart! We are delighted to hear that our team at Huddersfield Audi was able to resolve any issues you had in a timely and professional manner. Our staff takes great pride in providing excellent communication and friendly service to our customers. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Huddersfield Audi.
Make buying a car easy and hassle free
6 août 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words Shaun! We are delighted to hear that your car buying experience at Huddersfield Audi was easy and hassle-free. Our team works hard to ensure that our customers have a smooth and enjoyable experience from start to finish. We appreciate your feedback and hope to continue providing exceptional service to all our customers. Thank you for choosing Huddersfield Audi and we look forward to seeing you again in the future.
Experience of a lifetime!
Really good experience, contacted Audi Huddersfield the day before and my car was booked in the next day. experienced helpful team who kept me informed of the progress with a video of my car and detailed explanation of the work needed. all done and turned around on the same day!
Thank You Huddersfield Audi Service team!
18 juillet 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for taking the time to leave such a positive review, Stephen. We are delighted to hear that you had a great experience with our team at Huddersfield Audi. Our goal is to provide efficient and helpful service to all of our customers, and we are glad that we were able to keep you informed and complete the work on your car in a timely manner. We appreciate your business and hope to see you again in the future. Best regards, the Huddersfield Audi Service team.
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Graham. We are delighted to hear that you had a positive experience at Huddersfield Audi. Our team takes pride in providing helpful and efficient service to all our customers. We appreciate your loyalty and look forward to serving you again in the future.
Great Service
Really helpful team - sorted out a warranty claim for me. Whole process was hassle free, was kept fully up to date from the issue being identified, parts being order and arriving to the car being fully repaired.
Excellent service as always from the team at Huddersfield Audi who i have used to look after my cars for the last 20 years
8 juillet 2024
Réponse de Sytner Group - Huddersfield Audi
Thank you for your kind words, Brian. We are delighted to hear that our team at Huddersfield Audi provided you with excellent service and made the warranty claim process hassle-free. We appreciate your loyalty over the past 20 years and look forward to continuing to provide you with top-notch car care.
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