What an amazing experience from the point of ordering the car through to delivery! Miles was amazing at listening to my needs and making sure I was fully getting what I wanted! The test dr... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit —... Voir plus
L'entreprise a répondu
Great service, asked for drinks lots of times. Was warm and comfortable. Service was before expected time. My car wash and vaccum was lovely to come back to. Terry ben and Neil I think it was. Jimmy k... Voir plus
Professional welcome Introduced to technician who was dealing with my service. Audi team keeping me updated with progress by text and email and endless good quality refreshments whilst I waited... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Apex Way,Apex Business Park, LS11 5LN, Leeds, Royaume-Uni
- 0113 290 4000
4,4
Excellent
712 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
1 week to sort a common fault!
Disappointed with the amount of time taken to sort out my issue. It took 1 week to replace the selector lever fault with Audi and warranty team especially without a courtesy car. I could have taken it to my local Audi jct600 yet I travelled to Leeds from Bradford hoping for a better service. Seems there is a common fault and a recall on this issue which I was not told about.
23 décembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Shamas, we apologise for the delay and inconvenience you experienced with the replacement of your selector lever. We appreciate your feedback regarding the communication about the recall and understand your disappointment, especially without a courtesy car. We strive to provide the best service and regret that this was not reflected in your visit. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk to discuss your concerns further. Kind regards, Leeds Audi Team
Excellent and Professional Service
My faith in excellent customer services has finally been restored. Everyone I came into contact with from the reception to service staff were helpful, professional and courteous. Well done to all the staff at Audi in Leeds. You are a credit to the company.
20 décembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Karen, thank you ever so much for your kind words and wonderful review. We are absolutely delighted to hear that your experience with our team at Audi Leeds has restored your faith in excellent customer service. It means a great deal to us that you found everyone helpful, professional and courteous throughout your visit. Your praise is truly appreciated and will be shared with all the staff. We look forward to welcoming you back in the future. Kind regards, Audi Leeds Team
Had a really good experience and a…
Had a really good experience and a massive thank you to Alex, you were fab
22 décembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you so much for your kind words Ol. We’re delighted to hear you had such a positive experience with us. Alex will be thrilled to know he made such a great impression and that you found his assistance fab. It’s always our aim to provide excellent service and ensure every customer feels valued. Your feedback truly means a lot to the whole team here at Leeds Audi. We look forward to welcoming you back in the future. Thanks again for sharing your experience!
Very good service from all staff…
Very good service from all staff involved at Leeds Audi aside from the difficulty reaching for 8am appointment.
17 décembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Adil, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service helpful. It is always our aim to provide a positive and supportive experience for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. We look forward to welcoming you back to Leeds Audi in the future. Best wishes, The Leeds Audi Team
Thanks for the great service and great…
Thanks for the great service and great customer service.
10 décembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear BHEKITHEMBA Malaba, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you were pleased with both the service and the customer care you received at Leeds Audi. It is always our aim to provide an excellent experience for every customer, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Leeds Audi Team
First class service from meet and greet…
First class service from meet and greet to receiving the vehicle back
5 décembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Mickmoran, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service from meet and greet through to receiving your vehicle back to be first class. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Leeds Audi. We look forward to welcoming you again in the future.
Love Leeds Audi
Love Leeds Audi. Great service, helpful welcoming staff. Reliable efficient service.
Top marks to the cleaning team too.
4 décembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Tracey, Thank you ever so much for your wonderful review. We’re delighted to hear you found our service reliable and efficient, and that our team made you feel so welcome. It’s lovely to know the cleaning team received top marks too – they work hard to keep everything spotless. Your kind words truly mean a lot to all of us here at Leeds Audi. We look forward to welcoming you back again soon. Best wishes, The Leeds Audi Team
Efficient check-in and good…
Efficient check-in and good communication. Also glad I took out the service plan - it would have been an expensive oil and air filter change!!
28 novembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you, Steve, for your kind words and positive feedback. We’re delighted to hear that you found the check-in process efficient and our communication clear. It’s great that the service plan provided good value, especially with the cost of oil and air filter changes these days. We always aim to make servicing as straightforward and cost-effective as possible for our customers. Your support means a lot to us, and we look forward to welcoming you back to Leeds Audi in the future.
I must prase Simmy Majid he is so very…
I must prase Simmy Majid he is so very helpful and knowledgeable, and if he doesn't know he will find out.
We have a Audi dealership 2 miles away from my home I drive to the far side of Leeds just to see him and his colleagues
1 novembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Howard, Thank you ever so much for your kind words. We are delighted to hear that Simmy Majid and the team have provided you with such helpful and knowledgeable service. It means a great deal to us that you choose to travel across Leeds to visit us, especially when you have a dealership so close to home. Your loyalty and support are truly appreciated, and we look forward to continuing to assist you with all your Audi needs in the future. Best wishes, Leeds Audi Team
The staff were very helpful and…
The staff were very helpful and professional particularly regarding some parts which needed replacing on the car I purchased.
19 novembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear J P, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team were helpful and professional throughout your purchase, especially regarding the parts that needed replacing. It is always our aim to provide excellent service and ensure our customers feel supported every step of the way. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We hope you continue to enjoy your car. Kind regards, Leeds Audi Team
Again Bridget was very knowledgeable…
Again Bridget was very knowledgeable and advice was perfect
7 novembre 2025
Professional and courteous
The body shop Team did an amazing job on my car, led very well by a personable young man who went out of his way to be extremely helpful, and very professional
7 novembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Jim, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our body shop team provided you with such a high level of service and professionalism. It’s wonderful to know that the young man leading the team made a positive impression by being both personable and helpful. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team at Leeds Audi. We look forward to welcoming you back in the future.
I booked the service early because the…
I booked the service early because the car heating had stopped working (blowing out only cold air) which needed sorting. The car service was done on the day but when I was called to say it was ready I was told that they hadn't had time to sort the heating. I could have left the car to be collected the next afternoon but that wasn't a possibility for me so I have had to book it in again.
6 novembre 2025
Réponse de Sytner Group - Leeds Audi
Dear Amanda, Thank you ever so much for your kind words and for taking the time to share your experience with Leeds Audi. We are delighted to hear that your visit was excellent and that you felt well looked after throughout. It is always our aim to provide the highest standard of service, and your feedback truly means a great deal to us. We look forward to welcoming you back in the future and hope every experience remains just as positive. Best wishes, The Leeds Audi Team
Service
I waited for my car for its service but was not booked as a wait visit.
It did not make a difference as it was changed at the dealership to a wait and I did not have to wait long.
Just as good customer focused experience as always and kept up to date on progress and a follow up call to see if I had any issues of which there was none. Thanks again Audi service team at Leeds and Rebecca looking after everyone as always knowing her regular customers.
28 octobre 2025
Réponse de Sytner Group - Leeds Audi
Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience with our service team at Leeds Audi was as good as always. It’s wonderful to know that Rebecca and the team were able to look after you so well and keep you informed throughout. Your continued support means a great deal to us, and we look forward to welcoming you back for your future visits. Thanks again for choosing Leeds Audi.
Réponse de Sytner Group - Leeds Audi
Dear Michelle Andrea Mckenna, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you consistently receive fantastic service at Leeds Audi. It is always our aim to provide the highest standard of care and attention to every customer. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Wishing you all the very best. Kind regards, The Leeds Audi Team
Not the best.
Despite being contacted by three people they still haven’t confirmed the quote for routine work. They don’t really listen.
28 octobre 2025
Réponse de Sytner Group - Leeds Audi
Thank you for your feedback. We apologise that your experience did not meet expectations and that communication was not as clear as it should have been. At Leeds Audi, we strive to listen carefully and provide timely responses. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, who would be keen to discuss your concerns further and ensure your experience is improved. Your satisfaction is important to us.
Rob from start to finish did his best…
Rob from start to finish did his best and provided an excellent service during the process of my car exchange and purchase of my new car. He couldn’t have done enough for me and made my experience as easy as possible.
18 octobre 2025
Happy to have done business with Audi Leeds once again!
We were taken care of by Hamnah who is a bright bubbly young lady. She organised for me to drive her car A3 SB as we were looking to upgrade our A1 Sportback black edition she was so helpful. Then we met Liam who was also helpful. On collection of the car we were delighted with its presentation, the colour & wheels were perfect. We were joined by Alex who did some paperwork with me & set up my Audi on my phone, then Oliver asked me to sign some documents both were great couldn’t do enough for us a really good experience with very nice staff. Happy it all went well thank you all thank you.
16 octobre 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.