A massive thank you to Paul at Llandudno Junction Audi for outstanding customer service. Whilst travelling home from Anglesey in my Audi Q4, I was struggling to find a charger in the local area th... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I arrived on time they completed the air bag recall on time allowing me to carry on with the rest of my day, a far call from some dealerships who give an appointment time for a recall and when they ar... Voir plus
L'entreprise a répondu
It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... Voir plus
L'entreprise a répondu
As a new customer my first visit to the dealership was not the best start, waited in reception for over 5 minutes, no staff? Some were sitting at desks but still no attempt to assist, finally so... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
Conway Rd, LL31 9AY, Llandudno Junction, Royaume-Uni
- 01492 585777
4,3
Excellent
240 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
all round great service as always.bit…
all round great service as always.bit annoyed i didn't get an audi cam of the work.
4 mars 2024
Réponse de Sytner Group - North Wales Audi
Thank you for your 5 star review Brian. We are delighted to hear that you had a great experience with us at North Wales Audi. We strive to provide the best service possible and are sorry to hear that you didn't receive an Audi cam of the work. We will make sure to look into this and ensure that this doesn't happen again. We hope to see you again soon and thank you for your continued support.
Took my Audi R8 to North Wales Audi for…
Took my Audi R8 to North Wales Audi for a routine oil service 20/2/24 at a cost of £980. Radio silence for almost a week. Received a phone call to say that the expansion tank had exploded whilst the technician was "revving the car to 3000rpm for 2 mins" to heat the oil up for the oil change. Refused to take responsibility and wanted to charge an extra £660 to replace the expansion tank. As far as I am concerned, the car has driven fine for the last 2 years and drove 30mins, over 26 miles to drop it off with no issues. Now had to collect by hiring a trailer, van and driver. So car went in fine, came out broke. Legal letters sent. Cannot verify if any other damage has been caused to the engine from overheating. Car has been abused, mistreated and the service not provided with reasonable care and skill.
EDIT 28/2/24
Before Tony changes his response to my review, I have copied & pasted it here with my responses which clearly show a lot of contradictions & unwillingness to provide vital information:
Hi Mr Evans, .... before replacing the oil and filters in this model of car it, is essential that the oil is at operating temperature before being removed from the car, it was only before the car had reached operating temperature that our Master technician noticed a crack in the expansion chamber for the coolant that was starting to leak, at no point was there an explosion
(REPLY - your service adviser’s words of explosion, not mine. I was also told that your technician couldn’t see the expansion tank or a crack without removing engine panels? It was also confirmed when I collected the car that he did not know where the coolant was coming from as he hadn’t removed the expansion tank?!
So did the car get up to operating temperature or not? If it didn’t, then how was the service carried out correctly if it is “essential” to be at operating temperature to remove the oil? According to your reply, “before the car had reached operating temperature”….”he immediately abandoned the process”? )
As soon as Our master technician noticed the coolant leak, he immediately abandoned the process and we reported our findings to you, it was only when the car was warming up did the fault fault in the tank become apparent.
(REPLY -This is completely false Tony & I think you know this. The version of events clearly don’t align. I was only informed of this Monday morning, some 6 days after leaving the car in your care for a 1-2 day service & me chasing via phone. Your technician said he did the service early on the previous week. I even called on the Thursday & Friday asking for an update and no one came back to me but was told the service was done and just waiting for some clips for the undertray. This was your opportunity to let me know in a timely manner but seems this time has been taken in trying to get your stories straight. Unfortunately this is now unfolding)
I understand that a replacement expansion tank is not a cheap part to purchase so I understand your frustration at having to go to further expense to maintain your Audi R8,
(REPLY - Trust me, money isn’t an issue. This car is just part of my collection & paying £980 for an oil change just because you’re an official Audi garage should come with an element of reassurance that the car would be looked after in the correct manner)
To say that our Master Technician abused and mistreated your car is very unfair, we simply ran your car up to temperature and noticed a fault.
(REPLY - I thought the car didn’t reach operating temperature Tony? Please can you clarify? I was told that the car was sat “revving up to 3000rpm for 2 mins” on the ramp to increase the oil temp)
I can also reassure you that our fully trained Audi Master technician is not in the habit of mistreating and abusing customers vehicles, the threats of poor google reviews and legal action to be used as a weapon to try to force us to pay for faulty components (caused by Audi) on a vehicle that is 12 years old and 9 years out of warranty
(REPLY- No threats, just an honest review of what’s happened & you will be exposed. The legal process is now what I have to go through because you have refused to investigate, uphold my complaint or provide me with more detailed information that I have requested. Also, didn’t realise the age of a low mileage, full Audi Service History, high performance car would have such a bearing on your treatment of my complaint, seems a little unfair. After all, I would assume the car has been maintained correctly having only ever visited Audi garages in its lifetime.My car drove to you in full working order. It left unable to drive, trailered away at my cost.Any coolant leak would've been clearly visible on the underside of the car & steaming inside the engine bay visible in the back window which was not happening.Also not apparent in your lengthy 5 mins Audi Healthcheck Video.
27 février 2024
Avis spontané
Réponse de Sytner Group - North Wales Audi
Hi Mr Evans, here at North Wales Audi we take great pride in delivering the best possible service to all of our customers , in this instance we did exactly that, we followed the exact procedure for servicing an R8 as outlined by the manufacturer, your vehicle was worked on by an experienced Audi Master Technician, before replacing the oil and filters in this model of car it, is essential that the oil is at operating temperature before being removed from the car, it was only before the car had reached operating temperature that our Master technician noticed a crack in the expansion chamber for the coolant that was starting to leak, at no point was there an explosion. As soon as Our master technician noticed the coolant leak, he immediately abandoned the process and we reported our findings to you, it was only when the car was warming up did the fault fault in the tank become apparent, I understand that a replacement expansion tank is not a cheap part to purchase so I understand your frustration at having to go to further expense to maintain your Audi R8, To say that our Master Technician abused and mistreated your car is very unfair, we simply ran your car up to temperature and noticed a fault. I can also reassure you that our fully trained Audi Master technician is not in the habit of mistreating and abusing customers vehicles, the threats of poor google reviews and legal action to be used as a weapon to try to force us to pay for faulty components on a vehicle that is 12 years old and 9 years out of warranty is not the norm from our customers and is disappointing to see this happening now. Kind Regards Tony Gibbons General Sales Manager
Really helpful staff
Really helpful staff, everything happened as arranged, car valeted, very good experience. Just wait for a spare to arrive to get car back to 100%
12 février 2024
Réponse de Sytner Group - North Wales Audi
Thank you for your 5 star review Lee! We are delighted to hear that you had a great experience with us at North Wales Audi. We strive to provide excellent customer service and are glad that we were able to meet your expectations. We are sorry that you had to wait for a spare part to arrive to get your car back to 100%, but we are glad that you were satisfied with the overall experience. We look forward to seeing you again soon.
Did not like the long wait for service…
Did not like the long wait for service with no courtesy car option. I have been a loyal customer for many years and to wait 4+hrs is not acceptable
7 février 2024
Réponse de Sytner Group - North Wales Audi
Thank you for your feedback. We are sorry to hear that you had a long wait for service and that you were not offered a courtesy car. We value our loyal customers and we strive to provide the best service possible. We are currently looking into ways to reduce wait times and improve our customer service. We appreciate your feedback and we hope that you will continue to be a loyal customer of North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Réponse de Sytner Group - North Wales Audi
Thank you for your 5 star review of North Wales Audi. We are delighted to hear that you had a positive experience with us. We strive to provide excellent customer service and communication, so we are pleased that you felt this was the case. We value your feedback and will continue to work hard to ensure that all our customers receive the same level of service. We look forward to welcoming you back to North Wales Audi in the future. Kind Regards Tony Gibbons General Sales Manager
Easy no hassle…….except for all the…
Easy no hassle…….except for all the phone calls leading up to the appointment!
23 janvier 2024
Réponse de Sytner Group - North Wales Audi
Hi Sue, Thank you for taking the time to leave us a great 5 start review, We are delighted to hear that you had an easy and hassle-free experience with us at North Wales Audi. We apologize for the multiple phone calls leading up to your appointment. We understand that this can be inconvenient and we are working hard to ensure that our customers have a smooth and efficient experience with us. We value your feedback and thank you for taking the time to share your experience with us.Kind Regards Tony Gibbons General Sales Manager
Purchase of new Audi Q4
Staff at the North Wales Audi showroom were friendly, knowledgeable & polite. They helped us to choose the vehicle that best suited our needs & kept us updated throughout the production process. They were happy to answer any questions & dealt with a minor glitch on delivery in an exemplary way. We would thoroughly recommend this dealership.
28 novembre 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your kind words, Mr Close. We are delighted to hear that you had a positive experience with us at North Wales Audi. Our team is committed to providing excellent customer service and we are pleased that we were able to help you find the perfect vehicle for your needs. We are also glad that we were able to resolve any issues quickly and efficiently. We look forward to welcoming you back in the future. Kind Regards Tony Gibbons General Sales Manager
Réponse de Sytner Group - North Wales Audi
Thank you for your 5 star review, Mrs P M Owen. We are delighted to hear that you had a straightforward, no problem service at North Wales Audi. We strive to provide the best customer service and we are glad that we could meet your expectations.
MOT timings
My car was booked in for a mot at 10:00 which should take 1 hour but in reality it was over 2 1/2 hours even though I said I was waiting at the garage.
20 novembre 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your review, Mrs Hanson. We are sorry to hear that your experience at North Wales Audi was not up to our usual standards. We understand that your time is valuable and we apologize for the delay in completing your MOT. We take customer feedback seriously and will use your comments to help us improve our services. We hope that you will give us another chance to provide you with a better experience in the future. Thank you for taking the time to share your feedback. Kind Regards Tony Gibbons General Sales Manager
A really poor experience
A really poor experience. I was booked in to have some work done, took the morning off work and did a 60 mile round trip. I was booked in at reception and sat in the waiting area. 2 hours later I was told that the part to do the work had not been received and the work could not be done!!! No further explanation. No attempt to keep me as a customer.
I shall be going elsewhere!
7 novembre 2023
Avis spontané
Réponse de Sytner Group - North Wales Audi
Hi Michael, I am sorry that your experience only warranted a 1 Star response, Here at North Wales Audi we strive to deliver the perfect service to our customers, however things don't always go to plan, I I remember your case as it happened, the part sent looked right, it was only when we went to fit it that we noticed the slight difference, you are right, we could not complete the work with the incorrect part, We are a very proud team Here at Audi but we are not too proud to admit when we are wrong. Kind Regards Tony Gibbons General Sales Manager
Very friendly staff and service.
5 octobre 2023
Réponse de Sytner Group - North Wales Audi
Thank you Mr Roberts. We are delighted to hear that you had a positive experience with our friendly staff and service. We strive to provide the best customer service and we are glad that we could meet your expectations.
Great service by friendly staff that…
Great service by friendly staff that know their product.
20 octobre 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your kind words Mr Steadman. We are delighted to hear that you had a great experience with our friendly staff at North Wales Audi. We strive to ensure that our customers receive the best service possible and that our staff are knowledgeable about our products. We are glad that you were satisfied with the service you received and we hope to see you again soon. Thank you for choosing North Wales Audi.
Car collected and returned on time
Car collected and returned on time. I was kept up to date with all work necessary and completed. Couteous service
11 octobre 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your kind review Maureen. We are delighted to hear that you were kept up to date with all the work necessary and completed. We strive to provide a courteous service to all our customers and are pleased that you experienced this. We are committed to providing a reliable and efficient service and are glad that your car was collected and returned on time. We look forward to welcoming you back to North Wales Audi in the future.
Excellent service as always.
9 octobre 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your kind words Butcher! We are delighted to hear that you had an excellent experience with us at North Wales Audi. We strive to provide the best service possible and it is great to know that we have achieved this. We value your custom and look forward to seeing you again soon. If there is anything else we can do to make your experience even better, please do not hesitate to let us know. Thank you for your continued support.
Réponse de Sytner Group - North Wales Audi
Thank you for your kind words Mr Parr. We are delighted to hear that you had a pleasant experience with us at North Wales Audi. Our team strives to provide friendly and efficient service to all our customers, and we are glad that we were able to meet your expectations. We value your feedback and we hope to see you again soon. Thank you for choosing North Wales Audi.
Efficient customer service
Efficient, welcoming customer service. Advised of timescale for work and rang to advise completion of work, which was in fact quicker than expected.
27 septembre 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your kind words Mr Norris. We are delighted to hear that you had a positive experience with us at North Wales Audi. We strive to provide efficient and welcoming customer service, and it is great to hear that we achieved this for you. We are also pleased to hear that the work was completed quicker than expected. We hope that you will continue to choose North Wales Audi for all your motoring needs. Thank you for your custom.
Everyone treated us so well and were…veryhelpful.First tme i bought an audi andall the people i came in contact with helped and explained everything.
Everyone treated us so well and were very very helpful indeed, never had an audi before so there help was much appreciated.
6 septembre 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your kind words, Mrs Thomas. We are delighted to hear that you had a great experience with us at North Wales Audi. We understand that buying a new car can be a daunting experience, so we are glad that our team was able to provide you with the help and support you needed. We hope that you are enjoying your new Audi and that you will continue to have a positive experience with us in the future. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Very helpfull staff, polite, and good attention to detail.
Very helpfull staff, which made sure my car was imaculate before I collected it.
24 août 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your kind words Erwyn. We are delighted to hear that you had a great experience with us at North Wales Audi. Our team is committed to providing the highest level of customer service and we are pleased that you felt looked after. We understand how important it is to have a car that is in perfect condition and we are glad that we were able to meet your expectations. We hope to see you again soon and we look forward to providing you with the same level of service. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Staff could not be more helpful-…
Staff could not be more helpful- helping me to choose the right car for myself, keeping me up to date with the progress of the purchase and a seamless exchange of my old car for the new one
31 août 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your kind words Anne. We are delighted to hear that you had such a positive experience with us at North Wales Audi. Our team is dedicated to providing the best customer service and we are pleased that we were able to help you find the perfect car for you. We are also glad that the purchase and exchange of your old car for the new one went smoothly. We look forward to seeing you again soon. Kind Regards Tony Gibbons General Sales Manager
Great customer service!
16 août 2023
Réponse de Sytner Group - North Wales Audi
Thank you for your kind words Ms Dawson. We are delighted to hear that you had a great experience with us at North Wales Audi. Our team is committed to providing the highest level of customer service and we are pleased that you felt this during your visit. We strive to ensure that all of our customers have a positive experience and we are glad that we were able to meet your expectations. We look forward to seeing you again soon. Best Regards Johnathan Baxter
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.