What an amazing experience from the point of ordering the car through to delivery! Miles was amazing at listening to my needs and making sure I was fully getting what I wanted! The test dr... Voir plus
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I recently took my Audi A5 in for a service at Audi Leeds. The service itself was acceptable, but the valet was very poor. When you pay Audi prices, you expect a high standard across the whole visit —... Voir plus
L'entreprise a répondu
Great service, asked for drinks lots of times. Was warm and comfortable. Service was before expected time. My car wash and vaccum was lovely to come back to. Terry ben and Neil I think it was. Jimmy k... Voir plus
Professional welcome Introduced to technician who was dealing with my service. Audi team keeping me updated with progress by text and email and endless good quality refreshments whilst I waited... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Apex Way,Apex Business Park, LS11 5LN, Leeds, Royaume-Uni
- 0113 290 4000
4,4
Excellent
712 avis
Demande des avis aux clients
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Great service ready on time 👍
18 octobre 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Simi was very helpful & made the…
Simi was very helpful & made the experience easy as always.
9 octobre 2025
Réponse de Sytner Group - Leeds Audi
Thank you for your kind words, Ms OBrien. We are delighted to hear that Simi provided you with excellent service during your visit to Leeds Audi. Our team takes great pride in making the car-buying experience as easy and stress-free as possible. We are glad that Simi was able to assist you in finding your perfect vehicle. We appreciate your support and look forward to welcoming you back to our dealership in the future. Thank you for choosing Leeds Audi.
Always a great customer experience at…
Always a great customer experience at Leeds Audi, plenty of staff on hand to assist and deal with any matter professionally and quickly.
7 octobre 2025
Réponse de Sytner Group - Leeds Audi
Thank you for your glowing review, C Freeman. We are delighted to hear that you consistently have a great customer experience at Leeds Audi. Our team takes pride in providing professional and efficient service to all our customers. We are pleased that you have noticed the efforts of our staff and their dedication to ensuring a positive experience for you. We look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Leeds Audi.
Various visits from end of July to end ofcSeptember From the moment you walk in you are…
From the moment you walk in you are looked after for sure. Whether it’s updates ,coffee ,tv or newspapers
Simmy has always been first class. And I’ve seen a lot of him because the car has been in for warranty work a few times now !
4 octobre 2025
Réponse de Sytner Group - Leeds Audi
Thank you for your kind words, David. We are delighted to hear that you have had a positive experience at Leeds Audi. Our team takes great pride in providing exceptional service to our customers, and we are glad that Simmy has consistently gone above and beyond to make sure you are well taken care of. We apologise for any inconvenience caused by the warranty work, but we are honoured to have had the opportunity to serve you. We look forward to seeing you again soon.
Réponse de Sytner Group - Leeds Audi
Thank you for your kind words, Boris. We are delighted to hear that you had a smooth experience at Leeds Audi. Our team takes great pride in providing attentive service to our customers. We are also pleased to know that you were impressed with our valet service. We strive to maintain high standards and it is an honour to receive such positive feedback. We hope to see you again in the future and continue to provide you with exceptional service. Thank you for choosing Leeds Audi.
Always excellent service as you would…
Always excellent service as you would expect from Audi .
30 septembre 2025
Réponse de Sytner Group - Leeds Audi
Thank you for your glowing 5-star review, Ms Garlick. We are delighted to hear that you consistently receive excellent service from our Leeds Audi dealership. Our team takes great pride in providing top-notch service to all of our valued customers. We appreciate your loyalty and trust in us to meet your expectations. We will continue to strive for excellence and look forward to welcoming you back for your future automotive needs. Thank you for choosing Leeds Audi.
Great service from Mikes & Derek
Great service from Mikes & Derek, & actually all the Staff. Great deal also. Need need to shop any further than local. Thanks all.
27 septembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you for your kind words, Paul. We are delighted to hear that you had a great experience with our team at Leeds Audi. Our staff, especially Mikes and Derek, take pride in providing exceptional service to our customers. We are glad that you found a great deal with us and appreciate your loyalty to our local dealership. We look forward to serving you again in the future. Thank you for choosing Leeds Audi.
Car Service
Good meet and greet by Bev and Maxine who also looked after me while the car was being serviced. Good information re timelines and good handover at the end.
26 septembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 5-star review, Mark. We are delighted to hear that you had a positive experience at Leeds Audi. Our team, especially Bev and Maxine, are dedicated to providing excellent customer service and ensuring a smooth and informative experience for our customers. We are glad that you were well taken care of during your car's service and that you received helpful information about timelines. We hope to see you again in the future. Thank you for choosing Leeds Audi.
Nikki was great had a good laugh with…
Nikki was great had a good laugh with he gave 10/10 service, would come back again and buy from nikki
24 septembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you for your fantastic review, Mani! We are delighted to hear that you had a great experience with Nikki at Leeds Audi. Our team takes pride in providing top-notch service to all our customers, and we are thrilled that Nikki's sense of humour added to your overall satisfaction. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Leeds Audi, where we strive to honour our customers with exceptional service.
Absolutely fantastic service
Absolutely fantastic service, made life really easy and stress free for my first brand new car. We had a lot of laughs with Nicky very relaxed and easy to talk to thank you
20 septembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you for your glowing review, Emma! We are delighted to hear that you had a fantastic experience with us at Leeds Audi. Our team, especially Nicky, strives to make the car buying process stress-free and enjoyable for our customers. We are glad that you found our service to be top-notch and that you were able to have a few laughs along the way. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Leeds Audi.
MOT experience
Nobody communicated with me to let me know my car had passed its MOT. I just got a visual health check video. I went to wait at the garage and even though they knew I was there, I got a text telling me my car was ready for collection.
18 septembre 2025
Réponse de Sytner Group - Leeds Audi
Dear Jill Pearson, Thank you for taking the time to leave a review for Leeds Audi. We apologise for any inconvenience caused by the lack of communication regarding your car's MOT results. We understand the importance of keeping our customers informed and we will ensure that this is addressed with our team. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, to discuss your experience further. We value your feedback and hope to have the opportunity to improve your experience in the future. Best regards, Leeds Audi Team
Mot…
What’s the point of booking appointments for your mot, I booked for 9am and my car won’t be ready until the afternoon, when booking the appointment I said I would have to wait with the car, Audi customer service used to be outstanding, recently it’s extremely poor. The 3 stars are for the lovely lady that keeps making me drinks and making sure I’m ok
5 septembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Laura, Thank you for taking the time to leave a review for Leeds Audi. We are sorry to hear about your recent experience with our service. We understand the frustration of having to wait longer than expected for your car to be ready, especially when you have made an appointment. We apologise for any inconvenience this may have caused you. We take great pride in providing exceptional customer service and we are disappointed to hear that we have not met your expectations on this occasion. We will make sure to address this issue with our team to ensure that we continue to provide outstanding service to all our customers. We are glad to hear that our lovely lady has been taking good care of you during your wait. We hope that you have enjoyed your drinks and that you are comfortable while waiting for your car. Thank you for your feedback and we hope to have the opportunity to make it up to you in the future. Best regards, Leeds Audi Team
I ordered an Audi A3 through this…
I ordered an Audi A3 through this dealership and I was impressed with the service they offered and was informed throughout during the process. On collection of the car everything was smooth and straightforward and was delighted when the car was visible to me which was worth the wait as it drives fantastically and would certainly recommend this dealership to any potential customer that’s interested in a car.
4 septembre 2025
Réponse de Sytner Group - Leeds Audi
Thank you for taking the time to leave such a positive review, Mr Kazmi. We are delighted to hear that you had a great experience with our dealership and that you were kept informed throughout the process of ordering your Audi A3. We take pride in providing smooth and straightforward service to our customers. It's wonderful to know that you are enjoying your new car and we appreciate your recommendation to potential customers. Thank you for choosing Leeds Audi. We hope to see you again in the future.
VIP treatment
The way youre treated by Audi here is really great. Very professional and attentive staff.
26 août 2025
Réponse de Sytner Group - Leeds Audi
Thank you for your kind words about your experience at Leeds Audi. We pride ourselves on providing a high level of professionalism and attentiveness to our customers. It is our goal to ensure that every interaction with our staff is a positive one. We appreciate your recognition of our efforts and we will continue to strive for excellence in all aspects of our service. Thank you for choosing Leeds Audi and we look forward to welcoming you back in the future.
Quick and easy
Went in for a car and dealt with Paul @ Audi Leeds
Very helpful from start to finish. Everything was quick and easy. Massive thanks to Paul
would recommend
1 septembre 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you for taking the time to leave us a 5-star review, Aiden. We are delighted to hear that you had a positive experience at Leeds Audi, and that Paul provided you with excellent service from start to finish. We pride ourselves on making the car buying process quick and easy for our customers, and we are glad that this was reflected in your experience. We appreciate your recommendation and hope to see you again in the future. Thank you for choosing Leeds Audi.
The people at Leeds Audi are friendly…
The people at Leeds Audi are friendly but professional, and they always make me feel welcome and valued as a customer. Speaking of value, I got good value for my money and even got a couple of complimentary extras thrown in for good measure. I cannot praise them highly enough.
21 août 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you for your glowing review, Kayode. We are delighted to hear that you had a positive experience at Leeds Audi. Our team takes great pride in providing friendly and professional service to all our customers. We are also pleased to know that you felt valued and received good value for your money. It is our honour to go above and beyond for our customers and we are glad that you noticed. We look forward to welcoming you back in the future.
Positive Customer Experience
The welcome and support while onsite for routine services is of a high standard. Alex and Rebecca go above and beyond to ensure you are greeted in a friendly manner and comfortable during the time onsite. Alex provided great feedback on the service in a written and verbal way.
20 août 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Thank you for your glowing review, Shalon. We are delighted to hear that you had a positive experience at Leeds Audi. Our team takes great pride in providing exceptional customer service, and we are pleased to hear that Alex and Rebecca went above and beyond to make you feel welcome and comfortable during your visit. We will be sure to pass along your kind words to them. We appreciate your feedback and look forward to welcoming you back for your next routine service. Thank you for choosing Leeds Audi.
APPALLING EXPERIENCE
Visited with my daughter this morning as she's looking for another car.
New car showroom was closed so we went to ask at used cars if we could look at her chosen car Audi A3 S line. 5 men were sat in front of screens plus one young woman, who asked if she could help. She provided keys for a car but was unsure where it was and had a pre-booked customer. She was excellent. She asked the men, still sat staring at their screens, if they could help. Not one of them even acknowledged us but stated they would be about 25 minutes!!! We went to try and find the car with no success. We went to give the keys back to one of the guys stating we would visit an alternative branch where they were interested in all customers.
MORAL OF THIS STORY: the young people of today buying lesser value cars are your big sales in the future.
Would it have been a different experience had we been Father and Son - absolutely.
If we could give this branch a minus score it would still be too high.
17 août 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear MW Yorkshire, Thank you for taking the time to share your experience at Leeds Audi. We are disappointed to hear that your visit did not meet your expectations. We apologise for any inconvenience caused by the closed new car showroom and the unhelpful attitude of our staff. We would like to assure you that we value all our customers, regardless of the value of their chosen car. We realise that the young people of today are the future of our business and we strive to provide excellent service to all our customers. We would like to invite you to contact our Head of Business, Mark Henzell, at markhenzell@sytner.co.uk, to discuss your experience further. We hope to have the opportunity to make it up to you in the future. Thank you for bringing this to our attention. Sincerely, Leeds Audi Team
OUTSTANDING SERVICE!!
OUTSTANDING SERVICE!!
Our experience at Leeds Audi was brilliant. Pali, Des and Ken went above and beyond our expectations from ordering right up to collection .The handover experience had a lovely personal touch 😊.The communication was great and they always kept us up to date with everything and all the staff are really helpful. They really went out of their way for us and we would highly recommend Audi Leeds if you are looking to purchase an Audi. We will certainly not hesitate to return to them when we want to renew our car. Thank you all again so very much for helping us, we love our new Audi. This is a well deserved 5 star review 👍🏼
Ryan and Jo
5 juin 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Ryan and Jo, Thank you for taking the time to leave such a glowing review for Leeds Audi. We are delighted to hear that your experience with us was outstanding and that our team, particularly Pali, Des, and Ken, went above and beyond to ensure your satisfaction. It is always our goal to provide exceptional service to our customers, and we are thrilled to hear that we have met your expectations. We appreciate your kind words and recommendation, and we look forward to welcoming you back when you are ready to renew your car. Best regards, The Leeds Audi Team
Really impressed with the service after…
Really impressed with the service after a call with Bailey following up on my request for a settlement figure on my current Audi I have with you.
I also spoke with Joe about organising an appointment to view some cars to switch out to.
As I explained the kids are off and it's a manic time, but he was really helpful in finding out what I am looking for and he was going to have a look for me.
I then received a video message, which I thought was a fantastic idea!
He showed me a selection of A1's to look at that would be suitable, this is by far great service and I would highly recommend you to anyone I know.
Needless to say, I will be looking at one of these A1's and probably wouldn't have done if I hadn't received this video which showed me how easily I can switch my car out when I'm too busy to come down initially.
12 août 2025
Avis spontané
Réponse de Sytner Group - Leeds Audi
Dear Melanie, Thank you for taking the time to leave us a 5-star review for your experience at Leeds Audi. We are delighted to hear that you were impressed with the service provided by Bailey and Joe. We understand that this is a busy time for you, and we are glad that our team was able to assist you in finding a suitable car through a video message. We appreciate your recommendation and look forward to welcoming you back to our dealership. Thank you for choosing Leeds Audi. Best regards, Leeds Audi
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