Sytner Group - North Wales Audi Avis 

Was disappointed that the car hadn’t been cleaned upon return. Previously with Jaguar the car was always returned washed and hoovered and it was collected from home and returned. I did request a collection but was refused

Extremely professional experience from start to finish.

Helpful, knowledgable staff who are happy to answer questions. They also are keen to provide a good post sales experience.

Excellent customer service with friendly professional staff.

Big thank you to Dan Parry for helping me choose my new A1. Wasn’t pushy at all, went through all the different options with me and explained everything clearly. Was very responsive to messages. He was so helpful from start to finish, kept me informed throughout and made sure that the transaction went through smoothly.

When collecting my new car Dan had gone to get fuel for me, all the staff were very friendly while I waited - was offered refreshments multiple times.

Have also been contacted days after collecting the car to see if everything was ok and that if I needed anything to contact him.
Would definitely recommend Dan at North Wales Audi.

It’s been a great experience but the only thing lacking is the refreshments is not accessible in the waiting area and not even biscuits or something that is available for customers considering that the waiting time more is than 1-2 hrs and not to mention that shops are not even near the showroom. Good thing that it’s summer time when I visited Audi/VW showroom,what if it’s rainy or windy season?? Or maybe your customers are diabetic or elderly? Since you don’t offer a courtesy car at the moment I think you need to consider the welfare of your customers as well. Like the Honda in Llandudno,they have got a refreshment machine for the customers that is accessible and they do offer biscuits as well for their customers(young or old)

Always brilliant service, very pleasant staff and can’t do enough for you when you need them,
Regards
Emma L Roberts

Recently visited North Wales Audi after i bought a brand new A5 Coupe approximately six weeks ago (from Blackburn Audi) only to find i couldn't live with the colour. North Wales Audi bought the car off me and I have now ordered a new A5 Coupe from them, due for delivery in December, Jordan Irvine was very helpful in the sales process and everything was well organised. Michael Bradshaw helped me with the paperwork process of changing my private plate over and was very professional.
I would like to personally thanks Ian Roberts and Bradleigh Owens for helping me with the ordering of my new car. They acted very professional and explained the process in great detail.
Overall I cannot fault the service i have received from North Wales Audi. Just looking forward to picking my new car up in December.

Visited North Wales Audi last weekend and found a Q2 we really liked which was part of the Audi approved range. Really nice example with low mileage.

Spoke to the first salesman who greeted us and made us feel welcome without any pressure - Michael Bradshaw. Michael discussed our needs, provided a test drive and discussed the features of the Audi service and all the things we needed to know. The service and sales process was second to none.

I was provided with assurance that the car could be ready for the following week so arranged to collect the car on Wednesday and was given all the paperwork, information and also the chance to purchase a service package which was taken up as this will be my main dealership when I move house later this year. Michael was extremely patient and kind in organising the paperwork, associated car pack and tax and showing me all the features and functions of the vehicle and activating the data plug and iPhone application ensuring that it was all working fine before I left.

Extremely happy with the car, the service and everything from the time of arrival to the departure.

I wouldn’t hesitate in buying another car from here again and have the peace of mind that it is all Audi serviced and approved.

Also to mention Ian Roberts who took time to explain the extra services available and this was also done in a no pressure way.

Thanks again team, Diolch yn fawr!

I don’t even know where to start! I feel so let down by the garage after purchasing the car back in sep 2021 I had a years warranty on it when a fault came on the car on wed 29th June it was recovered and took to audi Llandudno junction on the Thursday I then had no call to tell me what was wrong with the car after calling a few times I was told I would have a call back which I didn’t untill I rang again on Friday I was then told I would have a courtesy car by 10.30am on the Saturday which surprising didn’t turn up as Audi had cancelled it from enterprise with no explanation. I could of gone Friday and picked a car up from the Audi garage but I would of had to take the person back who was driving it to me 45 mins away but I was working what sort of service is that! Finally after ringing 3 times Saturday morning and passed from pillar to post I was finally told what was wrong with my car and they was waiting for the warranty company to ‘ok it’ and I would be priority to be rang first thing Monday morning, fast forward to Monday and had no call so rang my self by 10.30 there is a lack of communication with the garage and there customers.To be told by Reece my warranty doesn’t include with what needs fixing with my car and would be £400 + to fix absolutely laughable what sort of warranty do you actually get with your car it’s ridiculous! So my car has been in there garage nearly 5 days before they told me this complete waste of my time I have a young baby that I have had to ferry around in taxis for 5 days with no apology or even the car I should of been entitle to!After I got my car back I had a service report saying I need a new cam belt and break fluid and a list of a few other things!I have only done 1300 miles in the car in 10 months I was told the car was serviced when I purchased it surely that would of flagged up prior to me buying it! I feel so let down by the garage there customer communication is awful! I would never buy a skate board from there let alone another car!

Went looking for a new car in Llandudno Junction bumped into Lea Davies the salesman at VW hotpoint. He made me feel welcome comfortable and gave a lot of reassurance. He did everything he could to please me and sell me the car as fast as he could. He’s very Friendly good at what he does and a cannot fault the man. Straight 10/5 if you ask me. Couldn’t ask for a better salesman on my side. He made sure everything was perfect for me and the car. Lea Davies needs recognition employer of the year for sure

We were very pleased. All staff we dealt with were helpful, polite and took great trouble to answer all our questions

Lee Davies was amazing during our time picking our new car! He gave us all the options we had and made the process as easy and smoothly as he could.
We had no issues or delays with purchasing our new car and we would highly recommend Lee to friends and family. Thank you Lee!! You’re a star

My experience with Sytner Llandudno Junction was first class. Two days after I put a deposit on my T-Rock, my 95 year old mother in law fell ill and needed 24 hour care by the family and then two weeks later died. It was an extremely stressful and sad time for us. Lee Davies and the team were very supportive and at no time made me feel rushed or pressured to finish the deal, sign the forms etc. They were helpful and patient and made the whole experience a happy one. I can highly recommend them as a dealership to buy your next car from.

Recently sold my Golf which was still on a finance agreement. Jordan was a great help, sorted all the paperwork and kept me updated. Great communication and flexibility made the process very easy and stress free!

Sold my A1 Audi to North Wales Audi and purchased a VW camper van from VW North Wales VW. Had excellent deal on both and would recommend to

This was my first Audi that I have bought 4 years ago, the service I have received from the company was excellent, the situation at work has changed recently given me an option to have a company vehicle therefore I had an option to sell my car. The garage offered to by the car back and the help and I off them was excellent. If I require to by another car one day I would be more than happy to go back there.

Great customer service from Jordan at Sytner. Very responsive to any queries we had and always happy to answer any questions. 5 stars!