Sytner Group - North Wales Audi Avis 

241
•
TrustScore 4.5 sur 5

4,3

Conway Rd, LL31 9AY Llandudno Junction, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A massive thank you to Paul at Llandudno Junction Audi for outstanding customer service. Whilst travelling home from Anglesey in my Audi Q4, I was struggling to find a charger in the local area th... Voir plus

Noté 5 sur 5 étoiles

I arrived on time they completed the air bag recall on time allowing me to carry on with the rest of my day, a far call from some dealerships who give an appointment time for a recall and when they ar... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

As a new customer my first visit to the dealership was not the best start, waited in reception for over 5 minutes, no staff? Some were sitting at desks but still no attempt to assist, finally so... Voir plus


À propos de l'entreprise

  1. Concessionnaire automobile
  2. aussi dans
  3. Vendeur de voitures d'occasion

Écrit par l'entreprise

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Coordonnées de contact

  • Conway Rd, LL31 9AY, Llandudno Junction, Royaume-Uni

  • 01492 585777

4,3

Excellent

TrustScore 4.5 sur 5

241 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,3

Tous les avis

(241)

13 565 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Sytner Audi have always exceeded my expectations for service, customer service and support. When it was time for the Q3 to be sold I looked at several car sales sites and was surprised when Audi were a match for the other offers. From the initial meeting to getting cash in the bank was just under 24 hours. When I’m looking for another Audi, Sytner North Wales Audi will be my starting point. Nice to have reliable service of this quality

25 avril 2022
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi, Thank you so much for your feedback, we are delighted you have been pleased with the service we gave you. We hope you have a great bank holiday. Kind regards Tony

Noté 5 sur 5 étoiles

Sytner purchased my car via Motorway

Sytner purchased my car via Motorway. Jordan Irving of Sytner was extremely helpful, professional and flexible (I was away on holiday when the sale was agreed so there was a slight delay in transfer). The transfer itself was quick and straightforward and actioned at the local dealership. Well done Sytner, it couldnt have gone better.

25 avril 2022
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi, Thanks so much for your 5 star review. We are so pleased you have been impressed with our service. We hope you have a great weekend. Kind regards Tony

Noté 5 sur 5 étoiles

Great customer experience

Went to have a MOT and discussion about my future finance of my car and the whole experience was brilliant.

Have to name Lee Davies as well for being so professional, friendly and knowledgeable and for giving me all the options so i could make an informed decision that was best for me at this time.

Each time the Volkswagen team have been brilliant with me. Very happy customer!

Diolch | Thank you to all!

5 avril 2022
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi Iwan, Thank you for taking the time to leave such an amazing 5 star review, Lee will be over the moon to read your kind words, Best Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

Recommended👍🏻

Recently bought a car using a distance transaction. The dealership (North Wales Skoda) were excellent and accurate with vehicle description. Prompt delivery was arranged and the car arrived as it should. Many Thanks

4 avril 2022
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi Peter, Thank you for the great 5 star review, I hope you have many happy years motoring in your new car, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

I have currently now had 3 cars of…

I have currently now had 3 cars of Darion from North Wales Audi and every time the service has been absolutely incredible everything is done so quickly and always so professional.

I would not go anywhere else or to anyone else.

Darion is always so welcoming and so helpful making sure I know exactly what is going on with the vehicle and she always updates me so I am up to date with what is happening.

Couldn’t recommend enough.

I have just currently got a Polo and I am in love with it.

25 janvier 2022
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi Tamara, Thank you so much for taking the time to leave such an amazing review, Darion will be thrilled to read such amazing recognition, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service, friendly and professional from Dan in Sales, with great detailed handover from Kane. Both know the Brand inside out and are huge credit to N Wales Audi

13 décembre 2021
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Réponse de Sytner Group - North Wales Audi

Hi Mr Price - Thank you for the great 5 star review and the awesome words of recognition for Dan, he will be chuffed to be recognised for his efforts, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

Great service

Great service, pleasant knowledgeable staff, no pressure selling

1 décembre 2021
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Réponse de Sytner Group - North Wales Audi

Hi Roz, thank you for the 5 start review, I am so glad that you enjoyed your visit, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

Amazing service from Darion!

Took my mum out for a little look around the Audi show room & came out with a new car. We had darion help us with everything and couldn’t have been any better!! She is a real asset to the company and would recommended anyone visiting the location deals with her. Brilliant 10/10 experience!

3 novembre 2021
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi Harry, Thank you for the 5 star review, Darrion will be made up to read your kind words, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

Mark the sales man was very helpful

Mark the sales man was very helpful, and answered any question we asked him ,as to regarding which car we picked

25 octobre 2021
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Réponse de Sytner Group - North Wales Audi

Hi Neil, thank you for the great 5 star review, Mark will be so happy to be recognised like this, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

Just collected my new Audi today

Just collected my new Audi today. Fantastic experience Starting with Lee, Then Ian, To finish off Kane confirmed that I was happy with everything. Must admit, Kane was great leading me through the on line paper work. Thank you to you all. You made my exchange easier than I thought. 10 stars to you all. Coffee was good as well. 😃😃😃

11 octobre 2021
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi James, Thank you for this great 5 star review and amazing words of recognition for the team, the guys will love to read such great feedback, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

A very good dealership

A very good dealership! I was contacted by North Wales Audi in the first place about upgrading my car to a newer model. Unfortunately the first attempt to find a car didn’t work out, partly down to my own indecision. I was however hooked and having to visit the dealership often I kept looking. I did find a car but unfortunately this also fell through. The staff there didn’t give up, especially Darion, and found me car that was perfect and met my needs. Highly recommend as they showed patience, with me, and they're very friendly, informative and
helpful! Darion explained the details of all
purchasing options available so that I was
able to decide what option suited best.

When it came to picking up the new car Kane was extremely helpful and again patient and informative. The whole thing was quick and efficient.

All in all they were very helpful and informative and have even followed up with phone calls to make sure that everything was still ok and running smoothly.

A great dealership. See you again in a few years!!

Thank You.

8 octobre 2021
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Réponse de Sytner Group - North Wales Audi

Hi Mr Williams, Thank you for leaving such a wonderful review, the guys will really enjoy reading such kind words of recognition, Best Wishes Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

A great team!

I have to say a big thank thank you to Mark and the team at North Wales Audi and big thank you especially to Darren ! He was professional and patient and a real genuine guy !

Any questions I had were answered anything I requested was done and most importantly communication was always there !

It’s been a pleasure buying a car from North Wales Audi and I wouldn’t have any doubt in these guys!

The car was delivered in mint condition. Nothing to fault at all. I have full confidence in Audi because of these guys

Thank you Again North Wales Audi!

4 octobre 2021
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Réponse de Sytner Group - North Wales Audi

Hi Mr Asampong, thank you so much for the 5 star review and amazing feedback for Mark and Darren, I know they will be tickled pink to read such great feedback, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

Very pleased with my A3 Edition 1 which…

Very pleased with my A3 Edition 1 which we collected today.
Darion sourced the car for us ,and handled the entire sales process with professionalism,and ease.Nothing was too much trouble ,and she is a credit to the Dealership.

29 septembre 2021
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi David, Thank you for such a great review, I will share your awesome feedback with Darrion, she will be so pleased to be recognised like this :) Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

Darion was extremely helpful from our…

Darion was extremely helpful from our first meeting to the handover of the car. I would definitely recommend her for the friendly and efficient service she provided.

24 septembre 2021
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Thank you for the great review, Kind Regards Tony Gibbons General Sales Manager

Noté 1 sur 5 étoiles

Poor service department.

Service department lets the North Wales Audi dealership down.

19 septembre 2021
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi Christo, Here at North Wales Audi we pride ourselves on delivering a 5 star customer service, it appears on this occasion we have fallen short of that ambition, if there is anything I can do to reassure you of this ambition then please call me, Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

This is the way to treat customers. Well done !! We visited your Audi dealership in…

We visited your Audi dealership in Llandudno, met a delightful young man (Mark Willingham) who answered all our questions in a polite and professional manner, provided coffee, arranged a test drive, then took us (Painlessly) through the ordering process
This will be our NINTH Audi, , but We felt that the whole process was handled extremely well and now look forward to our new car

14 septembre 2021
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Hi Jim, thank you so much for the loyalty that you have shown our business over the years 9 Audis is amazing !! I will share your kind words of recognition with Mark, I know he will be so happy to be recognised like this, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

My second car from Audi Llandudno…

My second car from Audi Llandudno Junction. Mark Willingham goes the extra mile to find the Audi that fits individual requirements without any hard sell tactics!
He is an excellent assett to Audi and Mark is a dilligent and competent sales advisor, always keeping you updated and creates a seamless stress free transfer and is always happy to advise on any questions. Thank you Mark yet again for an excellent service.

2 septembre 2021
Avis spontané
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Réponse de Sytner Group - North Wales Audi

HI kay, thank you for the great 5 star review, Mark will be thrilled to be recognised in this way, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

I am really pleased with the services i…

I am really pleased with the services i got from Gareth at the beginning which he send all the details of the vehicle Audi Q8 together with video and also gave me a good price for my vehicle as part exchange so i drove four hours from London to get me new car, The services and completion of my vehicle was doe by kane andrews and it was very easy, timely and excellent service, Kane took me to the vehicle and explained everything and also answers all my question, i was very happy with all the services i got from both sales team ad drove 4 hours back to London with my new vehicle, very enjoyable drive and a great car best car i ever had.

thank you

31 août 2021
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Réponse de Sytner Group - North Wales Audi

Hi Yonas, Thank you so much for taking the time to write such a wonderful review, Gareth will be so happy to be recognised by you in this way, Kind Regards Tony Gibbons General Sales Manager

Noté 5 sur 5 étoiles

First class customer service.

I have just taken delivery of my Audi A4 purchased from North Wales Audi remotely as I live in Leicestershire. From speaking to Paul Dixon and Kane Andrews it has taken 6 days for them to process the order and arrange delivery to my driveway. The car is magnificent and the service has been exemplary . A testament to their commitment in these trying times. Thank you both for your help and patience in providing first class customer service.
Kind regards Bob Walters

19 août 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent service!

Visited here yesterday after receiving appalling service from another dealer. I was overwhelmed by the professionalism of Darion. She was attentive and eager to help us find the perfect car. She welcomed us with a big smile and made us feel comfortable and well looked after from the offset. Darion was eager for us to look at the different specifications, colours and styles and answered all the questions we had and more! It didn't feel like she was merely trying to get us to make a purchase, I could tell she had a true passion for the cars she sells and wanted to make sure we found the right individual fit for us.
It was a relief to have such a positive experience after feeling so deflated after visiting a different local dealer.
I would highly recommend a visit if you're looking to purchase - 5 star service! Thank you, Darion!

7 août 2021
Avis spontané
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Réponse de Sytner Group - North Wales Audi

Good morning Sean. Thank you for your Fantastic 5 Star Review and for your Super feedback, both are very much appreciated. I will ensure that your comments are passed back to Darion and the wider Team, all of whom I know will be delighted. Thank you again and thank you for your support. Kind regards Tony Gibbons General Sales Manager

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